The Palace Hotel

, Sliema, Malta
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The Palace Hotel

, Sliema
5 star

Rooms: 161

High Street - Sliema - SLM 1542 - Malta Hotel Website | | 00356 21333444
909 Traveller

Reviews - The Palace Hotel

Historical Traveller Reviews of The Palace Hotel

Mo Scotland )

from ANTIQUEHUNTERS
Originally booked the Palace for a week at the end of September and ended up staying for two.
We thoroughly enjoyed our stay, friendly staff, clean room, very comfortable bed, and excellent food.
We will definately stay at the Palace again.

Not quite finished but will be a super hotel

from luvmyhols_7
Stayed at the Palace Hotel for one week from 3rd Oct. Unfortunately there was an overbooking problem when we checked in and we were offered a room at the sister hotel next door - The Victoria. We agreed to stay there but expressed out disappointment at not being able to stay at the new Palace hotel. We were however offered a room there after staying in the victoria for one night, and so decided to move over. The Palace is ultra modern (marble everywhere) and when totally finished will be an excellent hotel. I believe the spa and indoor pool will be finished early next year. Extremely comfortable beds & pillows. Spotlessly clean. Very nice staff and the choice of food for breakfast was excellent - all tastes catered for. We had a room on the 7th floor and had a view of the sea over the rooftops. Very comfy sunbeds and the infinity pool on the roof is a certainly a talking point. For the price we paid it was great value for money for a 5 star hotel.

Great hotel

from leeds09
We stayed in the Palace for a week in late September. After reading the initial reviews, we were very worried but decided to keep our booking and see what happened. On arrival the staff were really friendly and our room was fantastic. Very comfortable beds, plenty of space and high level of cleanliness. There were a couple of little things that weren't quite finished to a 5 star standard but these were only minor.

Our rate didn't include breakfast, so we ate at the hotel one morning which was ok but for the other days we went to a cafe on Sliema seafront called 'chat and chew'. They do great scrambled egg on toast and tea at very reasonable prices. We did have a main meal at the hotel one night which was really really good.

They are still doing some building work at the hotel but we never saw any workmen in the main areas. We regularly used the pool and sun terrace on the roof which was very nice. They have very comfortable sunloungers and a pool bar serving snacks, sandwiches and drinks. You also get a fantastic view over to the capital Valletta.

I would definitely recommend staying at the Palace. It is a great location on a quiet street which you can use to explore the island.

t be put off by the initial negative reviews

from TripfanEngland
I travel to Malta regularly on business and decided to give this new hotel a go. I was booked in from 11th - 18th September. I have to say that I was rather worried after having read some of the reviews posted here. My husband accompanied me on this trip and wasn't particular impressed by the 7.20am fire alarm tests or the early morning drilling in the neighbouring room. However, the hotel was lovely, extremely spacious with comfy beds and flat screen TVs. We found all the staff extremely polite and helpful. I was working from my room some afternoons and ordered room service which came promptly and was delicious. There was an excellent choice at breakfast and you can enjoy this outside watching the world go by. The pool area was lovely with plenty of sunbeds and shade if you want it. The hotel is well situated for the sights and being off the main drag in Sliema is quieter than a lot of the Sliema hotels (church bells and drills excluded!).
Don't be put off by the initial negative reviews of The Palace, it's going to be a great hotel and if you are prepared to put up with a bit of noise, now is a good opportunity to stay in a top class hotel at a very reasonable price.

Fantastic hotel but not a 5 star yet

from mirandaann
Having read just the first review on this page I was hugely worried about staying in this hotel. But these concerns were largely unfounded. Yes it was still being built, but really this did not impact our stay at all. We had 2 rooms, and yes there were teething problems, but these were minor & when reported we had a maintenance man there within minutes. They do have issues with some TV's, and the finish on the rooms is messy - paint splats, wood being scuffed. The pool area is fantastic, and the loungers extremely comfortable. The location is fab, breakfast good & staff helpful. Housekeeping needs to be improved up to 5 star standards then it will be great.

Highly recommend, and once the teething probelms are sorted out I'm sure it will be a great 5 star hgotel (and prices will increase!)

Prior Worries Unfounded

from Gingerpumpkin
Spent a week at the Palace between Sept 8th - 15th. Arrived with some trepidation due to previous reports concerning the unfinished state of the place (I actually had a very useful correspondence with other guests on the Trip Advisor Forum).
I guess the 'trepidation' was good as my wife and I expected to be greeted by something akin to a 'Holiday Nightmares' TV programme. As it turned out we need not have worried.
At the time of our stay the hotel was not completed. However,
there were no visible signs of work in the downstairs reception areas or on our floor (4th). Work did continue in the Spa area which wasn't open and muffled sounds of drilling from the area did commence from c.9.00 am every morning. So, if you plan to go within the next month or so and you expect to use these facilities my advice is do not book. Also if you are an extremely light sleeper who likes to lie in after 9.00 am, again do not book.
In fact if you are a light sleeper you are more likely to be disturbed by the neighbourhood church bells.
That is the negative side of things.
On the positive - we had a fantastic time at the Palace. The staff were extremely helpful, courteous, friendly and efficient. Everyone we came in contact with were as professional as one would expect at a 5star hotel. Our room was spacious, the air con worked well, we had a nice big flat screen TV with numerous channels (including Al Jazeeraz), the beds were large and comfortable, everything was spotlessly clean, the room safe worked, there were plenty of freebees in the bathroom, and my wife particularly liked the fluffy dressing gowns. The outdoor pool on the roof was excellent and included the most comfortable sun loungers we have ever experienced. We also had a nice balcony with sea views.
OK there were some snagging issues in the room - drips of paint where there shouldn't be - but these were largely aesthetic. For the introductory price of 100 euros per night we certainly were not going to complain.
Some peole will complain though and if you are the type of person who has to have absolutely everything 100% just right then I'm sure you will find plenty to keep yourself busy at the Palace.
As for the area of the hotel we thought it was excellent. 5 minutes away from the ferry to Valetta and the Sliema bus terminal one way. 5 minutes to the promenade and some truely excellent restaurants the other way (do try the Kitchen and the Barracuda - although you may need to book at both).
As a destination Malta is very worthwhile with some very interesting sights to experience.

Terrible Service

from Macsa
My wife and I booked this hotel to treat ourselves during a trip to Malta. I really wish we had never gone near it We booked a double room online. On arrival to the hotel they had no record of our booking. I had to show the actual online booking to the receptionist as a confirmation code was not enough! She had no idea what was included in our rate, and plainly no room had been set aside for us. We were informed that the only room available was a twin room. When I explained that this was not acceptable, she telephoned her manager and explained that a suite was available but we would have to pay another EUR50 extra per night. This was not acceptable to us and I asked to speak to the manager - he would not move from this position. I really have never experienced customer service like this in any other so called 5* hotel in the world. At one point he was even shouting at me that the rate he had offered was in-fact very good!! These people obviously have no idea about customer service. They have a new shiny building, although we did notice some water damage in the reception area - It has only been open for 6weeks! Perhaps they do not realise that it is service that makes a hotel 5* and not flashy light fittings. We ended up leaving the hotel and stayed instead in the Radisson SAS which was far better. Don't stay at the Palace.

Excellent, but not quite finished !!!

from warburs
Just stayed at the NEW Sliema Palace Hotel and very impressed by the place generally, although it's not fully finished yet!! We got a very competitive rate due to it's recent opening, but were slightly apprehensive due to the lack of information/reviews available when booking.

However, we took a chance and were not disappointed. Fantastic rooms, brilliant rooftop pool area and great service. We were disappointed though to find that some of the advertised facilities were not actually open yet and feel slightly let down by the online travel agent.

There are better locations to stay in Sliema/St Julians but you will struggle to find a nicer hotel without breaking the bank.

Lots of great places to eat in and around the hotel, particularly 'The Kitchen' restaurant on the Sliema promenade.

Still under construction but good value

from SrednaLondon_UK
We got a good rate at this hotel (introductory rates were ~ 100 euros/night) which made us accept some of the less-than-perfect aspects of our stay:

The fire alarm would go off almost every morning. No announcement about testing was made, no apologies offered. The evening before our departure a letter was delivered to our room annoucing fire alarm testing the next day. No explanation offered for the previous mornings' awakenings.

Work is still being carried out at the upper floors (6, 7, 8 and 9) every day including Sundays. Frequent noise in rooms (drills and cutting sounds from neighbouring and above rooms). Our room initially didn't have a door to the bathroom. A door was subsequently fitted but didn't fit well. The maintenance crew who came to rectify it told stories of how all the expensive fittings that had been ordered for the hotel didn't fit as the people who built it didn't adhere to the architects' detailed specs (e.g. our shower had no door/curtain, the maintenance chap said it was "a [--] disaster" - that the doors in tempered glass that had been ordered didn't fit the showers and they were in the process of being re-cut locally.

The noise, missing bits and the alarm mishaps we would forgive as growing pains.

Less easy to forgive and more symptomatic about the staff was the general uncleanliness and responsiveness:

Uncleanliness: the pool (see below) and the rooms: the room cleaning missed obvious lumps of dust (especially prominent due to a brand new carpet at the end of the bed) and frequently forgot to restock basics (toiletries, towels, toilet paper etc).

The most annoying incidents we encountered were:
* once returning to our room and finding the door unlocked(!)
* once calling the reception for towels (which the cleaner had not re-stocked) and having to wais > 1 hr (3 calls later, no towels in place).

The hotel has a swimming pool on the roof which I believe is shared with another property owned by the same company (Victoria? [--]). The pool water circulation was stopped a couple of times while we were there resulting in slightly stagnant water. It was also not frequently cleaned resulting in lumps of hair on the bottom and bits of styrofoam and plastic floating on the surface. Quite disgusting.



WARNING:
[--] is not the official hotel website (despite appearing like it) and it meant us missing out on additional opening offers (e.g. a free dinner for shorter bookings or a free night for longer bookings)
[--] IS the official website

hotel is not ready

from SouthHeffer
We should never have been booked into this hotel- arrived in a party of 3 couples 2/08/07 at 3-30pm and spent the next five hours in reception the hotel is just not finished, builders are still working all over the hotel and it is dusty and dirty. No running water in the rooms -plenty coming out of the ceilings - no air con - electrics not complete and dangerous - lifts do not work and when they did - no stopping where you wanted it too. fire escape incomplete and badly fitted.The hotel needs closing and work completed before it accepts any more guests. Holiday company moved us to another hotel on the island and were extremely helpful but too many companies seemed to know that this hotel would not be up to scratch.

Top Local Tips for Sliema

Restaurant Raffael = great value Raffael Restaurant is a great water-side restaurant. Very good value and much better food than the hyped 'Papparazzi' 25m further up. Walking distance or a 20 cent bus ride from Sliema. (It's in Spinola Bay, St. Julian's)

Great options for foodies If you like great unpretensious food options then they are here in abundance. St Julians is the culinary epicentre but lots of great restaurants in Sliema and St Julians. Try 'The Kitchen', 'Barracuda', 'Zest' and 'Dolce Vita'

Palazzo Falson The Palazzo Falson in Mdina is a must. Even if you never plan to visit a house museum again you must go to this one. Assessing this type of attraction is what I do for a living and this is the best example I've ever been to. There is also a really good cafe with probably the best views you will be able to find of Mdina.

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Other names for The Palace Hotel

  • palace hotel sliema
  • Address: High Street - Sliema - SLM 1542 - Malta
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