Big Blue Hotel, Blackpool, United Kingdom
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Big Blue Hotel, Blackpool
Traveller Reviews
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Official Contact Details - Big Blue Hotel
- Address: Ocean Boulevard - Blackpool - England - FY4 1ND - United Kingdom
- Phone: 44 08453673333
- Email:
- URL: http://www.blackpoolpleasurebeach.com/
- Official Website:
- Hotel Class:
- Rooms: 44
"I booked the Sunday package that included a deluxe room, dinner, bed and breakfast for £99...."
"Blackpool has always been a great weekend away for me, living in Scotland its quite a drive. I've..."
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Reviews - Big Blue Hotel
12 reviews
(Showing 1 - 10)
Terrible - Avoid!
Submitted by: Matthew in 09/28/09
- Age Group: 26 - 30
- From: United Kingdom
- Traveller type: Young Couple
I booked the Sunday package that included a deluxe room, dinner, bed and breakfast for £99.
On retiring for the evening, my wife and I heard a very loud noise coming from near the door. On investigating further it appeared that the noise was coming from the air conditioning unit in the ceiling. The air conditioning was not on at this time. We tried to ignore the noise, but it was like Chinese water torture and to this end, I called reception at 12.15am and the Night Manager came to investigate further. For the next 30-40 minutes he tried to rectify the situation, but to no avail. He then advised that as the noise was so bad he would see if there were any other rooms available.
The night manager advised us that the only other room available was a standard room and that there were no deluxe rooms available. My wife and I had no choice but to take the room. Just after 1am we moved into the other room, leaving all of our belongings in our original room. The other room was very cold and every attempt to warm up failed. My wife and I slept in our jackets and had a very poor nights sleep.
In the morning I spoke to Roxanne Howard, the Deputy General Manager of the hotel. Both my wife and I was amazed at her bad attitude and her rudeness. She advised us that it was pretty much our fault and that they were not prepared to compensate in any way. The way in which we were dealt with and spoken to was very upsetting to say the least. For your records I would not have booked this package if it was for a standard room.
I have stayed in this hotel many a times over the years and indeed recommended it to alot of my friends. I am therefore very disappointed that they are unable to resolve this matter amicably.
I have since spoken to Thomas Kennedy, the Operations Manager who has reitterated the hotels stance on this matter. He was prepared to offer £10 compensation, which I find unacceptable.
This whole episode has left a very sour taste in my mouth and what should have been a nice relaxing break, turned into a very unplasant one.
Fantastic
Submitted by: Bryan in 08/19/08
- Age Group: 18 - 25
- From: United Kingdom
- Traveller type: Weekend Breaker
Blackpool has always been a great weekend away for me, living in Scotland its quite a drive. I've stayed in guest houses there and decided to take my girlfriend down for a weekend. Heard good things about the Blue Hotel and booked up a superior double. Loved everything about the hotel and had an amzing long weekend, was £250 for 3 nights. Went back at Valentines weekend and paid for the 'Romantic' package. Club double room(which was lovely), dinner on the first night(also brilliant) and champagne and strawberries when we arrived! Love the place, heading back in September for one night for no particular reason apart from the fact we're passing Blackpool!!
hmmmmm.......
Submitted by: Suzannah in 10/12/07
- Age Group: 31 - 40
- From: United Kingdom
- Traveller type: Weekend Breaker
Booked a weekend away for my partner and my eight year old son as a treat for their birthdays told staff this on phone 5 weeks before arriveing asked for a family room with a view ......got ground floor family room with view of car park ask too be moved told we could,nt no reason given staff at was not helpful at all just didn't seem worried.
No sleep
Submitted by: Ian in 08/14/07
- Age Group: 41 - 50
- From: United Kingdom
- Traveller type: Family Traveller
Hotel very nice but stay ruined by some clown attempting roller coasting record (which was right outside our window). We got no sleep for two nights until requested room change to other side of hotel.
In normal circumstances would rate as 8
Spotlessly clean
Submitted by: Jeannette in 04/21/07
- Age Group: 31 - 40
- From: United Kingdom
- Traveller type: Family Traveller
The big blue hotel is great. It was spotlessly clean and modern. The staff were very nice, the food in the restraunt was good although I thought it bit expensive for families. Will definately be going back. It is probably the nicest place to stay in Blackpool.
Great Hotel in a Great Location
Submitted by: H&R in 04/21/07
- Age Group: 18 - 25
- From: United Kingdom
- Traveller type: Young Couple
Myself and my boyfriend have stayed in this hotel 3 times and have already booked to stay again this year for my boyfriends birthday, we have always stayed in the Club room with the plasma TV, DVD Player & Remote control Fireplace.
The rooms are beautiful and have french double doors viewing the Pleasure Beach, even in peak season the noise didn't bother us as it doesn't open to early and it closes around 6-8pm.
The hotel is in a great walking distance location and has some good extras such as a hotel car park (with security barrier so visitors can't sneak in) and an ice machine near reception, vending machines, tea/coffee & biscuits in your room etc.
We have also had the room service and the food was gorgeous...
The breakfast was also lovely with a huge choice of hot and cold food, cereals, fruit, toast, hot and cold drinks.
The only flaw really was that you had to pay extra for the bottle of water they leave in your room which for the price of the room is a bit disappointing and the DVD selection was a bit outdated...
But overall I really enjoy staying at this hotel and I know I will be going again and again...
Brilliant would recommend this hotel
Submitted by: Jane in 10/29/06
- Age Group: 41 - 50
- From: United Kingdom
- Traveller type:
Stayed at this hotel on numerous occasions service staff etc 100 per cent when we did have a complaint the staff went out of there way to help my previous job was a housekeeper and I would have been more than happy to have any member of there staff on my payroll going back on 31st October
Misleading website leads to huge disappointment
Submitted by: Charlotte in 08/18/06
- Age Group:
- From: United Kingdom
- Traveller type: Family Traveller
Approaching my sons 7th birthday I decided to treat him and our family to a holiday in one of his favourite places - Blackpool. Having visited the Big Blue website, I decided to splash out on a club family suite - described on the hotels website as having a large living area. I expected this to be a separate area as per my understanding of the word suite (and indeed the dictionarys) - a set of connected rooms, especially in a hotel. It is also worth mentioning that the virtual tour of a suite on the website shows a clearly separate living room with rooms off. The only room that mentions 'club' and 'family' on the virtual tour is the 'club executive family', which is not classed as a suite, therefore I had imagined that the images of the 'suite' would match what we would be offered. I was therefore incredibly disappointed to discover that what we had actually been given (and paid a huge amount of money for) was a room, not a suite, consisting of bunk beds for the children (taking up the space that would have been normally used as that for a wardrobe), a bathroom, a double bed and a sofa. Nothing that I would have said constituted a living area, large or otherwise and certainly nothing close to what constitutes a suite. On complaining to the reception staff and duty manager we were told that the hotel does not actually offer family suites at all, only ones for two people and that we were in a club family room - the best family room that they offer. They suggested that the problem is with the website and its description, not the hotel itself and agreed that. We were offered no compensation or alternative room and only stayed because of the disruption that would have been caused by moving the children at that stage. Had it only been myself and partner staying we would have walked out.
Fantastic staff!
Submitted by: Rachel Ormond in 07/07/06
- Age Group: 18 - 25
- From:
- Traveller type: Special Interest/Event
One of the best hotels i've stayed in anywhere. The staff were fantastic, especially the general manager, who went out of his way to make sure we had everything we wanted without us even having to ask. He was a real star!
What a GREAT Place
Submitted by: Jackie in 05/29/06
- Age Group: 51 - 60
- From: United Kingdom
- Traveller type: Mature Couple
What an excellent choice of hotel. Situated right next door to the pleasure beach couldn't have been more convenient, especially when getting soaking wet on the rides!!! We stayed in an Executive room which was of a very high standard. All the staff were very friendly and the restaurant was superb. Couldn't be faulted at all. Definitely a place I will come back to again and recommend to friends.
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