Excelsior Palace Hotel, Rapallo
Reviews - Excelsior Palace Hotel
Read 270 additional reviews of Excelsior Palace Hotel at TripAdvisor.
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Historical Traveller Reviews of Excelsior Palace Hotel
Nice hotel -- service in need of vast improvementfrom A TripAdvisor Member
Some specifics, first to the positive:
-The views from nearly everywhere in the hotel were breathtaking. We had two rooms with water views, one a junior suite with no balcony and one deluxe with balcony (nearly unnecessary) that overlooked the Mediterannean and the city surround.
-The staff at the front desk could not have been nicer or more helpful -- exactly what one would and should expect from a five-star hotel.
-I'd be remiss not to single out Rosario, the bartender in the Yachting Bar who was extraordinarily friendly and helpful.
-When we first arrived at the hotel after a long drive from Lake Como, we were warmly greeted by the reception staff (obviously NOT a negative), but while we were checking in, my kids refused to sit in the furniture in the lobby -- the upholstery was that dirty (and we're talking teens here, not a bunch of fussy old ladies!)
-The deluxe room was certainly no better than ordinary -- not large, and a bathroom that was quite cramped. The beds were adequate, but not extraordinarily comfortable. We were forced to change rooms by the fact that a prior guest had smoked in our non-smoking room -- that, I realize, is not the fault of the hotel...however, at these prices, I would expect better.
-My most serious complaint however is reserved for the food service. We ate a total of 4 meals at the hotel, excluding breakfasts -- and 3 of the 4 were among the worst dining experiences I've had anywhere, much less at a hotel that's been given 5 stars. Only once did our order arrive properly (that was a meal that my wife and I had alone -- and I would cynically add that they only had two chances to get it wrong, not five). Still, I could have more easily swallowed the E22 charge for a plate of spaghetti and tomato sauce if the dish had shown up at the same time as the rest of the family's meal -- but it arrived 15 minutes late, with not so much as an explanation or the slightest hint of apology. Likewise our lunch for five showed up in three different shifts, and once again the staff seemed oblivious to the fact that this might be less than acceptable. The dining staff in general appeared undertrained and overwhelmed -- and not just by American standards. We had no experience that could compare to this hotel anywhere else on our tirp.
In all, the Excelsior was a disappointing note to end our trip on. Not a horrible choice -- but one that suffered from comparison to the others we enjoyed on our vacation.
Very nice hotelfrom Tottiisahottie
This hotel offers a great location and views. I had booked two rooms with a view of the bay, but when we got there, we were given two rooms with a view of the parking lot.
I produced the confirmed email they sent in regards to the bay view and they changed our rooms.
Make sure you ask for a room that faces the water and on an upper floor, as you will hear terrace noise if you are on a lower level.
The breakfast was nice and the staff very helpful.
The cab drivers do take advantage of you if you're staying here, beware and get a quote or price before you get in a cab.
My bed was very bouncy and housekeeping replaced it.
Overall I would stay here again, very relaxing.
I disagreefrom A TripAdvisor Member
- most rooms have stunning views of the sea or marina area
- the bar and breakfast areas also have beautiful views
- the staff are friendly without being 'in your face'
- the noises at all hours (banging doors, the sound of what I think is furniture being moved against marble floors). This is unfortunately very common in Italian hotels but at this price I expect my room to be noise-free most of the night and in the afternoons
- the breakfast buffet features canned fruit - not exactly what one would expect from a "5* Luxe" property
- the pool is beautiful but small, and dominated by kids (not the kids' fault - it's just a small pool)
- the rooms (I had a normal double) are not any larger or better decorated than a typically maintained 10 year old Sheraton
- the mattress was OK but very bouncy
- the gym is tiny with only a few basic machines
In summary I'd say the setting makes the hotel. Inside, the Excelsior doesn't really 'excel'.
Perfect hotel. The best we ever stayed infrom navena
Oustanding hotel, beautiful locationfrom John_S_2004
We had a wonderful room with a small balcony facing the Mediterranean..Ligurian Sea..the front desk staff was warm and helpful....the Yachting Bar staff was extremely pleasant especially the very helpful Rosario...the terrace for breakfast and aperitif time had a beautiful view of the sea...
I used the spa for a massage and mud treatment and it was wonderful...we had been travelling for eight days from the States when we got here and we even just took half a day to sit at the wonderful pool that is right on the sea...
Like I said the Excelsior was a pricier than our normal vaction hotels but worth every penny...an outstanding experience
reached paradisefrom donnamaria329
The staff knew who we were upon entering the lobby. They immediately gave us a message we had from friends. Camile, the concierege, was friendly and extremely helpful. She was a pleasure to talk to and offered us tons of advise. They even upgraded our room.
Upon entering our room a note of welcome from the hotel manager and a bottle of amaretto awaited us, as well as our name on the television. A breathtaking view of our room was overlooking the Liguerian Sea. When looking to our left, moored were the most beautiful and luxurious yachts. Looking to our right was the Italian Riveria, Portofino and Santa Margherita. Our room was on the 5th floor and we thought we were in heaven. At night the moonlight poored into our room. The bed was very comfortable as well as the spacious bathroom with a realy hair dyer, not one that is like a vacuum for the hair.
The breakfast room was warm and inviting and the food was delicious. The sevice from the wait staff was impeccable. The hotel had all these lovely terraces and intriguing staircases leading to the sea. The pool, not open ths time of year, was beautiful and looked like it was part of the sea.
I had a facial at the Beauty Farm. Francesa made me feel so relaxed I didn't want to get off the table.
The bartenders in the Yachting Bar were friendly and entertaining to talk with. We had a light dinner there one night and it was very good.
Needless to say we will return to this hotel again in the summer when the pool is open and Rapallo in full swing. The hotel in itself is so luxurious that we felt pampered and truly in paradise.
Expensive but worth it!from OBVIOUSNYC
Great Stafffrom A TripAdvisor Member
The staff was very nice and went out of their way for us. Great service. Great room service. Great food. Very nice rooms. We loved it. They treated our two girls like queens. The spa left something to be desired as I think they were short staffed at that time of year.
Most shops in Santa Margharita or Portofino offer discounts to guests of the excelsior.
When we checked out the front desk gave us great information about how to drive in Florence, etc. Very Very helpful. We will be back very soon.
Beautiful Hotel Excelsior View!from susiegio
Overall, this was our favorite hotel on our trip because of the views!
Top Local Tips for Rapallo
Location A good starting point for discovering the area (cinque terre, portofino, mountains etc.)
Eating out Try to get off the main street for restaurants as the main area is mostly pizzerias. There is a lovely restaurant called Lucca in the harbour area.
Other names for Excelsior Palace Hotel
- hotel excelsior palace
- excelsior palace hotel
- Address: Via San Michele Di Pagana 8 - Rapallo - 16035 - Italy
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