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| Submission date: 2006-05-19 - Date of Stay: May 2006 |
| Submitted by: Jenny - From: United Kingdom |
| Type of Traveller: Large Group/School - Age Group: N/A |
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| Absoloutly appaling |
| This hotel was absolutely appalling. The hotel staff is unfriendly, unhelpful and moody. Firstly, the swimming pool is a good size, apart from the fact you aren't allowed 2 take balls into it, or floats, or wear sunglasses and they frown upon you splashing, and no jumping in. there are no outside toilets and you have to get dressed and put shoes on to go inside the hotel to use the toilets, the gym consists of a rowing machine and a bike, the sauna is freezing, and the steam room is tiny. Next, the rooms, they are relatively small, the lights kept on going off not only in our room but on others, they never got cleaned and when they did the maids stole money and precious belongings, towels and sheets weren't replaced despite asking, and they were filthy to start with. Next is the overall cleanliness of the hotel, its not, there was blood on the wall when walking up the stairs that hadn’t been cleaned and is probably still there now. Next the staff...well where do I start with them, they are so rude, when we first entered the hotel it wasn’t too late in the evening and yet they were rude to us, despite been a large group of 30, we had to escort ourselves to our rooms which were all on the same floor and there were 4 different lifts to choose from, we had to guess which to take. One of the double room shad 3 people in it when it was only made for 2 and even then it was cramped when telling the reception staff they didn’t seem to be bothered and didn’t do anything about it, and then only 2 of them could get into the restaurant to have their evening meal, an hour later it got sorted but by then they had stopped serving the meals. Whilst in the restaurant the staff are rude, the chefs are kind, and some all of the male staff are friendly, but the females look at you like a piece of dirt and ram trolleys into you and expects you to move. The food is appalling anyway and you may as well eat out, it isn’t cooked properly and is cold, overall the hotel is awful and smells funny, it is dirty and the staff are rude apart from some of the bar staff, wouldn’t recommend it to anyone, its a shame as its location is good been just 10 minutes away from all of the nightlife in salou and 15-20 minutes away from an excellent beach. |
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6 out of 6 readers found this review helpful |
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