Hotel Continental, Venice, Italy

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Hotel Continental, Venice

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Rating

5.4/10
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Official Contact Details - Hotel Continental

  • Address: 166 Lista di Spagna - Venice - 30121 - Italy
  • Phone: 041 715122
  • Email:
  • URL: http://www.hotelcontinentalvenice.com
  • Official Website:
  • Hotel Class: 1 star
  • Rooms: 93
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"With apprehension we booked this hotel after reading a bad review. We were MOST pleased. We..."

"had read other reviews before we stayed at this hotel for one night on route from Airport to..."

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Reviews - Hotel Continental

5 reviews (Showing 1 - 5)
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Rating:

10/10
Outstanding Staff and Service
Submitted by: S & G in 11/27/06
  • Age Group: 51 - 60
  • From: United States
  • Traveller type: Retired
With apprehension we booked this hotel after reading a bad review. We were MOST pleased. We arrived early, were able to chose which room we preferred and were highly impressed with the upkeep and cleanliness of our room. Our excellent location, view of the Canal and a great breakfast added to our pleasure!
 
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Rating:

9/10
Superb hotel, helpful staff, excellent bfast
Submitted by: Stephen in 08/31/06
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Family Traveller
had read other reviews before we stayed at this hotel for one night on route from Airport to Vicenza. We had warned the booking company that we would be late arriving and the staff were really accomodating when we eventually arrived at 1030pm. We were made really welcome and although the room was a bit small for 3 of us it was comfortable and quiet. the breakfast in the morning overlooking the Grand Canal was superb - a great selection of hot and cold food that prepared us well for the days sightseeing and onward journey to Vicenza. This hotel is very close to ferries connecting to most tourist attractions and within 5 mins walk of the station. Far exceeded our expectations - well done Hotel Continental.
 
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Rating:

6/10
Excellent location
Submitted by: Josematias Santos in 07/11/05
  • Age Group: 41 - 50
  • From: Portugal
  • Traveller type: Family Traveller
After a decision made by internet, there were expectations about what we will find. I must Say that the Hotel is OK with a very good price/quality ratio. Very good location. The staff were kindly and ready to help. I would recommend.
 
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Rating:

1/10
Not what we expected!
Submitted by: Joyce Fritz in 06/09/05
  • Age Group: 60 +
  • From: United States
  • Traveller type: Retired
We were part of a 39 person tour that was booked into this hotel. The hotel in general is not too well kept up. Upon our arrival, the air conditioning was 'broken' although it was working well in the dining room. The room was very hot and humid. With the windows open, all kinds of mosquitoes found us even with all the lights off. After continued complaints by our tour director and our tour group indiviuals, the air conditioning was finally turned on for our third and final night in Venice. Our room was hardly the romantic Grand Canal room that we had envisioned. Our windows opened onto the apartment next door with laundry hanging out their windows. Our room was fairly comfortable compared to the rooms that the others in our group had. The continental breakfast was nice and the breakfast staff was quite pleasant. The two dinners that we had there were fair--nothing spectacular for sure. The staff at the front desk in the lobby was rude and not very helpful. The hotel is well located and could be a really top notch place. It's just a shame they don't seem to value their guests.
 
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Rating:

1/10
Worst Hotel Ever
Submitted by: Josh Friedman in 06/03/05
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Young Couple
I recently stayed in the Hotel Continental for a few days as part of a tour. I ended up leaving the tour a day early because the hotel was so bad. I paid approximately $500 extra (changing my plane ticket and paying for a water taxi) just so I could get out of there as fast as I could. So that should give you an idea of how bad it was. There was only 1 more day left in the tour but I literally could not spend one more night there. Everyone on my tour hated the hotel. It is not well maintained, the rooms are incredibly old fashioned and dirty, the staff was horrible, the lobby is tiny and not nearly as nice as the two nearby hotels which have full floor lobbies with mahagony counters...and cost the same...(yes, I tried to switch hotels but the others were booked). When we first arrived at the hotel we quickly found out that the air conditioning didn't work. We were told that it broke several days ago and a repairman should be here 'tomorrow'. Why wasn't he there several days ago when it first broke? Not only that, the entire staff refused to apologize and simply laughed when anyone asked when it would be fixed. They just didn't care. Any 'real' hotel would at a bare minimum offered its guests bottles of water so that they didn't pass out when in their 90 degree rooms. And nicer hotels would have provided fans (which my incredible tour director managed to borrow from a different hotel, since of course the Continental didn't have one). Like I said, the place is dirty, grimy, and just plain awful. I will admit that there are a FEW decent rooms in the hotel which must be where the other reviewers stayed, but those rooms are very hard to come by. Our first night there we had a room which was disgusting. The wall paper was peeling, there was dirt on pillows, and to top it off, the floor sloped. Yes, if you put a bottle on the bed it would roll to one corner. The whole room was on a slant. After about 3 hours of arguing and trying to convince us that they had no other rooms, our tour guide managed to convince the staff to give us another room. The room they gave us, I admit, was somewhat nice. It was obviously renovated somewhat recently, unlike the other room which I don't think has ever been renovated (in fact, there really was no comparison). However, at 8:45 the next morning I was informed that I had to quickly pack b/c they were taking that room back and giving me another. When we got back from the tour that evening we got our new room, which was now moved from the 1st floor (where it was already hot enough), to the 3rd floor where it was unbearable. Not to mention that the bed in this room was broken as it completely sloped inward from both sides. And again, the carpet was dirty and the wallpaper was peeling. That's when we called the airline and made our flight a day earlier... So, in summation, I would do everything in my power not to stay here. If for some reason you must, do your best to get it in writing that you will have one of the more modern rooms, and that the air conditioning will work. But I'm sure the staff will just laugh and not care one bit about what you want.
 
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