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Just writing this after a 30mins row with reception staff. After charging us full rate 12! for 30 secs of a movie we didnt watch (seen it before) they only took it off when we demanded a refund from the other 3 movies which all suffered from judder, breaks and bad voice sync. Their whole attitude stinks!! They are still suggesting they will chase us for the 12 - by post!! Lets see them try - STAY CLEAR!!
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Checked in May 22/05. We had a group of 14 members staying in this hotel for 3 nights. Front desk staff was friendly. Concierge staff was most helpful in providing info/map. The location of the hotel is close to Vatican, peaceful nice setting and surround with tree far away from the noisey and smelly downtown but close enough to attractions. Taxi rides cost 9 euro to S. Maria in Trastevere, 13 euro to Spanish Step but Bus stop in front of the hotel. The room were big, clean and tidy. Beds so comfortable, bathroom so equip and spacious; nice balcony with chairs to sit outside enjoy the fresh air that downtown city don't offer. Don't eat in the hotel restaurant but bar-lounge were nice. In front of the hotel entrance to the left just 1 minute walk nice restaurant offer pasta or chicken for 7-8.50 euro. Walk 10 minutes to the right (very tiny side walk), you will find pizzeria, thin crust pizza for 6.50 - 8.00 euro, deli shop offer best prosciutto and local deer just for 1 euro, Chinese restaurant etc. The compliment "Red" shuttles bus to the Fiumicino Airports was park @ the left side of the lobby entrance. Shuttles bus schedule run 7:10am, 10:00am and 1:30pm, the ride only need 45 minutes. We enjoyed our stay at this hotel and would stay here again.
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The hotel is located very close to the Vatican City. We were fortunate enough to book our stay early and secured a room for 4 nights during the week of the Pope's funeral. The nearest train station is San Pietro but from here, you'd definitely need a taxi. We thought it would be a 30 mins walk max, but it took us more than an hour. Plus, the roads leading to the hotel had no pavements so it's very dangerous. The only public transport which stops outside the hotel are two buses and neither of them stop at San Pietro. My advice is to catch a bus from Via Paola. The hotel is not the easiest to reach. The reception staff gave a below average standard of service for a 4-star hotel. Our return flight was cancelled due to air space being unavailable. We asked the staff if they could find out any information for us but they referred me to the airline's website. I had to pay 5 EURO for 30 mins internet access which is very very expensive. The staff were also not helpful about transport links to the city centre and offered minimal information. I was very disappointed with the level of service. Our room was a king-size room. It was reasonably clean but I noticed peeling paint in one corner of the room. We also had a balcony which wasn't anything special. The bathroom was reasonably clean but small. Our fridge door was slightly broken but not too serious. For a discerning guest, this would probably have been an acceptable room. We also dined in the restaurant. The service was nothing special. I asked the waitress what she recommended and she didn't seem to understand my English. I ordered the lamb and it was nice but the portion was small. The cost of the meal was also high compared to outside. I wouldn't recommend it unless you're tired and you don't want to venture out. The location of the hotel is far from the city centre and it takes ~ 30 mins bus journey to get to Piazza Venezia (the centre). The hotel runs a shuttle service to Piazza Venezia but there are only 2 services to and fro!!! There are no shuttle buses to any airports. Overall, disappointing for a 4-star hotel and the Crowne Plaza chain.
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