Il Bargellino Hotel, Florence
Reviews - Il Bargellino Hotel
- Age Group: 41 - 50
- From: United States
- Traveller type: Family Traveller
Read 242 additional reviews of Il Bargellino Hotel at TripAdvisor.
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Historical Traveller Reviews of Il Bargellino Hotel
Loved this placefrom ChicagoBertie
Not at all what I expected at ALLfrom nattyroe
The room was OK, i thought it was cute but my husband did not like it. Our room opened onto the Terrace, which Im sure is beautiful in the late Spring/Summer. Carmel was in Boston visiting family, and her husband Pino spoke little English, but was very kind. There was also another man there who was from Boston, and he was nice as well.
The small issues were the supplies (only one towel in the bathroom, no bathmat, location was not ideal, blah blah). The huge issue was at night. For our two night stay, we honestly slept about 4 hours each night. This was due to parties being thrown in the common room (or owner's quarters) located immediately next to our room. I had requested a room away from the owners home, due to my readings of other complaints on trip advisor, but I was assured that this would not be a problem. Boy was I mislead. We stayed in Florence for a Sunday and Monday night, two nights not usually considered your "party" nights.
Both nights, the owners and miscellaneous friends, other guests, and who knows who else, gathered and drank and ate and talked and talked and talked and as the hours wore on, their voices grew louder and louder and louder. It was way past the level even of complete rudeness. The first night, we tried for many many hours to go to sleep, and the "party" eventually died down around 12am. The second night, however, it was around 2 when my husband finally got out of bed, walked over, and asked them all to be quiet. The party settled down a little bit, but it was still some time before everyone packed up and went to bed.
We at first felt rude ourselves even thinking to go ask the owners to quiet down, since they were in their own house persay. However we soon got over this and realized it is one thing to do as you wish since you own the place, but it is a completely different thing to carry on which such volume and complete disregard for the guests who are PAYING to stay at your hotel. The professionalism of this hotel is terribly lacking, and I have a feeling (or at least I am still trying to see some good in this hotel) that this would not have happened id Carmel was in town.
My husband and I were not going to pay for our second night, and actually request we receive full refund since the entire point in us staying there (having somewhere to SLEEP) was negated completely, but upon leaving Pino was at the desk and we both didnt want to mess with trying to explain ourselves when there was a language barrier. I would not reccommend this place to anyone, and am again incredibly disappointed in Il Bargellino and their idea of quality service to their customers.
Since we take any comments regarding an unpleasant stay at our hotel very seriously, I have researched what happened and contacted other guests who were staying with us on the nights in question. The most frequent comment I have heard from these guests is “we must have been in a different hotel!” or words to that effect. I have requested that they too post online comments regarding their stay at our hotel.
I am aware that there were indeed dinner parties on each of the evenings in question; both taking place at what is considered customary dinner time in Italy. No music was played in consideration of guests who had already retired to their rooms, and dinner guests had either gone to bed or had left the hotel by 11:30 PM, or shortly after being made aware of Mr. Roe’s displeasure.
We have offered to host the Roe’s upon their next visit to Italy and sincerely hope they will consider taking us up on that offer as we are quite sure they will more thoroughly enjoy a subsequent stay with us as do the vast majority of our guests.
Thank you for this opportunity to respond.
Sincerely, M. Carmel Coppola
The comforts of Homefrom Darby45
Seven years of consistently great experiences...from SGHM
Carmel and Pino have always been magnificent hosts--friendly, approachable and helpful, even when they have their own stuff going on--even when recovering from a motorbike accident and fairly major surgery a couple of years ago, Carmel still did her best to keep everything running smoothly. She's always ready to make restaurant recommendations, museum reservations, or whatever , and Pino is always ready with a wave and a smile as he putters about the place, painting, fixing or polishing stuff to keep everything in good order.
The hotel facilities may not be of the "luxury" standard that some of the reviewers on here seem to expect, but we have always been overjoyed with the quality and beauty of our rooms, as well as the excellent value for money. The beds are comfortable, the bathrooms in good working order (good water pressure!), and the furniture beautifully cared for. The lovely terrace itself is worth the stay--I'm actually still in touch with a number of fellow travelers I've met out on the terrace, striking up conversation over a glass of wine and a bowl of olives.
The Hotel Il Bargellino might not be a cocoon of white linen, gold-plated faucets and soundproof windows--if you want that, PLEASE stay at a faceless luxury chain and leave this place available for the rest of us--but it IS a friendly, clean, helpful and very beautiful establishment. You can be at the market (walking) within five minutes, and at the Duomo within six or seven. The only time I've ever felt the need to use anything other than my feet to get somewhere is when my destination is waaaaay across the river and uphill, and even then I usually walk one way and bus back!
Oh--and it's also family friendly--my daughter has loved the place since she was just three years old, and she is especially attached to the bowl of candy that Pino keeps well stocked in the upstairs hallway.
Anyway, if you're looking for a hotel that is "homey" rather than fancy, but still very clean and well equipped, this would be the place. Sit out on the terrace and have a drink for me...
Very nicefrom JacqueFromUSA
The terrace was very nice in the evenings (we also met the neighbors cat), when the rooms were sweltering. I do have to say that next time (and there will be a next time), I would prefer a room on the terrace side, not the street side. Since it was so hot, you had no choice but to leave the windows opened. The noise from the street can be incredibly frustrating when you are hot and having difficulty sleeping anyway, and people are out very late, talking/laughing as they wander down the street, and motor scooters flying down the street at all hours.
Carmel and Pino have a very nice book in the rooms, telling you everything you need to know about services in the area (where the best laundromat is, where the best local breakfast is, where the Mailboxes, etc. is). You find out about how she met Pino and came to live in Florence. It is all very quaint and so easy to be there. It isn't the Holiday Inn.......BUT, who wants that? You can stay at a big hotel chain anytime. Why not stay somewhere that you can actually talk to locals and get to know them?
Noisy, but cutefrom A TripAdvisor Member
Perfect locationfrom Hull2005
A very special hotelfrom A TripAdvisor Member
It is conveniently located near the train station and because Florence is so small, there is no problem walking to the attractions, many of which are within a 15 minute walk. There are also many dining options.
My room was a single facing the street. Though it did not face a main street, there was some noise, especially from the Vespas, but that is a small price to pay for the value of staying here. The rooftop terrace was the highlight of my trip. After running around, I would end my day by dining on my takeout on the rooftop. I would also read and often other guests would come out and we would chat. It was a great time to share travel tips. Carmel, one of the owners was so nice and enjoyable to talk with. One night a group of us sat around drinking wine and eating treats with the Carmel.
I've traveled extensively in Europe and this is now my favorite hotel. You should book ASAP as they are being featured in a popular guide book and I know they will be in high demand!!
Pino and I thank and applaud Trip Advisor for the opportunity to respond.
s House...from kitler
The only complaint I might have is that our room was too warm until late into the night when the evening cooled down. We usually slept with only our shutters closed. Still, I found it good value for the money. We spent a very restful week here, and I would recommend it to the traveler who is looking for a less typical experience than just another hotel.
Top Local Tips for Florence
Avoid the queues Book ahead for any special museums (eg Uffizi) to avoid long waiting times!
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Use the City Sightseeing bus! City Sightseeing offers open top, hop on and hop off double-decker bus tours--which are the ideal way to get to the sights and attractions. Tickets are valid for 24 hours and you can explore your destination at leisure using the hop on and off facility; all tours have audio commentary, with frequent departures throughout the day. The two tours take an hour apiece if you stay on the bus and don't use the hop on and off option
Other names for Il Bargellino Hotel
- il bargellino hotel
- il bargellino florence
- Address: Via Guelfa 87 - Florence - 50100 - Italy
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