Gambrinus Hotel, Rome, Italy

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Gambrinus Hotel, Rome

Traveller Reviews

Rating

5.0/10
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Official Contact Details - Gambrinus Hotel

  • Address: 35 Via Piave - Rome - 00187 - Italy
  • Phone: 64871250
  • Email:
  • URL: http://www.gambrinushotel.com
  • Official Website:
  • Hotel Class: 1 star
  • Rooms: 57
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"We had booked a superior room (we know European hotel rooms can be small so paid for the extra..."

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Reviews - Gambrinus Hotel

1 review (Showing 1 - 1)
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Rating:

5/10
Not What Was Promised
Submitted by: Linda Blacksher in 05/05/05
  • Age Group: 51 - 60
  • From: United States
  • Traveller type: Luxury Traveller
We had booked a superior room (we know European hotel rooms can be small so paid for the extra space) and did not receive one. We suspected as much and finally asked a maid who confirmed we were in a standard room. We asked to be moved and the hotel told us there was nothing available....again not exactly correct since people were checking in and out daily. We have experienced this bait and switch before through on-line booking services and do not appreciate it. The hotels that do it imply that (a) we are stupid and don't get it and (b) that business through an on-line booking service is second rate and does not deserve what it pays for. We also were charged $100 for three days parking at the "hotel garage" which was not owned by the hotel, was 6 blocks away and not open very often, making it difficult to retrieve our car. Again, a "not as advertised" service the hotel said it offered. On the whole, Gambrinus is well located and a clean, nice hotel, but the management of our stay was less than what was promised and therefore does not get a high rating from us.
 
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