Submission date: 2007-01-07 - Date of Stay: January 2007
Submitted by: John - From: United Kingdom
Type of Traveller: Family Traveller - Age Group: 41 - 50
Bad treatment by reception staff
Just writing this after a 30mins row with reception staff. After charging us full rate 12€! for 30 secs of a movie we didnt watch (seen it before) they only took it off when we demanded a refund from the other 3 movies which all suffered from judder, breaks and bad voice sync. Their whole attitude stinks!! They are still suggesting they will chase us for the 12€ - by post!! Lets see them try - STAY CLEAR!!
Submission date: 2005-05-27 - Date of Stay: May 2005
Submitted by: Wendy Soo - From: Canada
Type of Traveller: Family Traveller - Age Group: 51 - 60
Good Value - Enjoyed Our Stay
Checked in May 22/05. We had a group of 14 members staying in this hotel for 3 nights. Front desk staff was friendly. Concierge staff was most helpful in providing info/map. The location of the hotel is close to Vatican, peaceful nice setting and surround with tree far away from the noisey and smelly downtown but close enough to attractions. Taxi rides cost 9 euro to S. Maria in Trastevere, 13 euro to Spanish Step but Bus stop in front of the hotel. The room were big, clean and tidy. Beds so comfortable, bathroom so equip and spacious; nice balcony with chairs to sit outside enjoy the fresh air that downtown city don't offer. Don't eat in the hotel restaurant but bar-lounge were nice. In front of the hotel entrance to the left just 1 minute walk nice restaurant offer pasta or chicken for 7-8.50 euro. Walk 10 minutes to the right (very tiny side walk), you will find pizzeria, thin crust pizza for 6.50 - 8.00 euro, deli shop offer best prosciutto and local deer just for 1 euro, Chinese...Read more
Submission date: 2005-04-29 - Date of Stay: April 2005
Submitted by: Marcus Chan - From: United Kingdom
Type of Traveller: Mature Couple - Age Group: 31 - 40
Below average for a 4-star hotel
The hotel is located very close to the Vatican City. We were fortunate enough to book our stay early and secured a room for 4 nights during the week of the Pope's funeral. The nearest train station is San Pietro but from here, you'd definitely need a taxi. We thought it would be a 30 mins walk max, but it took us more than an hour. Plus, the roads leading to the hotel had no pavements so it's very dangerous. The only public transport which stops outside the hotel are two buses and neither of them stop at San Pietro. My advice is to catch a bus from Via Paola. The hotel is not the easiest to reach. The reception staff gave a below average standard of service for a 4-star hotel. Our return flight was cancelled due to air space being unavailable. We asked the staff if they could find out any information for us but they referred me to the airline's website. I had to pay 5 EURO for 30 mins internet access which is very very expensive. The staff were also not helpful about transport links to...Read more
