Crowne Plaza Birmingham Nec Hotel

, Birmingham, United Kingdom
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Crowne Plaza Birmingham Nec Hotel

4 star

Rooms: 242

Pendigo Way - Birmingham - England - B40 1PS - United Kingdom Hotel Website | | 44 08704009160
327 Traveller

Reviews - Crowne Plaza Birmingham Nec Hotel

1/10
*WARNING*
Submitted by: Caryl in 04/02/07
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Business Traveller
After booking this hotel in February 2006 I learned yesterday (2nd Feb 2007) that I did not in fact have a room! This is after phoning to confirm it a week before and having received a confirmation email at the time of booking. Instead the hotel informed me that I had been moved to a Holiday Inn about 2 miles away! This is hugely inconvenient as the whole point in booking a hotel near the NEC is that it would enable me to visit an important trade fair without the hastle of walking/driving miles.

The hotel staff had a very poor attitude regarding the move, and it took several phone calls to find a reason as to why my original booking had been cancelled! I eventually found out that this was due to the hotel being over booked! Nothing to do with the "unforeseen circumstances" that they had tried to fob me off with before.

As a priority club member I was shocked at the treatment I received. I dread to think how someone who was not classed as "priority" would be treated.

NB: Do not think that booking a room in advance will guarantee a place!

Historical Traveller Reviews of Crowne Plaza Birmingham Nec Hotel

Ultra Convenient, Great Rooms, Terrific Staff

from welshglobetrotters
We are regular writers of reviews on Trip Advisor - check out recent reviews of the Hotel Estherea (Amsterdam); Rezidence Lundborg (Prague); Pop Century Resort (Florida) and Hotel Rialto (Venice). We travel frequently and use the Trip Advisor website as the most objective way of locating reliable, top qulaity accomodation around the world. So - what's this hotel like? The Crowne Plaza is just off the M42 Birmingham south-orbital motorway and on the NEC "campus" and is set in an attractive lakeside location. Despite being close to the motorway, the NEC and the airport, the atmosphere of the hotel is tranquil, quiet and serene. There is ample free overnight car-parking, on site - so why waste £6 parking in one of the NEC car-parks - which are about the same walk away from the Arenas as this hotel ? The Crowne Plaze has 6 storeys arranged in three arms which radiate out from a central hub. The design is similar to the much larger Mandalay Bay in Las Vegas. Seemingly built in the last 10 years or so, the exterior is somewhat unremarkable, but best viewed from the lake, which highlights its panoramic restaurant and bars. On entry to the lobby we were enthusiastically greeted by pleasant reception staff and efficiently checked in to our room (301). We got an executive room (The Joplin Room) at no extra charge. The Room came with two double beds, en suite facilities and a huge seating area / lounge furnished with a three-piece suite, several occasional tables, study facilities and complimentary wine, mineral waters and chocolates. There were some Janis Joplin Cd's and a Bose CD player along with internet access, in-house movies and Sky TV. We had two windows and clearly, our expressed wish for a twin-non-smoking room, reaped dividends with this unexpected up-grade. We booked for an unbelievable £49 for the night through FHR, including ovenight parking. Breakfast is extra. Furnishings were modern, tasteful and elegant. The hotel is only about 5 mins stroll from the exhibition halls / arena - but also offers long-stay car-parking options for those who wish to stay in advance of their flight from the nearby Birmingham Airport. The staff deserve a particular commendation. Most chain hotels tend to 'breed' staff of the 'call-centre' genre who have robotic responses to guest requests and seem anxious to avoid even eye-contact with residents unless cornered. Not so the Crowne Plaza NEC. Whilst never over-familiar, each member of staff encountered, from check-in, bar, room-service, housekeeping and security went out of their way to pro-actively engage us in pleasant, genuine conversation in a chatty (but never pushy) manner. In a world of homogenous hotel chains - the terrific staff at this externally unremarkable hotel make all the difference between a good stay and a great one !
101% recommended.

Great stay

from hughley
We had booked seats at the NEC Arena to see Il Divo and had chosen this Hotel to stay for a couple of nights. Having read earlier reviews we were apprehensive to say the least but were pleasantly surprised. We found the Staff to be courteous and efficient and we had the added bonus of being up-graded to a suite which was superb in every way. The breakfast was one of the best we had experienced and the dinner equally good, but very overpriced which was the only downside. There are many good restaurants in Birmingham and the surrounding area and we would suggest using these rather than the Hotel. We had a continental breakfast in our room on our last morning, and one breakfast is more than adequate for two people. If we see another show at the Arena we would definitely chose this Hotel.

Clean, quiet and comfortable

from topfca
I booked to stay a night here prior to a conference in an adjoining (and more expensive) hotel. In common with all hotels in the area, the price goes up when there is any sort of event at the adjoining NEC so I thought my room rate of £111 was entirely reasonable although it had to be paid in full at the time of booking and was non refundable.
I can only provide a limited review as I did not use any of the hotel's facilities but having read some of the reviews on this website, I was prepared for the worst.
What a pleasant surprise it was to find a clean and bright reception, courteous efficient staff and a room with more than adequate facilities all of which were sparkling clean.
I spent a very comfortable night and despite the hotel being very busy, there were no sounds from the corridor or adjoining rooms. The minibar and room service were both expensive but no more so than similar hotels in England/Wales.
Just two minor gripes: the reception took over 50 rings to answer when I phoned to order a morning paper (at 11pm) and the information manual says you can check out from the television in the room but you can't.
All in all, an enjoyable experience and I would be very happy to return on either business or leisure.

Take a picnic and a bottle of wine for your room!

from loadsakids
This hotel is only 5 mins walk from the NEC, and ideal if that is where you are headed, other than that, it is very motorway based, and certainly no where near Birmingham centre.

We found the rooms lovely, and the whole place modern and well appointed, clean and very impressive. We asked for breakfast in the room price, and were very impressed with it (my husband said best hotel breakfast he'd ever had!)

The hotel falls down badly on food and of course drinks prices, with no where else to go, you either go hungry, pay extortionate rates, or my advice, which is what we are going to do next time, is take something you can eat in your room and have a glass of wine, I'd suggest discretion, they can't search your bags for a sandwich, but I doubt they'd be a lover of my plan!!

The restaurant was just SOO pretentious, french head waiter extravagently showing a menu befitting any road side cafe at 100 x the price! The restaurant does not accomodate all, so if you chose to, book in when you check in. We had the most dreadful tapas in the bar, absolute fortune for 4 plates of tiny offerings, that we waited NINETY minutes to get.

We are going back soon, and although we are attending a concert on the evening of a 1 night stay anyway, we intend to eat a decent lunch, get there and not rely on them to feed us until breakfast!

Not cheap, but well appointed, and just don't get caught out with the food and drink!

good park and stay

from crispin-thunderaxe
Clean and strightforward. Used as a hotel the night before flying, the price included parking and transfers to the airport. Parked the car right outside the hotel. Friendly staff - very helpful when our battery was flat on return.
The room was good, and quiet. Room for 4: sofa bed and queen. Sofa bed too small for 2 so 2 children and 1 adult shared the queen. Apart from the size of the sofa bed I could not fault this hotel as a place to stay and leave your car before a flight.

very let down

from summer_is_here
we stayed here to see a show.
rooms are quite nice but other than that awful.
restaurant cannot handle the occupancy.
so they put on a small bbq.
they charged me £80 for 4 breakfast when it was cold
and i waited 1hr 20mins for my main dinner, and when it arrived it was under cooked.
never again

Disappointed

from Maranello
Let me say that I clock up around 80 to 100 nights a year in InterConti hotels both Holiday Inn and Crowne Plaza and I am in the hotel industry so maybe Im a little "picky" however the Crowne Plaza NEC is the first this year that has disappointed me - it is an exception to the usually well run CP brand.
Check in was met with a sullen member of staff who clearly was not trained to a good enough standard. She did not read the pre booked details and had no idea how to treat a Priority Club member.
The bedroom had dead flies - I have seen previous comments about this problem. We also had food crumbs on the easy chair from the previous guest.
Breakfast - usually my favourite part of stays at InterConti was unusually worring with three staff just lounging around instead of being at their various work stations. What was really worrying was what my partner found in her english breakfast - black, hairy and with two possible legs but too "cooked" to identify but there was a possibility it could have once been a living thing so we both left our meals and departed.
All in all a bad experience, the location is great and is the usual Crowne Plaza contemporary style which I like a lot, but clearly the hotel lacks management control big time, its the only Crowne Plaza I have ever complained about. Find and alternative there are plenty around.

Disappointing

from tim-bpool
stayed here woth work last year and cant say I was impressed! Booked an online advance purchase type rate which was supposed to be the best value - thank god I was not paying these prices! This is a modern hotel in a great location but thats about all it has going for it - the hotel rooms are small, alot smaller than other properties in this brand and smaller than some budget hotels!

The lack of a swimming pool is also a concern when paying these prices but on a more positive note breakfast was very good although the dinner menus looked pricey...

There are alot of hotels near to the NEC and unless you have money to burn I would not recommend paying over the top prices just to be in walking distance of the NEC!

Shop around....

FLIES

from ValueSeekerLeeds
Stayed here for 1 night which cost £130 (breakfast NOT included - that would cost the remaining arm I had left after they took the other one along with my legs). After a hard days shopping imagine my delight at entering the room to be greeted by 20 flies (yes twenty). OK, some were dead so that's ok. Spent 10 minutes squatting the live room-mates & called the cleaner, who promptly arrived to hoover them away. "Were they all dead when you entered?", he asked?? "A mixture", I replied, trying to work out the relevance. The window was closed and it was -3 outside so I don't think they gained unlawful entry after the room was prepared. The cleaner left so I sat back on the very comfy bed to relax, pushing the neatly folded bathrobe to one side - nice touch. I plumped up the huge cushions to find stains on them - turned those face down so I could rest my head. Looked up at the ceiling to see someone had played ceiling tennis with a coffee cup. The cup must have rebounded off the walls and chair as they had stains on too.
The only thing going for this hotel is it's location for the NEC - and don't they make you pay for it. Like so many big chains they do the "touches" like bathrobes and laptop connection but ignore the basic concept of a hotel room - cleanliness. Wouldn't go back if it was free - would rather drive home.

above average hotel but

from mathern
there is a downside if you use the restaurant.The food is only average for what you pay,but the ambiance is good.do not be fooled into thinking that this restaurant is linked in any way to Brian Turner as i spoke to Mr Turner himself and he denied any connection whatsoever. that said i found the hotel and the staff to be very good.Would stay again,but eat elswhere.brilliant location for the n.e.c.

Top Local Tips for Birmingham

Shimla Pinks Shimla Pinks in Solihull was fantastic, we went there on our first night and the food and the service were fantastic. If you're closer to the city centre then there is also one there! Well worth a visit :-)

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Other names for Crowne Plaza Birmingham Nec Hotel

  • crowne plaza birmingham
  • birmingham crowne plaza
  • Address: Pendigo Way - Birmingham - England - B40 1PS - United Kingdom
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"*WARNING*" - Caryl

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