Best Western Hotel Inca

, Porto, Portugal
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Best Western Hotel Inca

, Porto
4 star

Rooms: 62

52 Praca Coronel Pacheco - Porto - 4050 453 - Portugal Hotel Website | 22 2084151
147 Traveller

Reviews - Best Western Hotel Inca

1/10
Awful! Please avoid if possible
Submitted by: Samantha in 20/02/07
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Young Couple
We were booked pre-paid into this hotel for 5 nights and left after 2. This hotel claims to be a 4 star but I would rate it no more than 2. There is no restaurant despite claims in it's brochure and several websites. It only has a room for breakfast. There was no tea/coffee facilities in rooms. The in-room info said tea and coffee available free 24 hours a day from reception. However I requested a tea at 3pm and was told I could not have on until 5pm and they attempted to charge me 1.50 euros for it! There were no keys available for the safe! (surely you should only claim to have a safe if it actually locks!!?) Staff were surly and unhelpful despite the brochure claiming "friendly staff". Location was OK-ish but a bit of an uphill walk from tourist attractions through some rather dirty graffitied areas (obviously the hotel cannot really have an impact on this but it did affect our enjoyment of the holiday.) Rooms were ok a bit bleak and non descript but we just couldn't cope with the rudeness, lack of facilities and generally depressing atmosphere. After 2 nights we moved over the river to the Hotel Sol Melia Gaia Porto in Vila Nova de Gaia. Despite having to pay out more money to be in a pleasant hotel for the remaining 3 nights I do not regret this decision. This was a far nicer, better equipped hotel with much better facilities and excellent customer service. This really did deserve it's 4 stars. It was also equally near to tourist attractions. If you must go to the Porto area I would definitely recommend the Melia Gaia Porto but would recommend avoiding Best Western Inca at all costs if you like to get good customer service and think that hotel's should match up to the claims they make in their advertising!
Incidentally on our return we tried to get a refund for the 3 unused nights by contacting Best Western customer care and they said they could not do this as they have no control over hotels using the Best Western name and would "note our comments!" Just as helpful as the hotel staff then!

Top Local Tips for Porto

drive along the river douro go up from one side then down from the other side. it was raining unfortunately, but still the view at night was amazing. looked like being lost in a mountain forest

Metro Check out the metro to and from your hotel. Much cheaper than a taxi. Try to buy a guide book before you go.

3 day transport card Get a 3 day transport card for 9 euros. It allows you to use all the metro lines, buses, tram and furnicular. You can travel to the airport by metro and even go to Pavoa do Varzim (a beach resort 40 min from Porto).Great value for money!

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Other names for Best Western Hotel Inca

  • porto best western
  • best western porto
  • best western inca
  • Address: 52 Praca Coronel Pacheco - Porto - 4050 453 - Portugal
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