Boscolo Exedra Hotel
, Rome
Reviews - Boscolo Exedra Hotel
- Age Group: 41 - 50
- From:
- Traveller type: Family Traveller
- Age Group: 31 - 40
- From: Italy
- Traveller type: Young Couple
However (and I believe you will see a theme if you carefully review other reviews), the service was terrible.
Where to begin?
First, we paid >$400 a night. We checked in @ 3 PM, took showers, and went out to see the town. Wet towels all over the place when we returned: Manager: Lack of turndown service--FOR >$400 A NIGHT--"An Oversight". That night we received an important message from a fellow traveler in Rome--totally incomprehensible. Manager: Agreed that only an English speaker should have taken the message. On arrival, we were asked about a tour through the Vatican Museums--we were told we "wouldn't have to wait if we went on a tour they recommended". THIS IS A SCAM!!! We waited 2 hours like everyone else... and didn't even seen the highlights of the museum! Don't think FOR A SECOND that this "luxury" hotel is above scamming its visitors... In their defense, one kind manager recognized that this was truly unacceptable, and credited us for the tour.... However, when I mentioned this to the concierge on leaving, I was told "I was the only person to ever complain" and clearly dismissed me as nuts... Does anyone think they've changed the tour company they use?
But it gets worse... The morning after our first night I noticed numerous itchy red bumps on my arms. Turns out, I had developed extensive bedbug bites (I believe our room was #449)--confirmed stateside by dermatology. No response from management... I guess >$1200 for three nights does not guarantee protection from arthropods.
On another note, I noted numerous charges for 6.5 euros on my bill (from my TV screen in our room). The concierge snidely pointed out that merely opening our refrigerator (which we did, to put in water we had bought) would trigger these unfortunate and confusing charges. Quite ridiculous.... beware or they'll get you.
On arriving home, I asked numerous times, for a central/corporate customer service representative to complain to via emailas I sensed that a local in your hotel only complaint would not be addressed As I write this, I have sent three e-mails to the manager... and he has not responded. Oh, and how about this...? We were told that a private car to the airport was 70 euros from the Exedra. We walked across the street and asked a concierge at another hotel the same questionat his hotel it was 50 euros. I asked the concierge, "Are we to pay 20 euros more for the same service just because we are staying at a luxury hotel? Per usual, he rolled his eyes and said my complaint was ridiculous.
I am sure anyone will agree that NO ONE should have encountered this broad array of issues for >$400/night! The Exedra calls itself a "luxury hotel" and, while the room was beautiful (except for the bedbugs), the service was sadly awful. Should management ever respond, I will publish their response.
Read 578 additional reviews of Boscolo Exedra Hotel at TripAdvisor.
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Historical Traveller Reviews of Boscolo Exedra Hotel
Fabulous
from A TripAdvisor MemberVery, very good
from A TripAdvisor MemberI must have been at a different hotel
from A TripAdvisor MemberDespite having 6 members of staff in the foyer we were not allowed a drink from the bar at 1am as it had closed.
There is more but I'm sure you get the picture - to sum it up this hotels looks great but really has no substance to warrant a 5* rating.
Try a scottish 5* if you want real luxury and service.
Excedra is Great!
from A TripAdvisor MemberJust Fantastic
from foreman41Worth the money?
from A TripAdvisor MemberThe Spanish Steps are about 20/30 minutes walk in another direction from the Hotel. So most attractions are walkable if you don't mind walking but the hotel is not near the hubbub of the city. The hotel's decor is faultlessly luxurious. We had booked a Double Superior room through expedia which we found small and because the window had an inward-facing window which overlooked wheely-bins we asked for the prices of the rooms at the front of the building overlooking the Piazza. We were given a price and we accepted and moved to the better room a few hours later when it was ready. This room was flawless. When we checked out, however, we learned that the price we had been quoted was per night and not for the whole four nights as we thought we'd been told. They said it was our fault and asked how we expected such an upgrade for such a price and that all we could do was put our complaint in writing. We were disappointed the roof terrace and pool were out of bounds (although it was December). We didn't visit the restaurant but we did try the room service which was great but expensive of course. We found Rome expensive in general and enjoyed having a sumptuous room to call home for the few days we were there, especially because it rained every day. If you're happy to spend the money, The Exedra is the place to stay.
s in Rome
from KevinMcQLoved the Exedra!
from JenniferVentura_CArefined elegance
from grandcosSuperb
from A TripAdvisor MemberTop Local Tips for Rome
Taxi Fares Apparently taxi drivers, by law, should not charge you more than 30 Euro's to get from the airport to the city centre. This is displayed in a laminex in most reputable taxi's but not in others. Be aware!!
Best in Rome Want a really sensational meal in Rome? Then you must go to a restaurant called Il Pagliaccio - it is top class with great service and stunning wine list - and the staff have a good sense of humour, but it is the food that is pure magic.
Airport Taxi's Whatever you do don't get in a taxi at the airport when they are stood in the terminal building touting for business. They are overpriced and can be unlicenced. Walk straight past out the main doors where you will find a queue of nice taxis outside! They all now change a flat fee into various city limits. There should be a card in the cab itself.
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Other names for Boscolo Exedra Hotel
- exedra hotel rome
- exedra
- boscolo exedra rome
- boscolo exedra hotel rome
- Address: 47 Piazza della Repubblica - Rome - 00185 - Italy
"Excellent hotel" - Frazer
"Great Room, Terrible Service..." - A Travel Library User
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