Big Blue Hotel

, Blackpool, United Kingdom
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Big Blue Hotel

, Blackpool
4 star

Rooms: 44

Ocean Boulevard - Blackpool - England - FY4 1ND - United Kingdom Hotel Website | | 44 08453673333
751 Traveller

Reviews - Big Blue Hotel

« 1 2 »
1/10
Terrible - Avoid!
Submitted by: Matthew in 28/09/09
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Young Couple
I booked the Sunday package that included a deluxe room, dinner, bed and breakfast for £99.

On retiring for the evening, my wife and I heard a very loud noise coming from near the door. On investigating further it appeared that the noise was coming from the air conditioning unit in the ceiling. The air conditioning was not on at this time. We tried to ignore the noise, but it was like Chinese water torture and to this end, I called reception at 12.15am and the Night Manager came to investigate further. For the next 30-40 minutes he tried to rectify the situation, but to no avail. He then advised that as the noise was so bad he would see if there were any other rooms available.

The night manager advised us that the only other room available was a standard room and that there were no deluxe rooms available. My wife and I had no choice but to take the room. Just after 1am we moved into the other room, leaving all of our belongings in our original room. The other room was very cold and every attempt to warm up failed. My wife and I slept in our jackets and had a very poor nights sleep.

In the morning I spoke to Roxanne Howard, the Deputy General Manager of the hotel. Both my wife and I was amazed at her bad attitude and her rudeness. She advised us that it was pretty much our fault and that they were not prepared to compensate in any way. The way in which we were dealt with and spoken to was very upsetting to say the least. For your records I would not have booked this package if it was for a standard room.

I have stayed in this hotel many a times over the years and indeed recommended it to alot of my friends. I am therefore very disappointed that they are unable to resolve this matter amicably.

I have since spoken to Thomas Kennedy, the Operations Manager who has reitterated the hotels stance on this matter. He was prepared to offer £10 compensation, which I find unacceptable.

This whole episode has left a very sour taste in my mouth and what should have been a nice relaxing break, turned into a very unplasant one.
10/10
Fantastic
Submitted by: Bryan in 19/08/08
  • Age Group: 18 - 25
  • From: United Kingdom
  • Traveller type: Weekend Breaker
Blackpool has always been a great weekend away for me, living in Scotland its quite a drive. I've stayed in guest houses there and decided to take my girlfriend down for a weekend. Heard good things about the Blue Hotel and booked up a superior double. Loved everything about the hotel and had an amzing long weekend, was £250 for 3 nights. Went back at Valentines weekend and paid for the 'Romantic' package. Club double room(which was lovely), dinner on the first night(also brilliant) and champagne and strawberries when we arrived! Love the place, heading back in September for one night for no particular reason apart from the fact we're passing Blackpool!!
1/10
hmmmmm.......
Submitted by: Suzannah in 12/10/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Weekend Breaker
Booked a weekend away for my partner and my eight year old son as a treat for their birthdays told staff this on phone 5 weeks before arriveing asked for a family room with a view ......got ground floor family room with view of car park ask too be moved told we could,nt no reason given staff at was not helpful at all just didn't seem worried.
5/10
No sleep
Submitted by: Ian in 14/08/07
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Family Traveller
Hotel very nice but stay ruined by some clown attempting roller coasting record (which was right outside our window). We got no sleep for two nights until requested room change to other side of hotel.
In normal circumstances would rate as 8
9/10
Spotlessly clean
Submitted by: Jeannette in 21/04/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Family Traveller
The big blue hotel is great. It was spotlessly clean and modern. The staff were very nice, the food in the restraunt was good although I thought it bit expensive for families. Will definately be going back. It is probably the nicest place to stay in Blackpool.
9/10
Great Hotel in a Great Location
Submitted by: H&R in 21/04/07
  • Age Group: 18 - 25
  • From: United Kingdom
  • Traveller type: Young Couple
Myself and my boyfriend have stayed in this hotel 3 times and have already booked to stay again this year for my boyfriends birthday, we have always stayed in the Club room with the plasma TV, DVD Player & Remote control Fireplace.

The rooms are beautiful and have french double doors viewing the Pleasure Beach, even in peak season the noise didn't bother us as it doesn't open to early and it closes around 6-8pm.

The hotel is in a great walking distance location and has some good extras such as a hotel car park (with security barrier so visitors can't sneak in) and an ice machine near reception, vending machines, tea/coffee & biscuits in your room etc.

We have also had the room service and the food was gorgeous...

The breakfast was also lovely with a huge choice of hot and cold food, cereals, fruit, toast, hot and cold drinks.

The only flaw really was that you had to pay extra for the bottle of water they leave in your room which for the price of the room is a bit disappointing and the DVD selection was a bit outdated...

But overall I really enjoy staying at this hotel and I know I will be going again and again...
10/10
Brilliant would recommend this hotel
Submitted by: Jane in 29/10/06
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type:
Stayed at this hotel on numerous occasions service staff etc 100 per cent when we did have a complaint the staff went out of there way to help my previous job was a housekeeper and I would have been more than happy to have any member of there staff on my payroll going back on 31st October
3/10
Misleading website leads to huge disappointment
Submitted by: Charlotte in 18/08/06
  • Age Group:
  • From: United Kingdom
  • Traveller type: Family Traveller
Approaching my son's 7th birthday I decided to treat him and our family to a holiday in one of his favourite places - Blackpool. Having visited the Big Blue website, I decided to splash out on a ‘club family suite' - described on the hotel's website as having ‘a large living area'. I expected this to be a separate area as per my understanding of the word suite (and indeed the dictionary's) - ‘a set of connected rooms, especially in a hotel'. It is also worth mentioning that the virtual tour of a 'suite' on the website shows a clearly separate living room with rooms off. The only room that mentions 'club' and 'family' on the virtual tour is the 'club executive family', which is not classed as a suite, therefore I had imagined that the images of the 'suite' would match what we would be offered. I was therefore incredibly disappointed to discover that what we had actually been given (and paid a huge amount of money for) was a room, not a suite, consisting of bunk beds for the children (taking up the space that would have been normally used as that for a wardrobe), a bathroom, a double bed and a sofa. Nothing that I would have said constituted a ‘living area', large or otherwise and certainly nothing close to what constitutes a ‘suite'. On complaining to the reception staff and duty manager we were told that the hotel does not actually offer family suites at all, only ones for two people and that we were in a club family room - the best family room that they offer. They suggested that the problem is with the website and its description, not the hotel itself and agreed that. We were offered no compensation or alternative room and only stayed because of the disruption that would have been caused by moving the children at that stage. Had it only been myself and partner staying we would have walked out.
10/10
Fantastic staff!
Submitted by: Rachel Ormond in 07/07/06
  • Age Group: 18 - 25
  • From:
  • Traveller type: Special Interest/Event
One of the best hotels i've stayed in anywhere. The staff were fantastic, especially the general manager, who went out of his way to make sure we had everything we wanted without us even having to ask. He was a real star!
10/10
What a GREAT Place
Submitted by: Jackie in 29/05/06
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
What an excellent choice of hotel. Situated right next door to the pleasure beach couldn't have been more convenient, especially when getting soaking wet on the rides!!! We stayed in an Executive room which was of a very high standard. All the staff were very friendly and the restaurant was superb. Couldn't be faulted at all. Definitely a place I will come back to again and recommend to friends.

Historical Traveller Reviews of Big Blue Hotel

Worth the Extra!

from A TripAdvisor Member
Returning to Big Blue for a third visit, we were pleasantly surprised to be upgraded to an executive room. For a couple, these rooms are much more comfortable, with high quality seating [and for two - normal hotel rooms always seem to think only one of you would like to sit down!], better beds and nice bedding. In future, I will book this standard of accommodation, as the additional nightly cost is very modest.

My only gripe is that the hotel still insists on serving their light lunch in the cafe next to the [smokey] bar when a perfectly good dining room is sitting there empty - all set up for dinner! Smacks of being run for the convenience of the staff rather than the guests. All the more annoying as it is so simple to fix.

Best Weekend Ever!

from A TripAdvisor Member
Ive not read the other reviews but i gather most people had a great time. We arrived on a friday, me, hubby, 2kids and granny. Check in was smooth and efficient. All staff were helpful and polite.

The family suite was brilliant, space for mum and dad and a separate area for the kids to sleep, each with their own telly. We brought our own games consoles for them to plug in. The bathroom was beautiful, water hot and wow, what a power shower! Kids kept entertained for a whole ten minutes with the self-closing toilet seat. Granny had a single room which was stunning, loads of room, stylish and comfortable - she didnt want to leave.

Pleasure beach tickets were purchased from reception, again very efficient staff. We are all looking forward very much to coming back.

If i had to say some-thing on the negative, it would be the restaurant. We had evening meal included in our price and there was quite a lot of confusion over which menu we could choose from etc.. However the quality of the food was very good. Sunday morning breakfast was a bit of a bloodbath, everyone in the hotel had come down at the same time which gave us a waiting time of about 45mins, it didnt bother us but there were some angry guests. So if u are there on a sunday get down early!

Anyway to sum up, fantastic place and longing to go back!

Best in Blackpool

from A TripAdvisor Member
We stayed at the Big Blue Hotel in Blackpool for 2 nights in early July.

The Hotel is probably the best in Blackpool, you only have to drive along the Prom to see how many Flea pits there are available to stay in.

The Hotel is very modern and clean, the Rooms have air con, and there is also a DVD player, I belive games and DVD's are available for hire.

The Hotel has a nice bar and restuarant which isn't to expensive,
The draught beer is german and tastes great.

The hotel is right on the pleasure beach.... so from 10:30 Am till
the park closes the rear hotel rooms are very noisey,
Only other bad thing we noticed was that the Restuarant cannot cope at Breakfast times as there are not enough tables, on both days we waited 40 minutes to be seated. !!!!!!!

The Hotel does have a bit of class, No "Kiss me quick Hats" or Willie shaped rock at this hotel.

It can be a bit expensive at 80 pounds per night but if you like good hotels this is a good one for Blackpool.

The travelinn at south shore is a good alternative and almost half price but its a bit of a walk to the front.

(My two pence worth).....
If you've got Kids go abroad, Blackpool is a dirty hole and expensive.

Amen.

Simply the Best!

from A TripAdvisor Member
This hotel is faultless! in a differnet league to everything around us. we had a dinner , bed and breakfast rate for friday and saturday night which was excellent value. will definatly be back .

A wonderful place to stay

from chrissy-morgan73
This is the best hotel I have ever stayed in. The staff are friendly and very helpful, they will book tickets for the shows, sort out your wrist-bands for 'The Plesure Beach' with a smile.
The rooms are beautiful; clean, with tea and coffee making facilitlies, and good quality biscuits, which are replaced evryday. Towels and bedding are changed every day.
The hotel itself is very tastefully decorated, with a relaxed atmopshere. We spent many pleasent evenings in the hotel bar sipping the wonderfull cocktails. The breakfasts are second to none with a choice of cereals, jucies, crossiants, full cooked english as well as muffins.
I'd recommened the evening meals served within the resturant, with a wide selection of dishes to suit everyone's dietery needs and tastes.
All in all I would say that this hotel is by far the best in Blackpool, go and stay yourself, you will not be disapointed.

Best Hotel in Blackpool

from A TripAdvisor Member
We have stayed in many Blackpool hotels, but the Big Blue is one we will go back to visit again. Unfortunatly there was only availablity for one night out of our two night visit, but it is easy to see why it was busy.

We used the carvery for Sunday lunch which was excellent value. £9.50 per adult for a three course meal excl drinks. Didn't need anything else to eat all day.

The Big Blue hotel, is the only hotel I have ever stayed in with a stone effect electric fire - amazing!!!

Best Place in the World!!!!!!

from A TripAdvisor Member
This hotel was the best hotel i have ever stayed at. I would highly recomend people to who were thinking of staying at Blackpool. Its as close to the park as you can imagine. Extreamly clean and i really could not fault it what so ever!!!
I HOPE TO GO BACK A.S.A.P!!!!

Big Blue, just what Blackpool needed

from A TripAdvisor Member
Not a buttoned draylon headboard in sight (or shagpile carpet).This hotel is like breath of fresh air in comparison to Blackpools other hotel stock.

I would most definitely recommend Big Blue to anyone heading for Blackpool this year

excellent decor..!!!

from A TripAdvisor Member
My husband and I booked into one of the executive suites which was spacious, immaculate and the decor was fantastic. We felt like a couple of celebs..!!!! We will most certainly stay there again soon. Great food at good prices and all staff were curteous and friendly, so thanks to all..!!!

Big, Blue, Brilliant!

from A TripAdvisor Member
Stayed 9th - 12th July 2003. Family rooms had ginormous bed for mum n dad and bunk beds for kids with own Playstation, TV, and light! Well impressed! Food was excellent, biggest breakfast I've ever had - and we used to have some BIG breakfasts whilst camping.....! We booked a family room which was right under the Big One - bit noisy early in the mornings as they do test runs - but who wants to stay in bed on holiday and it shut early at night anyway! Only fault we could find was that there was no plug in the bathroom, it was one of those posh no-plug bowls!

Top Local Tips for Blackpool

Funny Girls Your in Blakpool ! Go see the funny girls. Especially if your straight! You can go anywhere in the world and never see such a wonderful performance by such dedicated and professional people. I’m gay and I loved it and wisely minded straight people should go to see it too. A REAL TOP TIP: don’t heckle these girls, they are earning far more than you !

Rocco's Italian Restaurant If you're after a romantic dinner or just a good meal that doesn't consist of pub food, head to Rocco's on Clifton Street. We stumbled upon it having been to see Ricky Gervais at the opera house up the road. Absolutley lovely owner and staff - our coats were taken, drinks arrived within seconds, owner came over and introduced himself. We had a lot of banter with them, and enjoyed the food and company so much that hadn't noticed we were still there at 00.45am, when it was upposed to close at 11pm! They insisted we got a taxi as they didn't want us walking in the dark for 45 mins, and ordered a recommended firm which arrived in less than 5 mins. Will def go back again next time i'm in the area. Good food, not expensive. Recommend the marinara, goat cheese crouton and tiramisu.

Blackpool is fun, but..... Despite the fantastic pleasure beach, it is all kiss me quick hats, chips, and lager. If you want something that is less down at heel, then I recommend Lytham St Annes, south of Blackpool.

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Other names for Big Blue Hotel

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  • big blue hotel blackpool
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  • Address: Ocean Boulevard - Blackpool - England - FY4 1ND - United Kingdom
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9.0/10

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"Terrible - Avoid!" - Matthew

"Fantastic" - Bryan

"hmmmmm......." - Suzannah

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