The Berystede Hotel

, Ascot, United Kingdom
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The Berystede Hotel

, Ascot
4 star

Rooms: 126

Bagshot Road - Ascot - England - SL5 9JH - United Kingdom Hotel Website | | 44 08704008111
266 Traveller

Reviews - The Berystede Hotel

Historical Traveller Reviews of The Berystede Hotel

Poor experience

from pascalph
I am just back from couple of days stay in the Berystede Hotel, and am totally disappointed.
I do subscribe to all comments written by the previous reviewer (rugbyglobetrotter).
I would like to add that, apart from prices that are outrageous for what you get, the overall attitude of the hotel is "cheap".
Obviously, these people pretend, but don't have any sense of style. Here are a few examples : the room was not clean when I first came in (a bottle of ater lid was dropped on the carpet and had not been cleared); the following day, the bed was made, not the room (used glass was still on the bedside table); at 10 am, the lounge carpet was still durty with ashes and crumbs.
The hotel went on an extensive project to create a spa. The trouble is that it is poorly run : the swimming pool heat is somewhere between cold and lukewarm. It certainly explains why it's almost empty. I was surprised to see the floor cleaning rubber broom laying on the benches in the men's closets...where we're supposed to sit down to undress.
Final, when a hotel pretends to be classy, it does not charge you 50p for a disposable razor; and 2£ for credit card payment. This is "cheap" attitude. Especially when you consider B&B charged at £ 185.
My advice : go somewhere else to avoid any disappointment.

Overpriced and uncomfortable

from rugbyglobetrotter
My wife and I stayed at this hotel on a Sunday night on a dinner, bed and breakfast basis booked online for £126 which seemed to be quite reasonable. Unfortunately our room was furnace hot and on opening the windows to get some fresh air in we found that immediately outside the window were numerous huge fan and extractor outlets which were incredibly noisey. Not to worry we thought the room has air con so we set that to bring the temperature down whilst we went and had dinner.

The menu was quite limited and it was stated on the menu that dinner inclusive guests could "spend" up to £28.50 each. At first this seemed OK until we realised that unless we chose the vegetarian starter and main course and then the cheapest desert a three course dinner could not be achieved for £28.50! Suffice to say that the menu is overpriced and you will need spend more to get a decent meal. Also note that a small bottle of water was charged at £5 and the £20 bottle of wine we had was charged at £26. The quality of the food was acceptable but certainly not worthy of the high prices.

It may also interest you if you do book on a dinner inclusive basis that even if you do manage to keep within your "allowance" you will still be charged a "discretionary service charge" on anything you consume. I can't remember the exact amount but it was around 11.5%.

On returning to the room we found that the air con did not actually work so the room was still incredibly hot but the noise from outside the windows was so bad we couldn't have the windows open, we both had a very uncomfortable and disturbed night.

It was also disappointing that the cleaners were trying to gain access to our room whilst we were getting dressed at 8am!

On check out our bill showed that we had indeed been charged the service charge on the entire food and drinks bill (even the portion that was included in the room rate) and that we had also been charged a further £2.00 credit card fee. The total bill came to just under £200.

On a positive note all the front of house staff were polite and efficient. In fact this review would probably not be quite so negative if it were not for the fact that we were given a very poor room on a night that the hotel was so obviously under - occupied.

Engagement to Remember

from TurkeyToes
My boyfriend and I stayed at this hotel a few weeks ago and throughly enjoyed our stay.

I booked the room via the hotels website a few weeks before as I planned on proposing to my boyfriend and was looking for an idealic setting. When making the booking there was a section for special requirement, I explained my intention and said that if the hotel could offer any extras to make the occasion more special then it would be much appriciated.

The day of our stay I received a telephone call from the hotel telling me that they had upgraded us to a four poster room free of charge and asked if I would like champagne and strawberries laid on in the room. Which I said yes to.

The package I booked included dinner and breakfast and both meals were fantastic. And the staff couldn't do enough for us.

We had a magical evening, which we will remember for the rest of our lives and we're now looking at holding our wedding reception in the hotel.

Disappointing

from rixter
This 'secluded' hotel is actually at the side of a busy road with a rather nasty extension behind the attractive main building. We were greeted in reception by numerous buckets catching dripping rain coming through the ceiling! The room was fine though very small for a family room. The advertised playstation cost around £8 an hour with similar charges for internet and films. A very average stay, not the treat we expected.

Better than we expected

from halloween56
My wife and I and our 2 teenage daughters stayed in connecting rooms in the newer part of the hotel for 5 nights in August. To be honest I was a little worried about the hotel because of the lacklustre reports I had read from others on TripAdvisor, but we were perfectly happy with our stay. Part of my worry was the report on the unfriendly staff, but we found them quite ready to help. Apart from sleeping at the hotel and having the breakfast we didn't spend much time there, although we did use the gym on a couple of occasions. It has some good equipment and the staff are courteous and professional. The pool could have used a jacuzzi but other than that we have nothing bad to report.
Our rooms were clean, fairly standard, and I think may have been nicer than some as they were new. We weren't able to get WIFI service in our rooms but were able to in other parts of the hotel.
Probably not the best value for money but we had a positive experience.

Ok I suppose (if you get a good deal)

from JJF
Stayed here the Sunday night of the May bank holiday weekend on a DBB rate (hotel's own website offered the best value deal the w/e I visited).
The building was nice looking, grand even - but they were doing a bit of building work directly in front of the main entrance which kind of spoilt our first impressions.
Check in was efficient but not friendly or welcoming in the slightest. The girl on Reception had a dreadful cold and should not have been working.
The room, which was in the reburbished part of the hotel was flawless and I liked the decor but it was very small, as was the tiny bathroom. Toilettries provided were cheap looking (although all public restrooms had Molton Brown products). View was of the car park. It was a 'standard' room after all but if I hadn't been paying a Sunday night rate, I would have been very disappointed.
Dinner in the Hyperion restaurant was included in our rate and consisted of 3 courses from a set menu (4 choices per course). The a la Carte menu looked expensive in my opinion (£14 for a starter, over £20 for a main course). My meal was nice but I think anyone paying the a la Carte prices would have been disapointed with the food in this restaurant, a point also noted by another reviewer. Also, athough I enjoyed the food, I didn't think much of the style of the restaurant or the atmosphere. It is large and very much open plan in style and there were babies or noisy children at almost half the tables, which came as a bit of a surprise. So not a place for a quiet romantic meal really! Given the size of the restaurant, I would have thought it common sense to put families at one end and everyone else at the other end. The view from the window was of a long, flat building which hid the trees and most of the sunset. We didn't see any beautiful gardens or much grounds at all - either we managed to miss them or they have built the new spa, gym and indoor pool where they used to be!
They gym looked very impressive but I didn't use the pool as it was housed in a (very plain) glass building and there were lots of people in it.
The spa does a good range of Beauty treatments. The therapist I had was highly trained and very good.
Overall, the new leisure facilities are worth trying but no real 'luxury' or pampering feel about them compared to other places that I've visited. For example, the relaxation room was pleasant but very very small compared to other hotels.
We had a pleasant stay anyway and the setting is quiet. There was a small Wedding on but we were not disturbed by it in any way.
Check out was efficient (and friendly this time) and no mistakes with the bill.

The Berystede is ok but if you don't get a good deal on your rate, you may be disappointed.

Average sort of a place

from A TripAdvisor Member
We stayed here for a wedding (which was wonderfully catered and run by the hotel). The room was very average though (in the new part of the hotel). Staff were friendly. Grounds were very nice.

t deliver what it promises.

from chorizogirl
I came here as a birthday treat and initially had high expectations when confronted with the grandiose English country hotel exterior of this 4* hotel in Ascot. There is ample parking space and the hotel was pretty easy to find (just follow the signs to south Ascot). After an efficient and friendly check in process we found our way to our Junior Suite room, the best feature of which was the absolutely enormous and extremely comfortable King Size bed. We also had access to two televisions and were very impressed by the large and meticulously cleaned bathroom. Sadly however my praise of this hotel begins and ends with the physical attributes of the room.

There is a severe sound proofing problem (in room 344 at least), which meant myself and my husband had to endure our worst nights sleep ever in a hotel. Paying £148.00 for one night you would not expect to have to listen to every single footstep and noise from the room and/or corridor upstairs well into the early hours of the morning. You could perhaps forgive the hotel if the guests upstairs were having a wild party but this was certainly not the case.

My hopes of being treated to a fabulous dinner at their AA rosette Hyperion restaurant were also quickly dashed. Its not that the food was bad per se, it just didn’t justify the £100.00 + bill which greeted us at the end of the meal. My starter of fois gras and chicken liver tasted bland and the fillet steak course with spinach and potatoes, whilst being adequate, was not the spectacular attack on my taste buds that the £24.50 price tag seemed to promise. My husband and I are used to eating in AA rosette and Michelin starred restaurants with similarly priced menus but where the quality of food has been far superior.

Whilst we cannot fault the Berystede in terms of the beautiful room and tranquil setting, we left the next day bleary eyed after a sleepless night and with the distinct impression of not having had value for money.

Spoiled by poor management

from A TripAdvisor Member
Beautiful setting, and a lovely looking building. Check-in was speedy, and all seemed well.

Some minor issues on the second day - no breakfast order card was left within the room (I was travelling alone, and hence like to have breakfast in my room), and I had to call twice to have one sent to the room.

On the third day, yet again no breakfast order card was left in-room, and a box for prescription medicine including prescription details was taken from the bathroom shelf, and dumped, along with another item. I acepted the hotel's apology, and did not wish to make an issue of this.

However, on the third night, a power outage in a segment of the hotel left me without telephone service for several hours. To make matters worse, a fire alarm was triggered at approx. 11pm that night, which was seemingly directly related to the power problems. This meant that all guests had to leave the hotel and await information at the outdoor fire assembly points for almost 45 minutes. Hotel staff did not seem to be aware of what should happen, and most guests stood in the car park looking at each other wondering what should ne done. When guests were finally allowed to re-enter the hotel, I noted that some guests were leaving with their luggage - something which I most certainly would also have done had I a vehicle available to travel to another hotel. I noted that no discount rate was offered for that night, and no apology was forthcoming from hotel management.

On the fourth day - guess what? - no breakfast order card. Again I called and politely requested one. Fifth day, and I don't think there should be prizes for guessing what happened... yes, again there was no order card in-room, and again I had to request one from reception.

On the fifth night, I decided to review my bill, and noticed some suspect items which I knew could not be mine. I called reception to discuss, and believe I may have been speaking with a manager (I did not recognise the voice, and the tone was quite authoritative, but most dismissive). The person on the phone dismissed my claims that I was incorrectly billed, and offered to send copies of all bills to my room, which I duly accepted. Upon receiving the billing information, it was clear that I had been billed for items which I never signed for. The explanation I was given was that "the system" was billing for items which had not been paid for, and had assigned them to the previous guest in my room who it thought was still there. Confused? - I certaintly was, but was happy when the items were removed and the bill cleaned up accordingly. I note that I did not receive any assistance from the person I suspect to be the manager - this woman merely dismissed my claims at the outset.

I cannot recommend this hotel to anyone, and feel that management really is to blame for lack of proper supervision, and not ensuring that all was running smoothly in the hotel. I can forgive one or two minor hiccups, but it was clear after five days and nights that this beatiful old building was being seriously mismanaged.

wonderful hotel, beautiful private setting

from markiejohn
OK, I like to think I get value for money, whether its cheap or expensive. The Berystede is in ASCOT,a few miles from that famous race track where the ladies wear odd hats, so no surprise to find it set almongst multi million pound private houses. Some are amazing. The hotel remains in 2 parts, an older multi level 17-18th century building with a modern extension out the back. All around are massive several hundred year old trees, with expansive well cared for grounds where you could wander for an hour,play crochet etc, a lovely semi-heated outdoor pool ( open summer), several terraces and ample garden furniture. The rooms are usually around the £100 B+B to £140 DBB. Prices at Ascot week triple!. The rooms are all well proportioned and have that touch of luxury. Rooms in the old part are larger, designated suites or half round rooms (try the turret rooms). They are older but give more space and are pretty quaint. The restaraunt is on the 1st floor has a lovely view across the main grounds, some wonderful sunsets and the waiters, often foreign are very attentive, and love to help what remains of your O level Italian/French. The service is relaxed, very much "silver service", expensive crockery and glass ware, immaculate white startched linen on huge spacious, well spaced tables. (nothing worse than being crowded and hurried). The food is amongst the best we have ever had in a hotel, the evening meals especially good value, if you take the time to savour the unhurried atmosphere. Plenty of sofa's to relax in later with coffee etc. two draw backs,the DBB rate cover most but not all options on the evening menu, so you could end up paying a little more..and the hotel hosts numerous up market weddings and some disruption and noise is inevitable in the main hotel building, so insist on a feature room at the top to get any sleep before 1am. Five minutes away is Ascot train station, easy to Park and 45min sees you getting off at Waterloo, central London. 20 minutes by car is Windsor, spend a day or two there alone, shops, boutiques, restaraunts and river rides. Lego land also 20 mins away. So is The Berystede perfect, not quite, but for the value and situation,its not far off!. We have been back 4-5 times over the past few years, often at BANK HOLIDAYS when the business men are away and its a little qiueter. Visit the MacDonald hotel web site,(nothing to do with the burger) look out for their offers, I doubt you will be disappointed, but always check the check out bill, as there is usually a minor error or two..
Management Response from A TripAdvisor Member
Please note that the outdoor Swimming Pool is no longer in use at the Berystede Hotel. The Berystede has also recieved refurbishment and now offers 125 bedrooms including newly built rooms offering air-conditioning. The Hotel is due to open an indoor swimming pool and spa complex in early 2006.

Top Local Tips for Ascot

Stag gerring slow service Don't go to the Stag - slow service - an hour for food, hot food on cold plates.

Race course About as convenient as it gets for Acot Races. Around 5 minutes drive / taxi away. But there's plenty more to see wtihin easy reach.

Dinner We went out to nearby Sunninghill for dinner. You will find Chinese, Italian and Indian restaurants along the main street. If you go the opposite direction along Bagshot road, at the end of the road there is a designerish pub and a good looking Chinese / Thai place. We opted for the Indian in Sunninghill (Rajwoog) which offered truely excellent food.

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Other names for The Berystede Hotel

  • macdonald berystede hotel
  • macdonald berystede ascot
  • Address: Bagshot Road - Ascot - England - SL5 9JH - United Kingdom
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