Mecenate Palace Hotel

, Rome, Italy
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Mecenate Palace Hotel

, Rome
4 star

Rooms: 61

3 Via Carlo Alberto - Rome - 00185 - Italy Hotel Website | | 644702024
773 Traveller

Reviews - Mecenate Palace Hotel

Fine hotel but horrible service
Submitted by: Stephanie in 02/08/06
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Special Interest/Event
The hotel is a too expensive and while it is a fine place to stay, has a very rude staff. They told us the best way to see the city is a taxi (while there was a taxi strike)and never gave us a better answer. Each time you ask for basic hotel service (wake up call, which bus to take,etc), it comes with a roll of the eye and an unhelpful answer. They wouldn't even let us check our e-mail in the lobby (which they charge for)after we had checked out and spent 2160.00Euro there. Alberto went back on an agreed rate and charged more than they had promised to the wedding guests for my cousins wedding. Go around the corner to the Hotel Amalfi, while it's not as fancy, it is less expensive and has a much friendlier and more helpful staff. Had the staff at Mecenate been more helpful and treated guests properly, I would have given the place much better ratings, but even guests I didn't know said the same thing to us.
The right atmosphere staying in Rome
Submitted by: Jens in 26/06/06
  • Age Group: 31 - 40
  • From: Denmark
  • Traveller type: Family Traveller
The Mecenate Palace Hotel is almost located at the Piazza Santa Maria Maggiore. Its an old building with romantic interiors. The staff is very kindly and gives great service, eg. recommending restaurants. Its located near the Termini. It has a panoramic roof garden, where the brekfast is served. We got a special offer, so the price was very fair.

Historical Traveller Reviews of Mecenate Palace Hotel

Great hotel - even for kids

from A TripAdvisor Member
I would have to agree with all of the positive comments about this hotel in the other reviews. We stayed at this hotel recently after reading the favorable reviews and we were very pleased. We were traveling with a 2-year old and the staff could not have been more helpful to us. They arranged taxi pickup and dropoff at the airport (including carseat!) and a cot in the room. They also were extremely friendly to us and our son during our stay. The rooftop terrace is beautiful. The rooms are comfortable with plenty of closet/luggage storage space and very spacious, modern marble bathrooms. I agree that there are not as many options for eating in the immediate area but there are some nice cafes to grab a quick bite of pasta or panini and you can catch a taxi to anywhere from between 5-10 euros. This also goes for the location for sightseeing. The hotel is situated such that taxi rides to anywhere in the city are between 5-10 euros. I would definitely recommend this hotel to anyone - especially families who want to stay in a beautiful hotel that also welcomes small children.

Good value

from A TripAdvisor Member
I have stayed in 6 hotels in Europe in the past 2 months and would rate this hotel as a good value and deserving of a 4 star. However, compared to other hotels I have stayed in in Paris and Lyon, I found nothing special about it. The rooms were pleasantly decorated, but not charming, and they were small. However, the bathroom was a large marble bath and was very nice. The view of the church and soundproofing was nice as well. It was also conveniently located to the train station and to the Colliseum and Forum. The lobby was very elegant and comfortable.
Service was very efficient. They did a nice job of arranging a pick up for us at the cruise boat pier and arranged a tour for us. The lobby bathrooms are very nice and storage of our luggage was handled efficiently. The terrace offers an ample continental breakfast with lovely views. Beverages and fruit are always available. Bathrobes were available.

There was no charm in the area and no nice restaurants. It was not the busting Spanish Steps location, but I would consider staying there again. At $180 Euros, I think it is worth every penny.

Was there too during the blackout too.

from A TripAdvisor Member
Saw the last comment on this Hotel. I was there at the same time and I thought quite the opposite. The hotel coped very well with the blackout, all the staff managed to get there and were very helpful.
They even managed to get breakfast sorted out (incl hot coffee) (no toast though). I thought the hotel was excellent I have stayed in several hotels in Rome and this was the best (even prefer it to some of the 5* ones. Mainly because of the soundproofing in the rooms (which can be a problem elsewhere if you are a light sleeper like me). Hotel was clean and well presented. Staff helpful and polite. The rooftop area is very pleasant.

Great Hotel

from A TripAdvisor Member
I selected this hotel based on the reviews I read on this website. I was very pleased for the value. The rooms were small, however very nicely done and the bathroom was clean and updated. The staff was very knowledgeable and friendly and I thought the location was very good since we arrived at the Termini. It was a very easy walk to the hotel and the corner cafe next door had great food. I also really like the rooftop terrace, great place to have a drink before you went out to dinner. We stayed at three different hotels in Italy and this was by far the best. We were on the second floor close to the street, however we heard no noise at all. I was impressed that we did not hear street cars or sirens.

Needs Lessons in Customer Service

from A TripAdvisor Member
After reading the numerous glowing reviews about the Mecenate Palace on this and other websites, I had extremely high expectations- which may have been my downfall. The hotel is OK-- it is clean and comfortable, although the rooms, esp. the singles (I had both a single and a double while I was there) are miniscule. The downfall of customer service was this-- I was there during the Italian power failure! While this wasn't the hotel's fault, the power in the hotel itself was out for over 30 hours-- long after the power throughout Rome was back on. Interestingly enough, the power on the block where the hotel is was on more than 12 hours before the hotel got power. Not only were the lights out, but the hotel had no hot water the entire time. When we checked out and asked for a price adjustment due to our discomfort (we should have had, at least, hot water), they refused. Considering our bill exceeded US$1,500, I think this is a shame. I have never stayed anywhere in the US that wouldn't have apologized and made some type of adjustment, just to ensure our happy departure and probably return. As it is, I will never stay there again, and I want everyone to know that if you are the least bit inconvenienced by them do not expect them to take care of you. They simply do not care.

Expensive but worth it! Great location, nice rooms.

from Erin74
We splurged on a triple room at the Mecenate during our recent trip to Rome (October 2003). It was expensive (about 300 euro a night), but a really lovely hotel in a great location. It's right next to Santa Maria Maggiore (gorgeous basilica!) and convenient to the Metro and the train station. Despite what some travel books say, this area is very safe and lovely to stay in. Our room was a little on the small side, but the large closets and HUGE bathroom made up for it. The furniture and linens were lovely and felt luxurious after staying in other budget accomodations. We loved the rooftop restaurant and bar and felt that we received very attentive service during our time at the hotel. I would definitely recommend this hotel to anyone who is traveling to Rome!

Good value, quiet and nice rooms

from cculley2
We stayed at this hotel 3 weeks ago and were very satisfied. Rooms are small, but very nice and very, very quiet (all rooms have been soundproofed). I don't know Rome really well but it seems like it was a good location -- close to train and subway station, walking distance to the colisseum and Forum. Breakfast was good. Staff was friendly and recommended a great and moderately priced place to eat (in response to previous reviewer who had trouble finding eating spots). All in all we were satisfied and even decided to stay in a Golden Tulip in Salzberg later in the trip as a result.

Great Value

from A TripAdvisor Member
We stayed at seven hotels in Italy and the Mecenate Palace was the best hotel for the price on our trip. The staff was very professional and the service was above average. We stayed for three nights. Because of the hot weather, we returned to the room to shower in the afternoon before heading out for dinner. When we returned late in the evening, the staff had given us a second set of fresh towels. The location was very convenient to the train station and subway, and the rooms were excellent.

Avoid the Suites

from Stenna
Of the five reviews that I am writing following my trip to Italy, this was the hardest. The location of the hotel is OK but not great (nowhere decent to eat nearby). Price/value is very good for Rome.

We had two nights in a suite and then two nights with adjoining rooms.
Avoid the suites, very small and almost claustriphobic ours had the TV blow up on the first night, the lights in the bedroom repeatedly fail and an almost complete lack of water pressure in the shower. Very unimpressed.

The two adjoing rooms, on the other hand, were excellent (room 405/406). Plenty of space, good bathrooms, comfortable bed and excellent sound proofing.

Breakfast was standard continental breakfast.

All in all, good value but not a "special place" if that is what you are looking for.

Great hotel - friendly staff - wonderful roof terrace

from heelas
No wonder the reviews are so good. This hotel is well situated, 5 mins walk from Termini railway station. convenient for the train to Fiumicino. Rooms are not huge, but staff very helpful and friendly.
Good value for the location by Santa Maria Maggiore and the quality of the hotel. Price includes breakfast on a roof terrace overlooking the square. Near most sights, and convenient to lots of good restaurants.
Highly recommended.

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Other names for Mecenate Palace Hotel

  • mecenate palace rome
  • mecenate palace hotel rome
  • mecenate palace
  • Address: 3 Via Carlo Alberto - Rome - 00185 - Italy
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