Submission date: 2005-06-28 - Date of Stay: June 2005
Submitted by: Peter Rogers - From: United States
Type of Traveller: Mature Couple - Age Group: 41 - 50
Disappointed in our stay
Our stay at the Hotel Serena turned in a major disappointment. Bottom line, the air conditioner did not work our entire stay. Because it was hot, we slept with the windows open. The hotel is on a very noisy street. This caused very poor sleep. The manager was very rude to us when I complained about the lack of air conditioning. She told me if I did not like it, to pack up and move to the street. if it had not been so late in the evening, I would have moved out. A bad experience. The rooms were quite small, but clean. The breakfast was good.
