Golden Tulip Bournemouth Dorset Hotel, Bournemouth, United Kingdom

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Golden Tulip Bournemouth Dorset Hotel, Bournemouth

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Rating

3.0/10
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Official Contact Details - Golden Tulip Bournemouth Dorset Hotel

  • Address: Westover Road - Bournemouth - England - BH1 2BZ - United Kingdom
  • Phone: 44 01202557681
  • Email:
  • URL: http://www.metro-hotels.co.uk/
  • Official Website:
  • Rooms: 120
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"I have just returned from my hen weekend in Bournemouth which was absolutely fantastic. I wish I..."

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Reviews - Golden Tulip Bournemouth Dorset Hotel

1 review (Showing 1 - 1)
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Rating:

3/10
Bad service
Submitted by: Claire Eckard in 07/31/06
  • Age Group: 18 - 25
  • From: United Kingdom
  • Traveller type: Stag/Hen Party
I have just returned from my hen weekend in Bournemouth which was absolutely fantastic. I wish I could say the same about the Metro Palace Court Hotel however. The moment we arrived and checked in I thought 'this place isnt to bad' how wrong I was! Our room was small and dingy. In the corner of the room, the plaster was peeling off the walls and looked as though it was rotten. The tiny window that we had was broken (two of the other rooms that were booked for the party also had broken windows that would not close) and when we checked out the bathroom, the shower curtain had some sort of mould or rust all along the bottom of it. Later on in the evening, we asked reception if we were able to have an extra shampoo and conditioner but were told that they did not have any and were not able to give us any! What hotel does not have shampoo and conditioner!? When we got to the room - all we had were two tiny bottles of shampoo and absolutely no conditioner, so we rang down again asking for someone to bring us some conditioner at least. The reply was that we would have to wait and it may take about half an hour to which the phone was put down! About 20mins later someone came up with 2 more bottles of shampoo - very useful when you both have long hair (and can I tell you how knotted our hair was the next day!) but we decided to just get on with it and use the shampoo. At around 1:30am there was still really loud music being played from the hotel function room so any sleep was unimaginable. One of the girls in our party phoned to complain and the noise evenutally stopped at around 2am. However on our floor, the 4th floor - the fire door outside our room kept banging. We phoned down to reception, only to be greeted by a night porter who in these exact words were 'what am I supposed to do about it when I am sitting at my desk and how can I come sort it out when there are only two of us on shift!' when asked who the duty manager on shift was he said there wasnt one and he didnt even know who the duty manager would be the following day! Strange when there should be a rota system in place! We eventually fell asleep at around half 3! When we checked out the following day, another couple were making a complaint . This is definitely by far the worst hotel I have stayed in, the service is disgusting and the staff are extremely rude! We will not be going back to this dive!!!!
 
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