Golden Tulip Bournemouth Dorset Hotel

, Bournemouth, United Kingdom
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Golden Tulip Bournemouth Dorset Hotel

Rooms: 120

Westover Road - Bournemouth - England - BH1 2BZ - United Kingdom Hotel Website | | 44 01202557681
443 Traveller

Reviews - Golden Tulip Bournemouth Dorset Hotel

3/10
Bad service
Submitted by: Claire Eckard in 31/07/06
  • Age Group: 18 - 25
  • From: United Kingdom
  • Traveller type: Stag/Hen Party
I have just returned from my hen weekend in Bournemouth which was absolutely fantastic. I wish I could say the same about the Metro Palace Court Hotel however.

The moment we arrived and checked in I thought 'this place isnt to bad' how wrong I was! Our room was small and dingy. In the corner of the room, the plaster was peeling off the walls and looked as though it was rotten. The tiny window that we had was broken (two of the other rooms that were booked for the party also had broken windows that would not close) and when we checked out the bathroom, the shower curtain had some sort of mould or rust all along the bottom of it.

Later on in the evening, we asked reception if we were able to have an extra shampoo and conditioner but were told that they did not have any and were not able to give us any! What hotel does not have shampoo and conditioner!? When we got to the room - all we had were two tiny bottles of shampoo and absolutely no conditioner, so we rang down again asking for someone to bring us some conditioner at least. The reply was that we would have to wait and it may take about half an hour to which the phone was put down!

About 20mins later someone came up with 2 more bottles of shampoo - very useful when you both have long hair (and can I tell you how knotted our hair was the next day!) but we decided to just get on with it and use the shampoo.

At around 1:30am there was still really loud music being played from the hotel function room so any sleep was unimaginable. One of the girls in our party phoned to complain and the noise evenutally stopped at around 2am. However on our floor, the 4th floor - the fire door outside our room kept banging. We phoned down to reception, only to be greeted by a night porter who in these exact words were 'what am I supposed to do about it when I am sitting at my desk and how can I come sort it out when there are only two of us on shift!' when asked who the duty manager on shift was he said there wasnt one and he didnt even know who the duty manager would be the following day! Strange when there should be a rota system in place! We eventually fell asleep at around half 3!

When we checked out the following day, another couple were making a complaint . This is definitely by far the worst hotel I have stayed in, the service is disgusting and the staff are extremely rude! We will not be going back to this dive!!!!

Historical Traveller Reviews of Golden Tulip Bournemouth Dorset Hotel

Certainly not a budget class hotel

from mjmorrow
We decided on a last minute weekend away and looked at the Marriott and some of the larger hotels but were persuaded to go for the Premier Inn based on the reviews here. I'm not normally a big fan of budget chains like Travelodge and I presumed this Premier Inn would be similar (i.e. basic, clean and functional but nothing special). I couldn't have been more wrong...

Beautiful reception, very friendly staff, modern rooms, costa coffee on the ground floor, plus an excellent first floor bar/restaurant (an oasis of calm from some of the awful Walkabout-type bars in Bournemouth). Plus it is in a great location in the centre of town, just behind the pavillion and close to the beach. According to the staff, it used to be a Hilton hotel and you can tell.

I would definitely stay here again.

One word of warning if you are planning a last minute trip, the good restaurants in town seemed to all be booked up. We got a cancellation at 'The Print Room' and highly recommend it. Great atmosphere and superb food.

Luxury at an affordable price

from antigualover
Having read good reviews of the Premier Inn Central in Bournemouth, I booked last minute for a Saturday night on the only sunny weekend in the last few months. I booked online for two rooms, and then noticed on their website that they had disabled access rooms.
As my mother, who is elderly and incapacitated, was having one of the rooms, I phoned the hotel direct and they confirmed that we could have one of the disabled rooms and another close by. That was perfect.
On arrival, just after 2 pm, it was obvious that there was a problem with rooms not being ready, as everybody trying to check in was being turned away and asked to come back later. It did not matter too much to us, as we went back to the beach, but there were several people obviously wanting to prepare for a wedding, who were not able to get into their rooms.
The reception staff were very polite, but explained that with a checkout time of 12 noon, the rooms could not be ready by 2pm. When we returned to check in again at around 5pm, we spoke to the Manager, who apologised and offered us free breakfast the next day. We made the point that the chain needs to alter its check-in/out policy, or its customers are not going to be happy at all.
On reaching the rooms, we found them to be beautifully decorated and well appointed. The disabled room was great - large enough for a wheelchair and with a spacious wet room.
We ate dinner that night in the restaurant, and the atmosphere, staff and food were excellent.
A decent breakfast in the morning too, with friendly staff.
Apart from the checkin problem, this is a great, well situated hotel with good facilities. Definitely recommended.

Loved premier inn

from 620
We stayed at the premier inn central for one night and didnt want to leave. Having stayed in alot of hotels etc in bournemouth over the years we were taken aback when we opened the door to our room! There was a double patio doors that led out to a huge balcony that over looked the pier. Unfortunaly we could not use it as they needed dividers between the rooms which didnt get there in time for the opening of this new hotel. The bathroom had 2 showers plus bath. The staff were very friendly and helpful, they even ordered in pizza for us when we got back in the evening! Will only be staying here on all future visits to Bournemouth!

Great

from lizBath
Newly opened approx 4 weeks when we stayed with 2 children 5 and 3 our room was great very spacious ..all rooms are quite individual in size so I believe some have baths or showers some slightly larger than others as the hotel was originally 1930's renovated by premier inn.
We paid a much higher rate as the air show was on and I did hear people complaining that the rate was higher than expected.When you book it gives you the prices as 85-95 higher during key events!! It is very clear how much your stay will be -we paid 135 plus 7.50 per adult for breakfast which was excellent value especially as children eat free. Didnt try the restaurant but menu looked good. Bar at ground floor sold snacks and drinks at reasonable prices. If you get a room at front you get a balcony BUT the doors do not open I presume for safety reasons but you get a really good view. There is an efficient air conditioning system and freeview tv.

Wow!

from PrincessGem
I've stayed at a lot of Premier Inns, and think they're great, as you generally know what to expect, but this is really something special!

A minor inconvenience is a lack of on site parking, though there is a pay car park across the road, and this is not uncommon with city centre hotels.

The hotel lobby is gorgeous, all marble floors, chandeliers and with a some great thoughtful Deco details that show that the building has been thoughtfully and respectfully restored.

Staff were polite and helpful, as is generally usual at Premier Inns. I fully expected to open the door to my room and be disappointed to find a bog standard Premier Inn room, but I was very very wrong!

The room was spacious, with feature wall paper, stylish dark wood and mirrored furniture, comfy deco style chairs, stylish bed side lamps and a padded head board. The only clue that this was a Premier Inn was the purple runner on the end of the bed.

The bathroom has an interesting frosted glass door, which is an interesting design feature and possibly not to everyones taste, but I liked it.

We also had a lovely view of the sea from the window.

The area is ok. If you have the window open at night it can be a little noisy as it is close to several pubs and restaurants and next door to a casino. The room was air conditioned though, so this wasn't a problem.

We didn't eat in the restaurant as there are several nice places to eat in the area so chose to go out but the bar staff were friendly and the bar was nicely decorated.

For £85 on a week night, in a city centre, I think this hotel is an absolute bargain and I wouldn't hesitate to stay here again!

Brilliant new Premier Inn

from Twoplayers
Stayed here when the hotel had only been open 4 weeks. Public areas brilliant and not something you expect from a Premier Inn. Rooms too are large, well furnished and very well appointed - to 4 star level I would say. Breakfast in the restaurant was the best ever in a British hotel - no exagerration. Couple of down points were the parking - no access from the hotel yet due to building work, but good value at £6 per day; and the restaurant in the evening - we took over 3 hours to complete our meal! Service was just terrible - the waiter was v embarrassed and apologetic, but I asked to see the manager at least twice and he didn't turn up. In the end we refused to pay for the meal, it spolit what was otherwise a lovely hotel. All the staff we dealt with were very good, polite and well-meaning, just very inexperienced I guess. Had to eat out in central Bournemouth for the next night and it was dire - a grotty club scene with queues out onto the pavement for any half-decent place like Wagammamas. Ended up eating in the dirtiest MacDonalds I have ever been in.

A Lovely Stay

from SmittieHertfordshire
Never been to a Premier Inn - and feeling sceptical after staying in a basic Travel Inn. But this Premier Inn proved to be a lovely stay. From the booking to checking in to checking out we loved it here. The room was clean and set out well for us as a travelling family. The breakfast was lovely. The staff were very friendly. They always asked if we were comfortable and also cared about our answer. The bed was very comfortable. The bathroom was very clean. A truly wonderful experience.

Brilliant premier inn

from ForsterSheffield
Having stayed at several premier inns before i thought i knew what type of stay i was in for, what a shock! This place is superb, we stayed in a family room 2 adults and 2 kids (14,12) . The room we had was fantastic,2 large bedrooms with t.v's in each room and a brilliant bathroom. The food for breakfast was great and also the food in the resturant is well wort a visit. The staff are first class and the location could not be better, the only downside is the carparking.

Very nice but a few things that need sorting out.

from BradS2555
Stayed there a week ago, it was the only hotel Premier lodge in the area which was available.

It's very nice indeed with two stylish bars and it's all brand new still. The room was very big. Oversized even. The bathroom door is more of a bath/shower style door which isn't great.

Couldn't get any food as the restaurant was closed at 10:30pm and there's no room service (I know Premier don't do it but you expect it for £100 a night).

When we got there. We had to walk all around a very clubby town centre for ages just to find an immigrant infested Mc Donalds which was awful.

The best part of the room was the nice balcony except that's all it was, the door to it was locked so we couldn't even go out and enjoy it!

We were teased by the clostraphobic feeling and couldn't even open a window as none of them opened which again for £100 was shocking and not comfortable at all. A hotel with no fresh air! Who would have thought it.

The room they gave us (despite the hotel not being anywhere near to capacity) had a terrible view when opposite there are rooms with lovely views.

Very nice hotel, very new and stylish and clean! Just a few things that need fixing.. the balconies and price.

Not your normal premier Inn

from booleyboy
Being a regular premier Inn guest ( 4 times a week) I have to say this has got to be the best one in the country, it is a newly refurbished (august 2008) art deco hotel which is placed ideally for all Bournemouth has to offer. It is a three minute walk to the beach , and two minutes to the town and all the shops the beautifull sea views are amazing.

The best assets of this hotel are the staff, every single one from house keeping to manager are friendly and helpful. Lets hope it will stay like that.

You would not think for one minute you were in a Premier Inn.

If this was to be rated, one would have to classify it as a good 4 star.
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Other names for Golden Tulip Bournemouth Dorset Hotel

  • premier inn bournemouth
  • bournemouth premier inn
  • Address: Westover Road - Bournemouth - England - BH1 2BZ - United Kingdom
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"Bad service" - Claire Eckard

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