Amadeus Sevilla Hotel, Sevilla, Spain

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Amadeus Sevilla Hotel, Sevilla

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Rating

2.0/10
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"This is a charming enough hotel, but the service is terrible. In short, the housekeeping staff..."

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Reviews - Amadeus Sevilla Hotel

1 review (Showing 1 - 1)
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Rating:

2/10
Atrocious service!
Submitted by: Amy in 02/27/06
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Young Couple
This is a charming enough hotel, but the service is terrible. In short, the housekeeping staff discarded my toiletry bag, and the hotel owners have refused to acknowledge the error, let alone seek to compensate me in some way, despite repeated attempts at communicating with them. My husband and I stayed here in mid-January. When we returned to our room after the first day that it had been cleaned, I noticed that the bag containing all of my toiletries (shampoo, deodorant, contact lenses, etc.) had been thrown out by the housekeeping staff. I reported the discarded bag to the hotel management, and the woman at the desk promised she would look into it. After not hearing anything more about it by the next morning, I went to the desk again to follow up. I ended up speaking at length with Maria Luisa, the hotel owner. Her initial response was one of incredulity -- she essentially accused me of lying about the absent bag. She then insisted that if the objects in the bag were of value to me, I should have kept them in the room's safe! (Don't you always store your shampoo in a hotel safe when you travel?). It was clear that she was not going to address my concerns until I returned home, and verified that the toiletries were not in my suitcase (which I had offered to have her search). When I returned home, I sent her a letter assuring her that the toiletries were nowhere to be found, and itemizing the objects that had been tossed. I received no response, despite having made two subsequent attempts to contact her via email, and one attempt to call her. The monetary loss to me was not insignificant -- about $60 USD. In addition, it was a huge pain to be without my toiletries in a foreign country for it was difficult to know where to go to replace them; the cost of some items was triple what I pay at home (e.g., contact lens solution); and other items did not seem to be available at all in Spain (e..g, an anti-nausea medication safe for pregnancy). More than the expense and inconvenience, though, was the insulting, illogical, and ultimately indifferent response I received in attempting to address this issue. I could not recommend this hotel.
 
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