City Inn Birmingham Hotel
Reviews - City Inn Birmingham Hotel
Read 607 additional reviews of City Inn Birmingham Hotel at TripAdvisor.
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Historical Traveller Reviews of City Inn Birmingham Hotel
My favourite Birmingham hotelfrom MalcolmSu
I've been back again recently and almost all of the same staff are still there - I've found this to be unusual in the hotel industry so they (City Inn) must be doing something right!
The rooms are adequately fitted out with all the facilities you could need - great showers. Best for me though was their City Cafe - a great restaurant with several awards to its name. Food was always excellent and very good value for money. It also seemed to be popular with BBC TV as I've seen more celebraties at dinner there than any other hotel I've stayed at!
If you get fed up of eating in the hotel there's plenty of alternatives in Brindley Place - all within a very short walk from the hotel.
So near but so farfrom Izzyk
Checking in was difficult with the receptionist making several errors with my name which is actually very straight forward. She admitted she was tired after a “heavy weekend” which I really did not want to know. Clearly she was tired as like many of my fellow reviewers my requested newspaper failed to materialise.
My room was great. Really nice bed. CD and DVD player, apparently you can get CD’s from reception on payment of a deposit of £20. Whilst I understand the reasoning behind this I found this disappointing having just returned from a stay in Paris where no deposit was required and the assumption was you would of course return them. The rooms are modern with floor to ceiling windows which if you don’t have a head for heights may bother you. You have no mini bar but an excellent selection of snacks if you want to eat in your room.
No bath but a very powerful shower which was great. Also you get a bathrobe which you generally don’t get in other hotels unless you are staying in an “executive room”. There are the usual film channels which you are charged for according to the booklet describing the hotel services but I have to say I watched a couple and was not charged for any. Also what I really liked is you have channels such as E4 and BBC3. I was working by myself in Birmingham and it is nice to be able to come back to your room and always be able to find something to watch.
However, as with everything in the hotel there were drawbacks. The first being the cleaning of the room. The person who had been in the room before me had left hand marks behind the bathroom door from foundation. I stayed 3 nights and every night they were still there. I also think someone must have opened a bottle of sparkling rose wine in the bathroom as above the mirror there were a lot of red marks, again this did not get cleaned during my stay. Also make sure you utilise your do not disturb sign until you want to leave your room. Room service tried to clean mine at 8am which I thought was a very early call.
The restaurant is sleek and modern and I imagine on a summer day a fabulous place to have a few drinks. The menu is good again modern café style food. The restaurant manager is excellent and attentive. I had the Tuna Nicoise Salad and the tuna was prepared perfectly rare.
However again it lets itself down. The tuna is peppered which I normally love but the pepper was so over powering it made my eyes water. I ordered white wine and I was brought red. Note to the restaurant team we can hear you in the restaurant when you are at the cash desk – if you want to have an argument about your holidays it might be better done elsewhere. The Tuna salad was badly put together with a jumble of leaves and vegetables on the plate. My desert of blackberry crumble was exceptionally tasty other than the cone of ice cream which was so hard it fell off my plate when I tried to put a spoon in it. Also the restaurant staff need to learn how to blend into the background. As it was quiet they did a lot of standing around looking at me which I found quite off putting.
Check out was great the receptionist was different to the one who checked me in and she was very efficient but warm at the same time.
All in all this hotel just misses the mark on too many occasions and as you are not paying pennies I would expect more! However if the hotel management pay attention to the reviews on this board I really feel you have a genuine opportunity to put a few things right and make an average hotel fantastic.
Be warned of the staff attitude. Go elsewhere.from Andrew005
Room was very modern and very clean , no bath only shower but excellent shower nice and hot and powerful. No signs of mildew or grime.
All facilities in room ok , one small gripe only one bathrobe.
Bar was very nice all leather sofas.
Great option for a short stop in Birminghamfrom pauldb
Very disappointingfrom JCW
Where it really lets itself down is on the admin side. I moved my dates, and trying to cancel the original booking was a nightmare. If you book via their website, you can't cancel online - you have to phone. They don't answer calls. Two voicemails and an e-mail giving the cancellation details met with no action. Two calls to the hotel later, and the duty manager finally cancelled the original booking. Only then then cancelled the correct booking as well, so we arrived to find no rooms booked for us. Fortunately they sorted it out, so we had rooms for the night, but this is amateurish in the extreme.
Great location, not so great hotelfrom A TripAdvisor Member
There are very limited carparking spaces in the hotel's own facility so if you're coming by car you will almost certainly need to park in the multi-storey next door, at a charge of £9 per day (this is not mentioned on the hotel's website).
We arrived at 4pm only to find that no rooms were ready and so had to wait in reception for one to be "cleaned" for us. Once we actually got to the room itself we were most disappointed - the room itself was tiny, the bed had only been half-made (under the duvet the sheet had only been partially tucked in), there was no breakfast card for in-room eating (it should have been on the bed), TV remote had dead batteries and didn't work, the free broadband access specified on the website turned out to be chargeable, the shower gel/shampoo dispenser in the bathroom was empty and so on.
Service wasn't much better - the reception staff were pleasant enough but little things niggled such as the newspaper I'd ordered not being delivered the next morning.
Bar staff were surly and rude, making us wait nearly ten minutes while they chatted among themselves.
Half the equipment in the "fitness room" was broken.
Wouldn't stay again.
Confirmed with guarantee but no roomfrom A TripAdvisor Member
hip hotel in the quiet part of city centrefrom sirlawrence
lovely breakfast at a price!from A TripAdvisor Member
Booked on the net thinking breakfast was included in the price but ended up paying 11.00 each extra, receptionists not over friendly although other staff members were polite and helpful.
Overall for the price we paid i would rather have stayed at the Hyatt not much difference in price.
Top Local Tips for Birmingham
Keep an open mind. If you have not been to Birmingham you will be very pleasantly surprised. My first trip there on busines (well, you woudn't go unless you had to) left me totally impressed with the place and the people. This is a city full of surprises at every turn. The famous Bullring is OK but fairly mundane by current standards. However, check out the area ( 30 seconds walk from the City Inn) around Brindley Place, an absolutely stunning example of a business area with an outstanding social scene. The whole place grows on me every time I go. If you are thinking of a city break - check it out, you wont be disappointed.
Big place Had literature on Birmingham, be careful, "a few minutes walk" can actually be half an hour's walk. Allow extra time, or take a taxi if you're on a deadline.
Nights Out If you wish to have a good night out in Birmingham - Don't go to Broad Street, it is crowded, loud, yobbish and tacky. Try Brindley Place or the Arcadian.
Other names for City Inn Birmingham Hotel
- city inn birmingham
- city hotel birmingham
- birmingham city hotel
- Address: 1 Brunswick Square Brindleyplace - Birmingham - England - B1 2WH - United Kingdom
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