Crowne Plaza Rome Saint Peter Hotel

, Rome, Italy
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Crowne Plaza Rome Saint Peter Hotel

4 star

Rooms: 320

415 Via Aurelia Antica - Rome - 00165 - Italy Hotel Website | | 666420
766 Traveller

Reviews - Crowne Plaza Rome Saint Peter Hotel

Bad treatment by reception staff
Submitted by: John in 08/01/07
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Family Traveller
Just writing this after a 30mins row with reception staff. After charging us full rate 12€! for 30 secs of a movie we didnt watch (seen it before) they only took it off when we demanded a refund from the other 3 movies which all suffered from judder, breaks and bad voice sync. Their whole attitude stinks!! They are still suggesting they will chase us for the 12€ - by post!! Lets see them try - STAY CLEAR!!
Below average for a 4-star hotel
Submitted by: Marcus Chan in 29/04/05
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Mature Couple
The hotel is located very close to the Vatican City. We were fortunate enough to book our stay early and secured a room for 4 nights during the week of the Pope's funeral. The nearest train station is San Pietro but from here, you'd definitely need a taxi. We thought it would be a 30 mins walk max, but it took us more than an hour. Plus, the roads leading to the hotel had no pavements so it's very dangerous. The only public transport which stops outside the hotel are two buses and neither of them stop at San Pietro. My advice is to catch a bus from Via Paola. The hotel is not the easiest to reach. The reception staff gave a below average standard of service for a 4-star hotel. Our return flight was cancelled due to air space being unavailable. We asked the staff if they could find out any information for us but they referred me to the airline's website. I had to pay 5 EURO for 30 mins internet access which is very very expensive. The staff were also not helpful about transport links to the city centre and offered minimal information. I was very disappointed with the level of service. Our room was a king-size room. It was reasonably clean but I noticed peeling paint in one corner of the room. We also had a balcony which wasn't anything special. The bathroom was reasonably clean but small. Our fridge door was slightly broken but not too serious. For a discerning guest, this would probably have been an acceptable room. We also dined in the restaurant. The service was nothing special. I asked the waitress what she recommended and she didn't seem to understand my English. I ordered the lamb and it was nice but the portion was small. The cost of the meal was also high compared to outside. I wouldn't recommend it unless you're tired and you don't want to venture out. The location of the hotel is far from the city centre and it takes ~ 30 mins bus journey to get to Piazza Venezia (the centre). The hotel runs a shuttle service to Piazza Venezia but there are only 2 services to and fro!!! There are no shuttle buses to any airports. Overall, disappointing for a 4-star hotel and the Crowne Plaza chain.
Good Value - Enjoyed Our Stay
Submitted by: Wendy Soo in 27/05/05
  • Age Group: 51 - 60
  • From: Canada
  • Traveller type: Family Traveller
Checked in May 22/05. We had a group of 14 members staying in this hotel for 3 nights. Front desk staff was friendly. Concierge staff was most helpful in providing info/map. The location of the hotel is close to Vatican, peaceful nice setting and surround with tree far away from the noisey and smelly downtown but close enough to attractions. Taxi rides cost 9 euro to S. Maria in Trastevere, 13 euro to Spanish Step but Bus stop in front of the hotel. The room were big, clean and tidy. Beds so comfortable, bathroom so equip and spacious; nice balcony with chairs to sit outside enjoy the fresh air that downtown city don't offer. Don't eat in the hotel restaurant but bar-lounge were nice. In front of the hotel entrance to the left just 1 minute walk nice restaurant offer pasta or chicken for 7-8.50 euro. Walk 10 minutes to the right (very tiny side walk), you will find pizzeria, thin crust pizza for 6.50 - 8.00 euro, deli shop offer best prosciutto and local deer just for 1 euro, Chinese restaurant etc. The compliment "Red" shuttles bus to the Fiumicino Airports was park @ the left side of the lobby entrance. Shuttles bus schedule run 7:10am, 10:00am and 1:30pm, the ride only need 45 minutes. We enjoyed our stay at this hotel and would stay here again.

Historical Traveller Reviews of Crowne Plaza Rome Saint Peter Hotel


from A TripAdvisor Member
I agree with both the people that said they had a problem with Yvonne,but found all of the desk staff to be most unfriendly and not in the least helpful.We stayed at the hotel at the start of Sept.for three nights,the public areas were very nice,the restaurent very expensive,and the rooms okey.It was not convenient for walking anywhere and did not have much choice of eating places nearby.All in all for what we paid it was okey and if not for the staff we would have been quite satisfied with it.I would never return.

Good value

from BillKz
We stayed in this hotel for 3 days in August and are generally satisfied with it. Rooms and bathrooms are large by Europe standard and are nicely decorated. It is 15 minutes' drive from town so unless you are driving it will be a bit incovinient. The front desk is friendly and helpful too.

Convenient and Clean

from A TripAdvisor Member
I stayed here for 6 days from August 23 - 29 and was VERY pleased. There were four of us in a room and we were comfortable and air conditioned, thank god. Pool was great too. The hotel has a shuttle that takes you to St. Peter's, Downtown, and the airport for free, a schedule is provided at the hotel. Or if you would like to experience the cities transportation system for $1 Euro you can take the bus, which conveniently stops right in front of the hotel and then the metro, 15-20 minutes time to get into the city, we did not even feel the time. We used the public transportation system and were very pleased with how easy it was to get around. About two blocks west from the hotel there is a small bar where we had breakfast everyday, cappuccino and a sweet roll. The staff was very friendly and helpful. I would highly recommend this hotel.

very nice and comfortable

from A TripAdvisor Member
recently stayed at the crowne plaza and found the rooms very large and comfortable, the bathroom was very clean. we had a very large bathtub which was a joy for us after 4 prior hotels in italy with either no tub or a very small excuse for a tub.
nice pool and wonderful girl pianist at poolside.
negatives-- no restaurant available at the hotel to our liking. the food on the menu looked too strange and expensive for our taste, had to eat elsewhere. the hard rock cafe in the city was great!!!
we went down in the early am for the airport transfer, there was no one there, went back 10 minutes later and the bus was full, so we had to pay for a taxi for transfer.
all in all would recommend for a stay

Needs definitely refurbishment!

from Arzu
We stayed in Rome in Crowne Plaza between 12/08 to 16/08/04 when all Italians were away in holiday. So it was a great time to be there quiet and deserted city. The hotel is little bit out of town which we liked that way but for a 4 star hotel the room was appalling. Everything was very old in the room especially bathroom. The worst of all the maids even have not clean the toilet before we checked in! It was a big shock to find a disgusting toilet and I immediately called one of the maids. She was apologetic but again it was too late. The balcony was not even painted so we unfortunately could not enjoy the nice view. On the other hand, to eat in the hotel is expensive like elsewhere in Rome. Food is not good at all in Italy so do not put your expectations high. Also taxis are very expensive and trying to rip you off. When we were coming from the airport to the hotel it costed us 62 Euros and on the way back only 32 Euros for the same amount of mileage! So be very careful in Rome! Try to eat further outside of touristic places and be careful with the prices.

saved by the bus

from coldtocaliente
Just got back from Rome. The hotel was fine. Lovely setting and gardens. Great pool. Room spacious and clean with balcony. Theres also a nice spa with jaccuzi, pool, steam room, sauna. Restaurant was pricey and food "odd" by which I mean the chef had lots of experimental dishes like pureed potatoes in a small cocktail glass with 3 prawns on top (16 euros!) though we had a very good shellfish stew. We never met the infamous Yvonne and the other reception desk staff were pleasant though most other staff were generally indifferent and unhelpful. As mentioned before the worst thing about the hotel is the travel. The courtesy bus to town only goes at 3 in the afternoon and 10 at night and the bus/metro combination should be avoided. My advice would be to take the very frequent 98 or 881 bus to the edge of town (10-15 minute ride) or a taxi for about 8 euros. From there piazza navone is a short stroll for evening meals and other sights like the pantheon and trevi fountain aren't much further. For lunch the pool bar was expensive and very limited and there are no shops, cafes or restaurants within convenient walking distance of the hotel . Instead go one stop on any bus towards town and there are delis, gelateries and supermarkets within 5 minutes if you walk in the direction of cornelia metro station, though lots of places close in the afternoon and Sundays so you need to stock up in the morning. Overall I would say that once you know the best way in and out of town, then the location is outweighed by the pool which is great to come back to after a day's sightseeing.

Comfortable Accomodations and Near Transportation

from luv2run64
We just returned from Europe with a 6 day stop in Rome. The hotel is located about 15 minutes by public bus from the main city center. Our room had two queen sized beds and was clean and larger than we expected and we had a balcony. The staff were very accomodating, expecially Yvonne. There is internet access in the lobby and the outside pool was wonderful after a long day of walking in the city. A bus stop is right outside the hotel and busses will take you to the city center or to the metro. After a day, we easily hopped onto a bus and knew where we were going. The only negative point about the hotel was the cost of food and drinks...very expensive. 44 Euros for 4 people for the salad bar for dinner. That's $55. We went to the city center and found many reasonable pizzerias or trattorias. Purchase the hotel with breakfast plan if you can. That was the best deal and they open early. Had a great time and the people are very friendly!!

Mamma Mia

from A TripAdvisor Member
Recently stayed @ Crowne Plaza, rooms are very spacious with 2 Queens beds which were very comfortable, dressinggowns are supplied, but only if you ask, in room coffee making, but have to ask for milk every day. bit tedious, hotel is generally quiet, but can be noisy if guest are leaving very early morning, The cost of drinks at the pool bar are very expensive 15 Euors for 2 alcholic drinks!!! As for the Courtesey Shuttle =....forget it,the bus leaves daily at 8:45 am but we went down as early as 8;25 and it was still FULL, The pool is lovely, but pool towels are hard to come by, moving the sunbeds onto the grass is also NOT ALLOWED, The hotel staff could do with training in people skills, I found them pretty rude and generally unhelpfull.

My final point is beware of pickpockets on the bus, we had our purse stolen on the no 98 bus, which is one you will use from the hotel to the centre of town, be aware of anyone causing a disturbance on the bus as this is generally when wallets etc are stolen, also if there is more than 1 of you do not let them seperate you....hold on to your bags AT ALL TIMES, I have travelled lots of times and thought this would never happen to me.....YOU HAVE BEEN WARNED

Not bad at all!

from Anon
I personally liked it. The room was very comfortable, spacious and quite - a definite plus in Rome. It's a spa hotel, so relaxation is the word - the airconditioning has a nice citrus undertone, you can get aromatherapy and aromatic oils in the room (for a price), there's a special spa menu, and so on. Nice toiletries. The breakfast is a very varied and tasty spread. The terrace restaurant is rather expensive, for Rome, but not bad. True, the hotel is far away from the city center, but if you don't mind a short bus ride and the - rather dreary - underground, you can make it in 20 minutes for 1 euro. And the pool and the park around are a definite plus.
The reception personnel is kind, courteous and patient and their informations are spot on - the cashier saved me lots of euros gently steering me to a bank with a taxi instead of changing my money at the hotel.

Enjoyed our stay

from Tricia_Addlestone
I was at the Crowne Plaza in Rome with my husband and my parents at the beginning of July. The rooms were very comfortable and nicely furnished and the air conditioning was very welcome. Although the hotel was outside of the city centre it was easy to get to the city using public transport or taxis both of which were readily available from outside the hotel. Breakfast was very good. The only down side to the hotel was the price of drinks in the bar. The staff were very friendly and helpful. The service was excellent and the swimming pool was more than welcome after a long day's sight seeing. Would definitely stay there again.

Top Local Tips for Rome

Do a tour! If it's your first time in Rome, take a couple of walking tours! We booked ours through Odyssey Tours ( They were absolutely fabulous and very affordable. Day 1 was Colosseum and Ancient City and Day 2 was Vatican City. Both were excellent, informative and most definitely contributed to our experience.

taxi think about your transportation from the airport to the hotel. Do no arrive at Chipiano airport, it is way too far from the city. Fly to Di Vinci

Shoes Wear your most comfortable footware in Rome you will be walking all day. If you climb the steps of the dome be prepared for a long cheque and a 350 step climb round a winding staircase. But well worth it as it has better views than the Eifel Tower.


Other names for Crowne Plaza Rome Saint Peter Hotel

  • crowne plaza rome st peters
  • crowne plaza rome
  • Address: 415 Via Aurelia Antica - Rome - 00165 - Italy
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