Hotel Carlton and Grand Canal

, Venice, Italy
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Hotel Carlton and Grand Canal

, Venice
4 star

Rooms: 150

578 Via Santa Croce - Venice - 30135 - Italy | 041 2752200
944 Traveller

Reviews - Hotel Carlton and Grand Canal

« 1 2 »
7/10
Clean, Tidy but lacking.
Submitted by: G & Helen in 25/03/09
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
Very clean hotel, very friendly & helpful staff.
Room overlooked the inner courtyard (noisy a/c unit). Shower totally lacked pressure. Limited wardrobe storage. Overall good but not the best, certainly not 4 star. Hey! the city is beautiful - but expensive!
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1/10
Worst 4 star hotel in Europe
Submitted by: C. Runyan in 09/03/05
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Honeymooner
We stayed in the Carlton's top level suite for four nights during our September honeymoon. I expected much more than I received. The view from the Carlton is not what one would hope for or even expect. On the canal side of the hotel you have the main ferry station to the left and the very modern train station directly across the canal. It is definitely not a view of historic Venice...as I was (mis)led to believe. Additionally, the staff at the Carlton may be the most arrogant and incompetent staff of any 4-star hotel in Europe. Despite the price of our room for four nights (~$1600) we received nothing but indifference from the staff and even outright rudeness. When check out time came, the staff messed up my credit card and then proceeded to run it five consecutive times causing the bank to freeze the card. They then proceeded to argue with me that this was my fault. Long story short, it was not my fault; it was the Carlton's fault. I would not stay at this hotel again if you paid me to. Buyer beware here...stay away from the Carlton.
9/10
Beyond our expectations.
Submitted by: Paula in 26/08/08
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Family Traveller
Had concerns of the hotel before travelling due to a few reviews, but these were instantly dismissed upon arrival. The hotel was easily accessible via bus number 5 from the airport and within easy reach of all modes of transport. The staff were extremely welcoming and the hotel itself was beautifully decorated with cosy and comfortable rooms. Breakfast was plentiful, especially enjoyed the scrambled eggs! Venice itself is a beautiful city, we tended to walk everywhere so not to miss the exquisite buildings, cobbled streets and quaint bridges. Eating out is very expensive, and we were quite shocked to be charged for the use of table mats at one point! Overall though, would highly recommend a visit and a stay at this wonderful hotel.
8/10
Venice weekend
Submitted by: Pennie in 08/08/08
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
Recommend this hotel for a long weekend stay. Very convenient for sight seeing as close to bus terminals and situated on the grand canal with waterbus station opposite.
Didn't eat in hotel so can't comment on dinner, but breakfast was excellent, good service and plenty of choice.
Our room didn't overlook the grand canal but overlooked a small courtyard which meant it was quiet during the night and first thing in the morning. All in all a good choice.
9/10
Loved it!
Submitted by: James in 09/07/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Honeymooners
My wife and I spent our honeymoon in this hotel, a really lovely hotel. It is perfectly placed for sightseeing and was no problem getting from the airport bus to the hotel. The hotel over looks the Grande canal. That alone was fantastic. The public areas all throughout the hotel are well decorated in a rich and opulent style and all areas clean, I didn't notice any tatty hallways that you see in some hotels. The reception and its staff, all very friendly and helpful with English speaking staff. The bedroom, (which was one of their standard rooms) was very nice with a lovely feel of Venice in the decor. It was an average size. Our room was at the back of the hotel and was very quiet, (but without the lovely canal view). I do however wish we had up graded to a room facing the canal as it is such a lovely sight especially at night with all the lights. I myself don't mind the hustle and bustle of the canal boats etc. If however you prefer plenty of quiet and are not bothered with a view ask the hotel for a room that fits your requirement. They seemed very accommodating. The morning breakfast was perfect. A real feast. A buffet breakfast to suit all, Eggs, sausage, bacon, meats, cheese, croissants, rolls, cereal, fruit, yogurt, an assortment of hot drinks (the whole shebang). With plenty of space in the restaurant to enjoy your food. We both really enjoyed the food here. The thing I noticed most was how friendly and professional all the staff were, really lovely. They make you feel like you are important to them. Everything ordered via room service was prompt and of good quality, I seem to remember ordering a drink though via room service which was a bit pricey, (do check the price before ordering). Although do remember this is Venice and prices for food and drink are high everywhere. The mini bar was fairly well stocked. The price in this case however seemed not too bad as mini bars go. I seem to remember a pricelist in the room for the mini bar so do check first. We had a really lovely time in Venice, one of the highlights was a Bach concert in a church near to academia, which was just divine. I do recommend getting a pass for the water bus as it saved us a lot of money that we may have otherwise spent on water taxis. Venice can be pretty expensive for eating out so do look around for the best deals and don't overlook the little bars. We went into a few that served cheap snacks or light bites. I seem to remember a few cheap eats around the back streets towards the side of St. Marks. Also We found ,a very cheap little pizza snack bar just across the canal near the little bridge, the bridge very near to the station and water bus stop that is, facing the hotel . Honestly though after some of those buffet breakfasts in the hotel a light bite was all we needed until our evening meal. Although some days we did a fair bit of walking to take in some of the sights on foot. Which was just as well with so many food temptations around we needed to walk off a few calories. I do recommend a nice afternoon cake or pastry with a good Italian coffee though, very nice. I would recommend having the buffet breakfast included in the room price as it meant we spent a lot less eating out. All in all we loved the hotel and recommend it for a lovely stay in Venice.
10/10
Superb location & helpful staff
Submitted by: Robert in 24/01/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Weekend Breaker
Just com back from a great weekend the hotel is excellent with helpful staff helping us find destinations. Some excellent local restaurants and local shops,water bus stop nearby 24hr service. Would advise anyone who visits to tahe water bus to the lagoon islands in particular borino and Morano.
8/10
Better than expected
Submitted by: Tanja in 21/12/06
  • Age Group: 26 - 30
  • From: Austria
  • Traveller type: Young Couple
We just came back from venice and I have to say although there were a few reviews I`ve read before departure which were not so nice about this hotel, I have nothing to complain about! The rooms are a little bit small, even the deluxe rooms, but the location is perfect, although the staff may seem a little bit chaotic and confused every once in a while, they were very friendly,especially felippo from the restaurant, and all requests I've made before arrival were completely fulfilled (smoking room, flowers, friut bascet, greeting card,...). the breakfast buffet was very nice, you cannot expect that much variety all over italy, but comparing to other hotels in italy we never left the hotel hungry...

If you are still suspicious, I can recommend also the "Monaco and Grand Canal" because of its amazing view from the terrace, and the hotel "Principe" because of its location!
5/10
Great Service & Staff
Submitted by: Nithyananda in 13/11/06
  • Age Group: 60 +
  • From: Australia
  • Traveller type: Retired
One of the very best for srvice and cleaniness. The comfort of this hotel and the splendid immediate view of the Grand Canal within three meters from the outdoor seating made a lot of difference to our stay in busy and bustling Venice. More importantly was the receeptionist Claudia who was ever courteous, gentle, approchable, welcoming young Claudia who was always attentive to our needs. The short walking distance to the train station accross,Marks Square and promixity to the restaurants make this a great place to stay in Venice. Price was marginally excessive but that is Venice, essentially a tourist market.
8/10
Superb & Friendly Staff
Submitted by: Kevin in 20/01/06
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Young Couple
On arrival we were met by helpful informative and friendly staff, they advised on the places of interest and even circled a map supplied by themselves. The reception staff even helped me organise a surprise birthday gift for my other half. We had our luggage delivered to our room and the room was changed by the porter as he was not happy with the room supplied. At the continental breakfast there was a vast variety to choose from. The hotel was clean and the room was cleaned on a daily basis with fresh towels provided daily. The hotel is ideally located for access to all points of interest. We would certainly return to this hotel in the future without any hesitation.
3/10
Arrogant reception staff
Submitted by: J.A.Burns in 08/06/05
  • Age Group: 60 +
  • From: United Kingdom
  • Traveller type: Mature Couple
Must agree with reviewer C. Runyon below. Bar and breakfast staff friendly,but whole hotel let down by 3 snooty & incompetent front desk staff unwilling to help with luggage (important in Venice) having messed up porter booking. Not a place to return to depite convenient location.
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Top Local Tips for Venice

Transport Do not use the private water taxi's they are a rip off and can charge what ever they like. Use the water bus - they are great and are very prompt.

Water Bus Take the €12 day pass instead of a regular fare.

Ice-cream - Museum Modern Art - Bus Good Ice-cream: Geleteria Nico (street "Fondamenta Zattere", near the sea). Museum: Palazzo Grassi (modern art, contemporary art). From airport Marco polo to Venice Station: take blue bus ATVO for 3 Euros (comfortable, place for luggage, 20-30 minutes, direct) or orange bus ACTV for 1 Euro (not direct, a lot of people).

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Other names for Hotel Carlton and Grand Canal

  • hotel carlton grand canal
  • carlton grand canal hotel
  • canal hotel venice
  • Address: 578 Via Santa Croce - Venice - 30135 - Italy
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