Submission date: 2006-10-01 - Date of Stay: September 2006
Submitted by: J.R.K - From: United Kingdom
Type of Traveller: Mature Couple - Age Group: 60 +
Unsatisfactory visit
The booking was in the name of Oppenheimer/Kelsey.Unfortunately we were completely unhappy about our stay. Firstly it was extremely difficult to locate and despite many time around the city wall unless one was travelling anti-clockwise it was impossible to find, there were an array of Flags and the tinest hotel sign. At first we found the (female) staff
helpful and friendly. Our room was dark and in view of the alterations we were not permitted to use the balcony because of alterations to the hotel. We also felt that the window was somewhat insecure and could easily have been opened from outside. Our following dealings with a male member of staff was not helpful. We wished to use the Garage and were told we would have to find somewhere to park ourselves. Having pointed out that we were informed of the Valet parking somewhat reluctantly someone came to take away our car. I have to say that the price of parking was astronomical. The staff seemed uninterested in our visit and it was di...Read more
