Conrad Istanbul Hotel

, Istanbul, Turkey
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Conrad Istanbul Hotel

5 star

Rooms: 585

Yildiz Caddesi Besiktas - Istanbul - 34353 - Turkey Hotel Website | | 212 227 3000
432 Traveller

Reviews - Conrad Istanbul Hotel

Historical Traveller Reviews of Conrad Istanbul Hotel

t go back

from A TripAdvisor Member
My recent business stay at the Istanbul Conrad was very disappointing, and I would not recommend it:
-In-room internet connection did not work, and although the business center staff tried to be helpful, it took three days to get it fixed, during which time I had to go downstairs with my notebook to their center. Others on my team had similar problems.
-Electricity in half the room went out three times requiring assistance; never did get an explanation.
-The Italian restaurant was horrible, and very expensive. My partner sent 2 dishes back.
-The smoking everywhere, including in the breakfast room was overwhelming. Went there early on our work days and luckily had a fabulous waiter.
-Rooms not on the 14th floor are very small.
-Attention to detail for a supposedly 5 star hotel is lacking.
-My bill had a charge from the mini-bar; I NEVER use mini-bars.
-After waking at 5:00 on my morning of departure for an early flight, there was no running water.......you can imagine my mood upon departure, especially when there was again no explanation, apology, or survey form to complete.

Avoid If You Can

from A TripAdvisor Member
My wife and I are semi-retired and have been traveling the world for some years. We favor Hilton properties since we are Diamond members and have been treated as most favored guests during our stays.
We booked the Conrad Istanbul with expectations that we would be staying at a premium property. Our experience was anything but favorable. The glowing descriptions of the amenities were overblown. The hotel is NOT located close to tourist sites or shopping. The hotel lobby has a typical look of Conrad Hotels; open, colorful and impressive. The awards behind the reception desk suggest this hotel is on the cutting edge of service and amenities. The illusion begins to turn into reality when one steps off the elevator on the way to the room. The carpeting is worn, the walls often damaged and the rooms are third rate. Ours had peeling paint, stained carpeting, mold in the bath and tired decor.
As Diamond members, we are usually upgraded to a higher level room at check in. We were dismayed with the room but were prepared to spend the night there since the hotel was sold out due to a conference. When we checked with the reception desk in the morning we were told that we were in an upgraded room, one with a view of the Bosphorous!
We had toured the hotel ealier that morning to see what other floors were like and found that only the Butler floor or the Business floor were of standard Conrad quality. When we asked to be upgraded to one of these floors, we were told that the charge was $40 per night more. Grudgingly, we agreed to pay the difference and found the rooms more acceptable. This was the first time in 4 years we had to pay more for what we consider a standard room.
Reality set in again when we went to the bar on the Business floor for a drink. Diamond members, we found out, get a 20% discount on drinks. Interestingly, we had to ask what our priveleges were. They were never spelled our verbally or in writing.
We ordered some wine and with our discount, the charge was $15 per glass. That was not a vintage wine, just a local Turkish wine. Had we ordered the same wine in their restaurant, it would cost between $18 to $25 per bottle.
A small bottle of Coca Cola from the the bar or minibar cost US $11.00. The going price for a similar but even larger bottle in the local stores was $0.75.
As loyal customers of the Hilton brands, it pains us to say that our recommendation is to avoid this hotel at all costs. There are plenty of other 5 star hotels in Istanbul that are worth the money. The Istanbul Conrad is, sadly, not at all in their league.

people

from susim
We have spent a weak of our holidays in conrad istambul, it´s a wonderfull hotel with a very helpfull people, we have lost our laguage & they help us & take care of us as we were at home.

It´s a nice cute hotel in a nice area, where you can have a dinner or have a walk close to bosphorous.

No problems at the Conrad

from 4myspirit
I have just returned from a 2 week trip to Turkey...the last couple days spent in Istanbul at the Conrad. I found the staff especially friendly, courteous, and helpful. My room was very clean when I arrived and again each day while I was out exploring. They replenished soaps, bottled water, etc. daily. I never ate at the hotel except for room service my last night which arrived quicker than advised and was very good. The view from my room was fabulous! I had the pleasure of having dinner one night at the Maiden's Tower (Kiz Kulesi) in the middle of the Bosphores and could see it from my room each night. The only negatives I can mention: 1. It seemed like extreme security precautions...cars are searched before entering the compound, xrays of all packages at the front door, and metal detectors. 2.I had to call down for my room service menu as there was none in my room. 3.It took 20 minutes or so for the bellman to pick up my companions luggage upon departing.

Stay anywhere but here

from The_Truffles
On first appearances, it would appear that the '80s threw up on a spot in Be?ikta? and the Conrad group decided to rearrange it into a hotel - the whole thing, from top to bottom, is an horrific display of '80s vulgarity.

After the overt oppulence of the reception area, the dated corridors and rooms are almost a rest for the eyes - but not quite what you'd expect from a 5 star hotel. Peeling wallpaper, stained carpets, dingy rooms - the whole place is in need of a refurb (or possibly just demolishment).

The crumbling appearance of the place is only matched however by the awful behaviour of the staff - from arrival to departure, from the lowliest waiter to the head honcho, all were, without doubt, lacking the training a career in the service industries requires.

A barely functioning, overly expensive, business hotel is probably the only way I could describe this place in anything approaching polite terms. If you want to stay in Istanbul, stay anywhere but here.

Overpriced, overrated, inconvenient, surly, etc.

from DrRoy52
I recently stayed for five nights - on business - at the Conrad. From check-in onward my experience was largely unpleasant.

The "basic" room I was checked into was barracks like; two single beds, faded wallpaper, view of a concrete backyard, stains on the carpet and a smell of smoke. After several calls to the front desk and showing up in person, it took a half hour (I am a HH member) to get upgraded to an adequate room.

The concierge was unhelpful, indicating how it was impossible to get to any destinations like Eminou by ferry (the ferry stop is just down the hill from the Conrad!) and generally shilling guests for the use of a tour guide at $250 US a day!. The in-room mini bar charged $6.50 US for a small bottle of water and between 10-17 dollars for a beer or wine! Down the hill the grocery store had the same beer for $1.

The highlight was the food at breakfast - excellent, great views, hassle free but the "free" reception in the evening found me getting billed $17 for a middling glass of wine!

Dont bother with the business center - the internet is slow, service rude. When I informed the clerk that the internet was "very slow" she scolded me and asked why I didnt tell her immediately. Moving to another machine did not help. And I wont bother you with the phone operators who were alternately helpful and rude.

Beyond that; the hotel is isolated, nowhere here historic Istanbul and abuts an area more like US suburbia than traditional Turkey.

Dated... Small bathroom... Out of the way...

from A TripAdvisor Member
Very dated and not up to the standard of the other Conrads. The bathroom is what you get in normal 3/4 star hotels. Bathtub on one side, the WC in the centre and the wash basin on the other end in a small tiled bathroom. No separate shower. The shampoo, bath gel are very strong scented (housebrand). No magazines in the room. No turn down service in the evening. The breakfast is terrible. I did not even bother to eat there even though it is included in the rate. I am not sure how and why this is a Conrad. Will not stay there again!

Dreadful Service

from simonsmith
Despite being HH Gold: Simply dreadful service. Very unresponsive. No room book. No soap, tea, coffee replenishment, no turn down service, telephone did not work etc. No room book. And that was on the exec floor! Worst Conrad ever stayed at and way down my list of regular Hiltons.

nothing exceptional but the prices

from A TripAdvisor Member
I stayed at the conrad 2 nights, and found that as far as hotels go, it is nothing exceptional. Of course, all the amenities are there, but most of them are not included in the room, and cost a fortune. (9$ for 30 minutes of internet, and you cannot use less than 30 minutes; 4$ for a tiny glass of milk). This hotel is expensive enough that customer service should be about given little things to keep guests happy instead of trying to sock them for the details.
Also, I discussed this hotel with a colleague of mine who mentioned that the conference organization capabilities were quite weak. Never use internet from the room. For about 2 hours use, they wanted to charge her 500 or so Dollars.

Also, it is quite inconvenient since it is so far from the downtown, and makes walking to the center quite impossible (Watch out for taxi cab drivers that are moving around the fare meter amount, and taking you in circle to increase the amount even more).

All that said, Istanbul is a wonderful city, and I would definetely go back again.

Worst Conrad ever

from A TripAdvisor Member
Both of us are Hilton Gold VIPs and have stayed at a large number of good hotels over the years, due to extensive work and personal vacation travels. Regular hotels stayed at include the Shangri-las, Sheratons, Tajs & Hiltons/Conrads.

In the past 6 months alone, we have stayed for at least 6 nights at the Conrads in Bangkok & Hong Kong, which were superb. All the more reason why we thought the Conrad Istanbul was such a let down in comparison.

Things started well - as Hilton Gold VIPs we were 'upgraded' to the Butler Floor on check in. However, that proved to be more of a hollow promise, as we were put in a room with the view of the busy road rather than the Bosphorous which we had requested at booking. The telephone and bathroom scales did not work, neither were there any notes explaining the facilities of the hotel. Shower temperatures were hit-and-miss.

During our first breakfast, confusion reigned - we went along to the Lounge located on our floor where we could see others having breakfast, but were stopped by the 'Butler' who told us we had to proceed one floor down - no explanation was offered. When we got to that floor, the staff there insisted we had to return to our floor as that was where we ought to have our breakfast. It took a long telephone call between the staff before they finally agreed that we should eat on the 14th, as opposed to 15th floor! Interestingly there was a difference in the breakfasts served: the 14th floor only has a limited cold buffet as opposed to the cooked breakfasts on the 15th floor.

Throughout our stay, we had to ask for items which are regularly provided at other top hotels e.g. bottled water and soap were provided sporadically - some days we got none, even though the bottles were clearly empty and the small bar of soap we had to start with was down to the size of a thumbnail! The same happened with the evening turn-down service.

We quickly learnt that staff advice on the time it took to get to destinations were usually wildly optimistic, given Istanbul traffic and the long queues for taxis outside the front door of the hotel, especially at dinner times.

The Butler floor concept was never explained to us, neither did it ever become apparent what the benefits were - as far as we could tell, the butler acted more like a guard dog sat at all times by the lifts, who ordered people, including guests, around, but never did anything positive.

Throughout the time we were there, they were refurbishing, and also crowing about the fact they had just won 'Business Hotel of the Year, Europe', which we didn't see any justification for.

We have twice written about the above matters since, and despite it having been nearly 2 months, have not received a single response from the hotel.

Compared to nearly all the other hotels we have stayed at, especially fellow Conrad hotels, the Conrad Istanbul was definitely second rate. We would NOT recommend it.

Top Local Tips for Istanbul

Ortakoy- WOnderful restaurants and views of the bridge over the bosphorus Ortakoy is a definate must if you want to eat where the locals eat (ie not Turkish tourist restaurants). There are a huge variety of restaurants including Thai, mexican and others. It also has a few restaurants that cater for turkish tourists. This place is extremely popular with the turks. They all gather here to play games like chess and backgamon in this lovely area on the bosphorus.

Boat terminal just down the hill If you walk down the hill for about 5 minutes you reach a boat terminal where you can get on a tour along the Bosphorus for only about 3 Euros. The trip is really worth while and you can stop on the Asian side as well to have lunch if you wish.

Istanbul Traffic is terrible! plan your trip around Istanbul and do your best to avoid the traffic and most importantly around local rush hours - it can be awful!!!

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Other names for Conrad Istanbul Hotel

  • istanbul conrad
  • conrad istanbul
  • Address: Yildiz Caddesi Besiktas - Istanbul - 34353 - Turkey
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