Ateneo Hotel

, Venice, Italy
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Ateneo Hotel

, Venice
3 star

Rooms: 20

1876 San Marco - Venice - 30124 - Italy Hotel Website | | 0415200777
157 Traveller

Reviews - Ateneo Hotel

Quiet & Hidden away
Submitted by: Richard Baker in 02/04/09
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Weekend Breaker
An ideal location, if you want to spend time in the San marco area, but can be a long walk from the station. Luckily I had a friend to guide me and even he got lost in the maze of side streets.

I was given a room, described as a double, for single occupancy. Just as well I was onl my own, as it was really a single room with a double bed wedged into one corner.

That said, everything was clean and tidy. The staff are all very friendly and speak good english.
Hotel was ok. Staff was fine. And THEN there was Massimo...
Submitted by: A Travel Library User in 20/02/07
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Adventurer
Honestly, I had to wait six months to write this review so I could write it calmly. I wanted to do a lot of thinking and not write bad things out of emotion. So now I'm calm. And I still feel the same. Neither my friend nor I have EVER been treated so poorly by any hotel.

We booked a room online. I don't know what happened, but when we got there they said the reservation was for 1 person, not two. I didn't know what to say. We thought we had a place to stay & this was upsetting. So, I just said "Well, do you not have room for two of us? Because if not we need to go find another place to stay." Thing is, rather than being courteous, the man at the front desk, Massimo, seemed IRATE that we were inconveniencing him with two of us. He begrudgingly said he did have room, so we went on our way up to it.

The room was fine. But it had 3 beds. I knew something was up since there were only two of us (we can only sleep in one bed at a time, we obviously didn't need the third). Sure enough, when we went to check out he tried charging us twice what we had been expecting. I said it was ridiculous. He kept saying, "You book room for ONE! I cannot charge you for one!" I said that I never expected him to, but that what he was charging was FAR more than what a double would cost. Especially since when we checked in we said we would be fine with two twins or one king.

Finally, he screamed for us to "SHATTAAPPPPAAAA!" and kept going on about how when people like me make mistakes the hotel always suffers. ASSUMING I had made some mistake, which I hadn't. I told him I wasn't trying to rip anyone off, and he turned and snipped, "I am trying to WORK. DO YOU NOT WANT ME TO WORK? STOPPA TALKING." At this point, a crowd of older people had gathered in the lobby and was frozen with fear around us. I started to get REALLY angry because his attitude was NASTY, but my friend calmed me down. She asked who the owner was. He said "Massimo." Then we asked where Massimo was & he said "I AM MASSIMO." We looked at eachother and rolled our eyes.

In the end, Massimo ended up acting like a pathetic, angry martyr and giving us the single room rate, which we didn't even ask for or ever expect. So it was good we spent less than we were expecting, but we ended up spending the extra money on wine to calm ourselves down. We were REALLY offended & upset (not how you want to spend your vacation time). I'd rather have just paid more and been treated with kindness and respect by the staff.

Moral of the story... do not stay there. If you have to, tell Massimo we said hello. Preferably with the back of your hand held up in the air. Seriously, I've never felt so offended by a hotel's staff... and i"ve been to 23 countries in my life. I stay at hotels all the time.

This guy Massimo is an angry, angry, bitter man. It's not what you want to deal with while on holiday.

Top Local Tips for Venice

Location is all stay as close to San Marco as you can but find a side street . You will be out all day .

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