Boscolo Exedra Hotel, Rome, Italy
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Boscolo Exedra Hotel, Rome
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Official Contact Details - Boscolo Exedra Hotel
- Address: 47 Piazza della Repubblica - Rome - 00185 - Italy
- Phone: 6489381
- Email:
- URL: http://www.boscolo.com
- Official Website:
- Hotel Class:
- Rooms: 185
"Read some of the other reviews and can't recognise this hotel from them. Staff and service were..."
"Gorgeous room in an excellent setting.... However (and I believe you will see a theme if you..."
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Reviews - Boscolo Exedra Hotel
2 reviews
(Showing 1 - 2)
Excellent hotel
Submitted by: Frazer in 08/18/06
- Age Group: 41 - 50
- From:
- Traveller type: Family Traveller
Read some of the other reviews and can't recognise this hotel from them. Staff and service were excellent in all respects. Rooms - now they would be very hard to beat. My only small point would be the pool is somewhat cool for my liking. Would go back tomorrow.
Great Room, Terrible Service...
Submitted by: A Travel Library User in 08/09/05
- Age Group: 31 - 40
- From: Italy
- Traveller type: Young Couple
Gorgeous room in an excellent setting....
However (and I believe you will see a theme if you carefully review other reviews), the service was terrible.
Where to begin?
First, we paid >$400 a night. We checked in @ 3 PM, took showers, and went out to see the town. Wet towels all over the place when we returned: Manager: Lack of turndown service--FOR >$400 A NIGHT--"An Oversight". That night we received an important message from a fellow traveler in Rome--totally incomprehensible. Manager: Agreed that only an English speaker should have taken the message. On arrival, we were asked about a tour through the Vatican Museums--we were told we "wouldn't have to wait if we went on a tour they recommended". THIS IS A SCAM!!! We waited 2 hours like everyone else... and didn't even seen the highlights of the museum! Don't think FOR A SECOND that this "luxury" hotel is above scamming its visitors... In their defense, one kind manager recognized that this was truly unacceptable, and credited us for the tour.... However, when I mentioned this to the concierge on leaving, I was told "I was the only person to ever complain" and clearly dismissed me as nuts... Does anyone think they've changed the tour company they use?
But it gets worse... The morning after our first night I noticed numerous itchy red bumps on my arms. Turns out, I had developed extensive bedbug bites (I believe our room was #449)--confirmed stateside by dermatology. No response from management... I guess >$1200 for three nights does not guarantee protection from arthropods.
On another note, I noted numerous charges for 6.5 euros on my bill (from my TV screen in our room). The concierge snidely pointed out that merely opening our refrigerator (which we did, to put in water we had bought) would trigger these unfortunate and confusing charges. Quite ridiculous.... beware or they'll get you.
On arriving home, I asked numerous times, for a central/corporate customer service representative to complain to via emailas I sensed that a local in your hotel only complaint would not be addressed
As I write this, I have sent three e-mails to the manager... and he has not responded. Oh, and how about this...? We were told that a private car to the airport was 70 euros from the Exedra. We walked across the street and asked a concierge at another hotel the same questionat his hotel it was 50 euros. I asked the concierge, "Are we to pay 20 euros more for the same service just because we are staying at a luxury hotel? Per usual, he rolled his eyes and said my complaint was ridiculous.
I am sure anyone will agree that NO ONE should have encountered this broad array of issues for >$400/night! The Exedra calls itself a "luxury hotel" and, while the room was beautiful (except for the bedbugs), the service was sadly awful. Should management ever respond, I will publish their response.
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