Submission date: 2007-02-03 - Date of Stay: February 2007
Submitted by: Caryl - From: United Kingdom
Type of Traveller: Business Traveller - Age Group: 41 - 50
*WARNING*
After booking this hotel in February 2006 I learned yesterday (2nd Feb 2007) that I did not in fact have a room! This is after phoning to confirm it a week before and having received a confirmation email at the time of booking. Instead the hotel informed me that I had been moved to a Holiday Inn about 2 miles away! This is hugely inconvenient as the whole point in booking a hotel near the NEC is that it would enable me to visit an important trade fair without the hastle of walking/driving miles.
The hotel staff had a very poor attitude regarding the move, and it took several phone calls to find a reason as to why my original booking had been cancelled! I eventually found out that this was due to the hotel being over booked! Nothing to do with the "unforeseen circumstances" that they had tried to fob me off with before.
As a priority club member I was shocked at the treatment I received. I dread to think how someone who was not classed as "priority" would be treated.
NB: Do ...Read more
