Art Deco Hotel Montana, Lucerne
Reviews - Art Deco Hotel Montana
Read 445 additional reviews of Art Deco Hotel Montana at TripAdvisor.
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Historical Traveller Reviews of Art Deco Hotel Montana
Luxury in Lucernefrom UtahSteph
On our arrival at reception we worried about a rocky start as we were only offered a room with twin beds (despite having requested an extra-length double bed), but a supervisor immediately stepped in, juggled some bookings and solved the problem. In a similar manner, they managed to find room for us at the fully-booked Christmas dinner in the restaurant. When we ran out of time at the dinner and needed to put our son to bed, the very busy wait staff made sure we were able to have our dessert course up in our room.
Each evening, while we were away at dinner, hotel staff prepped our bed for the night, removing bedspreads, untucking sheet corners and leaving some chocolates and the next day's activities and weather report on the bed. On Christmas they left a nice gift from the hotel.
Folks used to more informal surroundings might find things slightly stiff: the hotel staff follow the hospitality textbooks to the letter and are very professional. The hotel is a little bit "cheesy" high-end in that it lives up to a lot of the service and ambience clichés of decades past, but this fact is more interesting than negative (and after all, it is an art deco hotel). The Christmas dinner in particular and the restaurant and jazz bar in general seemed to attract many locals, proving that there is a healthy market for such an offering both domestically and internationally.
The 10-minute walk to the city center is easily offset by the quality of the hotel and the view from the lakeside rooms. For those unable to walk so far, there are easy transportation options (e.g. public busses) right outside the hotel door.
There are some useful discounts (multi-day, weekend) accessible via the booking website that combined made a week's stay here less expensive than at other nominally less expensive hotels in Lucerne.
When we arrived back home, we received a hand-written "thank you" card from the hotel staff - unnecessary, but nice. We will certainly stay there again next time we are in Lucerne.
t find a better restaurant than on our own doorstep !from XS-Baggage
We stayed in a Junior Suite with two side windows & two windows looking on front over the Lake. Exceptionally spacious & super bathroom - a very comfortable room indeed.
The Restaurant is very busy with locals - usually a good sign - and it is necessary to book. The offering was sublime. During our first week we did try several other Restaurants. The Old Swiss House was good. Jaspers at The Palace Hotel was expensive and rather disappointing. The much trumpeted Cantonese 'El Tai Pei' was also rather disappointing as was the italian restaurant at The National Hotel. Good value traditional italian at The Weissen Kreuz Hotel - pizzas & pasta dishes were of good quality.
By the second week, we had decided there was nothing to better The Montana & ate there most nights ! Not cheap - but food isn't in Lucerne - about Sw Fr 200 for four courses & wine for two people. Not a bad idea to request an area where you would prefer to be - they have an unfortunate habit of preferring locals to hotel residents in terms of the better located tables - and seem to place large groups next to the windows with lake views (when, from my experience, large business groups are busy in conversation etc & not too bothered where they sit !).
We had travelled from UK independently - rather than with a tour operator - and hotel weren't terribly au fait with the workings of the 'Fly Rail' Baggage system - no doubt usually handled for guests by UK Tour Operators.
One other piece of useful info. The bar adjoins the foyer/reception area and the whole area is usually terribly smokey - particularly from late afternoon. It quite often hits you as soon as you emerge from the funicular lift into the reception area - surprised their reception staff put up with it. There is a non-smoking area next to the bar but the whole of that area seems to be affected & no sign of a public area smoking ban in Switzerland yet !
Overall though a top place !
From the moment I left Montana, I had the feeling things would've been different for me had I been European or American and not Asian or Indian. There is certainly a racist factor there, so if you're Indian and have booked in India, be careful. I could have easily booked from London too, I doubt if I would've been subjected to such treatment then!
Thank you very much for your critique and for taking the time to actually give us a feedback even though you did not appreciate our hotel as much as we loved you to. We are utterly sorry to read that you had such a bad experience in Lucerne. It is very hard for us to understand that you were treated in such a way. We are very open-minded and happy to welcome any kind of guests. No matter where they are from.
We suspect that probably through the way of your booking a mistake had happened. We do not just cancel a booking. It is a shame that you did not get the chance to stay at our hotel and therefore to appreciate its vivacious atmosphere.
Should you be back one day in Lucerne we hope you will give us a second chance by booking directly with us.
Do take care and all the best!
Patric Vogel, Marketing & Sales
no airconditioningfrom nytexan
the hotel has no airconditioning and it is very hot in the summer. they gave us a small fan not much good i would never have stayed there had i known they had no a/c the hotel is not near resort type of stuff so if you are looking to do water sports probblably not a good spot. if you are only spending a couple of days and are just visiting through very nice hotel just remember there is no airconditioning and it gets very hot in the summer
Get A Lake Viewfrom travelingcher
Beautiful hotel, very nice staff!from CAWorldtraveler
The best hotel in Lucerne, bar nonefrom A TripAdvisor Member
Why? How many other hotels have a funicular railway from the lakeside up to reception (it is officially the world's shortest railway line, so not only do you get a funfair experience each time you head back to the hotel, but you are sharing in a record-breaking experience!). The reception staff are without exception the friendliest, most helpful staff of any hotel I have stayed in, bar none (they even rang the local bus company for me to find out at what age I had to buy a bus ticket for my daughter). The rooms are delightful, the decor is unusual in a nice way (unlike so many unusually decorated hotels) and the breakfasts abound in fresh fruits, breads, cheese and so on. There is a free PC in reception for guests to check e-mails, use the internet etc. And the views from the terrace (outside) or dining room and bar (inside) are stunning.
I have one niggle (one other reviewer has alluded to it) - getting room service is a hassle. I was sent by reception to linger outside the dining room to place my order, but the serving staff were so busy it took a good five minutes for someone to do so (eventually the barman took pity on me and gave me a menu). That said, my wife and I ate in the corridor rather than our room (to allow our daughter to sleep in peace) so the staff imaginatively set a trolley as a table with two place settings, complete with candle, wheeled it up to us and magicked two chairs from nowhere for us to use. Splendid!
This just sums the place up - it's a lovely hotel in a great setting, with staff who cannot do enough to help. What more can you ask for?
m a fan of a fanfrom tweetyhollo
The design is modern and a change from other rooms we stayed in, but it was well done and felt quite comfortable.
It is an easy walk to town. The funicular is a blessing so that you don't have to walk up the hill after a long day of walking around the city.
Top Local Tips for Lucerne
Credit card charges At restaurants, train station, etc., be sure that you are charged in Swiss Francs and not your home currency (you have a choice) or you will immediately lose 2.5 - 3.0 percent on the transaction.
Trains and boats and buses. Use the railways as much as possible.Get a Swiss Card or the equivalent and get the 50% discount on NEARLY all the transport system including buses and lake steamers.TIP:- In school holiday times pay extra and go first class as trains,steamers and funiculars can get incredibly busy.If you get time a visit to the Federal capital Bern is recommended - go by train via the Emmental which is the scenic route.It takes a bit longer but is cheaper and has lovely views of the typical farming areas of Switzerland.Burgenstock,Engleburg(for Titlis) and the rack railway from Vitznau to the Rigi Summit are a must in good weather.If it's raining go to the Swiss Transport Musem - good for all the family - something for everybody from 2 to 92.Sorry to say it but Luzern taxi drivers are a miserable bunch so we walked back to our hotel from the station by the side of the lake.
Take the 1/2 trip to Mt. Pilatus You can buy a round-trip transportation ticket at the tourist office in the Bahnhof -- includes boat trip on Lake Lucerne & ride on world's steepest cog-railway, wih return by Gondola and bus. Great hiking and great views of Lucerne from the top of Pilatus.
Other names for Art Deco Hotel Montana
- art deco lucerne
- Address: 22 Adligenswilerstrasse - Lucerne - 6002 - Switzerland
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