Britannia Hotel Birmingham, Birmingham, United Kingdom

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Britannia Hotel Birmingham, Birmingham

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Rating

1.0/10
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Official Contact Details - Britannia Hotel Birmingham

  • Address: New Street - Birmingham - England - B2 4RX - United Kingdom
  • Phone: 0121 631 3331
  • Email:
  • URL: http://www.britanniahotels.com/
  • Official Website:
  • Hotel Class: 1 star
  • Rooms: 195
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"This hotel is an absolute disgrace. We arrived to a reasonable looking reception, which made me..."

"This hotel was rubbish. The TV looked like it was from the 50's, the TV stand was broken, two..."

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Reviews - Britannia Hotel Birmingham

5 reviews (Showing 1 - 5)
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Rating:

1/10
Worst hotel I have ever been to
Submitted by: Travel Library User in 07/11/08
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Young Couple
This hotel is an absolute disgrace. We arrived to a reasonable looking reception, which made me believe the hotel would be a nice place to stay in, I was very wrong. When going up to our floor we found one of the lifts wasn't working and had to wait an age for the other lift, which literally stank of urine when we got inside. When we got to our floor, the smell was even worse, the carpet was stained everywhere and there were spare mirrors and signs thrown all over the place. On top of this, the signs that were supposed to guide us to our room were also thrown all over the place, which meant it took a very long time negotiating the maze of corridoors to find the room. The room itself was unclean and had a strange stale smell. There was only one plug socket in the whole room, which I find unbelievable. The bathroom was acceptable, apart from the fact that the bath had a crack in it which leaked water all over the bathroom floor. The view from our window was a small enclosed area of concrete walls which was about 1-2metres away from us and as high as we could see, so even on that bright sunny day there was no natural light coming into our room, we had to keep the room lights on, two of which did not work. During our first night there was enormous banging noises, which woke me up 3 times and I am a very heavy sleeper, my wife was woken 5 times. We complained and asked to be moved rooms but the receptionist was acting as if she couldn't care less and told us there were no other rooms, which I find hard to believe. On leaving we had to leave our luggage with the hotel because it was a few hours until our train arrived, when we came back to pick up our luggage we found one of the bags had had it's handle ripped of and there was also damage to the other handle, I was furious and asked to speak to the manager, who ACCUSED ME of damaging the bag. I explained that it was damaged when the receptionist took it out of the cupboard but he would not change his position and continued to throw accusations at me. When I asked him to bring out the receptionist to explain what had happened, the manager was even ruder than before and said "this conversation is over" and walked off. I couldn't believe how awful the customer service was. I complained using their website but they did not get back to me about any of the problems. All in all, this was the worst hotel experience I have ever had and I will NEVER be staying at another Britannia Hotel.
 
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Rating:

1/10
Completly dreadful
Submitted by: Phil in 11/29/06
  • Age Group: Under 18
  • From: United Kingdom
  • Traveller type: Large Group/School
This hotel was rubbish. The TV looked like it was from the 50's, the TV stand was broken, two draws were broken and wouldn't open, there were scratches all over the wall-paper, when you open the curtain all you can see is a wall, lifts took 10 minutes to get where you wanted, we were threatened by staff and the beds were like rocks. I know next time I go to Birmingham not to stay there.
 
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Rating:

1/10
Worst I have even been in!!!!!
Submitted by: Dave in 11/30/06
  • Age Group: Under 18
  • From: United Kingdom
  • Traveller type: Large Group/School
This hotel was the worst I have ever been in and from what I saw the worst in the world. The TV that was in the rooms looked like it had been dragged out of the 1950's. The wallpaper has been half scratched off, the draws in the room in was broken and unusable. The bed sheets where like sandpaper. I left a half full pack of minstrels in the room when I got back there was only a couple left in the packet, obviously the cleaners wanted to have a little feast. I got threatened by the staff when I was just watching the football up in my room. I got accused of things I didn’t do and nearly missed a meal that we had planned because of this. We had a street singer outside early in the morning for an alarm. So overall, what ever you do don’t stay at this hotel!!!!!
 
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Rating:

1/10
Horrendous Hotel
Submitted by: Peter in 05/05/06
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Weekend Breaker
This hotel was a complete disaster. Located in the centre it was like Dodge City. Very noisy,walls like paper, scruffy,dimly lit rooms, no carpets on lower floor straircases. Would be frightening for a single parent to stay there. The carpets were threadbare,seating was dirty and stained especially in the dining area.
 
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Rating:

1/10
Absolutely awful!
Submitted by: Joanne Barlow in 06/21/05
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Young Couple
Staff were completely rude and unhelpful. We we charged twice for our room as the original booking had been lost. The hotel refused a refund for the extra payment, at best they offered us a one night stay in the future. I however would not go back if it was the last hotel in Birmingham and had nowhere to stay. Cigarette burns on the pillowcase, shabby interiors, unclean bathroom, a television that looked like it belonged on the set of crossroads!Pay £15 extra and stay in a hotel down the road.
 
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