St. Regis Grand Hotel

, Rome, Italy
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St. Regis Grand Hotel

, Rome
5 star

Rooms: 161

3 Via Vittorio Emanuele Orlando - Rome - 00185 - Italy Hotel Website | | 647091
547 Traveller

Reviews - St. Regis Grand Hotel

Historical Traveller Reviews of St. Regis Grand Hotel

Luxuriously SHABBY

from A TripAdvisor Member
I don't consider myself to be an overly-demanding customer. I enjoy clean, beautifully decorated, spacious hotel rooms... in hotels with excellent location and service. I pay high prices and do so with a smile if I get what I want. During my 5-night stay at the St. Regis Grand in Rome (End of October 2004), I was terribly disappointed.

I researched Rome Hotels before I chose the Grand. I assumed it would be the most romantic, luxurious Rome Hotel. WRONG! The hotel has incredible potential, but management has made some serious errors:

1. THE ROOMS: Terribly shabby and decorated like a Las Vegas bordello. Maybe some other reviewers find this "gorgeous", but I was shocked by the tacky decor of my "Ambassador Suite". The butler service everyone raves about is really nothing special. I'd rather have a larger closet than butler service.

2. AMBIANCE: Downstairs, the hotel is indeed beautiful. However, there is something sad about the hotel's spirit. There are no fresh flowers to be found anywhere... it's dark, and usually empty. We had dinner in the hotel's private wine cellar (A DEFINITE HIGHLIGHT OF OUR STAY!)... and we were the restaurant's only customers for that evening (a Saturday night).

All that said, the service is excellent. Mario Santulli is a concierge extraordinaire...

I have no idea where I will stay when next in Rome... Hopefully, there will be a Four Seasons by then... now, THAT's perfection!

Wonderful hotel!

from dibsenm
We stayed at the St. Regis for 6 days in October. I was a little worried after reading a few negative reviews, but found nothing to complain about. We were upgraded to a room on the "butler floor". The new EU constitution was being signed that week and the prime minister of Ireland was on the same floor! The room was large and beautiful. The service was exceptional with a personal butler at our beck and call 24 hours a day. We would come back to rest in the afternoon and find little goodies left for us. Complimentary expresso or cappucchino were only a phone call away. We ate twice in the hotel dining room and thought the food and service were exceptional. The only downside is the expense, but if you can manage it, you will have a wonderful stay!

A presidential palace!

from Gian07
This is the best deluxe hotel in Rome!
Marble,stuccoworks and luxurious fabrics everywhere!
Guestrooms are sumptously furnished, you feel like a king. But next time a try the butler service-rooms.
The breakfast in room is gorgeous,like to be in a moovie!
The staff is very helpfull but a little bit snobby; Paolo, the barman, is the best and always very friendly.
I have visit other deluxe hotels in Rome:
i have a dinner to the Hassler, amazing view and perfect service but he need a very big renovation!
If you want the best, this is the place!

Luxury!

from A TripAdvisor Member
We LOVED the hotel! Luxurious!!! I could just sit in the lobby and look. Service was excellent; when we had to call for hair conditioner, 2 ladies came within about 60 seconds. Front desk was super! Our room was wonderful with tall ceilings, chandeliers, and the location was good, not great. The only thing was the cappuccinos for 8 euros in the restaurant, and the breakfast buffet for 40 euros. WOW!

"

from vecchio05
My husband and I stayed a few days at the St. Regis this past September. It is one of the most amazing hotels I've ever been in! Our room was just as spectacular as the lobby. It was expensive, but worth every penny. We had the chance to eat in the hotel restaurant which I would suggest everyone do. It was probably the best meal we had in all of our ten days in Europe. This hotel was in a great location, with easy access to all of the main sights in Rome. It is even an easy walk to the Spanish steps, which we enjoyed each evening. I would stay there again in a heart beat!

Terrific hotel but a bad location

from RMillerLosAngeles
A great hotel. Impressive lobby, beautifully appointed, and the rooms are outstanding. Just what you'd expect from a 5 star hotel.. Staff was friendly, professional and very helpful. It seems better suited for the business traveler than the tourist though. Nothing of note is within easy walking distance - Forum, Coliseum, Spanish Steps, Via Veneto are at least 20-30 min strolls, not always thru the nicest areas either. The immediate area around the hotel isn't very impressive and at night we found it empty, quite boring, and it appeared somewhat unsafe. You must take taxis virtually everywhere, especially since the hotel also lacks a shuttle, and this compounds the costliness. We also made the mistake of using the hotel to book a limo from Da Vinci Airport and they charged an astronomical 92 Euros for a one-way trip which is nearly twice what other limo services do.
Hotel has a wonderful wine cellar, which we toured, and their food is excellent. But like everything else at the St. Regis, extremely costly. Again, once inside, you like this hotel. But it isn't ideal as a vacation destination.

Nice Building - Charming Entrance - Services, so, so...

from A TripAdvisor Member
I stayed at the St. Regis last August. The building retains the charm of the old Europe. As for location, it depends on whether you are in Rome for business or pleasure. It is not exactly in the middle of the buzz and there is a deep road to get there if you come from Rome's main attractions (Via del Trittone is deep indeed!). Although we were a young couple (in the 20s) we did not get a bad treatment there. The concierge as well as the receptionists were very polite. It is true, however, that although we had booked the room mentioning that it was our honeymoon, we did not have any special treatment from the hotel (normally, in all the hotels we stayed, champagne or flowers were offered). The room was an average size. The TV could not be watched from the bed but only from a chair. The toiletries were magnificent (Hermes). Finally, the buffet breakfast was good but very expensive (84 euros for the two of us). Only business men or old people were around.
As an inconvenient I would like to mention that, although spa services were advertised, I tried to get a massage and I was told that they would have to call a person from outside Rome and that it would have to be in my own room (?) since all the spa rooms were booked out. Obviously, I turned down the offer.
In addition, I have to admit that the in-room breakfast form was already filled out by the guest before us (unacceptable in a 5 stars hotel) and there was still some waste from that guest in our room when we arrived (keyholders with her name).
For the price, those details should have been taken care of, I guess.

Do not waste your money

from A TripAdvisor Member
My Husband and I also stayed here because it was our first trip to Rome and wanted to do it right. We were terribly disappointed in this hotel. When we checked in we were upgraded to a larger room, but when we arrived the bathroom was filthy, with the bidet full of human waste. Even though I also notified the front desk of the problem, no word of apology was ever offered. We also felt the conceriege was extremely unhelpful with dinner reservations. He actually laughed at one of the restauraunts we wanted to go to suggesting we needed someplace "more casual." In the 3 nights we stayed there he didn't get us reservations at any of the 3 restauraunts we asked for, but instead made us reservations at three terrible other places. I don't know if it is because we are a younger couple (30's), but other older guests told us they were sent to great restauraunts for dinner. Next time we are going to try the Hassler. For the money you pay for these rooms you are better off where you are appreciated ( like the Bauer Il Palazzo in Venice.)

Excellent

from A TripAdvisor Member
We were pleasantly surprised by this hotel. The rooms were nice and new, the hotel was beautiful. It is not right in the middle of the the touristy areas, but just a 10min walk to the Spanish Steps & 5 minute walk to the Stazione Termini. It is very expensive, but this was my first trip to Rome and I wanted it to be excellent. We had a break during our stay for a trip to Venice, upon our return we were upgraded to a larger room. The staff was very nice to us. It is very pricey and soo many people to tip.

We got the breakfast buffet included in our room rate, so we did not pay that expensive 50Euro price.

Expensive, but you get what you pay for

from Denver007
You can spend a lot on hotels in Italy, but the St. Regis Grand is the only one that we found that delivers luxury and location for the price.

Top Local Tips for Rome

Busses Don't buy a bus ticket. Get on at the back door and off at the back door. No one pays and no one says anything! Can be very crowded so prepared to get smushed. They go all over and are very helpful.

Food & tours Go to Life Restaurant on Vial dell Vite if you have small kids - they are most kind. Use www.arslongatour.com for Vatican tour. Book directly for lower rates. Ask for Fabio.

Museum Bookings Book as much as you can in advance. Italy has some of world's greatest attractions and it you don't book in advance you will waste half of your precious holiday standing in queue's! Advance bookings reduce this time significantly and thankfully bring you to the front of the line each and every time!

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Other names for St. Regis Grand Hotel

  • st regis rome
  • rome st regis grand
  • Address: 3 Via Vittorio Emanuele Orlando - Rome - 00185 - Italy
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