Villa Poggio Ai Grilli Hotel

, San Casciano Val Di Pesa, Italy
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Villa Poggio Ai Grilli Hotel

, San Casciano Val Di Pesa
4 star

Rooms: 7

Via S. Piero Di Sotto 10 - San Casciano Val Di Pesa - 50026 - Italy 55820136
14 Traveller

Reviews - Villa Poggio Ai Grilli Hotel

1/10
Do not Go there
Submitted by: Mary in 27/07/06
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Mature Couple
This should not be rated 4 star. The place is run down and faded. Outside is pretty but not well taken care of. Owner overcharges. Refused to give us a refund when she had promised handicapped access and did not provide. We were due a credit back which she would not refund. Would not provide daily details on food charges. The food was mediocre and way overpriced. She evaded us when we had questions and insulted my stepdaughter who had made the arrangements. She will come in your room without knocking.
Absolutely do not recommend.
1/10
Beware tourist scam!
Submitted by: Dorothy Schulze in 22/07/05
  • Age Group: 51 - 60
  • From: United States
  • Traveller type: Mature Couple
Beware of Villa Poggia Ai Grilli in San Casiano outside of Florence, Italy. We stayed ther with another couple from July 11-July14, 2005. I made the mistake of going by their flashy website because I couldn't find any reviews. Don't be fooled. The b & b rate was 70 Euros per room. I booked two for our friends and for us. The owner asked for our passports to copy our numbers down. This is standard procedure in even reputable hotels. When she did not do it in a timely fashion, we began regularly asking for them. There was always an excuse for not returning them. I became wary too late. I was also miffed when I was told I could not use the one telephone at the inn to call our children. I explained that I had an international calling card that would not effect their billing. I was still refused. All of the in room air conditioning units were remote controlled and none of the rooms had any controllers; consequently, no air conditioning. On our last night there, we were asked at 11:00 pm to share a room with our friends so the owner could double book a group of young men in ours. Trying to be accommodating, we agreed. We were promised compensation on our bill. It ended up being all of 19 Euros. We stayed for 4 days and were planning on returning for three more after a short trip by train to Venice. We were required to check out. When we did so, our bill was 1180 Euros!!!. Bear in mind that our rooms cost was a total of 560 Euros. We ate two meals at the villa and one was simply pasta and salad with a small pitcher of t heir house wine. Those two meals cost us 620 Euros!! Over the course of our stay, we had asked her repeatedly for the charges for meals and she always had one excuse or another for not providing them. When we got them at check out, they were handwritten on a small spiral notebook and she would not give us a copy. She then refused to take our credit card for the charges even though she had accepted it for our reservations. She said there was a bank in town and she would accompany us there. We declined and went on our own to get the cash. Our passports were not returned until we paid her in cash. She had the audacity to ask if we were coming back. This same drill was done to the two other couples who were staying there as well. We encountered them in Venice and we shared our mutual bad experiences. One couple was Italian and the other French. I mention this to emphasize that their tactics are not confined solely to Americans; it is their way of conducting business. Upon our return home, we contacted the stateside tour coordinator who had arranged for our private tour of the Chianti region. We told her of our experience so she made some inquiries of people she knew in the town. Apparently Poggia Ai Grilli has a long reputation of ripping people off. It has even been the subject of police investigations. The locals call it "Poggia ai Grulli" ("grulli - "fools"). I will never again go solely by a website. I will be certain to have some recommendations either through a site like TripAdvisor or from someone I know who has stayed there personally. Please warn other visitors to stay away. Villa Ai Poggia Ai Grilli's underhanded tactics give all Italian innkeepers a bad name.


Dorothy O. Schulze

San Antonio, TX USA
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4.4/10

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"Do not Go there" - Mary

"Beware tourist scam!" - Dorothy Schulze

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