Waterhead Hotel, Ambleside, United Kingdom

 

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Waterhead Hotel, Ambleside

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Rating

1.0/10
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Official Contact Details - Waterhead Hotel

  • Address: Lake Road - Ambleside - England - LA22 0ER - United Kingdom
  • Phone: 44 01539432566
  • Email:
  • URL: http://www.elh.co.uk/
  • Official Website:
  • Hotel Class: 1 star
  • Rooms: 16
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"We booked a two night (Saturday & Sunday) stay at this hotel based on their website and reviews..."

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Reviews - Waterhead Hotel

1 review (Showing 1 - 1)
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Rating:

1/10
A huge disappointment
Submitted by: Michael in 03/27/06
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Mature Couple
We booked a two night (Saturday & Sunday) stay at this hotel based on their website and reviews in TripAdvisor and were hugely disappointed. We booked a ‘luxury lake view room’ at almost £200 per night which is hugely expensive compared to other hotels in the area and so I expected something special. We arrived shortly after dark and were led downstairs through a bar area to our ‘lake view luxury room’. On entry it was apparent that room was of no great size and certainly not what I would consider ‘luxury’ for a four star hotel. Looking out of the window it was apparent that while Lake Windermere could indeed be seen from the room but the view was severely restricted by the large bar and restaurant. Worse if we drew the heavy net curtains so we could actually see what view their was of the lake everyone in the bar could see into our room! Bad enough you might think but a mirror had been so positioned that if those drinking in the bar chose to they could see into the bathroom! There were also outdoor dinning tables, which were fortunately not in use because of the inclement weather, positioned directly outside the room window. It was just as well then that the broken window sash hanging down made it impossible to open the window. Being tiered on the first night we decided to try the restaurant which had a limited menu which I generally don’t mind as long as the food is good – but it wasn’t. My steak was very tough and overcooked despite my request that it be cooked rare. This was in stark contrast to the food that we had during the rest of the trip which was without exception excellent. Breakfast was another novelty – where apparently they don’t provide bread of any sort just toast (although strangely they have a continental breakfast – I didn’t enquire how they managed to do a continental breakfast without providing bread.) On the final morning we had to leave very early and I had requested a 5am alarm call. Unsurprisingly this was forgotten and we did not receive any call. I was disgusted with the whole experience and was quite frankly left with the feeling that I had been ripped off. I would never chose to stay in any of the hotels run by this company again.
 
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