Excelsior Gallia Hotel

, Milan, Italy
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Excelsior Gallia Hotel

, Milan
4 star

Rooms: 237

Piazza Duca D'Aosta 9 - Milan - 20124 - Italy Hotel Website | 267851
236 Traveller

Reviews - Excelsior Gallia Hotel

Avoid this filthy noisy expensive hotel
Submitted by: De Sousa in 16/09/05
  • Age Group: 51 - 60
  • From: Switzerland
  • Traveller type: Mature Couple
We chose the hotel for its 5-star category and location. To our great disappointment, the hotel room was dirty, including the bathroom, in particular the rims of the bath-tub and sink; the mirror still had the remnants of the previous guests' toothpaste. The room had been vacuum-cleaned in a perfunctory fashion because we found plastic tags on the carpet when we got in. Because of a late check-out we could see the room after it had been cleaned for the next guests and the plastic tags were still on the carpet. Very expensive for such a dirty room. Additionally, the location is noisy (trams and heavy traffic) throughout the night. We do not recommend it unless the alternative is to sleep on the street

Historical Traveller Reviews of Excelsior Gallia Hotel

Dirty damp rooms - Do Not Stay Here

from A TripAdvisor Member
Granted, Milan hotel standards are way below the UK and US. But that is no excuse for a 5* international brand to offer 2* facilities at a 5* price.

I cannot stress enough why this hotel should be avoided and cannot imagine how this hotel recieved ANY positive reviews. Rather than staying here, pay less for a 2-3* hotel as this is what Le Meridien offers.

We stayed in a 'delux' room for 3 nights. The room overlooked a tram intersection crossing and could not sleep due to the lack of double glazing. The carpet was old, dirty with damp patches. There were several squashed insects on the wall above the bed. The ceiling had damp patches, the room smelt damp. I stress that this is the 2nd room we saw, the 1st was even worse.

The concierge could not do enough to help us in booking tables, trains etc. The receptionist was rude and obstinate.

I recommend Hotel Millenia which is a clean, luxurious 4* establishment - at a 4* price.


from carlonne
Stayed at this hotel twice during recent trip. We were very pleasantly surprised. Although it is an old hotel, it has been completely renovated. The accomodations were suberb, the service was excellent and the staff was very cordial. I have stayed at many hotels in Italy over the years and I must say this hotel rates tops, if not the best. I hightly recommend it........

Worried about previous reviews but...

from LLKTL
We were a bit worried about reading some of the reviews on this hotel, but all fears were quickly put aside. This hotel is in a good location just opposite the stunning central train station and is next to the metro line to get you all around the city. The hotel is not right in the centre, which can be a benefit as the surroundings are not too busy and loud. Besides, the metro line only takes 3-5 min max to get to central duomo.

The staff were excellent with very good english (my Italian is not so good). We admit it is not the best 5* (or even 4*) that we have been in, but nevertheless this is an old hotel with magnificent character and refurbishment is still ongoing. The room was large, comfortable and the bathroom was huge. Furnished well with full marble, solid dark wood and plush carpet.

Would definitely recommend.

Nice, but not exceptional...

from AlexAzar
Stayed here with my family Nov 26-28, 2004. Don't make the mistake of taking a taxi from the train station unless you want a mean mug. It's just across the street! Anyhow, the imposing facade of this hotel is grand and beautiful. The inside of the hotel is nothing nicer than an Inter-Continental or even a Crowne Plaza. The rooms were a little bigger than others we stayed in, but weren't exceptional for the price. One of the concierge guys was fantastic and friendly and another was snotty and rude. Be careful where you stay here as they are doing some (much needed) remodeling. I hope they improve the interior decor. The setting, across from the station, is a little scarey. I don't know that it would have been better anywhere else though. The entire city is a little sketchy. It's about a 30-40 minute hike to the Galleria and Duomo and taxis get clogged in traffic. I didn't much care for Milan other than the fantastic duomo, even though the front of it (disappointed) is completed covered for renovations. Shopping is hot here too. Other than that, go on to Florence or Venice.

Bella Bella

from Superally2007
Stayed here last weekend. Booked through the hotels website which is cheaper and there was a good selection of rooms. Get a superior room on the top floor. The room was lovely although the carpets were stained and the bed linen a bit old. They also charged me for laundry which i never used. The prices in the hotel bar are very high. 8 glasses of cava and a bottle of cava set me back £80 ouch. The food is also expensive but there are plenty of cheaper places to eat- try the canal district.
Overall the hotel was nice but i'd agree that it's more fours star than five and beware the mars bars in the room £7 quid - he he!!
Go to the supermarket over in the station. The staff were very friendly and helpful and will show round the city and direct you to a good resturaunt. The taxis are cheap and are a good way to see the city! £10 euros to the canal district. Beware of strange men and alcoholics in the station square.
But Milan was fab! Will go back especially at Chrsitmas.

Old World Elegance

from A TripAdvisor Member
Stayed here for 2 nights Nov 6th. Took the Milan Express bus from the airport (4.50euro) compared to taxi of 80euros! Right around the corner from bus stop at the Station Centrale to the hotel. Yes this is very near the station, and not the greatest neighborhood but the hotel was beautiful. Old World class. Beautiful Oriental Carpets over the lobby and floors. Our room was fantastic. Huge with a frescoed ceiling! 2 French doors overlooking the Station. Great, huge bathroom with slippers and bathrobe. Yes the minibar and food and drink at the hotel is outrageously priced. Buy breakfast and coffee at the station for 3euros!
The staff could not have been nicer. Arranged a tour to see "The last Supper". Very accomodating and friendly. The 5 star very $$ Principe Di Savoia and the Westin Palace are like 20 blocks away, so the neighborhood was not that much better and their prices were double the Meridiens. All in all I would definitely stay there again. Just be careful what type room you are reserving and paying foor as some reviews said rooms were shabby, dirty etc. Obviously rooms vary greatly at this property.

Shabby Rooms

from A TripAdvisor Member
Firstly, Milan is a dump! I wouldn't recommend it to anybody. Its overpriced, graffiti-riddened and seems to have the world's supply of beggars, winos & tramps who shamelessly bother tourists. The restaurants offer mediocre food and charge around 100 Eu for dinner for 2.

The hotel is adjacent to the Stazione Centrale and the area is full of shady characters!

We booked the hotel through Priceline and paid approx 40GBP per night, we have used Priceline several times and have always stayed in beautiful hotels for bargain prices. We arrived to find The Hotel undergoing construction work to renovate the lifts (elevators) which is understandable, although the noise was a distraction. The hotel foyer is very nice, as is the facade however, from our experience that's where the 5* experience ends.

The room was average, the bathroom nothing special with no robes or slippers. There was no iron, trouser press or hot drink making equipment.
The beds were 2 single beds pushed together. The carpet was worn and had several large stains on it, the walls were badly scuffed and of aged decoration. The bathroom was aged with rust stains on the wall and a limited selection of goodies to pamper yourself with. Our room had a small door to the adjacent room which couldn't be secured.

Beware of the mini-bar prices and the cost of the Hotel's breakfast. A can of Diet Coke was 5 Eu and breakfast was 23 Eu, we opted for neither. There is a supermarket at the Stazione (cans 1.30 Eu) and a McDonalds for Bfast 200m away!

In all, you get what you pay for, I'm sure Priceline customers get the worst rooms, however for a City where a coke costs 7 Eu at a street cafe, a double room for 45GBP is acceptable.
The hotel quotes 400-500 Eu per room per night and claims its 5* status. I would argue the Hotel doesn't deserve the fifth star and the room facilities at your local Travelodge are comparable.

Anybody needing to stay there should book through ------------------- and refuse to pay more than 50 quid!


from A TripAdvisor Member
Milan as a whole is disappointing and dirty, however there are some very picturesque parts to view with beautiful arcitecture and historical buildings.

The underground is very good and taxis moderately priced.

Food however is over priced and over rated and tourists are basically ripped off. There are many beggars constantly perstering you for money, the streets are littered with winos and defaced with unsightly graffiti, which is probably common to many cities but somehow seems to be worse in Milan. We didn't find a single cafe with a relaxing atmosphere to spend an afternoon in, in fact they were all far too expensive and not particularly friendly.

The hotel is smart from the exterior apart from the square is once again full of unsavoury characters which make you feel on edge, but saying that we experienced no trouble from them we had far more bother from constant pestering whilst trying to enoy a quiet meal from men selling damn roses every half an hour or so!! You have to be polite but firm and just say No!!!! Do not feel sorry for them, you will never get rid of them!

Back to the hotel, reception staff not overly helpful considering the 5* status, kept us waiting for ages when checking in. Carpets dirty throughout hotel particularly in room, large stains seem in several areas. Walls heavily stained and in desperate need of decoration, bathroom and shower disappointing, lack of towels, no bath robes as you would expect in a hotel claiming to be five star, basically you would receive better accommodation in a travel lodge. Do not touch the mini bar unless you enjoy paying extortionate prices for cans of cola etc!! The supermaket over the road is far better value! We didn't pay a lot for the room (thank goodness)! But if we had have paid the full room price 400-500 euros, ridiculous!! We wouldn't have left the hotel without leaving our comments with the manager at least! The breakfast was 23 euros and we did chuckle at the menu for example, prawn cocktail 20 euros and fried eggs 8 euros, worth a laugh if nothing else!!

Finally I would not go back to Milan but I am glad that I have been there, as I said earlier there are some beautiful places to see as with any other part of the world there is good and bad!!

Very happy at the Excelsior Gallia

from FionaBell
Just got back from 10 days in Italy and spent one night at the Excelsior Gallia. After 9 days in nice, but plain rooms this was quite a step up. The hotel staff was extremely friendly and helpful. The rooms were large, comfortable and interestingly decorated. Probably the best thing about the hotel though was the deal I received through PriceLine. The worst thing is the location next to the train station, a bit seedy. Easy access to the metro line....just watch your wallet!

Fantastic value, classy hotel!

from annagrace
My husband and I stayed at the Excelsior Gallia at the end of a long cruise with a terrible train ride to Milan. The hotel was absolutely gorgeous. Our room was enormous with a separate foyer and a gigantic bathroom full of marble. The staff had provided us with bathrobes and slippers along with a bottle of champagne to celebrate our honeymoon. The concierge was very helpful and got us an advance reservation to see the Last Supper (which you had to reserve weeks in advance). The mini bar prices were outrageous, and a continental breakfast was 23 Euro! If you eat your meals away from the hotel, and bring in your own alcohol, you will have a fantastic time. I got a great deal on Priceline ($105)! We were thrilled with our room but keep in mind the area is questionable at best being across the street from the train station. A cab to the Cathedral cost 11 Euro but we took the subway back. We loved our stay there and highly recommend it!

Top Local Tips for Milan

The parks Take a trip to the 2 parks which are within walking distance of each other.

Malpensa Airport Use the Malpensa Express Coach to Central Station, excellent service every 20 mins and good value at 5 euro each way

St Emmanulle cathedral Take a cab and go see the area in and around the cathedral, and if able, make an appointment to view "The Last Supper".


Other names for Excelsior Gallia Hotel

  • milan le meridien
  • le meridien milan
  • le meridien hotel milan
  • Address: Piazza Duca D'Aosta 9 - Milan - 20124 - Italy
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