Reids Palace Hotel

, Funchal, Portugal
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Reids Palace Hotel

, Funchal
5 star

Rooms: 164

139 Estrada Monumental - Funchal - 9000 098 - Portugal Hotel Website | | 291 717171
279 Traveller

Reviews - Reids Palace Hotel

10/10
Elegant and beautiful
Submitted by: Pamela Cranefield in 13/05/05
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
We hired a car at the Airport and followed the detailed instructions to the hotel but it was difficult to enter the small gateway - hint...drive past to the next traffic island and retrace your journey so you can enter more easily. However, once we had parked in the very small car park - you don't need to, just drive to the hotel door and a member of staff will take it to their large, concierge car park along the road and return it to you when requested - we realised we had come to a haven of charm, peace and elegance. Everything about the hotel spoke of care and beauty. The flower displays were astounding, the decor in this part of the hotel, the older part, was stunning and the staff so courteous without being patronising. Once we had registered, our bags were taken to our room and we were shown around, complete with map of the floors and the way to move between the older and newer parts, and made most welcome to ask any question we wanted. Our room on the 8th floor of the old part was lovely. It was on a corner of the building and had 2 balconies - one overlooking the sea, harbour and town across the gardens and one overlooking just the gardens and sea. Many photographic opportunities there! It was all we had been promised - minibar with complimentary soft drinks, beer etc, a bottle of Madeira wine, beautiful flowers, robes, slippers, some complimentary tickets for a Manager's cocktail party, a complimentary dinner (we had booked on a 4 night package, personally extended to 5 nights) and so on. The older part had charm but so did the newer extension which contained most of the spacious public rooms, again elegantly and tastefully decorated, again full of flowers and flowing soft furnishings. The sports facilities were excellent too and the weather wonderful - even in February. And the Breakfast was amazing - excellent food in wonderful surroundings. I cannot rate this hotel too highly. Nothing gave us any cause for concern or complaint at all. What meant so much as well was the "after care". We received a card from the hotel just after we had returned home, thanking us for staying and hoping we had a good journey etc., another letter when their new season began and even a sophisticated Christmas Card last December! Although we have only visited once, we feel part of the family!

Historical Traveller Reviews of Reids Palace Hotel

High Cllass Old World Charm

from Maldoc
Just returned from five days at Reids Palace over looking Funchal Bay. We had a suite on the top floor of the old building. Two bathrooms, three balconies, sitting room, mini bar, large comfortable double bed.
Weather was cool and windy with rain for the whole of one day. Service was impecable but a little stuffy. Food was excellent with free soft drinks from mini bar but no tea/coffee making facility. Large public rooms, three dining areas, only one of which demanded a jacket and tie.
Two heated outdoor pools but none indoors. Excellent new spa and gym.

The Empire Strikes Back

from Locationman
We have stayed at Reid's eight times over the last four years. It is a wonderful escape from the English weather. I would have preferred to keep it a secret but I have been disturbed by some of the very unbalanced and papably ridiculous reviews of the hotel. So let us put the record straight.

Reids charm is a combination of its magnificent surroundings and its ability to make you feel as though you are the only guests in the Hotel. Privacy, good manners, understated luxury and sophistication make it stand truly apart. In a funny way you have to fit into Reids and it will in turn make ever effort to fit you.

If you want to go for snob value to demonstrate you can afford it or are an attention seeker, then do not bother as you will not enjoy it, you will make a fool of yourself and there are many other choices open to you. I would recommend it for infants but otherwise Children who cannot behave very well are an absolute no no.

Cuisine, service standards and cleanliness are first class and metronomic in efficiency. Staff take a pride in what they do. The Gardens are magnificent - take a stroll at night to see them in a totally different perspective - wonderful for photography.

The refurbishment has gone well and The Spa state of the art- if you really wantv to use the web it is there - but why are you at Reids if this is what you need? Think carefully about this before you go. If you want to catch up with yourself, relax and slow down then you will find no better place to indulge. But keep it to yourself !

Great Hotel - Rooms not large - overpriced

from semsemsemsem
We spent our first 5 nights at the Cliffs Bay Hotel and then moved to the Reids for 2 nights. We are very happy that we experienced staying at Reids. However though it's a great hotel, it is way over priced; yet I still recommend it. We payed $640 a night compared to $300 at the Cliffs for a much larger room and bathroom. The facilities at the Cliffs were fantastic and that hotel has greater value.

Our room at the Reids was a premium room. It was newly refurbished with a beautiful view of Madeira. However it was not all that large and the bathroom only included one sink, not 2 like at the Cliffs Bay.

The hotel has 3 pools; none indoors. Two are located above the sea; one is heated with normal water and the other had salt water but I believe it was not heated.

The other pool is small and is a rock pool by the sea. The terraces located by the ocean are unique. You take an elevator down to the ocean facilities. The ocean water is cold but after a while you get used to it and it is a great experience.

The French and Italian outdoor restaurants were great. The staff at the hotel were also great. Many people say that the hotel is snobbish but we disagree.

The continental breakfasts were not impressive. The bread and toast was not very good but the croissants were good.

It's worth staying here once but we enjoyed the Cliffs Bay just as much and we were more comfortable there due to a larger room and bathroom. We also visited the new Royal Savoy which to us seemed wonderful.

Grand Dame Hotel Still Very Much Alive and Kicking

from ivanciment
Though it's a large hotel, I felt like I was being looked after very well by the unusually attentive concierge staff. If I mentioned that I wanted a bottle of wine from the boutique and it had closed, voila, the bottle appeared in my hotel room. I like the fact they don't nickel and dime you in that the business center is free with 24/7 internet and soft drinks from the mini bar are free. TV had lots of choices. The public rooms and gardens in this hotel are gorgeous and so is the view. My junior suite was on the 8th floor of the main building and had 2 terraces, a 3 way view, a large bathroom and very nicely decorated bedroom. I saw a few rooms, none of which were small but I would definitely want to be in the main building which is more authentic and historical, even if you may have to go up some strangely placed stairways to get to your room -- but I think that's part of the charm of the place. The main dining room was excellent and the live music and weekend swing dance is a plus, the French restaurant was quite good and the Italian restaurant to me was disappointing as I found the southern italian food very saucy and not all that great. Breakfasts were also fairly average. The spa had not opened yet and I was disappointed about that because I thought it had already opened. I got good shopping advice from one of the chamber maids and the concierges were helpful too. Funchal is a very nice place to visit and my day tour around the island was fascinating. Madeira was more interesting than I expected and the Reid's Palace was not at all disappointing -- it is more than a hotel with a view, it is a great property being very well managed and truly one of the grand hotels that still is very much grand.

A nice break

from Identity1
My husband and I stayed at Reid's Palace for one week at the end of July 2006.

The hotel is old fashioned and is split into different levels and you have to use different lifts on different floors to get to certain parts of the building, this takes a while to get used to as it is confusing to begin with. If you were sitting by the pool and realised that you had left something in your ninth floor room it would take 15 minutes for you to go back and return to the pool so we did find this a bit of a pain.

Garden rooms are closer to the pool and have been refurbished but all rooms are well maintained as is the hotel in general (although old fashioned) and the grounds are fantastic with displays of all various types of plants and flowers which are all labelled.

We were surprised by how many families with young children were staying at the hotel, as we had imagined it would be more older people, maybe this was just the time of year we stayed there? We were disappointed really as we had expected the pool area to be nice and peaceful with older people wanting to relax, but instead we found badly behaved children running wild and we had to keep moving which was annoying.

On our first evening we dined in the ‘Dining Room’ restaurant. The dress code was jacket and tie for men which was acceptable as we knew the rule but when my husband (who felt more comfortable eating without his jacket on) attempted to remove it, one of the waiters rushed over and told him that he could not take his jacket off !

The strange thing is that another guest wore his suit along with what appeared to be trainers in the same restaurant.

The dress rule for afternoon tea is long trousers and shoes – again if you are sitting by the pool and wish to have afternoon tea you have to walk all the way back to your ninth floor room, get changed for afternoon tea and then go back again – it was too much trouble for us so we didn’t bother and just ordered drinks to our room.

Many of the staff must have been trained at some sort of military camp as everything seemed to be done military style !

The pool attendants were extremely helpful and would always rush over to help and find you a sunbed and towels.

We were sitting by the pool one day and a family walked along past the pool with their dog and then sat on the grass nearby. They were moved on to another part of the bathing area but I can’t understand how the rules can be so strict on certain things and then not on others. Who wants their children to run in dog mess on their way to the pool?

The drinks from the pool restaurant were out of date several days running – I don’t recommend having an orange tango as I’m sure you’ll find the date ran out in June !!

Husband was violently sick after a meal at the Brisa do Mar restaurant, not sure what caused it but unfortunately it put us off dining there again.

Our favourite restaurant was the Villa Cipriani, we ate there three times during our stay and the food was lovely, and staff were friendly and welcoming.

One thing to note - don’t book a hire car through reception, use your tour operator. We made the mistake of booking through reception and we didn’t realise until we noticed our tour operators quoted price, which was nearly half as much as the company the hotel use.

Overall our stay was enjoyable and if we visited Madeira again we probably would stay at Reids Palace.

s Palace

from RJWASHINTON
My husband and I spent 6 fabulous nights at Reid's. We are very fussy when it comes to our vacations and Reid's did not disappoint. The room was very comfortable and we had an amazing ocean and garden view. There is so much to do around Madeira that we could have stayed for another week. The staff was very helpful in arranging tours around the island. The pool is gorgeous and so is the view from the pool area.

T BELIEVE THE HYPE !

from TravelBugLondon
Stayed at the Reid's Palace during our kids' half term break at the end of May. We booked a bit late and settled for Reid's. Usually we stick to long haul exotic destinations and Four Seasons resorts - by the end of our week long break at Reid's we couldn't wait to get out.

First, the hotel touts itself as some charming palace of a bygone era - a charming excuse for its rickety rooms with modest facelifts. For the amount they charge, they should know that in this day and age - if one has to stand in the bath and pull a smelly shower curtain across to take a shower, then you are NOT in a five star hotel. They should visit the George V in Paris or the Oberoi hotels in Rajasthan for a tutorial in elegance.

Second, the place has all the ambience of "an old age home". We have nothing against old people and I was not looking for all night raves (actually in bed by 11pm). But imagine spending a week with miserable, unsmiling old people all around you. A couple we met by the poolside commented exactly the same. For some strange reason, the old people here were pretentious and seemed compelled to act like snobs (like they were all contestants in some kind of old folks "pretend to be wealthy contest !"). Couldn't understand this one.

Plus all the useless guys (playing concierge) in the booth by the door are clueless and should be fired.

I can go on... but to cut a long story short, this hotel's claim to fame is that Churchill stayed here once. Well, not a lot has changed since his last visit (the bathrooms for sure !). Give this hotel a miss.... you will like this hotel if you don't know any better. Your money for sure can buy far better luxury and ambience than this hole !

If you have to visit, wait till you are over 70 and until after you have had your first attack of delusions of grandeur ! You will then for sure enjoy this hotel but you may pass away from sheer boredom.

s Palace

from cutibaguti
Just returned from 4 overpriced, underwhelming sleepless nights at Reid's Palace. There was nothing palatial about our poorly maintained room (#960) with it's stopped-up tub, broken a/c, shorted-out television, warm mini-bar, and back-breaking mattress. Nor was there anything royal about the brusque service and snubbish, unconcerned attitude of the poorly trained front-end staff. After our 3rd complaint about our malfunctioning mini-bar, with it's oh so complimentary hot non-alcoholic beverages, we requested a room change from the Front Desk Manager. His cold, succinct response was for us to return to the front desk at 10am the following morning to see an alternative accommodation on the 5th floor (one of their newly-renovated rooms). At 10:05am, bleary-eyed from another glorious night at the palace, we were informed that the alternative room would not be available for viewing until 4pm. At 6pm (a very long 18-hours after our initial request), we were led to room 524. It was about 1/3 of the size of the room we were currently staying in (we had paid for a premier sea view) with 2 twin bed mattresses pushed together. Although it had working a/c and a much more modern bathroom, the location of the room was appalling. It was situated on the 5th floor directly across from the elevator bank, next to a conference room, and around the corner from the hospitality desk. Not ideal for a quiet romantic stay. We graciously declined the half-hearted attempt at appeasement, and were offered no other options, no compensations, no further maintenance, and most-importantly, no apologies. Beyond our disgruntlement about our room and mistreatment, the food in Les Faunes was atrocious, the sea-level pool was 3/4 drained, and we were never told anything about Madeira attractions, dining options, or the like. We felt isolated and abandoned and unhappy, and all of this for over 420 Euros per night. I must say in closing, the staff, service, food, and atmosphere at their Italian Restaurant was excellent. With it's off-property location, one must wonder -- is it part of Reid's at all? I guess there is more profit in numbers -- because the hotel staff only seemed to dote upon their large group and conventioneer guests. Oh well, I guess it's back to Hawaii for us, because Reid's Palace is a royal disappointment.

Not quite what I had expected

from fairyjay
I arranged a special trip with my mother, to celebrate her 80th birthday. Coincided with the flower festival, so seemed ideal.

Reids is a beautiful building, and has just been refurbished. Public areas and facilities were very good, as was the food.

My only grouch is about the bedrooms, which I had been told were part of the refurbishment, but this was clearly not the case. My room was extremely small, there was literally a 300mm gap between the side of the bed and the dressing table, and I had to move the one soft chair to open the wardrobe door, to see in the full length mirror. It was not awful, but it was not the 'something special' I had expected. We had booked single rooms, so whether that had any bearing, I don't know.

The staff were very good on the whole, helpful and friendly.

s!!

from Anonymous123
My husband and I stayed here for part of our honeymoon. It was sensational! They picked us up at the airport and greeted us by name as we entered the hotel. We were upgraded to the suite on the top floor of the hotel - took the elevator to its top floor, then down the hall and up a flight of stairs to our very private, enormous room with separate sitting room, kitchen, and large balcony. French doors separated the bedroom from the sitting room and the bathroom was all marble and gigantic. We were welcomed with champagne, a fruit basket and port.
Service was superb, with experienced and friendly waiters who were excellent at pairing Portuguese wine with our meals. The food was phenomenal, especially the afternoon tea, which is not to be missed!
We took advantage of the landrover safari and got to see parts of the island we never would have seen. Excellent, memorable stay - we can't wait to return!

Top Local Tips for Funchal

watch out for lost luggage TAP from Lisbon has a habit of losing luggage. Not a rare thing either. Take stuff withyou in case your bags don't arrive with you. We got ours at 3:30AM the same night, while we got in at 2PM...so it was very upsetting.

Eat in the old town of Funchal There are some great local restaurants in the old town of Funchal that are worth trying.

Taking a Ride Everyone should experience the thrill of the basket ride from down the slopes of hills to Funchall. This is unforgettable. Also a walk along the Laverdas is something that repays the effort involved.

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Other names for Reids Palace Hotel

  • reids palace hotel funchal
  • reids palace hotel
  • reids palace funchal
  • Address: 139 Estrada Monumental - Funchal - 9000 098 - Portugal
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"Elegant and beautiful" - Pamela Cranefield

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