Hotel Atlante Star, Rome, Italy
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Hotel Atlante Star Rome
Traveller Reviews
Official Contact Details - Hotel Atlante Star
- Address: 34 Via Vitelleschi - Rome 00193 - Italy
- Phone: 66873233
- Email:
- URL: http://www.atlantestarhotel.com/
- Hotel Class:
- Rooms: 61
"As a result of the comments made on this web site we nearly cancelled our......"
"Do not be taken in by the website - this is not a 4 star superior hotel. We......"
Reviews of the Hotel Atlante Star
7 reviews
Don't Believe What you read on this site!!
Submitted by: DC in Sep 2006
- Age Group: 51 - 60
- From: United Kingdom
- Family Traveller
As a result of the comments made on this web site we nearly cancelled our holiday less than 24hrs before going.. What a mistake that would have been!!! We had two rooms on the 5th Floor, they were compact but very comfortable, very clean, very tidy and in very good order. There is a TV with access to CNN, but we rarely used it, after all we did not go to Rome to watch telly. The restaurant Les Etoiles on the 6th floor was expensive, but the breakfasts which were continental, were excellent and the food was good. It was a disappointment that the roof garden was closed, but scaffolding is visible and work is being carried out on the roof, however, the views from the restaurant were astounding and made up for this. The staff were very helpful, if business like in their manner (but so are all the Roman people). We plan to go back there and i would have no hesitation in recommending it. The location is superb and handy for the metro and all historical sites. DO NOT be put off by the...... Read more
9 out of 9 readers found this review helpful
This is no 4 star hotel
Submitted by: Geoffrey in May 2006
- Age Group: 51 - 60
- From: United Kingdom
- Mature Couple
Do not be taken in by the website - this is not a 4 star superior hotel. We had a bad start when the transfer from the airport arrived 1hour & 15 minutes after we got to the arrivals hall (and judging by telephone calls overheard in reception this is commonplace). Room was pokey and dark. Roof garden was closed for maintenance, and judging by other reviews this has been the situation since 2005.
Breakfast was mediocre to poor - coffee tasted as though it was yesterday's, warmed up. Bread rolls too dry to eat.
Positives were that we found the staff courteous, no problem with overcharging as rooms were prepaid by Travelocity.
We had one dinner and one lunch and found the food excellent, if a bit expensive.
We would like to visit Rome again, but will not stay there again
6 out of 6 readers found this review helpful
What a disapointment
Submitted by: Hannah in Mar 2006
- Age Group: 18 - 25
- From: United Kingdom
- Weekend Breaker
My boyfriend and I had a three night break in Rome, staying at the Atlante Star. The trouble started as soon as we arrived at the airport, where we were supposed to have a complimentary pick up service and there was no one to be found. Upon arrival at the hotel we were told that there were no rooms available and that we would be moved to their apartments (something we had read about happening on other websites). We told them there was no way we were moving anywhere and we would be staying at the Star as planned. The man on reception was incredibly rude, actually laughing at us and telling us that as we had already paid there was nothing we could do! We were told to go away and come back in a couple of hours, which we did. When we returned we were given a room. The room was small, dark and, although well furnished and clean, by no means a superior room. More complaining ensued and the man on reception continued to laugh telling us there was no such thing as a superior room in the...... Read more
8 out of 8 readers found this review helpful
Nothing like shown on website
Submitted by: Lesley in Mar 2006
- Age Group: 41 - 50
- From: United Kingdom
- Weekend Breaker
Although we enjoyed our break did I did feel very disappointed with room in Hotel, very small and dark, very hot but couldn't have window open as very noisy. I had booked double room with one large bed which was confirmed but ended up in twin room. I did not want to make a big fuss as I had booked trip as surprise birthday present for my husband and didn't want to spoil it as we were only going to be there for a few days, but really felt it was nothing like shown on website.
8 out of 8 readers found this review helpful
Do not stay here
Submitted by: Danny in Oct 2005
- Age Group: 41 - 50
- From: United Kingdom
- Family Traveller
Awful. We paid £2,300 for a luxury week to celebrate my partners recovery from cancer. We arrived, and as with so many others, were waiting at the ariport for 1.5h and then told that there was no room for us at the Altante Star but that we would have "a better room" at the "recently refurbished sister hotel, the Atlante Gardens. It was awful. Mould on the walls, gaps in the wall paper and wallpaper stapled to the wall. There was a portable TV and a set or wall mirrors that belonged in a 70's porn film. The staff were surly and even our tour orgnaiser, Thomas Cook, could not get them to accept that accepting money for a 4* superior hotel and putting people in a toilet was unnacceptable. In the end we got a refund from our tour operater and walked the (rainy) streets to find another hotel.
It appears that there is a common practice of over booking this hotel and putting the over flow into a sister hotel called that Atlante Garden. We were told if we wanted to eat we could...... Read more
13 out of 13 readers found this review helpful
Read 314 additional reviews of the Hotel Atlante Star at TripAdvisor
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