Best Western Hotel Spaander, Volendam, Netherlands

 

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Best Western Hotel Spaander, Volendam

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1.0/10
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Official Contact Details - Best Western Hotel Spaander

  • Address: Haven 15 - 19 - Volendam - 1131 EP - Netherlands
  • Phone: (+31) (0)299 36 35 95
  • Email:
  • URL: http://www.spaander.com
  • Official Website:
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"Last November I and my wife (who is Irish from origin) travelled to Holland for a well-deserved..."

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Reviews - Best Western Hotel Spaander

1 review (Showing 1 - 1)
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Rating:

1/10
Fish Should be undercooked!!!!!!!
Submitted by: Roy Schoenmaker in 01/13/06
  • Age Group:
  • From: Ireland
  • Traveller type: Young Couple
Last November I and my wife (who is Irish from origin) travelled to Holland for a well-deserved holiday. After visiting most of my family, we decided that it was time for my wife to see a bit more of the country I was born in. We decided to drive around and stop to stay the night in Vole dam. Hotel Spaander was found quick enough overlooking the "ijsselmeer". We checked into the hotel and booked a table for dinner that evening. Now I don't know what was worse, dinner itself or service we received!!!! For starters my wife had the fish soup, which was so thick it could have been used as cement. I had a soup made out of sweetbread, smoked salmon and green asparagus tips. Sounds very interesting, so therefore the disappointment was huge as the soup came out curdled!! We are not the type of people that complain even though maybe we should have. Main courses came next. Medallions of monkfish on some sort of risotto with a jus of shrimp for my wife, and I opted for veal-liver with pancetta and shallots. The monkfish was not cooked. And when I say not cooked, I mean NOT cooked, not undercooked. We send back the monkfish to be cooked a bit more. It came back and I would say it was just heated under the salamander with plate and all as the risotto was now as hard as brick, or they used some of the fish soup to bind the risotto. Some sort of meat jus was on the plate now???? My liver was served blue, which can be classed as a danger to health. At this stage I was so disappointed that I wouldn't even bother sending this back. We then had to wait for a full 40 minutes before the waitress cleared the table. We could see her through the window of the restaurant, sitting down, drinking tea and smoking cigarettes in the lobby of the hotel. As a standard question while clearing the table if everything was ok, we ventilated our disappointment. The reply to the undercooked fish was and I quote:” well, do you ever eat fish? Fish needs to be undercooked!" If I ever heard of a lame excuse this would top the list, shortly followed by the explanation of the blue liver." Our chef cooks all the liver like this otherwise it would be rubbery." Personally I prefer rubbery meat then a food poisoning. Being a head chef of a very successful and award winning hotel in Ireland I have never come across so many errors and incompetent staff in one night dining out. We declined the offer of dessert, tea or coffee as we had enough disappointment for one evening. We asked for the bill and got charged the full amount of dinner even though the monkfish was hardly touched and a shallot was eaten of the veal dish. Hotel Spaander has again proven his reputation as one of the worst hotel/restaurants within Holland. According to a former head chef I used to work for in Holland I should have known as this was already known at the time I attended the hotel school. Hopefully nobody reading this review will make the same mistake by staying and dining at hotel Spaander in the near or far future.
 
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