Sheraton Lisboa Hotel and Towers

, Lisbon, Portugal
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Sheraton Lisboa Hotel and Towers

, Lisbon
4 star

Rooms: 376

1 Rua Latino Coelho Downtown - Lisbon - 1069-025 - Portugal | 21 3120600
545 Traveller

Reviews - Sheraton Lisboa Hotel and Towers

Historical Traveller Reviews of Sheraton Lisboa Hotel and Towers

Really want to give a good review

from argatha
I was one of the first people to stay at the newly (a week ago) reopened Sheraton Lisboa, so hopefully can shed some light on the changes!

The hotel is still undergoing renovations even though they have reopened - the top floor restaurant, spa, and business center are all still closed, and the front driveway was still under construction.

I was upgraded to a large two-room junior suite with a view of the city located on the 25th Club Floor (helps when the hotel is practically empty!). The living room had a big window, small sofa, two chairs, flat screen TV, a table that doubled as a desk, and even a second bathroom!

The bedroom also had stunning city views and a mechanized shade to keep out the light. A highlight of my stay was waking up in the morning and watching the sun come up over the beautiful city of Lisbon (sunrise was around 7:30 a.m.). The closet was a bit small but roomy enough for me, and had enough hangers for a change. The bed was the standard Sheraton (comfortable) bed with a choice of firm or soft pillows. There was also an electric kettle, minibar, safe, and iron.

The suite had dark hardwood floors, nice rugs, fabric and leather walls, white marble and glass in the bathrooms. Very stylish. The public areas of the hotel were furnished in the same style; I assume the other rooms are as well.

The bathroom was a good size, with an opaque glass walled shower stall and separate toilet and bidet area. The main bathroom had a red marble and steel counter with two sinks and plenty of room for toiletries. The bathroom was a little odd because the tub/sink area had a clear glass enclosure that looked directly into the bedroom, but you could lower (mechanically) glass-enclosed miniblinds to preserve modesty if needed (I liked that you could watch the flat screen TV from the tub with the blinds up).

Most of my complaints were really just nits. The only full-length mirror was on a side wall and faced the dresser, so it wasn’t very useful. As usual in a European hotel, there were no plugs in the bathrooms or even near a mirror, so it was a pain trying to do my hair. No non-slip mats for the shower and/or tub. No clock in the bedroom (I knocked the lamp on my head groping for my cell phone clock in the dark). The shower didn’t have good water pressure. No conditioner, and the bath products were nothing special.

There were a total of six (!) light switch panels, and no way to turn off all of the lights at once. I ran around the different rooms a lot trying to turn lights on and off, and even then it was a little gloomy (not sure why hotels seem to think “stylish” equals dim lighting).

The room was quiet and calm, although I did hear a few car horns now and again (although not at night). However, I don’t think there were more then 30 people in the hotel during my three-day stay, so I can’t say what it would be like if it was full.

The restaurant was typically overpriced but I thought both the soup and dessert I tried were quite good. I found the cold breakfast buffet to be pretty scanty for a 5-star hotel, but you could get made to order hot food as well. I began to hate the really loud new age music being pumped out from the bar area that was inescapable in the lobby and restaurant.

The major, and I mean major, problem was the horrible sewer smell that would come and go (but came more often than not) in the room.

The first morning I thought I might have stepped in something the night before, but then realized that the drains were giving off a sewer-like aroma. I was running late for work so I didn’t call down to the front desk immediately, and when I got back at night the smell was gone. However, I woke up to a bad smell in the night that was gone in the morning, but came back after my shower. About this time the water started to small bad, too.

When I called down to the front desk, they were very accommodating and sent someone up to clean things out and spray the drains, and immediately offered to move me to another room (the explanation was that I was the first person in the room since they reopened. Um, sure…). I didn’t move, mostly because I was feeling too lazy to pack up for only one more night, but also because I’ve always found water problems of this degree are never confined to a single room.

I really wanted to use the bathtub, but the bath bomb I bought couldn’t mask the stench of the water enough for me to be able to even think about getting in. Strangely (luckily?), I didn’t notice the water in the shower smelling bad, only the tub and sinks.

So, in summary, even though I really want to give this hotel a good review, I just can’t. Until someone can confirm it was an isolated thing in that particular room, or they fix the water, I’d probably choose to stay elsewhere (although, so be honest, I liked it enough that I might, just might, consider taking a chance on staying there again anyway).

I really liked it.

from gatototo
Modern yet cozy and in the heart of Lisbon. Great location, all amenities and excellent prices. Highly recommended.

t be fooled by the self proclaimed 5 star image!

from A TripAdvisor Member
I went to Lisbon for an extended weekend break. On the website of the hotel it's
mentioned that they are a 5 star hotel. I totally disagree! I've been to 5 star hotels and this certainly isn't one. I would rate the Sheraton as a 4 star hotel and in some cases that's still too much. Only guests who are staying in suites receive a complimentary newspaper. I've been in 3 star hotels where this is all part of the service.
When checking in the receptionist mentioned that there was some renovation work going on on the top floors but that would only take place between 10 am and 6 pm. That wasn't true! On one day, the noise started at 8.30 am therefore sleeping late was not an option. The space of the rooms was okay but the furniture was old and the bathtub looked worn out. The biggest flaw that I perceived was the receptionist who helped us check in. I could not help but notice that she did not provide us any information about the facilities of the hotel. I had to ask for everything myself. Bad service!
Do not eat/drink in the hotel lounge bar; prices are ridiculously high!
Fortunately, I booked this hotel through a travel agent therefore the hotel prices combined with an airline ticket were cheaper than on its website. If you have to pay their own prices then you would not get a good deal. Their prices are too high for the quality of service they provide. It's not worth it! However, they did have an excellent breakfast buffet; a lot of choice and fresh (canned) fruit. Its location is good. I still had the feeling that I could walk in the area without feeling unsafe.
In general, I wouldn't recommend this hotel.

Good experience!

from Parisienne
I stayed at the Sheraton from 14 to 18 May 2006 with my husband for a congress, and I was a little downturned by the ongoing renovations, but they ended up not bothering me the slightest bit. We booked one of the tower rooms, which are currently in one of the lowest floors because the upper are being renovated. The health club and the pool were open and great, with all the new starwood/technogym equipment. The staff was very atentive to our needs, and that compensated for the lesser aspects of the hotel. I must agree that its a bit old and in need of updating, but we didn't feel bad at all. The breakfast was amazing, and had the best "pastéis de belém" (custard cakes) I ever ate in Lisbon or anywhere in Portugal. Most people took 3 on a plate for dessert after eating breakfast! The location is awesome for shopping, close to El Corte Ingles and Av. da Liberdade, where you can find designer shops, and its also quite safe even at night, unlike the downtown area. Overall I would definitively recomend this hotel and am even a bit anxious to return after the renovations have ended.

Not a 5-Star Hotel

from FrequentFlyer19
WARNING!!! THE HOTEL IS UNDER RENOVATION!!! Breakfast buffet was outstanding. But thats the only positive thing I can say about this place. The hotel is under renovation until Dec 06. Fitness center was closed, Pool was closed and construction noise can be heard through out the building. On top of all this, the bathtub was flooding when you turn the shower on high. The room was ok, old wallpaper, old furnitures, everything is old. Not a 5-star hotel in my opinion. Service was terrible. No price list on the bar inside our room. I called the reception desk to bring one up. It took them over an hour to do so. They gave us a brochure, but when we opened it, there was no price list inside. It was empty. Terrible.

Great old fashioned hotel

from A TripAdvisor Member
This was superb....

the staff where friendly,great veiws and comfy beds ( That was the most comfortable bed i sleeped in on my trip around brazil!)

The staff where so friendly they taught me some portugese! I loved the day core and it was a great place to stay in .... but i reccomed getting food somwhere else!

but overall it was a GREAT hotel

quite old-fashioned

from GN2
I've just returned from a three night stay at the Sheraton in Lisbon. The hotel is currently undergoing renovations and while I was there they were working on the very top floors. This means that both the health club and the rooftop bar are closed. However they are only doing construction work from 10am to 6pm so it doesn't interfere with anyone's sleep.

Overall this is an above average hotel but I'm not surprised they are renovating it -- the decor is quite old-fashioned, particularly the lobby bar which is very dated. However my room on the 18th floor was bright, with a very comfortable bed and great views over the city. The staff were also very friendly, with the exception of the porters at the front door -- I don't think I saw one of them smile at any stage!

In summary, if you can get a decent rate then the Sheraton is worth a look, but if you're looking for something a bit more contemporary, try the Sana Lisboa Park across the road.

Lisbons Great

from klr
Rooms really nice, good location handy to a couple of nice shopping centres, breakfast was varied and well catered for however lounge bar prices overpriced in comparison to rest of Lisbon where food and drinks were excellent quality and value.

Superb hotel

from Bahadir
It could not have been better, it was bargain for what it was, fantasticly designed rooms, superb facilities (spas, saunas and gym), friendly staff. I would go back to Lisbon just to stay there again

Great Hotel

from demasoni666
I´ve been there for 2 nights stay and love it, clean, well located, and with a outdoor heated pool. very good, bit expensive, great restaurant in top floor.

Top Local Tips for Lisbon

Follow Me Lisboa - Magazine. Go to Turismo De Portugal at the Aiport as soon as you arrive and get this Magazine - full of great info as it updates any guide book you may have. The check out the Lisboa Card - which entitles you to discount - good vlaue if used wisely. Note Museums free on Sundays. Enjoy this city.

Lisbon not friendly to the disabled Most streets and sidewalks are made with small cobble-stones, and riding in a wheelchair was a challenge. Lisbon is less prepared to welcome people with handicaps than other European cities.

Be carefull for your money Metro is a great way of getting around. It's very well organized, clean and efficient. Taxi are cheap and so cheap that you let them scam you because you don't want to discuss. Our taxi driver charged us the double of what was on his meter and I let him do because I was too tired to argue. Be carefull at all times about your wallet. Pickpockets are very skillful. We nearly got ours stolen. It happened on the tram 15. Zippers are easy to open for them so be carefull and leav some precious documents you don't needto carry around in you room's safe.

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Other names for Sheraton Lisboa Hotel and Towers

  • sheraton lisbon
  • sheraton lisboa hotel
  • lisbon sheraton
  • Address: 1 Rua Latino Coelho Downtown - Lisbon - 1069-025 - Portugal
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