Holiday Inn Birmingham City Centre Hotel

, Birmingham, United Kingdom
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Holiday Inn Birmingham City Centre Hotel

Rooms: 280

Smallbrook - Birmingham - England - B5 4EW - United Kingdom Hotel Website | | 44 08704009008
307 Traveller

Reviews - Holiday Inn Birmingham City Centre Hotel

Historical Traveller Reviews of Holiday Inn Birmingham City Centre Hotel

Bad choice

from A TripAdvisor Member
I was expecting more from a Holiday inn hotel.
The room is too small and furniture is old,in toilet the cold & hot water are coming in indivivdual ducts which is unconvenient incase need to use both,the heating system is noisy and in-efficient.
what annoyed me mostly the funny tray charge os 2pound even for delivering a bottle of water(3.65pound) and the Internet was not working during my five days stay and their excuse that they are waiting for the engineer to fix the network (they are bringing an expert from outside the country or what?)

Keep Clear Of This Bad Hotel

from tom
Stayed here on business and am afraid this sums up all that is bad about British hotels. The single room was very small and unattractive. The decor needed serious attention with badly marked paintwork. The bathroom extractor did not seem to be working so the room filled with steam when using the shower, that had two settings full blast cold or full blast boiling, both painful to use. There was a used cotton bud floating in the toilet. At night windows had to be closed but still did not keep out traffic noise and the sounds coming up from the open terrace of the bar - which went on until gone two in the morning - and we do not have air conditioning in the UK. My recommendation - keep clear

Dated in appearance...but nice food!

from chris036
Centrally located on Smallbrook Queensway, it's just an 8 minute stroll to New Street station. However the Holiday Inn has never looked worse from the outside and with the recent opening of the superior Radisson SAS next door it can only benefit from an extensive refurbishment.

I have stayed here twice; first time I had a refurbished room facing the Mailbox looking North, whilst the second time I had a tired, cold, dark and dusty room facing the main road (and noisy nightclubs nearby).

The best feature is the carvery restaurant where you are spoilt for choice, this is a real treat with selections aplenty, well presented and tasty too. Aside from this the hotel has no Holiday Inn fizz or sparkle and it lets down the central location somewhat.


t stay here again!

from Spacevamp
My boyfriend and I stayed here on a Saturday night in March and, even though we were five floors up, the noise was intolerable. The "double glazing" was about as effective as a sheet of plastic at keeping out the noise of drunken revellers, cars tooting their horns, police sirens etc. Ended up sticking loo roll in our ears to block it out and possibly drifted off just before 3am!
The mini bar had been removed, leaving us with a cupboard full of loose cables and clumps of dirt and dust. The 1970s-style brown interior was less than appealing, the table was wonky, the chairs had seen better days and the bathroom had peeling paint.
We popped downstairs for a drink, one of which was non-alcoholic, and it came to £7.35... so we went to the pub over the road! Also, there's a contemporary Chinese restaurant on the small one-way system opposite the Holiday Inn... go there - it's the best Chinese meal we've ever had!!! Wish I could remember the name of it (it's the one next to the lovely-looking Indian restaurant).
Checkout on the Sunday morning was a busy affair with a queue of customers waiting in the foyer and I don't think the staff smiled at all in the 35 minutes it took us to check out.
The icing on the cake was having to pay £12.90 to get out of the car park which the girl on check-in said we should use. She didn't mention the charge, though when I checked the confirmation, it did say there was a £12 charge, though wasn't overly obvious.
If this had been the first Holiday Inn I'd ever stayed in, I'd probably never stay in one again. However, I know there are much better ones out there.

Hidden costs as you like...

from A TripAdvisor Member
My partner and I went up to Birmingham for a wedding in late March and decided to stay here, as did another couple from the party. Whilst the hotel was functional, this is serious no-thrills accomodation. The room was liveable but the decor had a very 90s feel to it. The main thing which annoyed me the most was the hidden costs. As the hotel staff directed me to the NCP car park next door, I presumed that parking would be validated- how wrong I was. On top of this I was charged with £4 for use of an iron and board! Whilst the combined cost of the 2 things was nominal, it was the principle of the issue which annoyed me most. When you stay at a Holiday Inn you would expect these things to be included- if it had been a Travelodge fair enough. Would definitely recommend the Radisson a few doors down from this hotel as an alternative ........


from lambley
The first room I was offered was just awful - a tiny cell with a single bed, dirty carpet and rotting window frames, made even worse by the roar of traffic from the busy main road. After complaining I was reluctantly moved to a much better room - still not brilliant, but quieter and more roomy. On the plus side the bed was very comfortable and no traffic noise but it was freezing cold when I got there and took a whil to warm up. Very over-priced for what you get, particularly the breakfast

Ex coucil flat block

from Freebysuperstar
Walking into the very smart lobby gives you a false impression. My room on the 3rd floor was shabby, with carpet fresh from the 70's and worn through to the threads. The door lock didn't always work.
Food was good though and helpful staff.From the outside you'd swear it was an ex council block of flats.
Plus, the website is incorrect, the hotel doesn't have parking, there's an NCP 100 yds away that charges £12 a day.
Overall, needs an upgrade urgently.

Shabby and Soulless

from dicanio10
I remember staying at this hotel 10 years ago when it was a Post House and it was a friendly, welcoming hotel where I even got an upgrade sometimes. It would appear that since it has been part of the Holiday Inn chain the hotel itself is the one that needs an upgrade.

Check in was the first problem, they tried to fob me off with a single room when my firm had booked a double. Eventually, I wrestled a double at the same price but found the room was just big enough for a double bed which was low down and soft.

The decor was a bit shabby and needs an update which would make the place more welcoming.

The food was OK, standard hotel cooked breakfast but the bar meals didn't seem to go down too well and I noticed one couple complaining to the staff in the bar one night about their food.

On the plus side, the bar staff were friendly and efficient.

There are many better hotels than this, try Copthorne or Jury's in Broad Street. Better neighbourhood as well.

Tired......Very tired

from A TripAdvisor Member
Stayed here on business in January. Rooms are tired looking, needing some money spent on them. It looks as though the hotel and staff have given up with the prospect of the new Radisson opening next door. Bed was comfortable though.

Took a long time to check in and breakfast was mediocre. Evening meals normal over priced hotel fare.

There are plenty of hotels in Brum and would suggest looking elsewhere before booking here.

stayed for work, will try not to next time...

from dofter
I had a training course in Birmingham and had to stay for 4 nights. Although in a good location from the New Street station, the hotel has several things against it:
1. On a *very* busy ring road with lots of big trucks rumbling by late into the night
2. Very shabby windows that do not stop much noise and rattle in the wind
3. *Very* uncomfortable bed (saggy and springs dig into your back) along with out of date furniture
4. Difficult to control the heat. I was roasting despite turning off the heat.
5. Front desk staff couldn't find me a taxi to arrive on time (30 minutes late or more)
6. There is no onsite gym.

On the upside, the breakfast buffet was good, the room was clean, the bathroom and shower were modern, and the hotel is in a good location for shops, restaurants and train station.

So unless you are pretty desperate, I wouldn't recommend it.

Top Local Tips for Birmingham

Car parking For car parking use the Albany NCP car park bhind the hotl. If you get a room at the back of the hotel, and park your car on the very top (roof) of the NCP then you can keep an eye on your car.

Only consider staying here if all the other hotels are full.... You really are wasting your time and money if you get a room at the front of the hotel. Demand one at the back or refuse to stay and find a decent hotel instead. Birmingham is Birmingham. It was built after a torrid love affair with concrete. It now boasts a shopping centre made out of hubcaps. Take a look!

Nice bars by the canal Head over to the ICC and enjoy the great bars next to the canal.


Other names for Holiday Inn Birmingham City Centre Hotel

  • holiday inn birmingham
  • birmingham holiday inn
  • Address: Smallbrook - Birmingham - England - B5 4EW - United Kingdom
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