Menzies Carlton Hotel

, Bournemouth, United Kingdom
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Menzies Carlton Hotel

, Bournemouth
4 star

Rooms: 72

East Overcliff - Bournemouth - England - BH1 3DN - United Kingdom Hotel Website | | 44 01202552011
210 Traveller

Reviews - Menzies Carlton Hotel

1/10
What a rubbish hotel
Submitted by: Charles in 31/07/06
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Family Traveller
Stayed here for 1 night in July 2006. Put into a room where the toilet seat was cracked and the door loose in its frame. Complained to staff and was told the hotel was fully booked and there was nothing they could do. Tried for almost an hour to get room service in the evening without sucess. I wrote to the head office to complain and a month later still have had no response. A truly terrible hotel. Do not stay here- your money is better spent almost anywhere else

Historical Traveller Reviews of Menzies Carlton Hotel

You must be joking

from LondonNw9
Having spent a fantastic week in the Golden Sands hotel in Jersey, me and my fiancee decided to spend a couple of days down in Bournemouth.
As regular visitors to Bournemouth and in various hotels, we decided to splash out a bit after getting engaged and decided to go to the Menzies Carlton after reading good reviews.
Maybe I am being a bit over the top, but am I mistaken or are there two hotels of the same name in Bournemouth ?
For nye on £200 per night for bed and breakfast you would expect to be in a top hotel. (Another example of how hotels in the UK are ripping off punters like us. Take note that hotels in Ireland and the Mid East are of greater quality for less money.) The experience that we had in this hotel will stay with us forever.
When you walk into reception it looks welcoming. Unfortunately the reception staff are far from receptive. (Apart from Sheila who you will hear about later.) No eye contact. Short answers with no interest about finding out about their client. No offer of help with hotel or area information. (With the Red Arrows appearing in Bournemouth on the Friday you would have thought that they may have enquired if you knew about it or were down there for it.) No detail about when or where breakfast was served. A curt " the lift is down there" when asked how we get to the room.
The lift to the room after a long walk looked like it would fall apart. A truly disturbing experience.
Then the room. Hmmm. Where to start. I knew there was no air conditioning but you would have thought in the current good weather we are experiencing that they would air the room. Nope. It was like a furnace. Peeling wall paper. And horror of horrors, blood stains on the throw on the bed and the valance sheets. Stains on the carpet and dated scratched furniture.
The one shining light came in now. Sheila on the reception managed to move us to a different room in great haste and was truly sorry. Nice room in fact, shame about the plumbing. If you want a bath be prepared to wait for an hour for it to fill. If you want a shower be prepared to have to turn it on and off unless you want to flood the room. The shower tray takes about 10-15 minutes to empty.
Breakfast. If you like your cooked breakfast cold and nearly raw then this is the hotel for you.
Possibly one of the worst hotels that we have ever stayed in and will definitely not be returning.

Fantastic weekend

from Fryer
I have just come back from a weekend break with my husband at the Menzies Carlton Hotel in Bournemouth - we treated ourselves to a sea view room (room 204) which was fabulous. The hotel's service is excellent but with families etc staying the atmosphere is quite relaxed and not as stuffy as I had expected. The food was super - we were on a dinner, bed and breakfast deal and the choice and quality of the food was very good. We used the indoor pool etc and enjoyed the beautiful gardens. This hotel isn't cheap but I feel that you get what you pay for and this was worth the extra. I would return to this hotel - possibly for a winter/autumn break.

Good on a deal

from A TripAdvisor Member
We stayed on a two night deal which included dinner B&B. For the price (£110 each night for two) this was a good deal. Rooms are luxuriously large, although we were disappointed that what looked like a huge double bed was made of two mattresses pushed together.
This is an old-fashioned hotel. Waiting staff wore rather ill-fitting and dated jackets. Food was good - the main course is 'unveiled' from underneath those covering bowls.
Wine is expensive. Coffee was poor.
All in all good for a treat if you can avoid paying full price.

Great value winter break

from Lizveall
I love a room with a view and was a little apprehensive when I was booking the Menzies Carlton as the age of the hotel implied small windows, high up, so I was very impressed when my husband and I walked into our room (116) and found floor to ceiling french doors in a bay window leading out to a terrace. I could have jumped for joy - I could see the view from the bed. So off to a good start then. The room wasn't huge although had very high ceilings and had a "shabby chic" feel to it. Not very shabby, but just little things like the bathroom taps really needing to be replaced and bedspread a little worn, nothing to bother me though, especially with that view. I must admit, from the terrace I could see a lot of other sea facing rooms, and although some had large windows, I didn't see any others with the same as ours. So ask for room 116 if you like a nice view.

We took a walk into Bournemouth town centre, its a nice 10 minute walk along the seafront, cliff edge really, you're quite high , but it slopes down. The center has the usual high street shops and not many restaurants other than the usual pizza hut and bella pasta type thing, so I was glad we were on a dbb rate. Back to the hotel for a couple of hours in the spa before dinner. The gym was small but functional, 2 treadmills, 2 bikes, free weights and one of those multi gym things. Small indoor swimming pool and jacuzzi and a very hot sauna. We didn't try any of the spa treatments, but they seemed reasonable.

Dinner in Fredericks was excellent, although we did order off the a la carte menu and paid a supplement over and above the dbb rate (it was my birthday). The food was very well prepared, all ingredients seemed super fresh. I love warm rolls and crunchy vegetables, just little details that make a meal. A good winelist to suit all tastes and pockets and the service was faultless. Mostly Eastern European, very attentive and pleasant.

Breakfast in bed was excellent too, we ordered a hot breakfast, which was a bit much after the meal the previous night, but I always feel cheated if I have the "continental". It arrived on time and hot and was eaten with the sun streaming in the window - beautiful.

All in all a great experience, perhaps being a sunday night in January helped, it was not busy and very reasonable. I would definitely go back.

Christmas at Carlton Menzies was great

from A TripAdvisor Member
When we arrived on Christmas Eve and I read the dinner menu, I thought that my children would not eat anything, but we all enjoyed it and throughout our 3 day stay the food was absolutely lovely. I would rate the traditional Christmas dinner as one of the best that I have eaten in a hotel. Our room (214) was superb. The staff were efficient and friendly and we all loved the piano man in the restaraunt. My only one small complaint was that tea and toast took a while to arrive with the breakfast.

Should be 5 star

from A TripAdvisor Member
What a lovely hotel, from the grand arrival and the doorman through to departure it was excellent. I can not fault the food, especially the sea food offering, the bar and the staff in general, all excellent. Can not wait to return.

o.k for the discounted tarriff, not for the usual tariff

from A TripAdvisor Member
We've stayed in the Menzies Carlton for one Saturday night. I think stating in its brochure that the hotel is renowned as one of the most luxurious hotels in Bournemouth is a bit optimistic- although then again there may not be other luxury hotels in Bournemouth (I suspect the Royal Bath hotel is probably the most luxurious hotel there). The hotel is about 10 minutes walk from the main pier/oceanarium and although it is 'opposite' the beach, its on a cliff- there is a venicular to the beach for 80p single.

We had a room without a sea view, but the room was large and tastefully decorated, with 3 large bay windows. And although our room had no sea view, it looked out on the garden which is pleasant enough. The bathroom is a bit dated, however (I would at least expect a tile floor in a 4 star hotel and a hair dryer would have been nice).

We had a meal in the restaurant, the food was good but the restaurant is a bit pricey- £27 pp for a 3 course set-menu. We would have preferred to enjoy an a la carte main course, but this was not available when we were there (+_ £18 per main course). Why they have it in a menu and state its an a la carte restaurant also I dont know. The last orders are taken at 9:30, which is ridiculous considering it was a Saturday night. This despite the fact that the hotel guide in the room stated that the restaurant closes at 10h00 (which is already early). No food is served in the lounge or bar after 9:30 either.

We also wanted to go for a swim in the pool at 7:20, but were told it closes at 7:30 (all the lights were off already)- again despite the hotel guide stating it closes at 8:00. Which is annoying.

I did not find the staff too friendly and got the impression that they would not go out of the way- but I suppose one can expect this only from a decent 5 star hotel.

Overall we paid £90 for the double room for the Saturday night (through lastminute.com)- which is a good price. But I would not pay more- definately not the hotel's usual tarriff off £75 per person per night.

What a gem of a hotel

from A TripAdvisor Member
We booked this hotel on the internet which was cheaper than through the hotel website itself. £86 for the night bed and breakfast. The hotel is well situated on the cliffs above the beach, close to Bournemouth Pier. It is a hotel with oodles of old world elegance and polite staff. The room was enormous with two balconies and a super king sized bed. Beautifully decorated and with a bathroom the size of the ballroom it was a wonderful room with sea view. The breakfast was huge, buffet style with everything you could wish for and more, even real fresh crusty bread and rolls. We will certainly go back and I can't praise the hotel enough. Only one small criticism was the shower over the bath whch could have done with a little attention and a quick descale to make it work a little better but if that's all I can find to moan about then I am being picky.

Relaxing break

from A TripAdvisor Member
Took a 5 day break last week, thoroughly enjoyed ourselves, lovely big rooms, decor inside hotel good. Only complaint was the service at dinner which was very slow, there were many waiters but no one seemed to know what anyone else was doing! However the food was excellent when it arrived. Swimming pool was lovely, however the sunbeds were a little uncomfortable and maybe the patio area beside the pool could do with updating.
Despite these minor quibbles would return again.

Loved the Stains on the Bedding .......

from A TripAdvisor Member
Well arrived at the hotel to a reasonable reception area. Checked into the hotel and was on my way to the room about 5 mins later.

On arrival in the room - it was a good size. The bathroom was ok - it had obviously just been renovated, but only partially. There were still what seemed to be 70's fittings in an otherwise modern bathroom- I mean if they are going to refurbish it at least do a complete job !!

The only good thing about the room itself was the size. The bed was dirty (stains on pillow, mattress, cover etc etc). There were also stains over the carpet which needed a good clean. Old fashioned smelly chairs and furniture in general. The TV was awful and the remote control for the TV had obviously seen better days (yeah it was dirty also)

Unfortunately the hotel (even after its obvious refurbishment) was not up to scratch. A little money had been spent on the room when it was obvious that EVERYTHING in the room needed to be stripped out and renewed.

Disappointing to say the least. At between 80-150 £ per night this is one place to stay clear of.

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Other names for Menzies Carlton Hotel

  • menzies carlton bournemouth
  • hotel menzies carlton
  • carlton hotel bournemouth
  • Address: East Overcliff - Bournemouth - England - BH1 3DN - United Kingdom
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