Tryp Reina Victoria Hotel

, Madrid, Spain
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Tryp Reina Victoria Hotel

, Madrid
4 star

Rooms: 201

14 Plaza De Santa Ana, - Madrid - 28012 - Spain Hotel Website | | 91 5314500
679 Traveller

Reviews - Tryp Reina Victoria Hotel

1/10
SAFE-DEPOSIT BOX ROBBERY
Submitted by: Judith in 18/09/07
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Pleasure Seeker
During our stay, we were victims of a robbery, all our cash was stolen from the safe-deposit box in our guest room.

We immediately filed a report with the Police, who informed us that the day before our report was filed, other tourists who had stayed in the Reina Victoria hotel (the same hotel where we stayed), were also victims of the same robbery. Their money had also been stolen from their guestroom safe-deposit box.

This type of aggression and crime is unjustified in a four-star luxury hotel which advertises extra security with its in-room safe-deposit boxes, and charges accordingly. After all, guests staying in a hotel of this category, expect a safe, secure and trustworthy environment.

In view of these facts, the hotel should have acted immediately, should have reimbursed us the stolen money without delay, and should have made us feel "home away from home", which the hotel management failed to do.

If you are planning to stay at the Reina Victoria hotel (Hard Rock hotel Madrid), think again. You might want to reconsider your stay at this hotel until management takes its duties seriously, and accepts responsibility for the welfare of its guests, their personal safety, and the protection of their belongings.

We suggest that the Sol Meliá hotel chain conducts a total safety/security and property protection quality control of the Reina Victoria hotel (Hard Rock hotel Madrid) to protect its guests, and thus regain the necessary trust to attract clients.

7/10
Ok...
Submitted by: Walljet in 20/06/05
  • Age Group: 31 - 40
  • From: Germany
  • Traveller type: Family Traveller
The hotel is not easy to find for a foreign tourist and is near by a nice plaza with bars and restaurants. We're only there for one night and for this short time, the hotel was OK. Use the garage, because parking is difficult in madrid.
9/10
Accommodating and Well-Located
Submitted by: Heather Balbi in 20/06/05
  • Age Group: 18 - 25
  • From: United States
  • Traveller type: Young Couple
While visiting Madrid my husband and I had the pleasure of staying at this hotel. The service was excellent and the room was large and well maintained. However, what we liked best about the hotel was the great location! Not only is the hotel located in a beautiful square, but the restaurants surrounding the square were outstanding! After a long day of sightseeing, it is a pleasure to know that a delicious dinner is only steps away from your beautiful hotel.

Historical Traveller Reviews of Tryp Reina Victoria Hotel

ME Madrid - sexy, seductive and sassy

from ña
A friend of mine suggested we stay at the new hotel ME Madrid, very centrally located in the Plaza de Santa Ana, an area I had known from past trips as a vibrant and cosmopolitan barrio filled with a wide array of eclectic restaurants, numerous bars and lots of nightlife.

The suggestion that we stay at the newly renovated ME Madrid Reina Victoria, known formerly as the "Bullfighter's Hotel" (Manolete used to stay there and legends of the red cape always convened there) was fantastic! We knew the hotel was just opened - meaning that there were going to be a few final touches being carried out while we were there - but everything was so new, so design-focused and novel we had no problem enjoying it - we overlooked with ease the people painting edges of the hallways. The staff was also enthusiastic, everyone had a big smile on and made us feel special for sharing the opening of the hotel with them.

The last night we were there George Clooney was hanging out at the Midnight Rose restaurant (they say the owner is Rande Gerber, husband of Cindy Crawford). A nice little ending to our stay! We only missed by two days the hotel's big party for their opening - but honestly with so much glamour I don't know how much rest we would have gotten done after walking miles and miles through the Barrio de las Letras, Madrid de las Austrias, the Prado, the Thyssen-Bornemiza and the Reina Sofía!

The rooms while not enormous had spectacular views of the Plaza de Santa Ana and were filled with light - at night we found out that there was a sexy fuscia lighting that made for a seductive evening. The bed was really plush, complete with a super soft down comforter and good pillows. The breakfast - served in our room with an orchid (a first for me in a Madrid hotel) was delicious and very design-y.

The only thing I didn't get was the super modern TV system... but a call to "Everything is Possible" settled my lack of techno savvy and they showed me how the thing worked (the same happened to me at the Hotel Arts in Barcelona... so I know what is in store for me when there is anything but an on and an off switch on the TV).

We heartily recommend the hotel - and the ME by Meliá brand - I think things are going to get even better with time but we loved being one of the first few guests at this great hotel in Madrid.

Under construction but great!

from springlett
I made reservations when this was the Hard Rock Hotel but it was in the process of being changed to Hotel Reina Victoria when we actually got there.

There was a lot of construction so much of the place was not open and dusty from all the workers but it was still a great experience.

The entire staff was so friendly..especially the guys who stood outside the hotel and greeted you.

The front desk staff upgraded our rooms and gave us a complementary breakfast delivered to our room to compensate for the construction.

The rooms were very modern and the bathrooms and showers were great!

The Plaza de Santa Ana location is very convenient and the taxi from the airport was 35 euros at night and 25 euros during the day.

I don't know how it will be when it is completely opened in late October but if it is anything like what I just experienced, I would definitely go back!

A Lovely Hotel...

from aestivaltide
We thoroughly enjoyed our 6 day stay at the Reina Victoria. The location in the Plaza Santa Ana was wonderful. Our room was a good size, bright, clean and and airy, with wooden floors and a view of the Plaza. The Plaza has a great location - you could walk to almost all of the major tourist attractions - and is in a popular area for tapas.

The staff was friendly and helpful. Also, this place had a fantastic breakfast.

A number of people here and elsewhere have complained about noise; it never bothered us although admittedly we live in a city and are used to a certain level of noise in general...

We'll definitely stay there on our next trip to Madrid!

Safe-deposit Box robbery

from A TripAdvisor Member
In July of 2004, my sister-in-law and I traveled to Madrid, Spain. We stayed at the Tryp Reina Victoria hotel, a four-star luxury hotel which belongs to the Sol Meliá group. This hotel is located in Plaza de Santa Ana, 14.

During our stay, we were victims of a robbery, all our cash was stolen from the safe deposit box in our guest room.

This type of aggression and crime is unjustified in a four-star luxury hotel which advertises extra security with its in-room safe deposit boxes, and charges accordingly. After all, guests staying in a hotel of this category, expect a safe, secure and trustworthy environment.

In view of these facts, the hotel should have acted immediately, should have reimbursed us the stolen money without delay, and should have made us feel "home away from home", which the hotel management failed to do.

If you are planning to stay at the Tryp Reina Victoria hotel, think again. You might want to reconsider your stay at this hotel until management takes its duties seriously, and accepts responsibility for the welfare of its guests, their personal safety, and the protection of their belongings.

We suggest that the Sol Meliá hotel chain conducts a total safety/security, and property protection quality control of the Tryp Reina Victoria hotel to protect its guests, and thus regain the necessary trust to attract clients.

10 week trip, worst hotel of them all

from A TripAdvisor Member
Our family stayed here in August. We had two rooms for 4 nights, and had booked back in March. The most disturbing thing is that I woke up every morning with bites all over my body. The blankets in the room had not been cleaned. We were given two rooms on the first floor facing the courtyard. Even with the windows shut, there were drunk people outside all night long singing, fighting, being loud. The people at the front desk were not just unfriendly, they were rude. Refused to move us. We needed a van to get to the airport because we had so much luggage, and they said they could not help us that we needed to take two taxis. The two women that worked at the front desk acted like they were too busy to even answer any of my questions. And for the record, I never got angry about anything. They were all rude from the moment we walked in. I had emailed them twice before arrival asking them for directions to the hotel, and never received a response. The hotel was very difficult to find. Location was ok, but surrounded by hostels (at least 8 or so), so lots of young drunk people. Also had my wallet stolen right out of my backpack. Hotel staff could not have cared less. Would not recommend.

Great location, nice staff, reasonable price but go soon.....

from A TripAdvisor Member
I can't say enough good things about the 2 nights we just spent here June 8/9 at the end of our trip to Spain. I had booked direct with the hotel (who guarantee to give the best online rate) and requested a non smoking room with a king size bed with little expectation of actually getting that.

Our room was pretty big, on the 4th floor (a non smoking floor) and overlooked the beautiful Plaza Santa Ana, which IS a bustling place with many bars and restaurants - a great, central location. I am a notoriously light sleeper, but all through Spain I used earplugs (purchased in Barcelona at a farmacia - brand name is No Ton). It *is* noisy in most urban settings in Spain at night because people do eat and stay out late. But these did the trick for me, and I had no problems sleeping.

Bed was extremely comfortable, and the room, bathroom extremely well furnished. As reported by other visitors, the breakfast buffet (which was included in the 120 Euro room rate I paid) was easily the best of any place we stayed throughout our trip.

The staff were incredibly friendly and helpful across the board, especially Monica at the front desk who patiently and in perfect English helped us to find a location to return our rental car, and get gas, amongst other things.

On checkout we mentioned to the front desk staff how much we had enjoyed our brief stay and were devastated when they said the hotel was closing... but only temporarily for a refurbishment. So if you want to go here, do it before November or wait a year after that and see what they do to the place. In my opinion it doesn't need any major overhaul but I am sure Tryp knows what they are doing.

Very upsetting

from jeisen
First, we were put in a room facing the plaza. We were very excited until the noise from the plaza kept us up all night. The very unfriendly staff obviously had received plenty of complaints about this over the years due to their lack of surprise when we told them. We requested a room change and we were put in a room 1/3 the size (for the same high cost) only to find a few crickets jumping around and a shower that did not work. Finally, we were moved to a much nicer and larger room. The only problem ws that the molding was falling off around the doorways and the walls were chipped throughout. Also, you have almost no control of the temperature in any of the rooms, where it stays nice and toasty. Very unpleasant end to a tour of Spain.

Adored the Hotel and Location

from jyoung3381
This Hotel has charm, character and an ideal location. Following a 14 day bus tour of Spain and Portugal staying at 4 and 5 star Hotels we stayed an additional 5 days at his Hotel. We found the breakfast at this Hotel to be the best of all hotels. The location is ideal for tourists who want to be within walking distance of all major sites. The Hotel staff was very friendly and the main desk staff speak very good english. We requested a large room with our reservation and received a beautiful 5th floor outside room with great views. There is noise from the square below most of the night, but after one or two nights, the joyful noises of the visitors are not offensive. We will definately return to this Hotel in the future.

Great Hotel - Great Location

from A TripAdvisor Member
We visited Madrid for the first time in April 2004 and were delighted with the Reina Victoria. The hotel was great, the service excellent, the breakfast buffet was one of the best we've had in Europe and the rooms very very nice but a bit small. Still, that shouldn't stop you. It's a great place.

I had read the trip advisor user comments before traveling and think I can shed some light on them. Some people complained about room size while the others complained about street noise. Four of us were traveling and needed two rooms. Because I had concerns about potential noise (Location is a very popular one) I requested a quieter room for my Wife and I. We were given an "internal" room facing a closed in portion of the hotel. My Daughter and Niece were given a nice standard room with a great view. It was a bit bigger than ours and had pretty wood floors. But because it looked out onto a busy square it was noiser (but tolerable) at night. Our room was much quieter but smaller and carpeted. If you prefer view and wood flooring express your preference. If you like peace and quiet, let them know. Given the friendliness and effeciency of they staff they'll take care of you.

The hotel is in a great location and you can walk just about anywhere. The Plaza Santa Ana is nice and had a series of permanently tented arts and crafts stands with goods from just about every culture possible.

The breakfast buffet is outstanding. In addition to cooked and cold sliced breakfast meats you'll have a chance to eat the potato omelets (more of a quiche) that are famous in Madrid. The desserts are great, with Flan, baked pears and Pan au Chocolate a staple. The coffee is good and strong and complimented by a pitcher of heated cream served with it.

If you forget your razor or toothbrush, you don't even have to ask them for replacements. These are provided with your room every day.

I made several local calls, and toll free overseas calls, and was shocked to see how little they charged. Just a few Euros after a busy week. Also, their fees for lobby internet use were very reasonable. They sell you a card with hour or half hour increments. Take the hour card which cost only a euro more than the half hour option.

Finally, have a drink in their bar which has a strong bullfight theme. Very reasonable with a touch of old world class. Great olives to snack on as well.

The Reina Victoria was a great pick for us. If we go back to Madrid in future travels we will gladly return to this hotel. We suggest you consider it as well.

excellent except for the outside noise

from A TripAdvisor Member
Excellent hotel, friendly and efficient staff.. excellent morning breakfast buffet ... the best location for tapas and shopping ...
however try and avoid getting a room on the exterior .. the nightlife outside continues almost all night and even the double windows don't help as you might like ...and we even stayed on the top floor ...
otherwise excellent ...

Top Local Tips for Madrid

Taxi to/from airport The taxi to/from the airport is between 30 - 40 Euro and the cabs only take cash. It's a 40 minute drive in traffic and a 12 mintue drive with no traffic, We were told to plan 40 minutes and we got there in 12 on a Sunday morning!

Madrid is a late city Madrid is probably one of the latest-running cities in the world. Restaurants don't even open until 9 p.m. Visitors from the US in particular may find this pretty late, but as you will be one of the first to arrive, you will probably have no difficulty finding a table at 9 p.m.

Churros "Churrería San Gines" is a MUST. Everybody (even the Royal Family) goes there. Finish off your night in Madrid (whether it´s 2300 or 0347) with a cup of hot chocolate (no bagstuff in tepid, milk but melted chocolate with a touch of hot milk) and "churros" (deep-fried dough with a touch of sugar on top). This is the way may (if not most) "madrileños" finish off a night on the town. If you eat "early" you will have a good nights´ sleep, if you eat late you may forget about breakfast. Just one thing though - if you´re trying to loose weight forget you ever saw this..........

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Other names for Tryp Reina Victoria Hotel

  • sol melia madrid
  • Address: 14 Plaza De Santa Ana, - Madrid - 28012 - Spain
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