Herons' Reach Hotel, Blackpool
Reviews - Herons' Reach Hotel
- Age Group: 31 - 40
- From: United Kingdom
- Traveller type: Young Couple
- Age Group: 51 - 60
- From: United Kingdom
- Traveller type: Mature Couple
Read 508 additional reviews of Herons' Reach Hotel at TripAdvisor.
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Historical Traveller Reviews of Herons' Reach Hotel
Not ADe Vere i would stay in again!from maguirepaul
Utter rubbishfrom solxdi91
Having arrived at the hotel; approx 10.30pm Saturday 23rd September after the wedding reception, to check in our first impressions of the hotel were very positive. The hotel lobby was clean and we could see the other common areas of the hotel looked modern, clean and tidy.
Having checked in we went to our room. This had been booked as a family room however after opening the door it was clearly just a double room with a sofa and table, my daughter agreed to sleep on a two seat couch with a pillow and worn blanket, I was far too tired to complain or request another room.
The room was not what we expected. In summary I would describe our concerns as follows;
1)Room décor was in old and jaded and the carpet worn and dirty
2)The bathroom was not very clean and the tiled surfaces dirty and jaded
3)The bathroom suite was clearly circa 1980 and the basin was chipped.
4)The room had a peculiar unpleasant smell.
5)The furnishings were old, worn and smelly.
6)The blanket in the wardrobe was worn and shabby
7)The room windows only opened 2-3 inches so ventilation was poor.
8)Would expect heating controls to regulate the room temperature adequately they did not !
9)The television picture was poor and the remote faulty or in need of batteries
10)The overall impression of the bedroom accommodation was very poor.
The only positive thing I could say was that the bed was fairly comfortable and the linen was clean and fresh and our breakfast the next day was satisfactory.
However the room was certainly not 4 star accommodation, being well travelled and having stayed in many hotels this accommodation was definitely not up to standard the room costing me £101.28 + vat
It would appear to me that the hotel has obviously been reasonably well looked after with regards to the common areas, bar , restaurant, grounds and health club etc. However if my room was the benchmark the hotels bedrooms had clearly been missed off the agenda with regards to upkeep and general maintenance and appearance. The rooms reflected a 1980’s appearance and feel and looked in need of a full refit.
Finally my last major concern was the fact that my mother in law had also booked a double room for the same date as ourselves. Having arrived at the hotel approximately 2 hours after we arrived it transpired that her booking had been cancelled and no other room was available. This had apparently happened because her son, who’s wedding we were all attending, had booked the bridal suite, however he had subsequently cancelled this and it would appear that all the bookings under that name had been cancelled in error.
Having been woken to this news my wife was mortified and spent the next two hours finding alternative accommodation for her mother.
I subsequently checked on the internet I found numerous complaints about the standard of accommodation, which leads me to believe that I am not the first to complain and probably not the last.
ve Ever Had.from charliebrown999999
The room was stifling hot with no airconditiong in the £137 a night room. We did however have the benefit of hearing the hotels airconditioning unit outside our room when the window was open.
The cooked breakfast was also cold.
A total disappointment.
helpful stafffrom maisymeg
Loved It!- but not for Golf!from ThomasK
The food here was fantastic! Dinner was a pit posh, no jeans in the evening but the food was to die for. Breakfast was even better, the leisure facilities were good too, although I have been informed by my partner that the golf wasn't particularly great. He wouldn't go again for golf. Squash courts were good if you could book them, as was the pool.
The staff were excellent all the way through, very polite and pleasant. Our room was loveley, with a lovely view over the golf course. Even though we paid for the most basic room. The room was quite small - but we had a huge 2m square bed in it which was excellent, and our bathroom was lovely too!
Had a really nice stay in this hotel, and really really enjoyed it!
Not bad not excellentfrom sc7534sc
what's not so good Room not that big - unable to change the temperature in the room - it was far too hot. Bathroom a bit dated and bath had numerous chips to the base.
facilities good - pool etc very nice.
Breakfast not too bad - bit pricy, cannot comment on evening meal - ran amile when saw prices - went to town and had fish and chips on the golden mile!!
overall not a bad hotel - I would rate it at just over 3 star but not up to 4 star standard although priced at 4 star.
Cannot comment on golf course - just spoils a good walk.
Hotel a good 40 minutes walk from town - only practical way to get to the action is to drive - parking is horrendous in blackpool during holiday season.
Suggest you get a taxi - staff will arrange - just over £5 each way.
A 4* Should At Least Be Cleanfrom plod715
Our check-in procedure was faultless. We were assigned standard twin rooms 207 & 209.
One bed out of the four was filthy with stained coverlet, stained sheets, covered in pubic hairs, and stained valance and bed base. We complained immediately and the bed and linen was replaced within minutes. During this procedure we found that another bed's coverlet was soiled. This was replaced with a new coverlet. On our 3rd day the staff changed the bedlinen again and replaced this second, new, coverlet with yet another soiled one. This lack of hygiene spoiled our holiday experience. Not 4* quality!
Otherwise the sports facilities are faultless. Last year's bitterly cold swimming pool is now a pleasant temperature. My family were very disappointed to discover widespead building work being undertaken. The pool and snooker tables have been removed and offices and treatment studios are being put in their place.
There is a pleasing ambience to the public areas.
Breakfast in the main restaurant can be busy with long queues at popular times. Bar Nineteen provides an reasonably priced snack breakfast.
Excellent, stay here again definitleyfrom A TripAdvisor Member
Me and my partner stayed here at thought it was great. Very friendly staff, leisure facilities excellent(better then cannons health club which i am in back home).
We stayed in a "club" room. It was small, nothing fancy, very much like a travel lodge but did the job. Breakfast in the morning was buffet and there was a huge choice which would cater for all tastes.
Overall I think this was a great place to stay, very welcoming, relaxing and we will be definitly going back next year, cant wait. Better then a lot of the 4 star hotels i have stayed in. Cant comment on the golf couse, too busy enjoying the leisure faciliites.
Hope this help anybody!
Sub standard golffrom A TripAdvisor Member
Poor golf coursefrom A TripAdvisor Member
This report is based on the views of a golfing party of eight.
Top Local Tips for Blackpool
A good base to explore the attractions. Herons Reach is on the outskirts of Blackpool, in fact, there is little indication when you are staying at this hotel that you are in Blackpool at all! If you want to avoid the town because it is not your scene, travel to the Lakes and Windermere for the day (about an hour or so drive) Or go in the other direction to Lytham St. Annes. There is superb countryside within fairly easy driving distance from the hotel.
Pleasure Beach Go on a Sunday morning - it's empty until about 2pm and all the rides open at 11am. Didn't really have to queue until later.
Out of town centre Blackpool is not to everyone's taste but this hotel is located far enough from the centre to avoid the brash, "kiss me quick" culture. The location is peaceful set back from the main road. Using the back roads in Blackpool is easier than driving to the Promenade to go towards St Annes or Fleetwood. We also read the hotel's literature on festive breaks and these are very reasonable in comparison to what we have read about festive breaks in the area where we live.
Other names for Herons' Reach Hotel
- herons reach hotel blackpool
- herons reach blackpool
- blackpool de hotel vere
- Address: East Park Drive - Blackpool - England - FY3 8LL - United Kingdom
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