Qawra Palace Hotel

, Qawra, Malta
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Qawra Palace Hotel

4 star

Rooms: 392

Qawra Coast Road - Qawra - SPB 08 - Malta | 21580131
617 Traveller

Reviews - Qawra Palace Hotel

« 1 2 »
1/10
Rubbish
Submitted by: Ian in 15/08/08
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Honeymooners
My new wife and I went to the qawra place for our honeymoon,as my father had been there before and said it was nice and also he had paid for us as a wedding present.
When we had arrived at the airport, we were picked up by a beat up transit van driven to the hotel as if in a race. The bags were then dumped by the door. My wife was expected to carry her own bag even though she had her foot in plaster ( she had broken her foot before the wedding )
The keys to our room just slapped in my hand, not even told were our room was. When we did find our room, the air control was hanging off the wall and wires comming from the light switch. When we told the reception, all we got was a shrug. The cleaners only came twice in our stay. My father had pay'd nearly £1.100
for us to have a nice honeymoon on a 10 day stay and all we got was rubbish. It ended up with us moving to a proper hotel for the last few days. I love Malta as a place ( was born there )the only thing I can say we liked at the Qawra Palace was the entertainmemt. I would never go back to this place, would be better off in a caravan.
2 out of 2 readers found this review helpful
9/10
Fabulous....x
Submitted by: Krystal in 14/08/08
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Family Traveller
The Qawra palace is a great hotel with lots of thing to to in and out of the hotel.
There are 3 pools didnt see the indoor one because we were all very hot:D but the outside one is fairly big.
The staff are friendly, good choice of food and its clean and tidy. The rooms were quite big, but the balcony and bathroom were small not tiny but small. They had 2 shops,car rental,hairdressers,craft village,water park, beaqch, buggiba, sliemna and many more places near by to go to they even had the bus station near by 2:)

I rate this hotel 9.5 *
1/10
Don't go there - Be warned.
Submitted by: Vicky in 29/05/08
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Relaxation Seeker
This has to be by far the worst hotel I have ever had the misfortune to stay in.
It is NOT a 4* hotel by any standards. The food was awful, the hotel was dirty, some of the staff were rude, unhelpful and quite frankly rude on occasion.
If they could charge you for anything they would. Even when you're All inclusive they expected you to pay for things that a 4* All Inc should provide.

If you want to eat cabbage and sprouts and the same boring uninspired menus then do but don't expect any waitress service for drinks. You have to queue up to order the drinks. Then queue up to collect them from the bar and walk with your drinks back to a table in the dining room. It's truly awful.
The outdoor swimming pool is salt water and is far too small for a hotel of this size. The indoor pool has a limit of 13 people at anyone time. This is supposed to cater for a hotel which accommodates upto 700 people.
The hotel manager refused to put on the aircon and told us it wasn't hot enough. The lifts are shockingly slow and only 2 of the 3 were working.
The rooms are small, dirty, sinks are rusty, walls need painting, bathrooms are extremely small, bath plugs that don't fit the hole, toilet seats hanging off, mould on the tiles.

The balcony on the courtyard facing rooms are tiny, 2 plastic chairs and it's full up. Also if you do venture out onto the balcony you are faced with the hotel's generator and noise from it 24 hrs a day.
It's not a 4* hotel and their All Inc option basically isn't. I wouldn't recommend this hotel to anyone!
1/10
Don't go
Submitted by: Rosie in 15/11/07
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
We just stayed for a week, awful place. The sea view rooms are held back to make you pay a lot more. We had to pay for a tv channel changer which was refunded on leaving. The beds were poor and the staff mainly surly.
3/10
Qawra Palace
Submitted by: Paul in 20/11/06
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Mature Couple
A four star hotel, hellbent on moving downmarket.

My wife and I arrived two in the morning determined to creep to our room like considerate guests. We needn't have worried: the bar was still in full swing with a couple of hundred guests yodelling and clip-clopping their way back to their rooms until at least three.

The building itself is a soulless neo-brutalist concrete construction on the charmless seafront of Qawra. It is laid out as a hollow square, the interior courtyard of which has been thoughtfully provided by the owners with a crazy golf course made of the most sonorous fibreglass panels available and thus doubling up as the world's biggest bass drumkit for every kid in the hotel. Having discovered that a putter could serve as a giant drumstick and that a judiciously-applied hoof was also a good noisemaker, some of the little darlings could boom away for hours - especially once they found out how well the sound reverberated off the walls. And their parents loved it and encouraged them. Oh how we laughed.

The reception staff were grumpy when we arrived. We assumed that it was because of the hour - 2am. No, that wasn't it - they were just that way all the time. Nothing was too little trouble. When we left they had the temerity to ask us to sign a form (ostensibly for the refund of a deposit on the room safe key)confirming that we had no claims at all against the hotel for any reason. On the last day, they were prepared to put our bags in the luggage room on the strict condition that they were not responsible for them; I know that because if they said it once they said it five times. It's not the avoidance of responsibility I mind - 'the management cannot be liable' is the usual line in hotels these days; it's more the repetition in case, like a daft child, you failed to understand that nothing you do has anything whatever to do with them, and they really really really cannot and will not be blamed for anything, ever. Okay, I understand. Chill.

The restaurant service is non-existent. Lacking a knife and a fork, I approached a passing waitress who was carrying a tray of knives and forks. I learned from her that distributing cutlery wasn't her job, and with that she beetled off. I tried another three of the staff, none of whose job this was although they were all waiters. Eventually the last of these suggested that it was Enrique's responsibility; Enrique was nowehere to be seen and eventually surfaced in a far corner of the dining room, well away from the danger of having to do any work, chatting up a colleague whilst flicking her with a teatowel. Oh how we laughed.

The breakfast comestibles were fine, if lukewarm oversalted food is to your taste. The bacon had been specially fitted out with liberal quantities of those little buttons of white bony gristle that are placed in meat by unemployed guerrilla dentists, to drum up business. My wife broke a tooth on one. Oh how we laughed. Again.

As to the extra services the hotel could provide, we were afraid to ask. A tea tray for one's room came at the cost of two pounds per day sterling, minimum spend seven days, with a deposit of fifteen quid (that's nearly thirty bucks US) to deter you from nicking the kettle. So that's an initial outlay of nearly thirty pounds (darn near $50) for a week's worth of room-based teamaking - a service that's complimentary in most establishments. Perhaps we should have asked whether they offered mortgage facilities to help spread the cost.

As to the more mundance comforts, the hotel seems to be fitted with piped ventilation or air conditioning of some sort. I assume that was what was making the monotonous perpetual hummy drone that came out of the wall vent in our room (although no air, hot or cold, came with it) and, refusing absolutely to be switched off, threatened to drive you slowly crackers. You wouldn't mind if the drone was the price of a little cool air, but the owners seemed to think that an outside nightime temperature in the eighties (and stuffy with it) didn't merit it.

I have stayed in many hotels - good, bad and indifferent - all over Euarope and elsewhere. I'm prepared to forgive a lot. I apprecaite that to some people, the Qawra Palace might be their personal slice of heaven. Not mine. It just somehow didn't seem terribly interested. Hello. Give us your money. Now bugger off. Next!

So in summary, if the food had been as warm as the weather, the aircon had been as cold as the reception we received, and the hotel had been just one tiny bit as good as the owners clearly thought it was, it would have been fine. But it wasn't, it wasn't, and it's not.

I paid nearly seven hundred pounds ($1,000+) for just four days in the tender care of the Qawra Palace.

Go elsewhere.
10/10
Brilliant service and staff very helpfull
Submitted by: Yvonne in 03/10/06
  • Age Group: 41 - 50
  • From: Malta
  • Traveller type:
We came for our birthday last November 2005 and my husband and I where very happy. I am Maltese myself and was really happy with the help we got. I will come again. Can you please send me some prizes for next July 2006 .many thanks for a lovely stay. We enjoyed the Elvis Presley impersonator very much .We will be back.
2/10
Cant fault your staff 10* rating
Submitted by: George Saliba in 23/09/06
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
.... But please get rid of your chef as he or she do not know how to use the wonderful produce you have in your county. They are letting you and your hotel and all your staff down. Food 2* rating
8/10
Great everything
Submitted by: Becky in 14/09/06
  • Age Group: 18 - 25
  • From: United Kingdom
  • Traveller type: Young & Single
I found all the staff very friendly, especially the bar staff. One in particular was Malcolm. He was very friendly and always spoke to you, no matter where you saw him. I had a sea view room, and the view was beautiful. The rooms were always cleaned, the food was delicious and any help needed was given straight away. I have already booked my next holiday there for next year, and I just hope all the same staff are there. Can't wait
10/10
Wonderful
Submitted by: Sue & Steve in 24/07/06
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
We have lost count as to how many times we had returned to this fantastic hotel!!!!!!!!
All the staff are extremely helpful every time we have been, and now we feel like part of the family. The rooms are clean, the food is delicious, the waiter/waitresses are friendly and effecient. All we can say is, our holiday for next year is already booked. Can't wait!!!!
10/10
Fantastic Week!
Submitted by: Donna in 17/07/06
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Family Traveller
Can't beleive what some people have written about this hotel!
The facilities are excellent, the staff were very helpful and the food is first class. The cabaret is traditional maltese folk trying very hard to please us ungrateful Brits so cut them some slack. The rooms were cleaned to a high standard daily as were all public areas.
A special rating goes to the waiters/tresses as they work so hard clearing up after us messy lot. Victor (our waiter) was not only efficient but took the time to chat and be friendly.
I very much recommend this hotel and have already booked to go again!

Top Local Tips for Qawra

Easy to get around Use buses, they are cheap and frequent and you can access all of Malta this way. Don't expect to get a beach holiday in this area though. You will be dependent upon the hotel's facilities for sunbathing and swimming.

Travel Buy a seven day bus pass. This saves messing about with coins and you can travel as many times as you like wherever you like. We always do this and it saves a small fortune.

local buses dont hire a car the local bus service is second to none and very cheap and visit GOZO a must

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Other names for Qawra Palace Hotel

  • qawra palace st pauls bay
  • qawra palace hotel malta
  • qawra palace hotel
  • qawra palace
  • hotel qawra palace
  • Address: Qawra Coast Road - Qawra - SPB 08 - Malta
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