Champagne Palace Hotel
, Rome, Italy
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Champagne Palace Hotel
, Rome
444
Traveller
Reviews - Champagne Palace Hotel
Read 444 additional reviews of Champagne Palace Hotel at TripAdvisor.
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Historical Traveller Reviews of Champagne Palace Hotel
Okay but terrible front desk
from A TripAdvisor Member
My wife and I stayed at the Champagne Palace hotel for three nights in late November 2004 as part of a Go-Today tour package. Our room was small and the breakfast okay. The hotel is conveniently located, though not in the most pleasant area. We found the staff at the front desk of Champagne Palace hotel, however, indifferent at best and incompetent at worse. For example, the fire alarm went off on our first night, and taking no chances, we trudged down six floors only to find a clearly panicked front desk clerk frantically calling his manager and running to and from a room behind the elevator. Despite numerous pleas from the hotel guests to call the fire department to investigate the source of the fire alarm, he seemed more intent on getting the alarm turned off. After half an hour or so, he finally managed to turn off the alarm and then he shooed everyone back to their rooms, shouting, “Problem is finished! Go back! Go back!” The next day, I asked the front desk to help book a reservation for the Galleria Borghese. After dialing the number, he listened for a few seconds, hung up, and promptly declared that the Gallery did not accept reservations and I had to buy the tickets in person. That seemed fishy since my guidebook strongly recommended getting a reservation, so I called the Gallery again from my room, where I learned that the Gallery would be closed the following day due to a general strike across Italy. I’ve stayed in far better hotels in Italy and definitely do not recommend the Champagne Palace hotel.
OK but not great
from woorob
My wife and I traveled to Italy the week before Thanksgiving, 2004. We purchased a very attracteively priced package and were booked in the Hotel Champagne Palace in Rome for four nights.
The hotel is conveniently located, about two blocks from the main train station. This makes things convenient if you are arriving or departing by train. On the other hand, being close to a train station means that you will be close to a lot of "train station types," better avoided if possible.
The hotel is adequately clean and the staff is perfectly acceptable. The room was a bit small, but, again, perfectly acceptable. I thought the breakfast was uninspired and barely acceptable. The breakfast room was well lit and pleasant, however.
The problem with this hotel, from my perspective, is that last year we visited Rome over Thanksgiving and were booked in the Hotel Dei Consoli (about four blocks from the Vatican). There is no comparison of any type between the two hotels. The Dei Consoli had a fabulous breakfast, better location and was far better appointed. I think we paid about the same for both hotels.
I love Rome and would be pleased to stay at this hotel again, but I think there are better deals available, in better and more interesting neighborhoods. This would not be my first choice, not even close.
The hotel is conveniently located, about two blocks from the main train station. This makes things convenient if you are arriving or departing by train. On the other hand, being close to a train station means that you will be close to a lot of "train station types," better avoided if possible.
The hotel is adequately clean and the staff is perfectly acceptable. The room was a bit small, but, again, perfectly acceptable. I thought the breakfast was uninspired and barely acceptable. The breakfast room was well lit and pleasant, however.
The problem with this hotel, from my perspective, is that last year we visited Rome over Thanksgiving and were booked in the Hotel Dei Consoli (about four blocks from the Vatican). There is no comparison of any type between the two hotels. The Dei Consoli had a fabulous breakfast, better location and was far better appointed. I think we paid about the same for both hotels.
I love Rome and would be pleased to stay at this hotel again, but I think there are better deals available, in better and more interesting neighborhoods. This would not be my first choice, not even close.
Recommended during the low season (November)
from A TripAdvisor Member
My husband and I spent three nights at the Palace in November 2004. We found the room to be small which is typical of a European hotel room. The room was clean and charming. It wasn't far from most sites if you don't mind walking. The staff was friendly and we never felt unsafe. The breakfast room was nice; the breakfast was great and so was the view.
The only problem we ran into was the loud couple rooming next to us...they had some wild nights and woke us up!
I would definitely recommend this hotel especially during the low season.
The only problem we ran into was the loud couple rooming next to us...they had some wild nights and woke us up!
I would definitely recommend this hotel especially during the low season.
Charming little hotel
from A TripAdvisor Member
I spent 5 nights here in early November. I was a little worried after all the reviews, but it was nice. First things first, in Europe the rooms are small, ALL OF THEM. It's not like America where we think bigger is better! Get over the room size! The room was clean and served it's purpose, a place to rest your head. The staff was very friendly to us, and we were friendly to them. The location was fabulous and came in very handy to access, buses, metro and the trains. The breakfast was a typical continental breakfast, not meant to stuff you but enough to get you going in the morning. For the money I feel it was a great value. There was also a fabulous coffee shop/bar across the street and Giuseppe/Joseph was wonderful! I would stay there again.
t go there!
from A TripAdvisor Member
I stayed in the Champagne Palace four nights in November, and it was really disappointing. The room was very small, dirty - with lots of dust everywhere, some hair on the floor, a dirty bathroom and a broken shower...even some holes in the bed linen! The air conditioning vent was made of cardboard, that was falling appart!
The breakfast was also far from my expectations! The customers are supposed to have finished their breakfast before 9.30am, because they won't get more hot water for tea or food after 9.30am. The service was very grumpy! The icing on the cake is the area... Although it is very handy to be next to the tube station, the streets are dirty and you'll meet lots of tramps on your way to the hotel asking for money! This hotel doesn't deserve its 4*! Neither 1*!!
The breakfast was also far from my expectations! The customers are supposed to have finished their breakfast before 9.30am, because they won't get more hot water for tea or food after 9.30am. The service was very grumpy! The icing on the cake is the area... Although it is very handy to be next to the tube station, the streets are dirty and you'll meet lots of tramps on your way to the hotel asking for money! This hotel doesn't deserve its 4*! Neither 1*!!
Not great, could use some improvements...
from chargad
We just returned from a two-week trip to Italy, and this hotel was by far the least favorite for us. The entry and lobby area are small but nice, with marble steps, and nice furnishings. The front desk staff was friendly and efficient. Now the "not great" part... our room was small, even by European standards, and was by far sparkling clean. Additionally, there was a small "sink hole" on the floor at the end of our bed so everytime we walked around the bed (including dark, middle of the night trips) we had to try to avoid this obstacle. There was definitely something wrong with our mattress as well, it felt like it was warped or something. It was very low on one side, high on the other side, sort of twisted in the middle, and got worse as the sleepless night wore on. In their defense, we did report it the next morning to the same desk clerk who checked us in, and he made a call, and it was quickly repaired that morning. It was still a little "off" but nothing like the first night. Additionally, the lightbulbs in the canned lighting in the bathroom were blown out making it dark, perhaps this is why is wasn't the cleanest?? The blow dryer was also useless. The bed was made up with no blanket, simply the top sheet and a bedspread that (like most hotels) had obviously not been washed in a while. There was a blanket in the closet, but it too, didn't seem quite sanitary. The room faced the street but with heavy curtains and what appeared to be new, good quality windows, noise was not a significant problem.
After reading other reviews, we were paranoid about someone coming into our room, or getting into our safe, so we left "tell-tales" (tiny slips of paper in between the door jamb) to indicate entry - fortunately, everything remained intact, no unwanted access.
I asked the night clerk for information on internet access (which was advertised by the hotel) and was told they did not have it. I challenged him and mentioned that it was in their brochure, to no avail. I asked him if he knew where the closest place would be that I could get to the internet and he said no (side note, there is a self-service laundromat less than 1/2 block away from the hotel that offers internet access).
Although the temperature was mild when we visited, we still used the air conditioning, which worked well. The breakfast room was unorganized, and when we showed up toward the end of the breakfast hour, they seemed to be out of almost everything. My husband said the coffee was the worse he had ever had. We stayed at the hotel for three nights (as part of a gotoday.com deal) but after the first attempt at breakfast, we just skipped it the rest of our visit - which was a shame as it was included in the price of the hotel.
I think the hotel COULD become better. It is a good location (for the train station, not so much the sites, but the metro/train station were very sufficient in getting us to the major sites). They need to improve on cleanliness, and general maintenance. It did appear they were in the process of updating/renovating the top few floors, perhaps this, along with a change in management, will help. As of now, I would not recommend this hotel, there are too many other good hotels in this wonderful city.
p.s. be sure to try a Tartufo at the Tre Scalini restaurant on Piazza Navona - it's a cross between a chocolate truffle and a gelato - very rich, and very, very good! Also, Ostaria da Giovanni ar Galletto, just off from the Campo de' Fiori is a wonderful little restaurant with quiet outdoor seating.
After reading other reviews, we were paranoid about someone coming into our room, or getting into our safe, so we left "tell-tales" (tiny slips of paper in between the door jamb) to indicate entry - fortunately, everything remained intact, no unwanted access.
I asked the night clerk for information on internet access (which was advertised by the hotel) and was told they did not have it. I challenged him and mentioned that it was in their brochure, to no avail. I asked him if he knew where the closest place would be that I could get to the internet and he said no (side note, there is a self-service laundromat less than 1/2 block away from the hotel that offers internet access).
Although the temperature was mild when we visited, we still used the air conditioning, which worked well. The breakfast room was unorganized, and when we showed up toward the end of the breakfast hour, they seemed to be out of almost everything. My husband said the coffee was the worse he had ever had. We stayed at the hotel for three nights (as part of a gotoday.com deal) but after the first attempt at breakfast, we just skipped it the rest of our visit - which was a shame as it was included in the price of the hotel.
I think the hotel COULD become better. It is a good location (for the train station, not so much the sites, but the metro/train station were very sufficient in getting us to the major sites). They need to improve on cleanliness, and general maintenance. It did appear they were in the process of updating/renovating the top few floors, perhaps this, along with a change in management, will help. As of now, I would not recommend this hotel, there are too many other good hotels in this wonderful city.
p.s. be sure to try a Tartufo at the Tre Scalini restaurant on Piazza Navona - it's a cross between a chocolate truffle and a gelato - very rich, and very, very good! Also, Ostaria da Giovanni ar Galletto, just off from the Campo de' Fiori is a wonderful little restaurant with quiet outdoor seating.
Horrible
from A TripAdvisor Member
We spent 3 nights at the end of July 2004. The entire building was a sauna and not very clean. They claim to ba a 4 star hotel with a/c. We could not feel ANY cold air coming out of the vents. At first they gave us the story that the a/c is being repaired. On day 2 when everything went unchanged the staff tried to accommodate us. The real problem however is the manager. She told us that this is the a/c they have and that most of her clients are Italians and they are ok with it. (The Italians staying there were also complaining!) A fan in the room would have been a tremendous improvement. The manager seems to skimp on everything but is quite adept at gouging you with incredibly high rates for such a dump. We would not recommend this hotel to our worst enemy!
STAY AWAY FROM THIS HOTEL!
from A TripAdvisor Member
Although the location is ideal for those using the train system, this is the worst hotel during our vacation in Italy. My fiance and I returned to our room after dinner to find that someone had entered our room and defacated the bathroom sink, floor, and badet. We found out that the previous night, someone had broken into another room and stolen a digital camera. In addition, the hotel staff was very resitant to changing our room. Luckily, nothing was stolen from our room, but defacating someone else's room is bad taste in any culture.
Great Hotel!
from yunners
We stayed at this hotel for 2 days for a short break/tour of Rome...and this was better than I imagined! Having read the reviews beforehand, I was abit sceptical about this place, but when we arrived, the staff were friendly and the hotel generally looked very good, with marble flooring/steps, with large hanging paintings...very italian!! Our room was not big, but it was sufficient, and we had a lovely marble bathroom. We also had air-con which was brilliant, as it was a sweltering 2 days we had, plus one more bonus, was a balcony aswell!
Breakfast was fine....usual continental brekkie, which does the job. The only downside I would say is location wise, it was not the most central- walking to all the main sites of Rome was about 30min walk...altho you could use the tram/metro. But very close to the Termini Station though. The other slightly worrying thing, was that they asked for our passports as ID, and was told I can collect them after we have dropped off our luggage in the room!!?? What the male receptionist was doing with them I am still not 100% sure!? But we swiftly collected them as soon as we dropped our bags off....I just hope he wasn't doing anything dodgy with them!!
Overall, a pleasant stay- would reccommend!
Breakfast was fine....usual continental brekkie, which does the job. The only downside I would say is location wise, it was not the most central- walking to all the main sites of Rome was about 30min walk...altho you could use the tram/metro. But very close to the Termini Station though. The other slightly worrying thing, was that they asked for our passports as ID, and was told I can collect them after we have dropped off our luggage in the room!!?? What the male receptionist was doing with them I am still not 100% sure!? But we swiftly collected them as soon as we dropped our bags off....I just hope he wasn't doing anything dodgy with them!!
Overall, a pleasant stay- would reccommend!
Stay away!
from A TripAdvisor Member
Booked the hotel for 2 nights in July 2004.
The room was terrible. Very hot, the air condition didn't work properly. The safe didn't work. The room and bathroom was dirty (found an old chewing gum in the window). NO lights in the hall. No roof terrace, as promised. The elevator didn't work properly. The hotel didn't seem safe.
We didn't want/dare to stay there, and moved to the Mecenate Palace just 2 blocks away - that is truly a 4-star hotel!
The room was terrible. Very hot, the air condition didn't work properly. The safe didn't work. The room and bathroom was dirty (found an old chewing gum in the window). NO lights in the hall. No roof terrace, as promised. The elevator didn't work properly. The hotel didn't seem safe.
We didn't want/dare to stay there, and moved to the Mecenate Palace just 2 blocks away - that is truly a 4-star hotel!
Top Local Tips for Rome
things to do Don't turn up at the Galeria Borghese expecting to get in right there right then . Pre-booking is essential as limited numbers are allowed in , making for a very different ambience from say,the Vatican Museum .We dropped by on Saturday whilst checking out the Borghese Gardens and were able to get tickets for Sunday. Unlike the Vatican Museum,it is closed Mondays. You will be allocated a time slot- and if you're in a hurry take the metro to the via Veneto Station (Line B) and save yourself a schlepp. And on the subject of public transport... remember to validate your train ticket in a yellow machine on the platform before jumping aboard. If you fail to do this a 25 euro fine will apply!
Open top coaches If you are going to Rome to see the sights definately spend the day travelling around on an open top bus. The most you will pay for a day is about 19 euros which is really good value for money and you can hop on and off the coach wherever you want! It is definately the best way to get round Rome!
Colosseum Ticket If you want to visit the Colosseum with the hassle of the big queues, buy a ticket from the Palentines ticket office (1/2 mile fron Colosseum) this ticket also include entry to Colosseum and you can bypass the queue and go straight to the turnstiles.
- (hotels)
Other names for Champagne Palace Hotel
- champagne palace rome
- champagne palace hotel rome
- Address: 82 Via Principe Amedeo - Rome - 00185 - Italy
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