Britannia Hotel Birmingham

, Birmingham, United Kingdom
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Britannia Hotel Birmingham

3 star

Rooms: 195

New Street - Birmingham - England - B2 4RX - United Kingdom Hotel Website | | 0121 631 3331
697 Traveller

Reviews - Britannia Hotel Birmingham

1/10
Worst hotel I have ever been to
Submitted by: Travel Library User in 11/07/08
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Young Couple
This hotel is an absolute disgrace. We arrived to a reasonable looking reception, which made me believe the hotel would be a nice place to stay in, I was very wrong. When going up to our floor we found one of the lifts wasn't working and had to wait an age for the other lift, which literally stank of urine when we got inside. When we got to our floor, the smell was even worse, the carpet was stained everywhere and there were spare mirrors and signs thrown all over the place. On top of this, the signs that were supposed to guide us to our room were also thrown all over the place, which meant it took a very long time negotiating the maze of corridoors to find the room.

The room itself was unclean and had a strange stale smell. There was only one plug socket in the whole room, which I find unbelievable. The bathroom was acceptable, apart from the fact that the bath had a crack in it which leaked water all over the bathroom floor.

The view from our window was a small enclosed area of concrete walls which was about 1-2metres away from us and as high as we could see, so even on that bright sunny day there was no natural light coming into our room, we had to keep the room lights on, two of which did not work.

During our first night there was enormous banging noises, which woke me up 3 times and I am a very heavy sleeper, my wife was woken 5 times. We complained and asked to be moved rooms but the receptionist was acting as if she couldn't care less and told us there were no other rooms, which I find hard to believe.

On leaving we had to leave our luggage with the hotel because it was a few hours until our train arrived, when we came back to pick up our luggage we found one of the bags had had it's handle ripped of and there was also damage to the other handle, I was furious and asked to speak to the manager, who ACCUSED ME of damaging the bag. I explained that it was damaged when the receptionist took it out of the cupboard but he would not change his position and continued to throw accusations at me. When I asked him to bring out the receptionist to explain what had happened, the manager was even ruder than before and said "this conversation is over" and walked off. I couldn't believe how awful the customer service was. I complained using their website but they did not get back to me about any of the problems. All in all, this was the worst hotel experience I have ever had and I will NEVER be staying at another Britannia Hotel.
2 out of 2 readers found this review helpful
1/10
Worst I have even been in!!!!!
Submitted by: Dave in 30/11/06
  • Age Group: Under 18
  • From: United Kingdom
  • Traveller type: Large Group/School
This hotel was the worst I have ever been in and from what I saw the worst in the world. The TV that was in the rooms looked like it had been dragged out of the 1950's. The wallpaper has been half scratched off, the draws in the room in was broken and unusable. The bed sheets where like sandpaper. I left a half full pack of minstrels in the room when I got back there was only a couple left in the packet, obviously the cleaners wanted to have a little feast. I got threatened by the staff when I was just watching the football up in my room. I got accused of things I didn't do and nearly missed a meal that we had planned because of this. We had a street singer outside early in the morning for an alarm. So overall, what ever you do don't stay at this hotel!!!!!
1/10
Completly dreadful
Submitted by: Phil in 29/11/06
  • Age Group: Under 18
  • From: United Kingdom
  • Traveller type: Large Group/School
This hotel was rubbish. The TV looked like it was from the 50's, the TV stand was broken, two draws were broken and wouldn't open, there were scratches all over the wall-paper, when you open the curtain all you can see is a wall, lifts took 10 minutes to get where you wanted, we were threatened by staff and the beds were like rocks. I know next time I go to Birmingham not to stay there.
1/10
Horrendous Hotel
Submitted by: Peter in 05/05/06
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Weekend Breaker
This hotel was a complete disaster. Located in the centre it was like Dodge City. Very noisy,walls like paper, scruffy,dimly lit rooms, no carpets on lower floor straircases. Would be frightening for a single parent to stay there. The carpets were threadbare,seating was dirty and stained especially in the dining area.
1/10
Absolutely awful!
Submitted by: Joanne Barlow in 21/06/05
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Young Couple
Staff were completely rude and unhelpful. We we charged twice for our room as the original booking had been lost. The hotel refused a refund for the extra payment, at best they offered us a one night stay in the future. I however would not go back if it was the last hotel in Birmingham and had nowhere to stay. Cigarette burns on the pillowcase, shabby interiors, unclean bathroom, a television that looked like it belonged on the set of crossroads!Pay £15 extra and stay in a hotel down the road.
2 out of 2 readers found this review helpful

Historical Traveller Reviews of Britannia Hotel Birmingham

Health Hazard run by ignorant animals

from rcooke22
I stayed at this hole on the 16th August for 1 night. Never in my life have I experienced a hotel in such need of repair and refurbishment.

The whole place stinks of urine. The carpets are crawling and worn, the walls peeling and the furniture broken and shabby.

On checking in I found blood on my pillow cases and the sheets were obviously from the previous guest. There was a massive crack through the bath that was green and alive with something. You could barely see through the window it was so dirty.

I spoke with reception, who seemed totally uninterested, clearly having heard the same complaints time and time again. I asked to speak to a manager - who looked about 16 - his shirt was covered in marks and the collars and cuffs hadn't seen water in days - he had a serious personal hygiene problem and could barely string a sentance together. He showed me to a superior room which was probably worse than the one I was in - if that is possible. When we entered the bathroom there were dirty towels in the corner in a pile and some socks hanging on the window ledge!!

I checked out refusing to pay my bill. I drove 120 miles home and have no regrets. I have since written to the Enviromental Health Dpeartment at Birmingham City Council as I simply cannot believe that the standards in this hotel do not break health and safety laws.

For God sake don't go there!!!

The worst hotel in the world!

from A TripAdvisor Member
This is quite possibly the worst hotel in the entire world. I decided to attend a 3-day conference last minute and found that this hotel was the only one left with a room (now I know why). The reception was small and un-inviting. The receptionist checked me in without saying a word and threw the key on the desk before sloping off behind the mirrored window. The lift had "fitted" carpet that didn't fit and was a tripping hazard. I reached my door and hoped for the best. The room was no larger than a prison cell. It had a small single bed with "linen" on it that looked as though it hadn't been cleaned since c.1788. It stunk of cigarettes (I'm a non-smoker and requested a no smoking room) and the tiny window over looked a rather attractive brick wall. They wouldn't move me, or connect my telephone unless I paid in advance. I walked the streets until 10pm trying to find somewhere else but without success. I checked out at 7.30am the following day having hardly slept, without a shower (it was disgusting and dangerous) and I didn't dare go near the breakfast room. The receptionist hardly batted an eye lid when I told her how appalled I was - she must have been used to receiving complaints! I found another hotel in Solihull for the remainder of my trip. Never again. Never never never....and neither should you!

s of reasons to visit

from A TripAdvisor Member
Bygone days are recalled when one enters the Britannia Hotel, New Street, Birmingham. Faded caramel wallpaper and dusty chocolate wood panels abound in the corridors and public areas of this once grand provincial hotel, a true relic from the great age of steam. Our bedroom was functional if not a trifle bland. Conrad, my Danish traveller companion, commented more than once upon an almost blancmange like consistency to his bed pillows and subsequently found it difficult to turnover during the night. However, Leonard, my other companion, an Alaskan, found our rooms baking temperature a welcome respite from his familiar frozen desert homeland. Personally, my only criticism is, following a late night Indian feast, there was a regrettable lack of essential stationery in our bathroom.

Disgusting

from A TripAdvisor Member
Awful hotel, was shown to room which hadn't been cleaned since previous occupant. Unpleasant staff. Breakfast was revolting, everything was floating in grease and the chef on show looked like a health hazard - avoid like the plague.

Insecure and inhospitable

from A TripAdvisor Member
Dated decor, theft from our locked room and disinterested staff: Avoid this hotel.The Britannia Hotel Birmingham is not like Fawlty Towers as one other reviewer writes. Its staff simply cannot summon up the energy to deal with guests in Basil's trademark style. In trying to resolve the failure to take into account our booking arrangements, the theft of a £300 digital camera from our locked room or other guests problems with breakfast arrangements we met a reliable level of disinterested apathy. At the Britannia, guests are clearly a major inconvenience. Bizarrely, problems seem confined to the reception desk: Jenny's restaurant offered a good breakfast. The hotel decor is locked in a time warp from the 1970s - unattractive within and without.

Grew on me!

from A TripAdvisor Member
Myself and my boyfriend arrived on 19th March 2004, I had surprised him with a weekend away to see Aston Villa so we were both really looking forward to it. When we arrived we were told to come back as the room would not be ready until half 2 and it was only 11.45 the receptionist wasnt the friendliest person in the world the outside of the hotel was horrible looked flithy. When we arrived back we were given the key to our room which was small horribly decorated and didnt look very clean i was disgusted we got ready really quickly and went for a walk around. As the weekend progressed we realised that it wasnt actually that bad after all, all the guessed and staff were really friendly and the bar was really comfortable. Happy hour is from 4-9 every evening. Enjoyed the weekend but dont think id stay in it again. Wouldnt recommend it if your expecting something lovely.

Fawlty Towers revisited

from A TripAdvisor Member
Absolutely ghastly. filthy hotel. Overpriced and with surly staff. When we visited, the restaurant was closed which with hindsight was an absolute godsend as I wouldn't have liked to have eaten there anyway.
My daughter and I left covered in insect bites. Would we go again - not on your life.

History and Class...Old Europe at its best

from A TripAdvisor Member
Very comfortable room, and excellent breakfast. A hotel with a lot of history...used to be the old Midland Hotel, the sort of place my father would have loved to stay in in the 1930's. All refurbished, but traces of Victorian here and there. Not for the plastic and chrome glitzzy.
Highly recommend if you have the sense to appreciate it.

Hard to find

from A TripAdvisor Member
Don't think that you'll find this hotel by following the signs for New Street Station, as the station isn't on New Street! Car parking is in a public pay park 5 minutes walk away. A lot of the hotel does need redecorating, and it doesn't have many TV channels. Spent one night there; wouldn't stay any longer than that

Better Hostels!

from A TripAdvisor Member
We booked a one night stay whilst visiting the Good Food Show, fantastic location which was the hotels selling point but nervous having read the reviews. It can't be that bad we told ourselves. Well I have never been so disgusted. Rude members of staff, dark dingy rooms which have not been refurbished since the 50's. The hallways reek of ciggarette smoke and stonger smelling tobacco products. We stayed out till late, woke up early and left. I have done a lot of travelling and i have seriously stayed in some nicer hostels in the third world. £55, what a joke, i should have slept in the car !

Top Local Tips for Birmingham

Good Curry house Bar Jee along New Street (towards Mailbox complex) is lovely place for a delicious curry

Lazy taxi drivers! Be prepared to flex your muscles - the taxi drivers are lazy and most don't bother to get out of their cabs to help you in with your luggage.

SHOES WEAR COMFORTABLE SHOES IF SHOPPING CAUS YOU CAN LITERELLY SHOP TILL YOU DROP

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Other names for Britannia Hotel Birmingham

  • britannia hotel birmingham
  • birmingham britannia hotel
  • Address: New Street - Birmingham - England - B2 4RX - United Kingdom
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