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| Submission date: 2006-05-26 - Date of Stay: May 2006 |
| Submitted by: Sarah - From: United Kingdom |
| Type of Traveller: Large Group/School - Age Group: N/A |
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| Hell Hotel Belvedere |
| We stayed here from the 9th of May until the 16th 2006. We went on an educational trip with 33 others including tutors doing travel and tourism.
We were very dissapointed with the hotel to start with the hotel did not look a thing like what was on the brochures, I think you should read the trade descriptions act as this really doesn't go with this.
We went up to our room and we booked a three bedded. Only to receive a twin room when we arrived, this means there was three of us sharing two beds. As you can imagine it was pretty cramped with two people sharing a room, three was practically unbearable.
Anyway we then went to sleep as it was about 12 o clock by the time we got over the ridiculous size of our room and we thought we will get it sorted at the welcome session in the morning.
We woke up to go to breakfast the staff were very rude to us they didn't smile and ha dthe urge to barge trollies into us as we were getting our breakfast. Yes the food was the same thing every day with no variation. The hotel was also full of people over 70 and most of these were spanish. They didn't like us from the start and we hadn't even done anything wrong, everyone was totally pre judging us. You shouldn't have sent us to this hotel as it really wasn't suitable for us.
We then went to the welcome session at which our holiday rep tried to tell us about the hotel, but kept complaining about her cough for most of the 15 minutes. She also didn't tell us a thing about safety in and around the hotel which we definately needed to know. At the end we waited to ask her about our room, she said to talk to her at 8.00pm about it as it was the end of her shift and she was very tired. Very unproffessional and as we are all doing travel and tourism we know what they should do and say and it was not that.
8.00pm we search for the holiday rep and couldnt find her at all. So we then went for evening meal. We went down and forgot our card so had to go back upstairs. We brought down our slip and it only had two people on it. So one of us couldn't eat but we weren't having that. We went to reception where they were very unhlepful and started getting arrogant. They accused us of having sneaked someone else into our room without paying and me and my friend ended up storming off. Staff should always remain calm when dealing with complains or the customers will get crosser. We then got our tutor to come down and after about 15 minutes she dramatically scribbled another person onto the card. This also happened to two of our other friends where they only put one person on.
After all this the next night we went out to see what was happening. We discovered the place was like Blackpool abroad. They were spanish men trying to get you in their cars, people stopping you in the street and giving you leaflets. They really were harrassing us. We went out in a group of 15 and constantly people were trying to split us up and we knew it wasn't safe. There were an awful lot of lucky lucky men which is self explanatory it always brings the safety down that little bit.
The next night my friend Liam was about half a metre behind and he got dragged into an alley by two morrocon men and got mugged. This made us all very upset as we were being as safe as we possibly could and we weren't drinking.
Two days later I got all my money stollen from the room 60 euros, I got my friends to come up as I was very upset. One of my friends looked in her makeup bag to discover her money had gone aswell. Next thing you know more money had gone from about 15 other people, watches and jewellery adding up to a huge amount. We then discovered it was the maids that had done it, this made us all feel very unsafe as they can get into the rooms at any time. You could tell they had been looking through our things. The hotel said they could do nothing about it and my tutors asked to speak to the Manager of which he wasn't there at the time. The next day they spoke and he couldn't do anything. People also got money stolen that were'nt in the college trip. Some of the possessions were things money can't buy and this really spoilt our holidays as they had sentimental value.
Also they were tree cutters outside our hotel at 7.30am about 4 of the mornings which woke us up you could practically have a conversation with them from the balcony.
Two of the bar staff had a fight one night and they were hitting each other and everything with blood on the floor. When the police came they didnt even clean the blood up just left it there with a wet floor sign.
The final day we asked to have our tea because we only had it for 6 nights at this time we had the whole problem with the card again only having two people on.
The card in our light switch kept going on and off so we kept having to go up. Rooms sizes were so small.
There is also a lifeguard there who doesn't allow inflatables and if you go in with your sunglasses on I'd advise you to seek cover. My teacher went in with hers on and she needs them to actually see and she was forced to take them off. Another girl left her shorts at the end of the bed to be awaken with them thrown in her face.
There was also a security man who followed all us girls up to our rooms everynight and you can actually hear him breathing and coughing outside. This made us all very scared. It made us even more frightened when he was caught just about to put his key into one of the girls rooms when one was in the shower. We all wondered what was on his mind and why he would want to go in when he could knock.
The next nights after this we all couldn't sleep very well as we could still hear him outside our rooms.
The television only played spanish things and had only one button so you had to go through all 100 channels to get back to the beginning. There was no eyehole outside our door which also made us slightly scared as we couldnt look out to see if anyone was there this would have been handy with the security man. We were beginning to think that the whole hotel was in it together. This is the one time we were glad we were all together in the room as we were terrified by the security man.
We did discuss this with the manager and they came to conclusion that he should ask teachers before entering any of the girls rooms. He didn't really follow the boys I wonder why?
There was a jacuzzi and a little gym area with no lockers or anything, also a bit slightly suspicious as you would normally expect this.
Sunbeds weren't clean, sheets weren't clean even when they had made them sometimes there was unpleasant substances on the sheets. As you can imagine we slept on the covers them times. |
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