Grand Hotel, Krakow, Poland
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Grand Hotel, Krakow
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Official Contact Details - Grand Hotel
- Address: 5 Ul Slawkowska - Krakow - 31 014 - Poland
- Phone: 12 421 72 55
- Email:
- URL: http://www.grand.pl
- Official Website:
- Hotel Class:
- Rooms: 58
""WARNING TO ALL TOURISTS THIS HOTEL IS RUN BY CRIMINALS!! I Booked a stay with this hotel through..."
"I wish to inform you that I stayed at the grand hotel in Krakow May 28th 29th 2005, when we..."
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Reviews - Grand Hotel
3 reviews
(Showing 1 - 3)
Run by criminals
Submitted by: Simon Golz in 07/23/07
- Age Group: 26 - 30
- From: United Kingdom
- Traveller type: Young Couple
"WARNING TO ALL TOURISTS THIS HOTEL IS RUN BY CRIMINALS!! I Booked a stay with this hotel through this website to stay in Nov 06 and arrived and had a mediocre stay - settled my bill and went on my journeys. Should have been the end of the story right? Wrong. Inexplicably and without warning this hotel charge £245 again on my credit card in April 07. On request my credit card company enquired why this had been done and the response was this charge had been made as according to them I had no turned up in Nov 06. I pointed out to the hotel and my credit card company that I had stayed and infact had paid the bill using the credit card (Of which my cc company can confirm) but the hotel have simply refused to reply to my emails or even refund me back this incorrect charge. NOT THE BEHAVIOUR YOU WOULD EXPECT OF A 5* ESTABLISHMENT - the behaviour of CRIMINALS so anyone choosing this hotel BEWARE!!"
Do not stay at the Grand hotel Kracow
Submitted by: Peter Bates in 05/31/05
- Age Group: 41 - 50
- From: United Kingdom
- Traveller type: Business Traveller
I wish to inform you that I stayed at the grand hotel in Krakow May 28th 29th 2005, when we arrived at the hotel we was informed that our rooms (2 sets of guests one usa one uk) had been given away and they asked us to leave??? We had booked these rooms via internet and travel company in March 2005, they then said the rooms did not have water and that was the reason, we then explained that we would take rooms without water, the receptionist then admitted that she was telling LIES and said her manager had told her to do this. I then walked out of the hotel and walked into the hotel next door and asked them to inquire about room availability with the grand etc, and surprisingly yes there was rooms available, how could this happen we asked, we requested to speak to the manager and was informed she was away in Warsaw and the receptionist was laughing on the phone whilst speaking with her, however the manager then appeared some 2 hours later, again she could not have been in Warsaw and again a lie, now please remember this is a 5 star hotel and this is not what you expect from them, especially when they threaten to phone the police because we complain about not having rooms available. We were then given one single room and one double room both rooms the air con did not work and we was moved again. the breakfast was warm and the cheese was seriously off!!!, we requested a wake up call which we never received and missed our trip to Auschwitz!!!!!, we requested an iron only to have the phone put down on us, we requested a final meeting on the last day for 11.00am and the manager arrived at 12:25 and I had a taxi booked for 12:30 leaving no time to discuss the hotels terms and conditions, the managers boss as she described him pretended to not understand us he walked in at 11.45 and went upstairs, all he had to say was "why you no pay" and smiled to me he was taking the **** is he supposed to run a quality hotel with an attitude like this?? I really do not understand his attitude, he actually looked a little gay to me and said if I do not pay he will call the police as I left the hotel the police arrived even though I had paid. Now I can assure you that I will post this information on every website in the world to penalise you and your business and reputation will be ruined unless you credit both myself peter bates and Randall goldring for the shabby disgraceful and insulting stay I had in your hotel, please be assured that I will continue this posting of information for many many many many many years. Over to you!
A lesson in how not to treat guests!
Submitted by: Mike Ashton in 05/06/05
- Age Group: 41 - 50
- From: United Kingdom
- Traveller type: Mature Couple
As a special treat, I booked five nights at the 'five star' Grand Hotel, confirmed through Central Reservations.
On arrival we were checked in, and after swiping the credit card and receiving my room card we were informed that we could only stay four nights. They said that they had never confirmed five nights with CR. But, they also said, not to worry, there may well be a cancellation and if not, we could stay next door at the Hotel Saski at the same price. This was not what we wanted to hear, but mistakes happen, and at the worst, we only had to move next door.
Every day of our stay we asked for an update on our situation. Every day we were told the same. Don't worry, We haven't had a cancellation yet, but we will let you know. On the fourth morning, we still hadn't been told anything. So - bearing in mind we didn't know whether we were still staying or not, we asked for confirmation only to be told that there were no cancellations, there was no room at the hotel next door and we would have to be out by 12.00 noon. No attempt whatsoever had been made to resolve the situation. Unsurprisingly, we were completely and utterly astonished and asked to see the Manager. At first we were told that he was in a meeting then after further demands, we were told he was not available that day at all, and that there was no-one in charge who we could see. To cut a long and depressing story short reception grudgingly reserved us a room at the Novotel Krakow Centrum, which of course we had to pay for. On the final full day of our holiday this appeared to be the only choice yet to pay for a hotel we didn't want to stay in, in a location that we didn't want to be in. It would have been so easy to solve the situation. Yet despite repeated questions, the staff at the Grand Hotel lied to us on a daily basis.This is supposed to be a five star hotel. If you want to stay here then give it a go, but my advice would be:
Get your reservation cast in stone. Do not believe anything you are told by the hotel. On a more positive note, the hotel is in a great but noisy location, even if there was no bar, or cafe (closed for refurb when we were there).
Oh, and watch out for the mini-bar prices. If you want friendly, helpful staff try the Novotel. The position is not as good and the place not as luxurious, but at least you know where you stand.
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