Stella Alpina Hotel, Malcesine, Italy
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Stella Alpina Hotel, Malcesine
Traveller Reviews
Official Contact Details - Stella Alpina Hotel
- Address: Via Dosso Ferri 6 - Malcesine - 37018 - Italy
- Phone: 457400078
- Official Website:
- Hotel Class:
- Rooms: 22
"We have just returned from the Stella Alpina and I can assure you that we would not return there...."
"We've just got back from the Stella Alpina hotel. Unfortunately not much has changed. The rooms..."
See All ReviewsReviews - Stella Alpina Hotel
5 reviews
(Showing 1 - 5)
Nightmare
Submitted by: Pete in 08/31/08
- Age Group: 31 - 40
- From: Italy
- Traveller type: Family Traveller
We have just returned from the Stella Alpina and I can assure you that we would not return there. Furthermore, we will not travel with Italian Getaways again.
The staff are rude and clearly do not want to run, what amounts to a basic guest house. We never saw any Italian Getaways reps (apart from trips)and nobody was available on the telephone numbers given. This was really bad. It is basic, as advertised, but added to that the staff shout all day at customers and each other. There is also a major health and safety issue: the manager goes home each night locking everybody in, you do have a key, but there are no instructions in the event of a incident/fire, no telephone numbers etc. This is more of a backpackers place. The pool area is dirty and the breakfast!?
Everybody staying here at the time we were there was unhappy and complaining but, as the manager shouted âThis is not a 4 star hotelâ. Every time a guest asked for something they were charged for it, a towel or even a shower etc. I asked the manager to contact our rep when had a query regarding a trip and she had no idea how to contact her.
Lake Garda is a lovely place and Stella Alpina might not be typical of the hotels there, but I wonât be taking the chance with my hard-earned holiday money again.
Not much has changed
Submitted by: Mike in 08/11/08
- Age Group: 31 - 40
- From: United Kingdom
- Traveller type: Young Couple
We've just got back from the Stella Alpina hotel. Unfortunately not much has changed. The rooms are as per previous reviews, as is the breakfast (doesn't justify the title breakfast)and the pool area. We cleaned the dead flies etc out of the pool ourselves but as the debris was all around the outside it soon found itself back in the pool. Its fantastic that websites like this exist as now these hotels are signed up with tour operators, they get customers whether they deserve them or not and frankly the Alpina doesn't. The appointed reps for Italian Getaways leave loads to be desired too, Mickey is a selfish , rude and patronising to woman at best, unhelpful unless you want an ice cream from her husbands shop. I can't remember one of the ladies names but if you do go- you want Michela as your rep, she is human, humble, high on life and everyones best friend. She is intelligent, talks properly and really made our trip to Venice a delight.
Health & Safety
Submitted by: Chris in 09/28/07
- Age Group: 51 - 60
- From: United Kingdom
- Traveller type: Mature Couple
I have just returned from a trip to Malcesine, Lake Garda with Italian Getaways. I agree with all that has already been said with regard to this hotel. However, there was one issue that wasn't mentioned and posed a potential health and safety risk. The keys to the rooms seemed to be quite difficult to fit into the locks and you could hear various guests trying to unlock their room doors as they returned from a day or evening out. More alarming was what happened to my partner and myself on our last morning. We had packed and were literally ready to vacate the room, but could we get out no we couldn't! We tried to work the key in the lock for at least 5 minutes and in the end I had to go onto the balcony and summons help from another guest by moving along balconies and giving her the keys so she could come and unlock the door from the outside. Imagine if this scenerio had occured in the event of a fire at 3 in the morning....I think our chances of getting out would have been very slim
Location, Hotel & Staff
Submitted by: Geoff Crompton in 09/03/06
- Age Group: 60 +
- From: United Kingdom
- Traveller type: Retired
This is a basic one star hotel with pool. The hotel is rather 'tired' and although clean on the inside could do with a little TLC around the pool and the outside generally. Breakfast was scant,to say the least - no fruit or eggs. The choice of cheese and sliced meat was limited. A choice of the same three cerials all week.Our room had no toiletries (including soap) and we were asked to pay 8 Euros for the use of a pool towel for the week.
This is not a hotel for anyone with a mobility problem. There are no lifts and the bus stop into Malcesine is some 200 yards from the hotel on a very busy road without pavement. To access the lake shore we had to walk some 300 yards from the hotel along the same main road and then down a steep slope and steps. After about 3 days we hit on a devious plan to reduce the walking hazard - we walked about 100 yards to the 3* Hotel Du Lac, used their lift to the ground floor, had a drink on the way out and a coffee on our return!!
We travelled with Holiday Getaways and I must say that our Representative was very poor. Indeed I think to she would have been better employed as a prison guard. She expected us, on the first day, and after a long delay at Manchester the day before, to walk about 5 kilometers into Malcesine along the same hazardous road to her 'welcome' meeting - start time 09.15am! We declined the invitation!!
Having said all that I must say that the staff at the hotel and in particular 'Rita' were most kind and helpful. Unfortunately there were far too few of them.
Advice for travellers considering stella alpina
Submitted by: Karen Baxter in 09/06/05
- Age Group: 26 - 30
- From: United Kingdom
- Traveller type: Young & Single
I have just returned from a glorious week in Malcesine, Lake Garda. I stayed at the Stella Alpina - a basic, but essentially comfortable guest house on the out skirts of the town of malcesine. I thought it would be useful to add to advice though to those planning to travel to the area. Particuarly, older guests should be advised that the Stella Alpina is located a good 10 min walk (down hill on the way into town, up hill on the way back) from the centre of the town. To get to the town you have to walk down very busy road, which has very narrow pathways at the side. For this reason I would advise older people, particularly those unable to walk long distances, against staying at this hotel. It is possible to get taxi's, but they are expensive.
That said, the hotel / B&B is pleasant. There is a decent sized pool (with sun loungers), you can borrow bikes from the hotel should you want to, and the town (Malcesine) is very picturesque.
It's also fairly easy to arrange boat trips to the other towns on Lake Garda.
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