Caprice Palace is a very lux hotel, but the service is very very bad. They give you wrong and incomplete information. The roomservice is very very bad: they clean the rooms ones in three days and you can't even call it cleaning. Besides that, there were many things missing in the room, for instance sheets, pillows, blankets. When we called the reception, they said it would come in 5 minutes, but after calling 5 times it came 5 hours later. This happened mnany many times and also by lots of other people. Shortly, the service is very very very bad. Besides that, they don't keep their promise and they are not liable. They have a free service that brings visitors to the airport, for which you have to make reservation. But even if you have made a reservasion, you can't trust on hem that they will bring you to the airport. This is such a stupid hotel that the bus, which actually has to bring you to the hotel, can just leave infront of you without you. Shortly, it is a very bad hotel. It used to be a very good hotel, but many things changed and I advise nobody to go to this hotel. From outside it is a very beautifull hotel, but the service is very very very bad...

I stayed at Caprice Palace for a week with my family and we had such a good time. Great food, clean, well-run, organised, loads of staff, good entertainment, excellent facilities for ladies. It is best to book rooms a few months in advance to get the best deals as we paid quite a lot for our room. We are planning to go again next year I can't wait.