Hotel Costa Los Gigantes

, Santiago del Teide, Spain
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Hotel Costa Los Gigantes

, Santiago del Teide
4 star

Rooms: 481

Juan Manuel Capdevielle 8 - Santiago del Teide - 38683 - Spain | 34-922-867272
1089 Traveller

Reviews - Hotel Costa Los Gigantes

Historical Traveller Reviews of Hotel Costa Los Gigantes

Loved it!!

from lollipopUk
We have just returned from the costa los gigantes having stayed in the October half term.
We found this hotel brilliant. The rooms were decorated really well with plenty of wardrobe - space (there were 5 of us - 2 adults, 11 year old, 21 mth old and 5 month old) and were very spacious.
The check in was very quick and efficient.
Having not been all inclusive before we were expecting to want to eat out at least once but this was not the case. We found the food excellent for all of us. The variety was very good - salads about 15 different hot dishes, pasta, fresh steak, chicken etc every night. The breakfast was also very good - full english, fruit, cereals, toast, smoothies, juicers. There was something to please everyone. We went to the italian al a carte night and had booked for the oriental and meat night but after eating on the italian night we decided to cancel the other al a carte nights as we found the main restaurant a lot better.
The pool areas were lovely. You could get a sunbed at any time of the day.
We would definitely recommend staying in this hotel

Good, but not that good....

from bennythedog
Just returned on Friday from CLG and thought we would give our opinion. Although we have stayed in 4 star all inclusive hotels throughout the Canary Islands, we have never stayed at a Springs Hotel before. Looking at all the past reviews about these hotels, we were expecting standards to be very high. This was not the case as there are some issues that need addressed at this hotel. Mostly everything was perfect. The pool areas, the rooms, the public areas were all fantastic and the staff were helpful and very freindly. Unfortunately we cannot say the same of the food. I think everything we are about to say has already been said, but hopefully someone from the hotel is looking at these comments and taking note. The main buffet restaurant is fine, although we found the food to be below par with other hotels we have visited and nothing special. It is also not as hot as it could be and by the time you have walked around selecting what you want, you have lukewarm food when you sit down to eat it. The lunchtime buffet is much better and we found there to be a better selection of freshly cooked meats without having to wait 10 - 15 mins for it. The main area of concern is without doubt the 4 a la carte restaurants which are very poor.
Menus consist of choice of 3 starters, 3 mains and 3 puddings which are all very basic and when we visited, not very warm. We decided after 2 visits not to go back for any others.
Spa facilites looked to be at least 2-3 weeks from being finished as glass & windows were only going in on our last day.

All in all, will be a great hotel when they get this sorted out but at present, is a standard 4 star hotel.

Lovely hotel, good holiday

from LShep
We have just returned from a 7 day stay at the Hotel Costa Los Gigantes! The suites are lovely, we had one room with a double sofa bed for the kids and a larger room with two single beds oushed together to make a large doube. There is also a dressing area and a bathroom with bath and shower.
The spa is not open and looks like it will be some time as there was still major works being done on it, not a problem though as it is all underground! The hotel gounds are lovely, the childrens soft play and play park are great, my kids were down there everyday as it is sheltered and gave a little relief from the sun. There is a mini golf course, but trying the get clubs was a nightmare as they only seem to have a few sets. The pools are lovely and there is a snack bar by one of the pools where you can help yourself to soft drinks, juices, beer, wine, sangria and slush drinks. The food at the snack bar is typical snack food, chips, burgers, pizza and salad but all quite good. There is also a buffet lunch time restaurant which has a massive lunch selection as did the evening buffet restaurant. The only negative point about the food is that the hot food was not very hot, luke warm in fact which they need to address. The salads, pasta and the fresh cooked food from the grill were good though. We did have a bad experience in the speciality oriental restaurant where we would have expected fresh cooked food to order as they limited quests to about 30 I think, but it was all kept warm and tasteless, we heard of a few complaint that evening. As for guests the weekend was quite busy, not full obviously as there are many rooms yet to be furnished but enough to have a bit of an atmosphere in the bar and enjoy the shows. During the week is was a little quite but 90% english guests I would say. The kids club was great, running in the morning, afternoon and a mini disco in the evening and showing a film in the cinema after the disco. The indoor arcade, bowling and slot machines was not open yet but looked very close to completion. All in all we had a great holiday and think this hotel will be superb when fully completed and running to full capacity.


from DANCER0
Having stayed at Spring Hoteles for the last few years we thought we would try their latest one. It started off well and although the reception was very clean as was the whole of the resort not as impressive as the Playa La Arena. Rooms were lovely and spacious although the advertised well stocked mini bar consisted of 2 bottles water 2 x tins of coke and 2 x tins of orange. We had been there 2 days when we thought we would try and arrange a birthday cake for my sons birthday which they pleasantly provided no probs, we then asked if we could book for the a la carte restaurants (we had not been advised at check in you could only do this between 6 - 7 pm but were told they were able to do this as a one off) of which we were lead to believe that there were 4 of! Actually the restaurant where these were meant to be held were not open and we had to take our meals in the pool side restaurant - which was fine as they had put tablecloths etc on. We did want to go to the Italian night but were told "fully booked" so we went for the Meat, Oriental and Fish nights. Unfortunately we were told by guests at the Italian night that there were only 20 people in all night so certainly not fully booked!!! The meat evening was nice enough but this is NOT A LA CARTE dining, on the oriental evening the starters were cold and i could not even face eating what was put in front of me for the main course - some mish mash of left overs thrown together claiming to be some kind of oriental dish! Some of our party had chicken wings which when they bit into blood came out - yes you guessed it - still raw!!! We did raise our concerns over this and were given the chance to change to another dish but were so disgusted (not with the waitress who too was horrified) but at the so called "duty manager" lack of concern of what could have been a potential salmonelia threat if a small child or elderly person had consumed that meat. She therefore made it her duty to mark our card from then on and even became Mrs Negative to all our parties needs or requests. We therefore decided to cancel our next so called a la carte meal and asked for our last evening meal to be taken at the Playa La Arena hotel (as they say you can do so on their web-site) duty manager obviously has not been trained in the customer service department as she thought she was doing us a favour by allowing us to go there! Oh what a difference to the food, as well as the wonderful reception we got from the staff who seemed to remember us from last year - it was like seeing old friends again, we were also very fortunate to have gone on the "spanish theme" night and the food WAS HOT and tasted delicious...
The Spring Hotel group sets a high standard of not only cleanliness but in dress code for the evening meal as the Costa Los Gigantes also does but during our stay First Choice had sent lots of travellers to the hotel from the Ocean Palace as it aparently had been condemed - most of their guests seemed pleased that they had been transferred to what must have seemed like paradise compared - unfortunately Costa Los Gigantes seemed willing to take in anybody just to fill the place and this meant the usually high standards set by Springs Hotel Groups was not met.
Check out was a disaster - they do not/would not recognise the Spring Members card and said that we would have to check out by 12 noon for a 6 pm flight. First Choice travellers who had not even booked to stay at the hotel were given "Top Priority" is what we were told. We tried to pay to stay in our room but were told that they were expecting large numbers to arrive and it would not be possible - As were only around 350 guests there during our week - god knows what they would do if it was at capacity of 2500...
Standing at reception prices ranged from 10 euros per person to 70 euros per room if you wanted to stay on (oh so they had got the rooms if they wanted to have) One of our party did actually get to keep his room until 2.30 as his wife was ill (but was even asked if he was with the "party as Mrs Duty Manager was not going to let that happen)
- if this hotel really wants to have returning visitors then they have got to get their act together and start looking after guests who regularly use the Spring Group of hotels and also listen to genuine concerns of the guests and not treat them as though they are trying to cause problems. I appreciate that this hotel has only recently opened and having teething problems but to dimiss concerns it just not the way to do it.
I would guarantee that anybody that has stayed in other Spring Hotels would have been mortified at what was at best "Benidorm in the Canaries"but at least it kept our party entertained.

Loved the hotel

from KIZZY8
19th Sept 08
Really looked forward to this as all inclusive,suite and part of the Spring Hotel Group so expectations were high. The Hotel was very quite whilst we were there, but it had only been opened 6 weeks by this time. Room was away from the main pool area, rooms were very nice, 2 flat screen tv's which was mainly setup for the Spanish and the German visitors, only English Channels were BBC World News and Sky. Rooms very clean a few little things needed to be adressed but were soon sorted once we had them reported. Staff very polite, pools were really nice and you could actually swim in them, rather than just taking a dip. Plenty of room by the pool areas, bars, snack bars etc all very clean.

Sorry now to say that the food they just have not got right. Plates were cold, food in same cases was not even cooked properly, luke warm and not attended to and so it was drying out and going crispy. I'm sure this is only a teething problem but this was the most disappointing aspect of the holiday the salads and everything that should have been cold was nice but due to the Playa la Arena only been less than 5 mins away then this should have been addressed alot quicker. The other restuarants which they have which you should be able to choice to go in were not open this is probably due to the lack of guests which therefore restricted you to the main Restuarant would only score food 4/10

Work still to be done.

from sime
My husband and I were meant to stay at this hotel for a week, but after 4 nights we moved to the Springs sister hotel. The hotel is not yet ready for guests in my opinion. The check in was slow with just one man on reception trying to do everything, not really standing much chance was he?? Our room, although quite a way from the main block of the hotel was lovely and the views were also very good over the sea and pool area. Our toilet was not working, this took a visit to reception and a telephone call (this was when the phone worked) to sort this out. The restaurant served cold food, this was when we also found out that there did not seem to be anyone else staying in the hotel, it was eerily quiet, not giving the holiday atmosphere we were expecting. The piano bar, does not have a piano, just a television, this is the main bar of the hotel and was like a waiting room. Terrible. The entertainment lounge was not worth a visit as we saw at the most 10 people in there. I walked around the hotel during the day and came across builders and a lot of work still being done, I walked up a stairwell and found electric wires hanging from walls yet there were no signs to tell me not to enter. It was also on this walk that I discovered that the majority of rooms are yet to be furnished, this reiterated the fact that the hotel is empty and definitley not ready. The pool area blasts loud music all day, I think this is to try and create some holiday atmosphere, but it really does not work, the animation team do a 'dance' to the song chihuahua which they look rather silly doing to the 10 people that were around the pool. There are many other points which I could give but I think by now you are getting the idea that the hotel has no guests and still has an awful lot of work to do. With this in mind we moved to the Playa La Arena hotel which is next door, where standards are most definitely four star. In my opinion the Hotel Costa Los Gigantes would be a three.

Fantastic hotel

from Barley41
We stayed at this hotel during the opening week & it was fantastic. The hotel was lovely and the service was excellent. It doesn't have the wow factor of its sister hotel, Playa La Arena when you walk in but the pools, restaurants, entertainment, food & water slide were better. The pools were lovely, with a choice of the 'lovers' pool or the dolphin pool where all of the activities took place. Our boys of 10 and 7 loved it, especially the water slide adjacent to the dolphin pool, which is manned by a life guard at all times, although no adults are allowed on it. There are hundreds of sunbeds and hotel-provided beach towels which you can change everyday. We stayed in a ground floor suite & were adjacent to the pool, which meant that we could just nip in the room for anything needed which brilliant with 2 kids. The food was lovely, with everything that you could think of at the buffets, whether it be breakfast, lunch or dinner. You can exchage your buffet for one of the restaurants 3 times a week. Whilst we were there we went to the meat & the fish restaurants, the food & service were amazing, although at one point we were the only people in there! . The animation team worked really hard & encouraged all of the children to join in but the 'club' song will drive you crazy as they sing it about 6 times a day. The evening entertainment was a little hit & miss with some good and some truly awful acts but that made it all the more entertaining. The only downside was that the 'all inclusivity' ended at 11pm, after which you had to pay for your drinks but this didn't really effect us with having children to put to bed. If you just want to get away from everything and chill, this is the place - there really is nothing doing in the town itself - so if you're after bars etc, this really isn't the place for you. Overall I would say this is probably one of the best hotels we have ever stayed in.

excellent new Hotel

from Gerard49
We stayed at the new Costa Los Gigantes Hotel foe a week 29th August 2008,having only opened on the 6th August 2008
I am always wary of All inclusive and the standards but this was way above the normal standars and the hotel and all the staff were excellent,
the hotel was spotless and the rooms were superb mainly all suites with 2 37inch plasma televisions,and the grounds were beautifully laid out
the food was excellent and service first class,

excellent new hotel

from ManchesterWriggs
We have just returned from this new hotel. We have stayed in several allinclusive hotels in the canaries,this is up there with the best.
The staff are the most helpful and pleasant people we have come across.
The hotel is in a very good position,excellent views and only a short distance from other ammenities should you want move away from the lovely pools and comfortable lounges.

The food is varied and of a high standard. The annimation team worthy of a special mention,always chatty and friendly from early morning to late at night. We would certainly recommend it .

Every is for the Kids

from AlexB97
The hotel is very nice and big, it has superb accomodations although, it has two TV sets in the suite you have too many things to do in the hotel to watch TV, and there is no channels for the kids. The kids club is amazingly big and it has plenty of activities and animation during the day and night. Plus you have the water slide and a very big park for the kids with mini golf, swings and all you can imagine for them. Food was excelent, the dining areas were very nice as the hotel, although breakfast can be improved specially on bakery.

My kids cried when we left, so that is for sure we will come back very soon

Other names for Hotel Costa Los Gigantes

  • costa los gigantes hotel
  • Address: Juan Manuel Capdevielle 8 - Santiago del Teide - 38683 - Spain
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