Il Bargellino Hotel
, Florence, Italy
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Il Bargellino Hotel
, Florence
Rooms: 10
Via Guelfa 87
- Florence - 50100 - Italy
552382658
243
Traveller
Reviews - Il Bargellino Hotel
Old World Charm
Submitted by: MARYELLEN in 14/05/08 - Age Group: 41 - 50
- From: United States
- Traveller type: Family Traveller
Carmel and Pino treated my girls and I to a wonderful time. We went to Florence to visit my son who was studying abroad. The terrace was like a postcard.he rooms were very clean and comfortable and they treated us like family.
Read 242 additional reviews of Il Bargellino Hotel at TripAdvisor.
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Historical Traveller Reviews of Il Bargellino Hotel
Loved this place
from ChicagoBertie
Whoever wrote that poor review of this hotel must have taken grumpy pills. Our family of 5 booked two rooms at this hotel, it was perfect for us. There was a fridge in the room, so we could keep cold drinks and other snacks, (important, as we were traveleing with a 5 year old). Rooms were clean and very quaint. When we needed extra towels, there was no problem getting them. The owners were extremely helpful getting us tickets to the Uffizi gallery and other attractions, especially in helping us find kid friendly activities in Florence. ) The terrace is one of the things we loved best about that hotel, and we met people from all over the world there. It was lovely to sit on that terrace and sip wine and talk with other travelers. I would not hesitate recommending this hotel to anyone who is looking for a clean hotel with a friendly atmosphere.
Not at all what I expected at ALL
from nattyroe
Wow. What a disappointment. I was thouroughly looking forward to my stay at Il Bargellino, it came highly rated by Rick Steves and Carmel was nothing but wonderful during correspondence and helping with museum reservations. I was probably the most excited about this hotel over any other we were planning on staying in in Italy.
The room was OK, i thought it was cute but my husband did not like it. Our room opened onto the Terrace, which Im sure is beautiful in the late Spring/Summer. Carmel was in Boston visiting family, and her husband Pino spoke little English, but was very kind. There was also another man there who was from Boston, and he was nice as well.
The small issues were the supplies (only one towel in the bathroom, no bathmat, location was not ideal, blah blah). The huge issue was at night. For our two night stay, we honestly slept about 4 hours each night. This was due to parties being thrown in the common room (or owner's quarters) located immediately next to our room. I had requested a room away from the owners home, due to my readings of other complaints on trip advisor, but I was assured that this would not be a problem. Boy was I mislead. We stayed in Florence for a Sunday and Monday night, two nights not usually considered your "party" nights.
Both nights, the owners and miscellaneous friends, other guests, and who knows who else, gathered and drank and ate and talked and talked and talked and as the hours wore on, their voices grew louder and louder and louder. It was way past the level even of complete rudeness. The first night, we tried for many many hours to go to sleep, and the "party" eventually died down around 12am. The second night, however, it was around 2 when my husband finally got out of bed, walked over, and asked them all to be quiet. The party settled down a little bit, but it was still some time before everyone packed up and went to bed.
We at first felt rude ourselves even thinking to go ask the owners to quiet down, since they were in their own house persay. However we soon got over this and realized it is one thing to do as you wish since you own the place, but it is a completely different thing to carry on which such volume and complete disregard for the guests who are PAYING to stay at your hotel. The professionalism of this hotel is terribly lacking, and I have a feeling (or at least I am still trying to see some good in this hotel) that this would not have happened id Carmel was in town.
My husband and I were not going to pay for our second night, and actually request we receive full refund since the entire point in us staying there (having somewhere to SLEEP) was negated completely, but upon leaving Pino was at the desk and we both didnt want to mess with trying to explain ourselves when there was a language barrier. I would not reccommend this place to anyone, and am again incredibly disappointed in Il Bargellino and their idea of quality service to their customers.
The room was OK, i thought it was cute but my husband did not like it. Our room opened onto the Terrace, which Im sure is beautiful in the late Spring/Summer. Carmel was in Boston visiting family, and her husband Pino spoke little English, but was very kind. There was also another man there who was from Boston, and he was nice as well.
The small issues were the supplies (only one towel in the bathroom, no bathmat, location was not ideal, blah blah). The huge issue was at night. For our two night stay, we honestly slept about 4 hours each night. This was due to parties being thrown in the common room (or owner's quarters) located immediately next to our room. I had requested a room away from the owners home, due to my readings of other complaints on trip advisor, but I was assured that this would not be a problem. Boy was I mislead. We stayed in Florence for a Sunday and Monday night, two nights not usually considered your "party" nights.
Both nights, the owners and miscellaneous friends, other guests, and who knows who else, gathered and drank and ate and talked and talked and talked and as the hours wore on, their voices grew louder and louder and louder. It was way past the level even of complete rudeness. The first night, we tried for many many hours to go to sleep, and the "party" eventually died down around 12am. The second night, however, it was around 2 when my husband finally got out of bed, walked over, and asked them all to be quiet. The party settled down a little bit, but it was still some time before everyone packed up and went to bed.
We at first felt rude ourselves even thinking to go ask the owners to quiet down, since they were in their own house persay. However we soon got over this and realized it is one thing to do as you wish since you own the place, but it is a completely different thing to carry on which such volume and complete disregard for the guests who are PAYING to stay at your hotel. The professionalism of this hotel is terribly lacking, and I have a feeling (or at least I am still trying to see some good in this hotel) that this would not have happened id Carmel was in town.
My husband and I were not going to pay for our second night, and actually request we receive full refund since the entire point in us staying there (having somewhere to SLEEP) was negated completely, but upon leaving Pino was at the desk and we both didnt want to mess with trying to explain ourselves when there was a language barrier. I would not reccommend this place to anyone, and am again incredibly disappointed in Il Bargellino and their idea of quality service to their customers.
Management Response
from IlBargellino
In response to Ms. Roe’s online posting (and more specifically to her personal email to me) regarding her stay at our small family hotel, I would like to make clear the fact that I immediately expressed my apologies and offered full reimbursement for her stay – well before I had been made aware that she had already posted her displeasure online.
Since we take any comments regarding an unpleasant stay at our hotel very seriously, I have researched what happened and contacted other guests who were staying with us on the nights in question. The most frequent comment I have heard from these guests is “we must have been in a different hotel!” or words to that effect. I have requested that they too post online comments regarding their stay at our hotel.
I am aware that there were indeed dinner parties on each of the evenings in question; both taking place at what is considered customary dinner time in Italy. No music was played in consideration of guests who had already retired to their rooms, and dinner guests had either gone to bed or had left the hotel by 11:30 PM, or shortly after being made aware of Mr. Roe’s displeasure.
We have offered to host the Roe’s upon their next visit to Italy and sincerely hope they will consider taking us up on that offer as we are quite sure they will more thoroughly enjoy a subsequent stay with us as do the vast majority of our guests.
Thank you for this opportunity to respond.
Sincerely, M. Carmel Coppola
Since we take any comments regarding an unpleasant stay at our hotel very seriously, I have researched what happened and contacted other guests who were staying with us on the nights in question. The most frequent comment I have heard from these guests is “we must have been in a different hotel!” or words to that effect. I have requested that they too post online comments regarding their stay at our hotel.
I am aware that there were indeed dinner parties on each of the evenings in question; both taking place at what is considered customary dinner time in Italy. No music was played in consideration of guests who had already retired to their rooms, and dinner guests had either gone to bed or had left the hotel by 11:30 PM, or shortly after being made aware of Mr. Roe’s displeasure.
We have offered to host the Roe’s upon their next visit to Italy and sincerely hope they will consider taking us up on that offer as we are quite sure they will more thoroughly enjoy a subsequent stay with us as do the vast majority of our guests.
Thank you for this opportunity to respond.
Sincerely, M. Carmel Coppola
The comforts of Home
from Darby45
I travelled to Italy alone. One of my stops was Florence. I felt very much at home when I stayed at Hotel II Bargellino. Truthfully, more than at home. I really appreciated the kindness that was shown to me by the owners. I also met others there who felt the same. I would love to return. And I am planning to stay again when I do. Sonya
Seven years of consistently great experiences...
from SGHM
I've been staying at the Hotel Il Bargellino for years--the first time in 2000, and most recently just last year. I can't imagine staying anywhere else in Florence--actually, it would break my heart!
Carmel and Pino have always been magnificent hosts--friendly, approachable and helpful, even when they have their own stuff going on--even when recovering from a motorbike accident and fairly major surgery a couple of years ago, Carmel still did her best to keep everything running smoothly. She's always ready to make restaurant recommendations, museum reservations, or whatever , and Pino is always ready with a wave and a smile as he putters about the place, painting, fixing or polishing stuff to keep everything in good order.
The hotel facilities may not be of the "luxury" standard that some of the reviewers on here seem to expect, but we have always been overjoyed with the quality and beauty of our rooms, as well as the excellent value for money. The beds are comfortable, the bathrooms in good working order (good water pressure!), and the furniture beautifully cared for. The lovely terrace itself is worth the stay--I'm actually still in touch with a number of fellow travelers I've met out on the terrace, striking up conversation over a glass of wine and a bowl of olives.
The Hotel Il Bargellino might not be a cocoon of white linen, gold-plated faucets and soundproof windows--if you want that, PLEASE stay at a faceless luxury chain and leave this place available for the rest of us--but it IS a friendly, clean, helpful and very beautiful establishment. You can be at the market (walking) within five minutes, and at the Duomo within six or seven. The only time I've ever felt the need to use anything other than my feet to get somewhere is when my destination is waaaaay across the river and uphill, and even then I usually walk one way and bus back!
Oh--and it's also family friendly--my daughter has loved the place since she was just three years old, and she is especially attached to the bowl of candy that Pino keeps well stocked in the upstairs hallway.
Anyway, if you're looking for a hotel that is "homey" rather than fancy, but still very clean and well equipped, this would be the place. Sit out on the terrace and have a drink for me...
Carmel and Pino have always been magnificent hosts--friendly, approachable and helpful, even when they have their own stuff going on--even when recovering from a motorbike accident and fairly major surgery a couple of years ago, Carmel still did her best to keep everything running smoothly. She's always ready to make restaurant recommendations, museum reservations, or whatever , and Pino is always ready with a wave and a smile as he putters about the place, painting, fixing or polishing stuff to keep everything in good order.
The hotel facilities may not be of the "luxury" standard that some of the reviewers on here seem to expect, but we have always been overjoyed with the quality and beauty of our rooms, as well as the excellent value for money. The beds are comfortable, the bathrooms in good working order (good water pressure!), and the furniture beautifully cared for. The lovely terrace itself is worth the stay--I'm actually still in touch with a number of fellow travelers I've met out on the terrace, striking up conversation over a glass of wine and a bowl of olives.
The Hotel Il Bargellino might not be a cocoon of white linen, gold-plated faucets and soundproof windows--if you want that, PLEASE stay at a faceless luxury chain and leave this place available for the rest of us--but it IS a friendly, clean, helpful and very beautiful establishment. You can be at the market (walking) within five minutes, and at the Duomo within six or seven. The only time I've ever felt the need to use anything other than my feet to get somewhere is when my destination is waaaaay across the river and uphill, and even then I usually walk one way and bus back!
Oh--and it's also family friendly--my daughter has loved the place since she was just three years old, and she is especially attached to the bowl of candy that Pino keeps well stocked in the upstairs hallway.
Anyway, if you're looking for a hotel that is "homey" rather than fancy, but still very clean and well equipped, this would be the place. Sit out on the terrace and have a drink for me...
Very nice
from JacqueFromUSA
Being my first trip to Italy, I relied on the Internet for all my research. I was so nervous on the taxi ride from the train station - not at all sure what we were headed for! When we arrived, I was so pleased with this hotel! Carmel had just had surgery and was moving slowly, but she greeted us warmly, gave us the room key, and got us started on our exploration of Florence. I felt like this hotel was exactly what I wanted in my "experience" of Florence. A city environment, but not right on top of all the people. I was traveling with my 2 older teenage daughters, and we felt 100% safe in the neighborhood. We were out every night walking and eating and exploring. We walked everywhere - even though it was SO darned hot during our visit.
The terrace was very nice in the evenings (we also met the neighbors cat), when the rooms were sweltering. I do have to say that next time (and there will be a next time), I would prefer a room on the terrace side, not the street side. Since it was so hot, you had no choice but to leave the windows opened. The noise from the street can be incredibly frustrating when you are hot and having difficulty sleeping anyway, and people are out very late, talking/laughing as they wander down the street, and motor scooters flying down the street at all hours.
Carmel and Pino have a very nice book in the rooms, telling you everything you need to know about services in the area (where the best laundromat is, where the best local breakfast is, where the Mailboxes, etc. is). You find out about how she met Pino and came to live in Florence. It is all very quaint and so easy to be there. It isn't the Holiday Inn.......BUT, who wants that? You can stay at a big hotel chain anytime. Why not stay somewhere that you can actually talk to locals and get to know them?
The terrace was very nice in the evenings (we also met the neighbors cat), when the rooms were sweltering. I do have to say that next time (and there will be a next time), I would prefer a room on the terrace side, not the street side. Since it was so hot, you had no choice but to leave the windows opened. The noise from the street can be incredibly frustrating when you are hot and having difficulty sleeping anyway, and people are out very late, talking/laughing as they wander down the street, and motor scooters flying down the street at all hours.
Carmel and Pino have a very nice book in the rooms, telling you everything you need to know about services in the area (where the best laundromat is, where the best local breakfast is, where the Mailboxes, etc. is). You find out about how she met Pino and came to live in Florence. It is all very quaint and so easy to be there. It isn't the Holiday Inn.......BUT, who wants that? You can stay at a big hotel chain anytime. Why not stay somewhere that you can actually talk to locals and get to know them?
Noisy, but cute
from A TripAdvisor Member
We stayed here one night and then headed somewhere more quiet after getting up in the middle of the night to put earplugs in so that we could sleep. The hotel is cute and charming and the owners are nice and welcoming. The rooms are spacious and clean, although they could use some updating. There was no air conditioning in our room so we had to leave the windows open and the vespa and chatter noise from the street below was intolerable. Nice and spacious patio, but don't expect to be able to use it for your private use.
Perfect location
from Hull2005
The Il Bargellino is nicely located not far from the Duomo and is in a safe location not far from the train station. Rooms are good, ask for the pink bedroom because it's the largest and the nicest! The host, a former Boston guy, is friendly and provides good insights into what to do in Florence. No breakfast, but for the money, this is worth it if your on a budget.
A very special hotel
from A TripAdvisor Member
You are going to love this hotel. But you have to keep an open mind and know that it is not one of those hotels where you never see the other guests. It is a small hotel filled with charm and does not have the generic hotel furniture and makes you feel like you are visiting someone's home.
It is conveniently located near the train station and because Florence is so small, there is no problem walking to the attractions, many of which are within a 15 minute walk. There are also many dining options.
My room was a single facing the street. Though it did not face a main street, there was some noise, especially from the Vespas, but that is a small price to pay for the value of staying here. The rooftop terrace was the highlight of my trip. After running around, I would end my day by dining on my takeout on the rooftop. I would also read and often other guests would come out and we would chat. It was a great time to share travel tips. Carmel, one of the owners was so nice and enjoyable to talk with. One night a group of us sat around drinking wine and eating treats with the Carmel.
I've traveled extensively in Europe and this is now my favorite hotel. You should book ASAP as they are being featured in a popular guide book and I know they will be in high demand!!
It is conveniently located near the train station and because Florence is so small, there is no problem walking to the attractions, many of which are within a 15 minute walk. There are also many dining options.
My room was a single facing the street. Though it did not face a main street, there was some noise, especially from the Vespas, but that is a small price to pay for the value of staying here. The rooftop terrace was the highlight of my trip. After running around, I would end my day by dining on my takeout on the rooftop. I would also read and often other guests would come out and we would chat. It was a great time to share travel tips. Carmel, one of the owners was so nice and enjoyable to talk with. One night a group of us sat around drinking wine and eating treats with the Carmel.
I've traveled extensively in Europe and this is now my favorite hotel. You should book ASAP as they are being featured in a popular guide book and I know they will be in high demand!!
"
from Jo_Ep_1954
My husband and I spent 1 night (out of the original 3 we reserved) and absolutely hated it. We were put in the room next to the family residence and could hear our host's telephone conversations, the very loud television with someone watching cartoons, the bathroom was horrible....looked like it was taken out of a ship. When we walked out of our room we could see directly into the family's kitchen, which was not Nonna's cucina....there should have been some closed off portion for the family. Also, the terrace that everyone was talking about was lined with the family's laundry drying....not my idea of quaint or charming. The one redeeming thing I can say is that we were given a refund for the nights that we decided not to stay (we paid in full at time of booking). We went out that evening in search of a new hotel and luckily found one not too far away.
Management Response
from carpino
I would like to say in defense of "Il Bargellino" that you can't please everyone all of the time and some clients would be more comfortable staying at a luxury hotel and not a 10 room family style pensione which is what "Il Bargellino" is. We have never claimed or aspired to be anything else. We do indeed live there so yes, there are "homey" sounds etc.
Pino and I thank and applaud Trip Advisor for the opportunity to respond.
Carmel Coppola
Pino and I thank and applaud Trip Advisor for the opportunity to respond.
Carmel Coppola
s House...
from kitler
My husband and I stayed at Il Bargellino for 8 nights at the beginning of October. The rooms are funky and fun, decorated with random art and antiques. Our room faced the terrace, and had a high ceiling and cool marble floor. The large bed was very comfortable and the room clean. The terrace is a definite bonus. Carmel keeps a small cage of canaries on the patio, and it's pleasing to hear them singing in the morning and afternoon. In the evening you can relax and watch the bats swoop around the sky, chirping and catching bugs. We had the added bonus of making friends with the neighbor's cat, who came around every morning after the 7am bells. Carmel and Pino are very friendly and accomodating; they want to make sure you are having a good time and had suggestions regarding restaurants, etc. While another reviewer wrote that the hotel is out of the "center" of town, it's not THAT far out, and actually it is a lot quieter on that street than others in Florence. Street noise at night was not an issue. I would recommend this location for people who don't mind walking a little. I found it nice to get out of the downtown madness and return to our quiet street. The neighborhood has several good not-touristy restaurants (including the one we decided to have our wedding reception at), a self-service laundry, an internet point, and there is a friendly bar on the corner perfect for a nightcap.
The only complaint I might have is that our room was too warm until late into the night when the evening cooled down. We usually slept with only our shutters closed. Still, I found it good value for the money. We spent a very restful week here, and I would recommend it to the traveler who is looking for a less typical experience than just another hotel.
The only complaint I might have is that our room was too warm until late into the night when the evening cooled down. We usually slept with only our shutters closed. Still, I found it good value for the money. We spent a very restful week here, and I would recommend it to the traveler who is looking for a less typical experience than just another hotel.
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Other names for Il Bargellino Hotel
- il bargellino hotel
- il bargellino florence
- Address: Via Guelfa 87 - Florence - 50100 - Italy
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