Kervansaray Marmaris Hotel

, Marmaris, Turkey
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Kervansaray Marmaris Hotel

4 star

Rooms: 222

Merkez Mah.19.Sok.No:55 Armutalan - Marmaris - Turkey Hotel Website | | +90 (0252) 417 16 00
396 Traveller

Reviews - Kervansaray Marmaris Hotel

9/10
brillant
Submitted by: katherine in 19/07/10
  • Age Group: under18
  • From: United Kingdom
  • Traveller type: Young & Single
this was one of the best holidays i had, met some fantastic people.
The entertainers were lovely and all staff were very friendly.
the only down side was that the bar could of had more staff of an eavning and more variety of drinks. but overall it was a fantastic holiday and im planing to go back next year.
1/10
awful
Submitted by: rob in 14/07/10
  • Age Group: 4150
  • From: United Kingdom
  • Traveller type: Family Traveller
during our stay at this hotel we found the food to be awful and geared for the foreign visitor rather than the british. the hotel had no air conditioning other than in your rooms so you were expected to eat in a raosting restaurant or outside with the wasps. the childrens menu consisted of nuggets, chips and sloppy mash one day and nuggets, chips and frankfurter sausage the other and this was the only options and this for dinner only no children,s option at lunch time. ice cream was not on the all inclusive and it cost 5 lira an icecream. everyone we spoke has sickness and the runs. one couple had to pay 600 lira for a doctor as they had food poisoning and had only ate at the hotel restaurant. the pool was murky and not cleaned daily. the bars had only one beer pump so there were queues for drinks out of smelly plastic cups. british queued for drinks but the foreign quest went to the front and got served. the hotel advertised a gym which only consisted of 2 bikes and 2 treadmills in a non air conditioned room but the website shows something different. chuckie and fifi the entertainers worked very hard and were very nice but the entertainment was very repeatative and not a standard of a 4 star. we spent our money eating out and ate some lovely food because rice and bread gets very boring. we stayed at the irmak hotel last year which is a 2 star and far more superior than this hotel would not recommend at all. thomas cook really need to look at this hotel as not geared for british and hygiene really needs looking at.
1/10
Poor jewellary outlet
Submitted by: linda laycock in 21/01/09
  • Age Group:
  • From: Turkey
  • Traveller type: Young Couple
We stayed at the Kervansaray in May 2008, and had what we thought was a great holiday. We became very friendly with the brothers that owned the jeweller outlet at the hotel and ended up buying a large amount of goods from them, when we returned home one of the items we purchased broke. It was a £800 white gold watch. We contacted the gentleman Yilmaz Cakiroglu and he suggested we sent him the watch and he would repair it. As they were such nice and caring genuine people (we thought!) We decided to return to the hotel in October to have the watch repaired. We also bought some more items from them. On our return home and when we received our credit card statement we realised we had been over charged by £550.00. We contacted Yilmaz and eventually he admitted that he had over charged us and said he would reimburse the money, which we are still trying to receive, it is now January. He promised at Christmas that he would repay us in January 8th. I contacted him on this date. He said he would send it via western union. It is now the 17th January and I am still waiting for repayment and he is now not answering my emails, phone calls or text messages. My advice is to be very careful at this hotel outlet and not to be charmed by these two brothers, and makes you wonder how many other people they have taken advantage of, we are currently trying to contact the hotel group to take this further as we have e. mails and evidence that Yilmaz admitted he had overcharged us and was in the wrong but refuses to pay up. The rating of this hotel is not as we expected and we were taken for idiots by these people. BE CAREFULL.
1 out of 1 reader found this review helpful
5/10
Ok, but.....
Submitted by: Gail in 09/09/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Family Traveller
I stayed at the Kervansaray apartments from 20th Aug 2007 for two weeks, with my mum & daughter - so ages ranging from 13 - 57 years.

All inclusive is from 10 a.m. to 12 midnight
Breakfast is from 7 - 10:30
Lunch is from 12:30 to 14:30
Children's dinner 19:00 to 19:30
Dinner 19:30 to 21:30

Food:-
There is a good selection of food on offer, but if you're a picky eater, there is no point in staying in this hotel and if your one of those people who complain about the British not being catered for definitely don't go here.

Breakfast consists of omelettes / fried eggs from the outside BBQ area, boiled eggs, cereals & continental style breakfast items from the inside restaurant. The sausages are ‘hot dog' style.

There is a wide variety of salad/vegetable items and usually a rice or pasta dish that accompanies the meat/fish items at lunch and dinner. The food is very repetitive and in the most, fairly bland but you won't go hungry.

There is a BBQ area outside the main restaurant and depending on the 'Theme' of the evening, (I use the term 'Theme' loosely) depends on what food is on offer. It tends to be grilled chicken, mini burgers, onion rings etc..

There are very good selections of breads & desert items.

If your kids aren't big on fruit and veg then there really isn't a great deal for them to eat.

Pool Bar:-
All inclusive drinks & Pizza, Burgers & chips till 5 p.m.

Drinks:-
Alcohol - Tuborg Larger, red & white wine, Vodka, Raki & Gin. Any other items have to be paid for and are fairly pricey. A double Baileys cost 15 TYL (around £6) and it's measured! this is the first time I've ever had a drink measured out while i've been abroad.
They don't provide any fresh fruit juice only cordial types, orange, lemon team, cherry and also have Diet Pepsi, regular Pepsi, fanta Orange & Sprite on draft.
Water is also available during the times of 10 a.m. & midnight, but is really only cold if you get it from the restaurant machine.

As for the Kervansaray its self , well what can I say. In Turkey it's classed as 4 star, Thomas Cook have it listed as a 3 star. Personally I'd put it as a 2 star (I have stayed in better 2 star accommodation). The view from our window was of a derelict area and the grave yard.

The staff were quiet pleasant, although some seemed to favour the Belgian & French tourists to the British and were a bit moody. But I know where the staff had to sleep. In a ground floor storage area, under the resorts shop( right next to our apartment), and believe me if you had to sleep with 15 other people in a room with no air conditioning and a pitifully thin mattress that you had to carry back to the hotel at 7 a.m. in the morning I don't think you'd have much to smile about!

I had booked for an apartment, but on the first night had to stay in one of the hotel rooms due to a flight delay, so have the chance to tell you about both.

The hotel rooms are listed as being able to accommodate 2-4 people. 2 people would be comfortable, but 4 would be unbearable. There are only 2 power points in the room so limit the amount of electrical items you take.

The apartments are really large and are over two floors, as you enter the apartment the bathroom is there, then there are two single beds and quiet a large fitted wardrobe, dressing table & two chairs and a table. There was a balcony with a table and two chairs through the patio doors.
Down stairs is a double sofa bed, with a large fitted wardrobe, a table with 2 chairs and the patio doors lead to a small grassed area. There is a washing machine that is easy to use and a dishwasher that there is no need to use, as there are no plates etc in the apartment.

Your rooms are cleaned daily and you are given fresh sheets & towels every day. If you don't want to take any towels with you at all, you can leave a deposit for a large towel to use around the pool (returned to you when you hand in the towel).

Both the hotel rooms & apartments have air conditioning.

The pool
There is an inside pool that is 1.4 meters deep with a Jacuzzi at the side of it.

The main outdoor pool is 1.5 meters deep. There is also a Jacuzzi and small children's pool attached. This pool has two large water slides attached to it, they are switched off from 12:30 – 14:30 each day, but it doesn't seem to bother the kids!

There are loads of sun beds, but depending on when you go and whether the Belgians & French outnumber the British, depends on there availability. I would swear that people were putting there towels down when the pub shut! We were told that the week before we arrived there was an actual physical fight between two couples over the removal of towels from sun beds, and while we were there, there were quiet a lot of people who seemed to have staked a claim over a particular area for the two weeks.

If you are a wheel chair user, this hotel really isn't suitable. I have mobility problems and use a wheel chair on occasion. The lift in the hotel isn't big enough to get a wheel chair in it with the foot rests attached to it. There are two sets of toilets in the main hotel, one set is down the stairs, with no lift access and the other has a men's, women's, and disabled toilet. But the disabled toilet doesn't have a wide enough door and there is no room to manoeuvre, there isn't a sink in the disable toilet so you have to go through to the other toilets anyway and there is no way you would be able to get a wheel chair in those.

This hotel is pleasant enough, but I wouldn't go here again.

As for Marmaris it's self! It is very commercial, if you dare to stop and look at something in a shop window you get hassled off the traders. Even taking a walk around the marina was impossible. You couldn't take 5 steps without people bothering you to have a drink or to eat something in their restaurant.

All the shops sell the same goods (all fake). The beach is gravel and not sand. But my biggest annoyance was the amount of tip boxes every where!! In the bars, on the buses, on ships, practically everywhere you look, someone is shoving a Tip Box in your direction. I always tip for good service but it is really over the top.

So in summary, we went, we enjoyed ourselves, we didn't get ill, we didn't starve & you Definitely won't get alcohol poisoning (everthing is really weak, sorry I forgot to mention that earlier!). We met a lot of lovely people and in the most it's the people not the place that makes your holiday a good one. Depending on your expectations, the Kervansaray is a relatively good hotel, but make sure that your expectations are not too high!
1/10
Kervansaray is awful
Submitted by: Unhappy customer in 27/08/07
  • Age Group:
  • From: United Kingdom
  • Traveller type: Family Traveller
This hotel is by far the worst 4* I have ever stayed in. When we arrived we were greeted by a helpful porter who showed us to our apartments which were disappointingly away from the hotel.
These rooms were air conditioned however only upstairs and consequently my children decided to sleep up there with me and my husband to keep cool.
We were on an all inclusive basis but it was a waste of money in mine and a lot of people we met there's opinions. The food consisted of around 8 trays, not much selection considering a previous stay in a 3* in Ibiza had over 20. The food each night was some form of meat, usually in a revolting sauce which spoiled it. A few sloppy vegetables and some form of potato. (E.g. milky potatoes) Outside there was a bbq which often served fish with bones in, hardly child friendly. I was also appauled the next morning for breakfast. Most hotels will offer a full english breakfast. The Kervansaray's attempt was hot dog sausages which were bright red and rubbery, beans which were pink and had no taste, scrambled egg which was uncooked and mushy, and boiled eggs which were hard. Each morning my family and I ate toast which took around 10 minutes to cook 2 slices in the awful toaster. We ate the toast along with an awful excuse for margarine and some sort of runny jam. At first my husband and I thought maybe Turkey just weren't up on the food, but as we tried restaurants just outside the hotel we noticed that everywhere else seemed to have the right idea and should definetly have a chat with the Kervansaray chefs. The only food I found edible was the Burger Bar outside by the pool which was swarming with wasps and is not the healthiest thing to be eating each day for two weeks. Also, when we told our Thomas Cook rep about the food, she basically told us that we were her only complaint (obvious lies because each family I spoke to had the same complaint) and also she told me that "I eat in this hotel twice a week and find it okay. I am yet to see her eating there and to be honest she was very patronising towards me.
The entertainment was a let down. They had a childrens mini disco where the holiday reps looked like they had been forced to do it with not one smile between them all, and after that the rep's own entertainment was very very poor.

Would not reccomend this hotel and would never go back because me and my family basically ate our way through our spending money which we took for leisure and gifts. We ate in restaurants a total 12 out of the 14 nights. It ruined what could have been a very enjoyable holiday.
10/10
Fit waiters
Submitted by: Tasha in 02/07/07
  • Age Group: Under 18
  • From: United Kingdom
  • Traveller type: Family Traveller
The hotel was fantastic. The food was ok .the rooms were great and the beds were comfy. The service was brill and all the waiters were fit!!!!!!!!!!!!! They were so good with kids.
6/10
Great
Submitted by: A Travel Library User in 17/03/07
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
We went to this hotel last May for 2 weeks all inclusive. The first week was great, the food was good with plenty of variety but the second week I am not sure what happened but the food went downhill, it was all stews and rice, but we hadnt payed an awful lot for the holiday so it wasnt all bad. There is not a lot of choice with drinks the usual whiskey, rakki, vodca, beer and wine but the only mixers they had was coke, orangade or lemonade. They would make some cocktails but be careful if you have children they do kids cocktails but when we were there they would give kids alcoholic cocktails unless you asked for kids ones. The staff dont speak very good English but enough. The entertainment consisted of a handful of Blokes doing sketches which left a lot to be desired they lost the humour in the translation of them, but they are good with the kids all day and do an hour of kids music in the evening but always the same songs. The local dolmobus is not far but down a steap hill. If you get a cheap deal it is worth going we payed about £330 each for 2 weeks.

Top Local Tips for Marmaris

food even if you go all inclusive to any of the hotels please try the food in the resort, it's mostly very good value and you'll be surprised how tasty it is. you must try the "plank steaks" they are fantastic!

resturants and eatting places in marmaris are exellent go to marmaris but go self catering

Boat trip Ask around - we were recommended the Memories boat and it had the most irratating photographer that did not let you enjoy the trip

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Other names for Kervansaray Marmaris Hotel

  • marmaris kervansaray hotel
  • Address: Merkez Mah.19.Sok.No:55 Armutalan - Marmaris - Turkey
Travel Library Traveller Rating?
7.0/10

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"brillant" - katherine

"awful" - rob

"Poor jewellary outlet" - linda laycock

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