Dedeman Palandoken Hotel

, Erzurum, Turkey
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Dedeman Palandoken Hotel

, Erzurum
4 star

Rooms: 184

Pk.115 - Erzurum - 25000 - Turkey Hotel Website | | +90 (0442) 316 24 14
4 Traveller

Reviews - Dedeman Palandoken Hotel

1/10
Possible the worst customer service possible
Submitted by: Philip in 25/03/09
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Family Traveller
Guest comfort is evidently low on the management's agenda. This hotel/resort leaves the foreigner feeling that they have been an easy target for extraction of money. There appears to be no overall management of the guest services with those operating ski hire and lessons putting great effort into providing as little service for as much money as they can get away with and evidently trying 'trick' customers on pricing and expecting only cash payment. Reception staff are disinterested in providing any form of service or support to guests. Rooms are basic and bathrooms small and poorly maintained. If you want to feel as though you have received value for money, go skiing in Europe.
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