Excelsior Garden House Hotel, Amalfi
Reviews - Excelsior Garden House Hotel
Read 289 additional reviews of Excelsior Garden House Hotel at TripAdvisor.
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Historical Traveller Reviews of Excelsior Garden House Hotel
Its not that bad!!!from lindseyayk
A Med. Adventurefrom A TripAdvisor Member
Do Not Be Afraid!from Smileymiles
Do not stay here!from A TripAdvisor Member
All i can say is that Hotel Excelsior ruined the first week of our honeymoon !
We have complained to the holiday company about the quality of the Grand Hotel Excelsior in terms of
its food and accomodation which we found to be closer to 1-Star than 4-Star. This was very disappointing to
us since it was our honeymoon and we had deliberately chose to spend money on a 4-Star hotel with half
board to treat ourselves. By the end of our week there we were glad to be leaving, fortunately the second week
of our honeymoon in tuscany where we made our own arrangements was much better and saved the holiday
from our perspective.
To go into detail on our complaints:
Food - Dinner
The dinner varied from the mediocre at best to appalling at worst. Some of the food e.g. chicken in breadcrumbs,
risotto with lemon, was disgusting and would not be acceptable in a 3rd rate restauraunt or fast food joint in Ireland.
Generally, the starters were OK, the main courses were tiny and clearly made with cheap ingredients, the desserts
were ordinary, slices of cake, more like what you'd get at granny's than a 4-Star hotel. In addition the service was
uneven, the last night we were ignored for 40 minutes. Also the "table booking system" was strange and unfair.
Food - Breakfast
Every morning, without fail, the bread and brioches were stale. The yogurt was bitter. The scrambled eggs were
runny. It isn't hard to get breakfast wrong but they managed.
We were in a room right next to the breakfast room, so we were woken up from 7 every morning.
The room was small and basic with the same decor it had in the 80's...not what we were expecting from a 4-star hotel.
Also we were on
the bottom floor and so had no privacy on our balcony. Finally the shower head was cracked so water was spraying
vertically upwards, did they not have maintenance men? Each time the shower was turned off, the showerhead fell from the wall on top of the
unsuspecting person underneath !
For the sake of balance, some things were good, the view was spectacular, the bus service to Amalfi reliable, the lunches
were good, but then again you can't mess up pizza. Also the bar was OK with a friendly barman.
Some staff on reception were extremely unfriendly. The night before we were leaving we asked to settle our 'tab', and the
receptionist very crossly told us to wait until later. We didn't expect a reaction like that! We were leaving early the next
morning and when we asked to book a taxi. We were told there were no taxi's at that hour of the morning and were given
no alternative. Thankfully, we were able to work out for ourselves that we would be able to get a local bus.
There was no presence of a hotel manager around which I don't think helps the running of this hotel.
Hotel Excelsior ruined the first week of our honeymoon and all we can say is thankfully we had an excellent second week
which we organised ourselves.
Room-changing-lotteryfrom A TripAdvisor Member
When we arrived – around 10 pm – we were taken to room 102 and felt like our holiday was ruined.
The room was dreadful – cold, damp, parts of equipment in the toilet fell off etc.
The older man at the desk said nothing could be done until the next day, and basicly made it clear that he couldn’t care less.
On the next day – after some negotiations – we were ”upgraded” to 5th floor, which was much better – but still closer to a 2 star room than 4 stars.
This kind of ”room-changing-lottery” shouldn’t be required when you’re expecting to be accommodated in a 4 star hotel, and are being charged accordingly.
We only had the breakfast at the hotel, and just like it has been mentioned on TripAdvisor by other guests it really was quite dissappointing.
For dining I would suggest the Ristorante La Capannina in Pogerola, the village up on the hill (only a 10 minute walk from the hotel).
The food and service at La Capannina was very nice – indeed a good value for the money.
The owner of the place turned out to be polite ja quite humorous, and managed to make regular customers out of us (we visited the place three times!!).
If you are looking for an excellent food and service you should try the Restaurant Eolo down in the city.
It’s fairly expensive but we felt is was well worth the cost.
All in all Grand Exelcior should be graded as a 2 star hotel – don’t expect more.
The location is remarkable, so for that you could give it an additional star, but the facilities and the staff are not up to 4-star standards.
I believe this is mostly caused by the groups of older German tourists that come there one bus after another.
The staff (and the owners?) have realized that the germans are happy with the things how they are, so why bother to improve anything?
But still there is someone in the staff we have only positive things to say about;
bartender Tommaso always made us feel welcome when we went to his bar for a nightcap.
Great hotel, good food, superb staff, amazing views!from A TripAdvisor Member
Dreadfulfrom A TripAdvisor Member
Would be an Improvementfrom A TripAdvisor Member
the best views of amalfifrom A TripAdvisor Member
Pretty good....from A TripAdvisor Member
The location is good although if you wish to escape the hotel you are reliant upon the hotel and local bus services, which are both frequent.
The major downside was the restaurant. My husband and I were there for our anniversary, and on our first night we were shown to a table in the thoroughfare and there we stayed for the duration. Those lucky people who showed up at the correct nanosecond to bag a balcony table with a view got to keep it all week. At one point the staff were using our table as a serving area so after that we started looking around for the hidden cameras and headed off to Amalfi each night. The food was pretty samey and very mediocre - not worth going half board for although we had no choice.
All round it was a good holiday, but frankly I wasn't keen on celebrating my first wedding anniversery with a surly waiter plonking dirty plates next to my table!
If I go back to that part of Italy, which is stunningly beautiful, I would head for Positano which is less tacky than Amalfi and has much better beaches and restaurants.
Hope this has been helpful.
Top Local Tips for Amalfi
Cafe in the square enter the square on the bottom left corner, to your right is a little cafe immeadiately behind the statue of St Andrew best value cafe in Amalfi
Amazing non-tourist restaurant - La Capannina Above Amalfi, in the village of Pogerla, there's a great family-run restaurant -- La Capannina. It's only 10 minutes from the center of Amalfi and there's a bus that goes right to the center square of the village. The view from up there is amazing. You will get a great meal and warm reception from the kind owners of La Capannina. Fabulous pasta and fish, especially. Here's the link: http://www.ristorantelacapannina.com/
TOP HOTEL Choose the best Hotel in Amalfi, the GRAND EXCELSIOR
Other names for Excelsior Garden House Hotel
- hotel excelsior grand
- hotel excelsior amalfi
- excelsior grand amalfi
- Address: Via Papa Leone X - Amalfi - 84011 - Italy
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