Cumberland Hotel

, Bournemouth, United Kingdom
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Cumberland Hotel

, Bournemouth
3 star

Rooms: 102

East Overcliff Drive - Bournemouth - England - BH1 3AF - United Kingdom Hotel Website | | 44 01202290722
760 Traveller

Reviews - Cumberland Hotel

3/10
Waste Of Money Very Dissapointing
Submitted by: Joe in 14/07/09
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Family Traveller
just come back from staying there for a week all the staff are so very rude bar 1 jo the breakfast waiter who actually made an effort to speak to us. no one asked if we where ok, if we needed anything, not even hello as passing the main desk 3 or 4 times a day. the down stairs look nice thats it the rooms are so cheaply done walls paper thin, tv in room from the 80's only 2 channels working, did not clean rooms properly,insted of changing bed sheets they just turned over shocking. this hotel ia not a 3 star hotel the hall ways dark and dingy the car park so small.Rooms not family friendly at all. STAY WELL CLEAR
9/10
Super Refurb
Submitted by: Dave in 28/11/07
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Weekend Breaker
Just had a short (3day-2night) break at this fabulous hotel. Both of us gave the Lounge/Bar/Restaurant areas a BIG WOW upon arrival. We were placed in a front seaview balcony room which was superb. Not all the rooms have been Art Deco'd yet, but we did get a glimpse of the new style and they will be well worth a visit very soon. There are some swanky restaurants to be found in the Bournemouth Area so we were undecided where to eat. The Hotel's Dinner Menu looked very appealing - and did not disappoint. In fact the Tuna dish was one of the nicest ever. This resulted in us choosing to dine the following evening in the Ballroom, and yes the Sea Bass and Lamb were excellent. We found the staff very friendly and attentive and there is a very chic atmosphere which was very much helped by some thoughtful Xmas trimmings. We also made use of the indoor swimming pool of the sister hotel next door, which we found to be adequate.
All in all, we got the impression that constant little improvements were being made. Our next visit for sure, will most probably be during warmer weather, if only to slumber on the front patio decking as the sun sets.
3/10
Very Dissapointing
Submitted by: Lee in 14/08/07
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Young Couple
What a total dump, don't get me wrong the reception and bar area is lovely but some of those millions they spent on it should have been allocated to the rooms and halls which looked like hostel accomodation.

I was shocked by the state of the room, old and shabby, the duvet looked like it was made in the 1920's,dirty curtins and carpets, totally disgusting.Even after being moved to another room I was shocked with the standard that this hotel deems as acceptable.Shame on you!!
8/10
Nice Hotel
Submitted by: Andie in 12/08/07
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Gay
We booked this hotel on spec as we had never been to Bournemouth. It's a very pleasant hotel. The recent refurb has been done to a very high standard. The only down side was the room was very hot and the leisure facilities based at the hotel next door were a bit shabby
10/10
Great service ,clean and great food
Submitted by: Ann in 09/03/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Weekend Breaker
We stayed at Christmas and this was a return visit to see the refit of the hotel. (17 of us returned) The hotel looks great and the staff couldn't have been more helpful.
The food was wonderful and lots of it.
I really think this should be more than three star hotel.
10/10
Great service, clean, great food
Submitted by: Ann in 04/12/06
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Large Group/School
We booked the weekend for a Christmas works do, in total we had about 58 people, the staff couldn't have been more helpful, the rooms were clean and warm .There was so much food and a very good choice .Everyone enjoyed the weekend so much we have booked for next year.
3/10
Nice looking hotel...but poor/tired rooms
Submitted by: Mike in 22/10/06
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Young Couple
Thwe first impression that I got of this hotel was good with a nice car park and entrance. The receptionist was helpfu and polite. However, when I entered my room I was really disappointed as it had certainly seen better days. I asked to be moved which they duly did, which was good, but the next room was equally tired and worn. I am only too glad that I did not bring my cat as there would have been little room to swing it! The description on Last Minute Dot Com was a 'fabulous hotel' - well I think they have used a little too much poetic license. The bathroom was tatty and overall the bedrooms could do with a tidy up. The bar is ok but souless. Bar food was good and breakfast pretty good too. Shame the stay is ruined by poor roms.

Historical Traveller Reviews of Cumberland Hotel

Very Poor

from Tyrellrubbish
We booked at The Cliifside Hotel and on arrival were told we had been moved to The Cumberland 2 doors down. We booked a single and a double. The single room was no. 200. On leaving the lift there was not actually a 200 on the directions board but it was directly next to the lift. The room was tiny and there was no sink in the toilet, which was tiolet shower cubicle and no room to move at all. The decor was poor and did not match other rooms and there was no electric socket where the kettle had been 'dumped'. The key to the double room was with a metallic key ring, the single room was plastic with NIGHT PORTER scrawled in biro on one side and 200 on the reverse again written in biro. Basically this was not a real room and was hashed together to squeeze and extra £39 a night out of mugs during the summer.
On complaint and after the usual ' we are fully booked etc, we were offered a room at The Cliffside where we were originally booked!!! More complaining and they miraculously had a last minute 'cancellation' and a suitable room was found (which showed how 'room 200' wasn't a real room.
On top of this the rooms we had on the 1st floor were incredibly hot on a night when the weather was awful 2/3rd Septemeber.
And noise from a function continued until 1am followed by rowdyness around the hotel until after 430am.
WORST PLACE I HAVE EVER STAYED IN - HORRIBLY RUN DESPERATE TO SQUEEZE EVERY PENNY OUT OF YOU.

Unwelcoming

from amandapanda
We booked three twin rooms at the Cumberland for one night for my sister's hen weekend. Nothing was mentioned on the 'phone when I booked directly with the hotel about group bookings but when we checked in we were presented with a long list of rules and regulations and told we had to leave a deposit of £100 per person! Luckily one of our group offered to use her credit card for this.
The rooms were ok, nice and clean and quite spacious. However, the decor is dated and they were very hot, particularly my room (116), which I think must have been above the kitchens as it also stank of food.
We were told that breakfast was until 10am on Sunday, so we arrived in the dining room at 9:45am for a quick bite to eat. No one was in any hurry to seat us and when they did they kept looking at their watch, huffing and puffing and shaking their head. There was hardly any food left, we had to keep asking for everything. If breakfast is served until 10am, then all guest arriving before this should be served the full breakfast.
Our deposit was refunded without the rooms even being checked, we were informed the money was taken incase we caused a disturbance in the night??? The hotel was full of wedding guests when we stayed and I wonder if they insisted on £100 deposit from each of them?
Overall, I think just because we were a group booking we were treated as second rate even though we weren't rowdy in the slightest. I think this hotel is overpriced for what it is, we paid £120 per room. Also there was no parking free at the hotel, we had to park out the front on the street and pay. We asked about this at reception and they said the car park was full with the wedding guests who weren't all residents so we could try and park later. Shouldn't the parking be for residents only?

Beware of noisy weekend functions

from David95
We booked a front seaview room at the top of the hotel, which was very pleasant. These rooms carry a significant premium during high season. Potential visitors should be warned that they have functions most weekends, which may be very noisy. The noise affects the front (sea view) rooms more than the less expensive rooms at the side and rear of the hotel. The management were unsympathetic to our complaints about the noise. They do stop the functions around midnight, but it certainly spoilt our enjoyment during the weekend we were there.
The point is that they do not advise guests of the potential disturbance at the time of booking or when checking in.
Otherwise the hotel was reasonable value for money. The buffet breakfast is particularly good, but we did not think the evening menu had sufficient choice (table d'hote only) and did not appear, in our opinion, good value for most of the week we were there. We noted that the menu improved significantly after the departure of a coach party whose meals were included in the tour package. Coincidence?
The pool and surrounding area are only just acceptable, though they were cleaning the pool during our stay. Exterior furniture has seen better days.

Enjoyable and child friendly stay

from Fransdad
This was the second time we have visited the hotel: the last time was August 2004. The fact that we have returned to a hotel in a resort hardly short on hotels must be a good feature. In no particular order, my views are as follows:
1. Staff : lovely. Even our 7 year old daughter said "She's nice" about the receptionist!!. We reported that water was taking ages to drain from our basin and it was rectified in a couple of hours. When we had a problem locking our door from the outside, the receptionist came to our room with us and showed us how to do it. Most of the waiting staff are foreign language students but that doesn't seem to be an issue. They are helpful and eager to learn better English as long as you don't treat them like Manuel in Fawlty Towers
2. Food: three points: a) In 2004 one of the dinner starters was a "help yourself" buffet. This seems to have gone which was a disappointment..I suspect some people pigged out on starters and could not eat any more. b) Childrens menu: don't expect your children to leave hungry!! chicken/fish goujons comprise 6*fishfinger sized pieces plus chips etc on an overflowing adult plate. c) I still fail to understand why we have to wait around to allow the wine waiter/ress to put a piece of gateau (already cut) onto our plate.
Overall though, no problem
3. Leisure. The outdoor pool was out of action, but given the weather, we would have probably been intimidated by passing polar bears, but it was HUGELY disappointing to find that we now use the Suncliffe's (inferior) pool rather than that at the Queens (which is no longer part of the same group...ignore the website)
4. Other: On two visits, we have never found the coffee shop advertised on the website. Has anyone else???

Excellent staff

from A TripAdvisor Member
Upon arriving at the Cumberland, and throughout our stay, we were very well looked after by all the managers & staff. The restaurant staff were mostly european language students, but then that's Bournemouth in general. The sea view was fantastic, & we would definately stay again. Well done all.

disapointing

from A TripAdvisor Member
I stayed here with my boyfriend on a Saturday night-we were very disapointed with the hotel.The main reason being the smell!This hotel smelt like a care home&it was very offputting.The walls were thin&we could clearly hear every word of conversations taking place.The housekeeping staff also seem to like walking in on you-they just knock once&walk straight in!!On the plus side-the reception staff were friendly.
Also as I work for a hotel booking company-I don't think i'll be recommending this hotel to our clients.
Overall-I don't think we'll be staying here again.

Some People

from kjeavons
Well we stayed at the Cumberland Hotel over the weekend 24-26 March '06 as participants in a Service Reunion. Prior to leaving we checked the reviews on this site and they, to say the least, were mixed. However we found the Cumberland to be a pleasant hotel,if a little tired in places. The room was larger than normal, with a good sized en-suite. The bed linen was spotless. The food on each of the two evenings was excellent, the young, mainly foreign, staff were polite and helpful. The public rooms were fine. I have, taking costs etc in consideration, awarded the Cumberland an above average rating.

great stay, classic hotel

from annetteBournemouth
Arived at the hotel for a masonic weekend, greeted by friendly staff and made to feel very welcome. Hotel lounge area has been refurbished since last visit and new bar area is very welcoming. Food on both nights was lovely, great choice on 1st night as 2nd night was our do!! Room overlooked sea and was clean and fresh.
Would return again

Very disappointing

from A TripAdvisor Member
I stayed at this hotel on a Saturday night in December and was disappointed for the following reasons:
1. Soundproofing was very poor - we could hear conversations in neighbouring rooms. A party started in a function room beneath the room at 11.00pm and went on until past 2.00am.

2. Poor cleanliness - the throws and blankets on the bed were soiled. Very unpleasant to discover this just before going to bed!

3. Breakfast - the cooked English breakfast was cold -it must have been prepared hours in advance, and was not kept sufficiently warm. I was concerned about food safety.

A good basic hotel

from A TripAdvisor Member
Having read recent reviews of this hotel, had my group not already booked and paid for our rooms we would not have gone to the Hotel which would have been a pity. From the dreadful reviews I would not have believed we were staying at the same hotel. We found the rooms fairly basic but clean with maid service each day and clean towels. Quite satisfactory. The food, buffet style, was very good and plentiful (the salad bar at dinner was wonderful) and although the restaurant staff were mainly young foreign students, they were polite and their English was adequate. The only down side was that the one lift only held 3 people and as most of our group were on the 4th floor it took time for us to reach our rooms. None of us were young enough to want to climb the stairs! I would certainly stay at the hotel again if I needed to be in Bournemouth.

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Other names for Cumberland Hotel

  • cumberland hotel bournemouth
  • cumberland bournemouth
  • Address: East Overcliff Drive - Bournemouth - England - BH1 3AF - United Kingdom
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