Grand Hotel, Krakow, Poland

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Grand Hotel Krakow

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     Rating

1/10

Official Contact Details - Grand Hotel

  • Address: 5 Ul Slawkowska - Krakow 31 014 - Poland
  • Phone: 12 421 72 55
  • Email:
  • URL: http://www.grand.pl/
  • Hotel Class:
  • Rooms: 58

""WARNING TO ALL TOURISTS THIS HOTEL IS RUN BY CRIMINALS!! I Booked a stay......"

"I wish to inform you that I stayed at the grand hotel in Krakow May 28th......"

Reviews of the Grand Hotel

3 reviews
Review this Hotel

Rating:

1/10
Run by criminals
Submitted by: Simon Golz in Jul 2007
  • Age Group: 26 - 30
  • From: United Kingdom
  • Young Couple
"WARNING TO ALL TOURISTS THIS HOTEL IS RUN BY CRIMINALS!! I Booked a stay with this hotel through this website to stay in Nov 06 and arrived and had a mediocre stay - settled my bill and went on my journeys. Should have been the end of the story right? Wrong. Inexplicably and without warning this hotel charge Ł245 again on my credit card in April 07. On request my credit card company enquired why this had been done and the response was this charge had been made as according to them I had no turned up in Nov 06. I pointed out to the hotel and my credit card company that I had stayed and infact had paid the bill using the credit card (Of which my cc company can confirm) but the hotel have simply refused to reply to my emails or even refund me back this incorrect charge. NOT THE BEHAVIOUR YOU WOULD EXPECT OF A 5* ESTABLISHMENT - the behaviour of CRIMINALS so anyone choosing this hotel BEWARE!!"
15 out of 15 readers found this review helpful
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Rating:

1/10
Do not stay at the Grand hotel Kracow
Submitted by: Peter Bates in May 2005
  • Age Group: 41 - 50
  • From: United Kingdom
  • Business Traveller
I wish to inform you that I stayed at the grand hotel in Krakow May 28th 29th 2005, when we arrived at the hotel we was informed that our rooms (2 sets of guests one usa one uk) had been given away and they asked us to leave??? We had booked these rooms via internet and travel company in March 2005, they then said the rooms did not have water and that was the reason, we then explained that we would take rooms without water, the receptionist then admitted that she was telling LIES and said her manager had told her to do this. I then walked out of the hotel and walked into the hotel next door and asked them to inquire about room availability with the grand etc, and surprisingly yes there was rooms available, how could this happen we asked, we requested to speak to the manager and was informed she was away in Warsaw and the receptionist was laughing on the phone whilst speaking with her, however the manager then appeared some 2 hours later, again she could not have been in Warsaw and...... Read more
28 out of 29 readers found this review helpful
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Rating:

1/10
A lesson in how not to treat guests!
Submitted by: Mike Ashton in May 2005
  • Age Group: 41 - 50
  • From: United Kingdom
  • Mature Couple
As a special treat, I booked five nights at the 'five star' Grand Hotel, confirmed through Central Reservations. On arrival we were checked in, and after swiping the credit card and receiving my room card we were informed that we could only stay four nights. They said that they had never confirmed five nights with CR. But, they also said, not to worry, there may well be a cancellation and if not, we could stay next door at the Hotel Saski at the same price. This was not what we wanted to hear, but mistakes happen, and at the worst, we only had to move next door. Every day of our stay we asked for an update on our situation. Every day we were told the same. Don't worry, We haven't had a cancellation yet, but we will let you know. On the fourth morning, we still hadn't been told anything. So - bearing in mind we didn't know whether we were still staying or not, we asked for confirmation only to be told that there were no cancellations, there was no room at the hotel next door and...... Read more
35 out of 35 readers found this review helpful
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