Dunkenhalgh Hotel

, Accrington, United Kingdom
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Dunkenhalgh Hotel

, Accrington
4 star

Rooms: 122

Blackburn Road - Accrington - England - BB5 5JP - United Kingdom Hotel Website | | 44 01254398021
254 Traveller

Reviews - Dunkenhalgh Hotel

Historical Traveller Reviews of Dunkenhalgh Hotel

Thinking of staying here, dont bother

from gonzoid
I had the unfortunate experience of staying at this hotel as part of a wedding party, they offered me a special rate of £80 for the room only, bed and breakfast £13 per person extra. The hotel is a nice building and that is the best i can say. This hotel is in dire need of some management, the staff do what they like, when they like. I complained before i left and was told i would get some feed back, the result, no feedback, so i complained again, yes you guessed it, no feedback. I complained again and this time informed them that i would be visiting this site to let other travellers, visitors,know just what to expect from this hotel, if you appreciate customer care then dont expect to get any from this hotel.The attitude from top down seems to be one of we dont care if you enjoy your stay or not. I will not visit any of the hotels in this group, as i have complained as high up as i could, and still did not get any response whatsoever. Very sad as this could be a very nice hotel, but if you pay your staff peanuts, you will get monkeys!!!

Catering to the corporate market

from Maiden
Just returned from a 2 night DBB stay with my mum at £96 per night all inclusive - this was excellent value for money especially as the food in the hotel restaurant was exquisite. More like a private restaurant than hotel food, in fact, worth a visit for the food alone! The service at this hotel was outstanding. Maybe its true what they say about people up North being so friendly and we certainly found this to be the case with nothing being too much trouble.
The only down side about this hotel is that it obviously makes most of its money from functions and conferences and so you are surrounded for the most part by business men and women and the prices at the bar reflect the corporate wallet picking up the tab - a gin and tonic and a bacardi and coke coming to more than a tenner! All the beautiful old rooms have been converted into meeting rooms for corporate use so very little of this historic building is actually accessible to Joe Public. It would have been nice for example if there were a few lounges to relax in during the day or for retiring to after dinner with coffee, but unfortunatly despite tempting names on the doors like 'The Garden Room' they were not open to general use. Most of the hotel is really just a thoroughfare to your room and lacks a central focus, unless you are happy with just the bar!
Overall had a great rest and relax making full use of the spa during the day. Good for a short break if you're enroute but not much ambience if you're looking for romance or someting that bit special.

extremely poor service

from Tixilix
Stayed at this hotel earlier in the year. most disappointed. On arrival we found out that the hotel was being refurbished, not told of this when we booked through central reservations! reception staff talked amongst themselves as we waited to check in. concierge watched me struggle in with bags no assitance offered. Myself and another couple had refurbished rooms which were very nice however other couples room lock was broken and a comments card with the complaints of a previous oocupant had been left on the table. Our evening meal was in a makeshift dining room the food was of as I would call it only of 'mass catering' standards the service was rushed and actually quite frantic not at all relaxing or romantic as I had planned. Breakfast the next day was a true farce a queue formed of people (reminiscent of butlins) staff were very rude to guests who asked how long the wait would be. I decided to complain about this and get the price of the breakfast refunded after we waited for 2o minutes. The duty manager wrote down my compliants about the hotel and said i would be contacted. We left wishing we had booked another hotel. I never heard from the manager and eventually decided to contact the cutomer service manager at Macdonald hotels we have previously satyed at holland house in cardiff which was excellent and i wanted to know how the hotels could be in the same chain. I then recieved an e mail almost immediately offering a free nights stay which we did not take up. The best thing about this hotel is definitley the spa, the service is extremely poor.

Disappointing experience

from Sunman239
Booked through Macdonald central reservations - an excruciating experience which took over 20 minutes, as they couldn't seem to find prices which married up their ad in the national press. Eventually settled on an executive room for 2 persons, at £126 including dinner & breakfast.

Expectations were high as we swept up the long drive to the house which forms the old part of the hotel. It has a beautiful entrance and main staircase. The new executive wing is a long walk from the reception, and incredibly involves a passage open to the elements. This was on a freezing cold November night. Why on earth they didn't enclose this during the refurb is a mystery.

The executive rooms are furnished in contemporary style and of good size if a little spartan in furnishings. For some reason, we were allocated a disabled bathroom. The shower flowed directly onto the floor, and due to slow drainage, the whole foor was soon flooded.

Attempts to use the hotel swimming pool were thwarted by its unannounced closure.

Arriving at the restaurant on time for our reservation, the table was not ready even though the place was half empty. It was 20 minutes before we were called in, and a further 20 minutes before the first course was served. Food was good, but only 3 main course choices without supplement in the table d'hote.(no a la carte) Service and staff quality very poor here, despite constant apologies to diners for long delays.

Check out produced a bill full of errors. Double charged wine, and a full charge for the inclusive dinner, were removed nonchelantly as if it were standard practice.

All in all, a disappointment. This could be a great hotel, but lacks good management.

Excellent service!!!

from A TripAdvisor Member
Our stay at the hotel was a very enjoyable. The reception was very welcoming and quite initimate, not a cattle market as in many 4 star hotels. The staff who greeted us were friendly, professional and only too happy too help.
We stayed in a recently refurbished room which was clean, of average size and decorated in modern colours with an excellent, large bathroom and powerful shower (above the bath).
We stayed on a B&B basis (£70 per room) but had dinner from the set menu (3 course for £21.50). The food was excellent, although they had ran out of scallops and chocolate tart, (no chocolate fix) but my second choices didn't dissapoint. Breakfast was buffet stlye, offering a wide selection, both hot and cold.
The spa facilities were more than impressive with something for everyone. The steam room was my favourite! We did treat ourselves to a beauty treatment, mine was a pedicure - £27 for 60 minutes, but they have lots more available.
We would certainly recommend a visit, but don't forget to ask for a refurbished room.

Could have been better

from MrsGrohl
On arrival we were allocated a room above the reception area. The wall had a huge damp mark on it. It probably just needed painting over but all the same we did not want to stay in this room. We then asked for another room and were told there was only 1 room left. This was up several staircases and the horrible flowery bedspread did nothing for us. I then asked if there was anything else. At first there was nothing available and then they found us a room up the stairs to the right. This room was lovely. The receptionist was helpful throughout. The only problem was that there were 2 wedding receptions on and our room was just above the bar area of one of these. Therefore we could hear music until about 1pm. The room itself was nicely decorated. However, it needed a bit of a clean as alot of the surfaces were dusty. The mirror on the wardrobe also had a crack in it.

The spa facilities were lovely, really clean and we had a very relaxing time. Dinner was also lovely. We both really enjoyed the food and wine. It appears that the hotel is undergoing some refurbishment and a temporary bar had been set up in one of the suites. This did not interfere too much with our stay.

In the end we had a relaxing break, but after reading the other reviews, I had expected a bit more from our stay.


from A TripAdvisor Member
We held our wedding in 2004 at the Dunkenhalgh and it was excellent. The organisation pre-wedding and the wedding co-ordinator could not have been more helpful in making our day special.
The whole day went like a dream - food was great and I could not have found one fault. I would recommend it to any future couples that are looking for their wedding venue.


from A TripAdvisor Member
Having now stayed at this hotel several times, I can not fault anything about it. We have chosen to have our wedding here also which I am sure will be a fantastic day, our reasons for this being that we found the food fantastic, the staff very friendly and helpful, and the standard of rooms very comfortable. Having worked in a few hotels myself I have seen behind the scenes many times, which is why I am even more impressed with this one.

Ripped off

from A TripAdvisor Member
I attended a Function on 22/12/03. I went to the bar and ordered 2 Double Whiskey's & Lemonade. I was served the said drinks of a brand of Whiskey I have never heard of and was appaled to be charged £15-10 pence. I am not a cheap skate, but I think that is an obscene charge..I told some friends about it and they will NOT be having there Wedding Reception there now, I will not be going back again either

First Rate surprise

from A TripAdvisor Member
The Dunkenhalgh is a beautiful old manor house with a long history. Our room was in the old mews or stable area. The area was bricked in with flower boxes and a fountain. The room for three was large and comfortable. The hotel has a lovely full size indoor pool. The bar area and dining rooms were welcoming. Dinner was outstanding, even the cooked carrots received raves. A printed history of the hotel is available and you can tour some of the older area. Beware of a ghostly presence in the old nursery rooms upstairs. Staff are friendly and helpful.

Top Local Tips for Accrington

save more than half price! I paid £70 for my weekend there including the room, a 3-course meal, breakfast and a spa treatment by booking with spaandhotelbreak.com, otherwise it would have been £180 for everything!

around and about Very easy to get to and find. You don't have to drive too far to find pretty countryside

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