ME Madrid Reina Victoria Hotel, Madrid, Spain

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ME Madrid Reina Victoria Hotel, Madrid

Traveller Reviews

Rating

1.0/10

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Official Contact Details - ME Madrid Reina Victoria Hotel

Address: Plaza Santa Ana, 14 - Madrid - 28012 - Spain
Phone: 915314500
Email:
Official Website:
Hotel Class:
Rooms: 201

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"During our stay, we were victims of a robbery, all our cash was stolen from the safe-deposit box..."

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Reviews - ME Madrid Reina Victoria Hotel

1 review (Showing 1 - 1)

Rating:

1/10

SAFE-DEPOSIT BOX ROBBERY

Submitted by: Judith in 09/18/07

Age Group: 41 - 50
From: United States
Traveller type: Pleasure Seeker

During our stay, we were victims of a robbery, all our cash was stolen from the safe-deposit box in our guest room. We immediately filed a report with the Police, who informed us that the day before our report was filed, other tourists who had stayed in the Reina Victoria hotel (the same hotel where we stayed), were also victims of the same robbery. Their money had also been stolen from their guestroom safe-deposit box. This type of aggression and crime is unjustified in a four-star luxury hotel which advertises extra security with its in-room safe-deposit boxes, and charges accordingly. After all, guests staying in a hotel of this category, expect a safe, secure and trustworthy environment. In view of these facts, the hotel should have acted immediately, should have reimbursed us the stolen money without delay, and should have made us feel "home away from home", which the hotel management failed to do. If you are planning to stay at the Reina Victoria hotel (Hard Rock hotel Madrid), think again. You might want to reconsider your stay at this hotel until management takes its duties seriously, and accepts responsibility for the welfare of its guests, their personal safety, and the protection of their belongings. We suggest that the Sol Meliá hotel chain conducts a total safety/security and property protection quality control of the Reina Victoria hotel (Hard Rock hotel Madrid) to protect its guests, and thus regain the necessary trust to attract clients.

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