Hilton Blackpool Hotel

, Blackpool, United Kingdom
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Hilton Blackpool Hotel

4 star

Rooms: 274

North Promenade - Blackpool - England - FY1 2JQ - United Kingdom Hotel Website | | 44 01253623434
591 Traveller

Reviews - Hilton Blackpool Hotel

Could do much better!
Submitted by: John in 15/01/08
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
Is it because Blackpool is viewed as a holiday centre for the working class that this hotel is so shabby?
Quite clearly Stakis has put little or no money into modernising the rooms in this particular hotel for many a year!
This hotel brings no credit to either its owners or to the great town of Blackpool itself.
It is certainly not worthy of a four star rating.
Why not?
The carpet was old and stained.
The wallpaper was old and tired looking.
The armchair seemed ancient - its fabric was worn and and marked.
The room itself was far too hot. A notice informed us that the temperature could be regulated via a control on the radiator - the control did not work! My wife's cold was not improved by having to keep the window permanently open!
Oh yes,the window.
I requested a room with a sea view.This was rather pointless since the view was obscured by the filth on the outside of the window! These windows cannot have been cleaned for many a long time.
Finally - the 'hot' breakfast.
We arrived for breakfast at 10.30am. After having stayed at other Hilton hotels we were looking forward to it. We hoped that it might compensate in some way for the desperately disappointing room. Sadly this was not to be.
The breakfast was cold. All the items we selected from the 'hot' buffet were cold.
Further the quality of the food items was poor. For example the fried eggs were rubbery and lacking in taste.The sausages were of a poor quality and the bacon was somewhat stringy,fatty and lacking in flavour.
My wife and I were charged an exorbitant £101 for one night's bed and breakfast - the only good thing about this was the fact that we stayed just the one night!

Misrepresentation by Hilton Blackpool
Submitted by: Mike in 13/08/07
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
Hilton hotels are guilty of misrepresentation in advertising and allowing the booking of bedrooms on the internet in which smoking is allowed - in fact they have only 6 rooms (all of which are family rooms) out of nearly 300 which they designate as smoking (about 2%) so if you are one of the 30% or so of the population that smoke and book a room at the Blackpool Hilton you will be told when you arrive (by unfriendly and unhelpful reception staff) that there is a small area in the corner of the carpark where you can smoke but definitely not in your bedroom (even though they were quite happy to confirm a smoking room when you booked). This is nothing to do with the law banning smoking in public enclosed areas which is an entirely different debate this is just Hilton not giving their customers any choice and misrepresenting that fact into the bargain.
Submitted by: A Travel Library User in 10/08/06
  • Age Group:
  • From: United Kingdom
  • Traveller type:
Staff can be very friendly and helpful but the hotel simple things are poor for a 4* hotel. Not enough tea pots and milk jugs for breakfast is one exmaple of too many corners cut but the management.
Great hotel friendly and polite staff
Submitted by: Helen in 17/05/06
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Family Traveller
I have been coming to blackpool for the past ten years, and this is the best hotel I have stayed in. The ammenities at this hotel are great the food is excellent and the staff are friendly, polite,and helpful.It is a bit pricey but worth it for a short break. My grandaughter thinks the hotel is great because she likes the swimming pool ,the food, and the apple juice .

Historical Traveller Reviews of Hilton Blackpool Hotel

overall appalling

from A TripAdvisor Member
My husband and I stayed for two nights and ate in the restaurant on the first night - food was bland, dry and unimaginative. Hot buffet breakfast food was presented lukewarm and the room was not serviced. With clean towels etc left outside the door for a 'do it yourself' even though room was unoccupied for a few hours during the day. When I wrote a letter of complaint there didn't seem to be much of an explanation to anything only that they were very busy that weekend. Overall, the stay was extremely disappointing. Having stayed in hotels in many other countries, I cannot understand WHY the hotel even warrants a three star rating. One expects something better when under the "Hilton" umbrella.

Fantastic - FIVE STAR *****

from A TripAdvisor Member
Suprised my partner with a Valentines weekend away - and i was also suprised by the amazing high standards and the extra mile all the staff went to ensure we had a relaxing and romantic weekend. Ordered champagne before i arrived and it was in the room chilling when i got there. Leisure facilities although small were very adequate - pool, gym, steam, sauna, sundbeds and a beauty salon - what more could a girl need?! Then dinner in the restaurant, the staff were fantastic and ensured my wine glass was never empty and the food was of the best quality - highly recommend the beef on the carvery!! After several several more bottles of wine and a relaxing nights sleep... We feasted on the vast choices available at breakfast, after hearing about the legendary Hilton breakfast - it lived up to expectations!! Dont listen to the negative reports about this hotel, it was truly remarkable and we have already booked another weekend away in June!!

Great value

from A TripAdvisor Member
Stayed for 2 nights in February on the "Winter Campaign" - Great Value for £149 for 2 adults/2 nights with a lovely carvery dinner on the first night. The Hilton breakfast is just great!! So much choice and you won't need lunch.
Definately will return.

Big Dissapointment

from Gill247
Stayed at the Hilton in Blackpool for 1 night in January 06. Hilton hotels, in my opinion, do not usually dissappoint however I was less than impressed with this hotel.

My room was quite shabby and looked like it had not been done up since the hotel was built. Old fashioned decor and furnishings and a grotty looking bathroom.

The bathroom looked dirty but I think this was due to the cracks in the porcelean etc. There was also a foul smell coming from the sink and bath drains.

The restuarant was not any better. When we went for dinner we were not given the choice between Carvery or A La Carte. The Carvery had a large selection but the food was overdone (or over heated under the lights). The main course choice was various meat or fish dishes with no chicken. One of the things I had was a Yorkshire Pudding which was so hard it was impossible to cut with a knife.

The waiters were very pushy and provided us with our bill whilst we were eating dessert. He then came back to our table 4 times to ask if we were ready to pay. Once we had paid we waited 10 mins for our receipt and then the waiter proceeded to count his tip in front of us.

I will not be staying at this hotel again as I feel their are better hotels in Blackpool that are cheaper and provide a better service.

s poor relation

from A TripAdvisor Member
We stayed for a weekend and the two rooms we were allocated were appalling. Both on the top floor: one had a leaking roof, with towel on dressing table to soak up the water and the other seemed connected to the lift-motor and it was impossible to sleep in it. We were told that there were no other rooms available but when we complained enough were relocated on the 2nd night.

It looks OK from the outside but is in dire need of renovation inside, particularly the bedrooms.

Staff were generally very polite and understanding but not particularly effective.

Felt more like a cheap motel than a Hilton. Shame it wasn't priced or described as such.

Honest opinion

from A TripAdvisor Member
Brief overview of this hotel:
Staff, on the whole, are very friendly with some absolute gems in their ranks!
Rooms are small, but the newly refurbished rooms and suites are to an exceptionally high standard.
Gym is rather small but clean and well maintained.
Pool is decent enough but can get very busy during leisure season.
Conference and Banqueting facilities are extensive and the C&B team are flexible and well trained
Restaurant breakfast has the best selection of foods in any hotel chain in the UK - guaranteed
Dinner offers choice of inclusive carvery or a 3 course a la carte for around £9 supplement. It's honestly the best carvery in the area, and one of the best a la carte menus (although heavily influenced by Mediterranean cuisine rather than local produce)
The one major question to ask when booking (best to book during office hours and so via the hotel rather than Hilton Central Reservations) is if there are any large conferences in the hotel during your stay. This can be an exceptionally busy hotel during conference and holiday periods, but equally ideal for a reasonably quiet weekend break during less busy periods.
I recently stayed here, having previously worked at this hotel in a managerial capacity for a number of years (along with a couple of other prominent hotels in Blackpool) and can honestly say that this is a fair, unbiased and accurate appraisal from someone who has seen the hotel day in day out and received both positive (vast majority) and negative guest comments.
It far surpasses the Imperial (crumbling fabric and unhappy staff) and Big Blue (nice modern hotel but distinct lack of facilities, poor menu, average service and attention to detail by staff - however, amazing what a bit of networking will get you in terms of awards and publicity!!)
Hope this is of use.

Adequate - Imperial was much better!!!!

from Andi_Chambers
Was booked in for one night. Arrived at check-in at 2pm to be told our rooms (4 in total) wouldn't be ready till 3pm. Went away and came back at 3:15pm still to find non of the rooms weren't ready!!! When we asked for an explanation the receptionist replied - 'why what do you want me to do about it' - an apology would have been a start!! I was appalled by the attitude of the woman receptionist. Eventually got a room at 3:45pm with the maid still making the bed. It was a room for 3 but we still had to ring for extra towels, cups etc. The maid was very nice, as was everyone else. But you don't expect this when you've paid nearly £200 for a room!! - My advice is go to the Imperial - it's in a different league!!


from beefeater34
Oh dear! How disappointing.

£174 per night for an executive room... tiny, very smokey (despite requesting non-smoking), noisy corridors until 4am and a restaurant which should be located on a service area somewhere on the M6!

In fairness, when I complained on the second day about the smokiness, they did offer to downgrade me to a non-executive, non-smoking room. After a bit more discussion, I was upgraded to a 7th floor suite - yes a suite!

The suite consisted of one bedroom the same size as the executive room albeit with less furniture to give the impression of it being larger! The bathroom was identical too. No lounge, no nothing. Could this really be a Hilton Suite?

The pool was very nice, but not big enough for the 22 people trying to use it.

The lady on the front desk was really quite helpful, but the rest of the stay was poor. I should have listened to TripAdvisors and booked a friendly B&B for £19 a night.

I still just can't believe Hilton puts its name to it.. and then charges 174 quid a night!

Blackpool Hilton

from JayneT
I stayed here the weekend of Fri 30 Sept - Sun 2 Oct '05 with friends. It is basically ok, clean and tidy, perhaps could do with a bit of upgrading, decorating. We stayed in family rooms which were spacious. Breakfast was fine but Woolworths breakfast whilst not as varied is also good at £2.75!

There were several mix ups with rooms (caused by a request made in the days before our arrival for a cot in one of the family rooms). A request for a sea view couldn't apparently be accommodated but our friends who checked in later got a sea view so they were happy.

The staff were helpful, recommending a good place for dinner and arranging taxis for us.

This is really a Hilton?!!

from NixKitz
Stayed here for a conference in July 2005. Given that it is part of the Hilton chain, and (I believe) site of the political party conferences I was very disappointed with the shabbiness of this hotel. Like much of Blackpool it lived up to it’s sell-by-date reputation.

My room was on the 2nd floor with a view of the North Pier and a car park from the window. Room was relatively small , clean although in need of refurbishment – the bed clothes for example looked quite old. Bathroom was an adequate size and the shower was quite powerful. Sound proofing of the rooms was dire – woke several times in the night/early morning hearing people in the corridors, next door room and above room.

The food was a big disappointment. As part of the conference we had buffet style lunches – the food just wasn’t all that great and they were slow at refilling the tea and coffee flasks. The main evening meal was very bland. Breakfast buffet was ok.

Conference rooms again looked in need of a modern facelift.

Drinks at the bar were usual hotel prices and the bar lacked atmosphere. We went to the in-house disco in the hotel’s basement – atmosphere was ok as full of conference delegates but the music was pretty dire and despite several requests to play certain songs we were ignored all evening. The DJs actually looked to be two schoolboys playing at being serious DJs. I imagine that on most nights the DJS have an empty room in which to play whatever songs they wish.

Oh and what is with the wind/temperature in Blackpool? For July it was decidedly cold!!

Top Local Tips for Blackpool

funny girls get your self to funny girls the staff are all fantastic and the cabaret is amazing especially riverdance.dj zoe really gets everyone in the mood to party and the drinks are really reasonable

Decent Bar Walkabout near the North Pier - nice staff, good door staff, live band, decent music, reasonable price for beer, no trouble. Go on a Thursday night when the locals go out before all the stag and hen do's arrive on the friday!

Pleasure Beach & Night Entertainment Book online before you go you can save so much! I'd also go watch 'Funny Girls' if you have the chance as well because it's fantastic!


Other names for Hilton Blackpool Hotel

  • hilton international blackpool
  • hilton blackpool
  • blackpool hilton hotel
  • blackpool hilton
  • Address: North Promenade - Blackpool - England - FY1 2JQ - United Kingdom
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