I'm amazed that I read such good reviews of this place. I just think all the people that were at the hotel complaining about the same frustrating things that we experienced haven't bothered to write reviews. The front desk didn't want to help with anything--from dining reservations to sightseeing. These are the basics. The things that a four star hotel should do. To top things off, after spending a couple thousand dollars at their hotel they would not mail or help price the cost of mailing a small item that was left behind. I can't tell you how frustrated we were. Another couple was trying to contact their airline about lost luggage and the front desk guy wouldn't call because he said they should wait for the staff member who had called for them in the first place (this person was off till the next day). I couldn't believe it and neither could the couple with the lost bags. The answer to every question was either "I don't know anything about that" (without an offer to help......
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5 out of 5 readers found this review helpful
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Positano is a unique town, enchanting and magical and this hotel was so much more lovely than you could tell from the street.....hidden behind blossoming trees with patios and gardens I felt like I was at one with the sea, the sky and the mountains!!!! The deluxe rooms are just lovely, with private patios and whirlpool tubs and showers....we spent 4 nights there and I didn't want to leave...the service was wonderful and the breakfast buffet on the patio was delicious...best croissants I ever tasted!!!!...a hidden treasure!!! only 3 stars??? at least 4!
17 out of 17 readers found this review helpful
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